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The document provides guidance for healthcare organizations to improve the patient experience through quality improvement projects. It outlines a three-phase process: planning, executing, and reflecting. The planning phase involves creating a "blueprint for success" which identifies the priority area, leadership team, aims, deliverables, scope, sponsor, and expectations. It emphasizes establishing effective multidisciplinary teams that include patients. The executing phase provides strategies, tools, and tips for implementing ideas. The reflecting phase involves analyzing current processes and identifying opportunities for change. The document aims to guide organizations through each step to achieve successful quality improvement.



























































































































