Quality in healthcare refers to adhering to predetermined specifications and standards to meet patient needs. Over time, quality practices evolved from craftsmanship to focusing on processes through thinkers like Shewhart and Deming. Donabedian introduced structure-process-outcome measures for assessing quality. National and international organizations like JCAH, ISO, and NABH were formed to standardize healthcare quality. NABH accreditation involves an application process, onsite assessments, and meeting standards in areas like patient care, management, and information systems to certify high quality care.
The presentation describes in brief the patients need, expectations and how to develop the patient care and feedback system to obtain maximum patient satisfaction.
An introductory overview of the basic concepts of Healthcare Quality, a starter for beginners.
Prepared in 2014 for the new staff of the Quality Management Department in King Saud University Medical City in Riyadh as a part of their capacity building plan.
Acknowledgments:
*Dr. Magdy Gamal Yousef, MBBCh, MS, CPHQ - for his contribution in the scientific content
**Ms. Maram Baksh, MS, CPHQ - for the design of the full HCQ capacity building plan in KSUMC
Total Quality Management in HealthcareGunjan Patel
Now days, Healthcare systems are of fundamental interests to all level of Hospitals in our societies. Eventually, increasing importance and reliance are placed on total quality management in healthcare systems. Due to this rising importance that is also reflected in the increasing percentage of national and international resources for both private and public sector to allocated in hospital management systems. Hospitals and other healthcare organization across the globe have been progressively implementing TQM to reduce costs, improve efficiency and provide high quality patient care.
The presentation describes in brief the patients need, expectations and how to develop the patient care and feedback system to obtain maximum patient satisfaction.
An introductory overview of the basic concepts of Healthcare Quality, a starter for beginners.
Prepared in 2014 for the new staff of the Quality Management Department in King Saud University Medical City in Riyadh as a part of their capacity building plan.
Acknowledgments:
*Dr. Magdy Gamal Yousef, MBBCh, MS, CPHQ - for his contribution in the scientific content
**Ms. Maram Baksh, MS, CPHQ - for the design of the full HCQ capacity building plan in KSUMC
Total Quality Management in HealthcareGunjan Patel
Now days, Healthcare systems are of fundamental interests to all level of Hospitals in our societies. Eventually, increasing importance and reliance are placed on total quality management in healthcare systems. Due to this rising importance that is also reflected in the increasing percentage of national and international resources for both private and public sector to allocated in hospital management systems. Hospitals and other healthcare organization across the globe have been progressively implementing TQM to reduce costs, improve efficiency and provide high quality patient care.
Quality and Excellence in Healthcare: Best Practices - Cebu - 14jun27Reynaldo Joson
Quality and Excellence in Healthcare: Best Practices - Lecture in Visayas Regional Seminar of Private Hospitals Association of the Philippines, Inc, - Radisson Blu Hotel, Cebu, June 27, 2014
This manuscript describes the tools and programs used by the Quality Assurance and Quality Control (QA&QC) department to monitor, control and evaluate activities carried out by the Directorate of Biomedical Engineering (DBE) at Jordanian Ministry of health (MOH) (30 hospital, 712 medical centers). The implemented QA&QC programs and procedures include measurement and monitoring of several performance indicators for services provided by DBE. The local designed Computerized Clinical Engineering Management System (CCEMS) is used to implement QA&QC procedures to monitor , analysis and evaluate different CE activates within DBE . The results of the implemented QA&QC tools and programs prove significant improvement of DBE activities for last three years.
The methodology of patient satisfaction surveys
⇒ There has been a shift in thinking about the role of the consumer as patient. It is more likely
now that researchers want to know what consumers think; that they accept that what the
patient tells them is an accurate reflection of what happened; and that this information can be
used to improve the quality of care.
⇒ Coinciding with this shift, and related to it, is a serious questioning of the conception of
satisfaction as a unitary concept whose causal variables can be measured.
⇒ Researchers now are more in favour of using several research methods, drawn from
qualitative and quantitative research, to inform their survey instruments, and gather data.
⇒ The methodological complexities of patient satisfaction research are considerable and should
not be downplayed.
⇒ Certain groups of people, whose social position or state of health may make them vulnerable
to poorer quality care, are extremely difficult to reach via the conventional questionnaire.
The use of patient satisfaction surveys
⇒ There is a need to develop greater expertise, greater support to those doing
patient satisfaction work, more coordination at hospital level, greater
commitment to acting on the results, and involvement of consumers at all
stages of patient satisfaction work, including acting on the results.
⇒ Much patient satisfaction work treats consumers passively, that is, as providers
of information, which administrators and providers may or may not do
something with.
⇒ There is a need to develop appropriate infrastructure for undertaking patient
satisfaction work, to develop the level of expertise, and to consider the role
which independent organisations based on a consumer perspective might play
in undertaking consumer appraisal activities and research in joint activities
with hospitals and purchasers.
ii
⇒ There are questions about whose views are sought in patient satisfaction
surveys and there is a challenge to incorporate the view of those consumers
who are most in need of good quality services, who are very ill, whose views
are regarded as being difficult to obtain and those who are often at risk in the
quality of their care.
Benchmarking
⇒ The purpose for undertaking consumer feedback activity needs to be articulated and owned
by hospitals as part of their overall organisational strategy.
⇒ The processes that produce patient satisfaction are more important to understand
Perbedaan Quality Assurance (QA) dan Quality Control (QC)daffadaffa
Tugas Individu, Ridwan Mahmudi (S3 Strategic Manajemen Univ Trisakti), Dosen Prof. Ir. Syamsir Abduh, MM, Ph.D. Menemukan perbedaan antara Quality Assurance dan Quality Control dalam Quality Manajemen.
Increase quality, decrease stress in a hospital - Pieter E. Buwalda & Gijs An...commonsenseLT
Pieter E. Buwalda, Manager Hospital Operations Programs, Nij Smellinghe Hospital in Drachten (The Netherlands) &
Gijs Andrea, Consultant, implementor, trainer at House of TOC, Education Implementation Management Consultancy (The Netherlands) @ TOCICO International Public Sector Effectiveness Conference 2013 Vilnius
- How to improve the quality of healthcare services using managerial tools.
- How to improve the quality of care AND decrease the workload on nurses and doctors with the same amount of patients treated.
- How to decrease occupation of beds?
- How to decrease length of stay?
More information - http://pse.lt
WordWrite President and CEO Paul Furiga presented this at the Hospital and Healthsystem Association of Pennsylvania Annual Public Relations Conference in Harrisburg, Pa.
This is a slide deck that starts to help those in the pharmaceutical research industry begin to understand the key differences between QC and QA. The presentation also delineates the different levels of QC and the types of QA audits. The presentation also touches on the do's and don't's of conduct during a FDA audit,
A NURSE IS A…..
Patient care consultant
Educator
Manager
Recruiter
Therapist
Researcher
Administrator
Case manager
The list goes on…
A simple definition
FIVE RIGHTS
THE RIGHT PATIENT,
AT THE RIGHT TIME,
IN THE RIGHT SETTING,
RECEING THE RIGHT CARE
AT THE RIGHTTIME
IN THE RIGHTCOST.
Quality assurance
“Quality assurance as the monitoring of the activities of client care to determine the degree of excellence attained to the implementation of the activities”. (Bull, 1985)
Quality assurance is the defining of nursing practice through well written nursing standards and the use of those standards as a basis for evaluation on improvement of client care (Maker 1998).
QA in nursing comprise of set of related elements such as
planning for quality,
development of objectives setting and
actively communicating standards,
developing indicators,
setting thresholds,
collecting data to monitor compliance with set standards for nursing practice
and applying solutions to improve care
UALITY ASSURANCE PROCESS:
Establishment of standards or criteria
Identify the information relevant to criteria
Determine ways to collect information
Collect and analyze the information
Compare collected information with established criteria
Make a judgment about quality
Provide information and if necessary, take corrective action regarding findings of appropriate sources
Determine ways to communicate the information
1) Credentialing:
2) Licensure:
3) Accreditation:
3)CERTIFICATION
1) Credentialing
It is the formal recognition of professional or technical competence and attainment of minimum standards by a person or agency. According to Hinsvark (1981) credentialing process has four functional components
a) To produce a quality product
b) To confer a unique identity
c) To protect provider and public
d) To control the profession.
2) Licensure
Individual licensure is a contract between the profession and the state, in which the profession is granted control over entry into and exists from the profession and over quality of professional practice. The licensing process requires that regulations be written to define the scopes and limits of the professional’s practice.
3) Accreditation:
The indian nursing council has established standards for inspecting nursing education’s programs in india(NLN-US). In the part the accreditation process primarily evaluated on agency’s physical structure, organizational structure and personal qualification
4. Certification
Certification is usually a voluntary process with in the profession. A person’s educational achievements, experience and performance on examination are used to determine the person’s qualifications for functioning in an identified specialty area.
A nursing care standard
is a descriptive statement of desired quality against which to evaluate nursing care.
It is guideline. A guideline is a recommended path to safe conduct, an aid to professional performance.
A NURSE IS A…..
Patient care consultant
Educator
Manager
Recruiter
Therapist
Researcher
Administrator
Case manager
The list goes on…
A simple definition
FIVE RIGHTS
THE RIGHT PATIENT,
AT THE RIGHT TIME,
IN THE RIGHT SETTING,
RECEING THE RIGHT CARE
AT THE RIGHTTIME
IN THE RIGHTCOST.
Quality assurance
“Quality assurance as the monitoring of the activities of client care to determine the degree of excellence attained to the implementation of the activities”. (Bull, 1985)
Quality assurance is the defining of nursing practice through well written nursing standards and the use of those standards as a basis for evaluation on improvement of client care (Maker 1998).
QA in nursing comprise of set of related elements such as
planning for quality,
development of objectives setting and
actively communicating standards,
developing indicators,
setting thresholds,
collecting data to monitor compliance with set standards for nursing practice
and applying solutions to improve care
UALITY ASSURANCE PROCESS:
Establishment of standards or criteria
Identify the information relevant to criteria
Determine ways to collect information
Collect and analyze the information
Compare collected information with established criteria
Make a judgment about quality
Provide information and if necessary, take corrective action regarding findings of appropriate sources
Determine ways to communicate the information
1) Credentialing:
2) Licensure:
3) Accreditation:
3)CERTIFICATION
1) Credentialing
It is the formal recognition of professional or technical competence and attainment of minimum standards by a person or agency. According to Hinsvark (1981) credentialing process has four functional components
a) To produce a quality product
b) To confer a unique identity
c) To protect provider and public
d) To control the profession.
2) Licensure
Individual licensure is a contract between the profession and the state, in which the profession is granted control over entry into and exists from the profession and over quality of professional practice. The licensing process requires that regulations be written to define the scopes and limits of the professional’s practice.
3) Accreditation:
The indian nursing council has established standards for inspecting nursing education’s programs in india(NLN-US). In the part the accreditation process primarily evaluated on agency’s physical structure, organizational structure and personal qualification
4. Certification
Certification is usually a voluntary process with in the profession. A person’s educational achievements, experience and performance on examination are used to determine the person’s qualifications for functioning in an identified specialty area.
A nursing care standard
is a descriptive statement of desired quality against which to evaluate nursing care.
It is guideline. A guideline is a recommended path to safe conduct, an aid to professional performance.
Hospitals in India have a high burden of infection in their Intensive Care Unit and general wards,many of which are resistant to antibiotic treatment.In antibiotic resistant infections are difficult and sometimes impossible to treat.They lead to longer hospital stays,increased treatment cost and in some cases death.
NABH 5th edition hospital std april 2020anjalatchi
A. National Accreditation Board for Hospitals & Healthcare Providers (NABH) is a constituent board of Quality Council of India (QCI), set up to establish and operate accreditation programme for healthcare organizations.
R3 Stem Cells and Kidney Repair A New Horizon in Nephrology.pptxR3 Stem Cell
R3 Stem Cells and Kidney Repair: A New Horizon in Nephrology" explores groundbreaking advancements in the use of R3 stem cells for kidney disease treatment. This insightful piece delves into the potential of these cells to regenerate damaged kidney tissue, offering new hope for patients and reshaping the future of nephrology.
Welcome to Secret Tantric, London’s finest VIP Massage agency. Since we first opened our doors, we have provided the ultimate erotic massage experience to innumerable clients, each one searching for the very best sensual massage in London. We come by this reputation honestly with a dynamic team of the city’s most beautiful masseuses.
We understand the unique challenges pickleball players face and are committed to helping you stay healthy and active. In this presentation, we’ll explore the three most common pickleball injuries and provide strategies for prevention and treatment.
QA Paediatric dentistry department, Hospital Melaka 2020Azreen Aj
QA study - To improve the 6th monthly recall rate post-comprehensive dental treatment under general anaesthesia in paediatric dentistry department, Hospital Melaka
Antibiotic Stewardship by Anushri Srivastava.pptxAnushriSrivastav
Stewardship is the act of taking good care of something.
Antimicrobial stewardship is a coordinated program that promotes the appropriate use of antimicrobials (including antibiotics), improves patient outcomes, reduces microbial resistance, and decreases the spread of infections caused by multidrug-resistant organisms.
WHO launched the Global Antimicrobial Resistance and Use Surveillance System (GLASS) in 2015 to fill knowledge gaps and inform strategies at all levels.
ACCORDING TO apic.org,
Antimicrobial stewardship is a coordinated program that promotes the appropriate use of antimicrobials (including antibiotics), improves patient outcomes, reduces microbial resistance, and decreases the spread of infections caused by multidrug-resistant organisms.
ACCORDING TO pewtrusts.org,
Antibiotic stewardship refers to efforts in doctors’ offices, hospitals, long term care facilities, and other health care settings to ensure that antibiotics are used only when necessary and appropriate
According to WHO,
Antimicrobial stewardship is a systematic approach to educate and support health care professionals to follow evidence-based guidelines for prescribing and administering antimicrobials
In 1996, John McGowan and Dale Gerding first applied the term antimicrobial stewardship, where they suggested a causal association between antimicrobial agent use and resistance. They also focused on the urgency of large-scale controlled trials of antimicrobial-use regulation employing sophisticated epidemiologic methods, molecular typing, and precise resistance mechanism analysis.
Antimicrobial Stewardship(AMS) refers to the optimal selection, dosing, and duration of antimicrobial treatment resulting in the best clinical outcome with minimal side effects to the patients and minimal impact on subsequent resistance.
According to the 2019 report, in the US, more than 2.8 million antibiotic-resistant infections occur each year, and more than 35000 people die. In addition to this, it also mentioned that 223,900 cases of Clostridoides difficile occurred in 2017, of which 12800 people died. The report did not include viruses or parasites
VISION
Being proactive
Supporting optimal animal and human health
Exploring ways to reduce overall use of antimicrobials
Using the drugs that prevent and treat disease by killing microscopic organisms in a responsible way
GOAL
to prevent the generation and spread of antimicrobial resistance (AMR). Doing so will preserve the effectiveness of these drugs in animals and humans for years to come.
being to preserve human and animal health and the effectiveness of antimicrobial medications.
to implement a multidisciplinary approach in assembling a stewardship team to include an infectious disease physician, a clinical pharmacist with infectious diseases training, infection preventionist, and a close collaboration with the staff in the clinical microbiology laboratory
to prevent antimicrobial overuse, misuse and abuse.
to minimize the developme
Navigating Challenges: Mental Health, Legislation, and the Prison System in B...Guillermo Rivera
This conference will delve into the intricate intersections between mental health, legal frameworks, and the prison system in Bolivia. It aims to provide a comprehensive overview of the current challenges faced by mental health professionals working within the legislative and correctional landscapes. Topics of discussion will include the prevalence and impact of mental health issues among the incarcerated population, the effectiveness of existing mental health policies and legislation, and potential reforms to enhance the mental health support system within prisons.
CHAPTER 1 SEMESTER V PREVENTIVE-PEDIATRICS.pdfSachin Sharma
This content provides an overview of preventive pediatrics. It defines preventive pediatrics as preventing disease and promoting children's physical, mental, and social well-being to achieve positive health. It discusses antenatal, postnatal, and social preventive pediatrics. It also covers various child health programs like immunization, breastfeeding, ICDS, and the roles of organizations like WHO, UNICEF, and nurses in preventive pediatrics.
One of the most developed cities of India, the city of Chennai is the capital of Tamilnadu and many people from different parts of India come here to earn their bread and butter. Being a metropolitan, the city is filled with towering building and beaches but the sad part as with almost every Indian city
2. Quality means “degree of excellence” and
depends on what the person perceives in a
particular situation.
In scientific terms, the simplest meaning of
quality is, “the degree of adherence of a
product or service to the predetermined
specification.
3. The American quality practices took place in
the 1800s as they were moulded by the
changes in the dominant production methods
like:
Craftsmanship : maintained the form of
quality by inspecting the goods before sale.
The factory system : quality was assured
through the skill of labourers, regular audits
and inspections
The Taylor system : Taylor’s aim was to
increase productivity without increasing the
number of skilled craftsmen. He attained this
4. The beginning of the 20th century marked the
addition of “processes” in quality practices. Walter
Shewhart, a statistician for Bell Laboratories, started
to focus on controlling the processes in mid-1920s.
He made quality relevant for both the finished
product and the processes that created it.
Edward Deming introduced the concept of Total
Quality Management (TQM) which was implemented
in the healthcare industry.
Dr. Avedis Donabedian introduced the three
measures called the Structure, Process and
Outcome which emphasised the value of looking at
the three measures while monitoring and assessing
5. The birth of the modern concept of quality
management in healthcare took place in 1918 when
the American College of Surgeons began the
Hospital Standardisation Program giving the criteria
and standards for accreditation of the hospitals.
The Joint Commission on Accreditation of Hospitals
(JCAH) was started in 1952 which published the first
accreditation standards and was made mandatory
for all hospitals to obtain the JCAH accreditation
standards.
In 1947, the ISO was started with the objectives of
facilitating international coordination and unification
of industrial standards.
7. According to Joint Commission on
Accreditation of Healthcare
Organisations (JCAHO), quality is defined
as “the degree to which health services
for consumers increase the likelihood of
the desired health outcomes and are
consistent with the current professional
knowledge.”
8. The International Organisation for
Standardisation (ISO) defines quality as
“the totality of features and
characteristics of a service that bear on
its ability to satisfy the stated and
implied needs of the patients.”
9. In the context of health services the stated needs
can be
availability,
accessibility,
appropriateness,
effectiveness,
efficiency
affordability
of the services to the community.
Quality is achieved when the needs and
expectations of patient are met.
10. Difference in Accreditation & Certification
Accreditation
It is a procedure which
an authoritative body will
give a formal recognition
to a healthcare
organisation.
Certification
It is the action performed
by a third party agency to
verify if the product,
process or service will
fulfil all the particular
needs of the pertinent
standards, technical
regulations or other
normative acts that are in
force.
11. Accreditation
It is a formal
recognition of
competence which is
based on proven
technical knowledge
and so requires
certification of the
technical expert for
the scope to be
accredited.
NABH
JCI
Certification
It involves making
sure that the
organisations conform
to a given set of rules.
ISO
12. Quality initiatives in India
Quality assurance in healthcare in India was initiated at the
Academy of Hospital Administration (AHA) for the first time
which prepared a comprehensive manual for the accreditation
of hospitals in 2005.
The National Accreditation Board for Hospitals and Health
Care providers (NABH) was established in 2006. It is an
accreditation system which believes in patient-focused
approach targeted at improvement in the process of delivery
of care. It lays down certain quality standards and certifies the
quality of outcome based on the conformity to prescribed
standards. So, the accreditation by NABH is a certification of
the level of quality treatment given to patients, that is, the
patient care services and not just a certification of the
existence of quality system.
13. Quality Council of India (QCI)
QCI was set up in 1997 jointly by
Government of India and
3 Premier Indian Industry Associations
1. Associated Chambers of Commerce
and Industry of India (ASSOCHAM)
2. Confederation of Indian Industry (CII)
3. Federation of Indian Chambers of
Commerce and Industry (FICCI)
14.
15.
16. National accreditation board for hospitals &
healthcare providers (NABH) is a constituent
board of Quality Council Of India, set up to
establish and operate accreditation programme
for healthcare organisations. The board is
structured to cater to much desired needs of the
consumers and to set benchmarks for progress
of health industry.
.
17.
18. PROCESS OF ACCREDITATION
Initial Application including
Self Assessment as per the laid
down standards
Screening of the Application
Pre assessment survey
Assessment survey
19. PROCESS OF ACCREDITATION
Accreditation committee
Recommendations
If required Verification
Visit
Approval of Accreditation
by the NABH
Re-assessment Surveys
20.
21. Benefits for Patients
Patients are the biggest beneficiary
Results in high quality of care and patient
safety.
The patients are serviced by credential
medical staff.
Rights of patients are respected and
protected.
Patients satisfaction is regularly evaluated.
22. Benefits for Hospital Staff
The staff in an accredited hospital is
satisfied lot as
it provides for continuous learning,
good working environment, leadership
and
above all ownership of clinical processes.
Improves overall professional development
of Clinicians and Para Medical Staff &
provides leadership for quality
improvement with medicine and nursing.
23. Benefits for Hospital
Improve quality of health care
Patient safety and risk management
Evidence-based practice
Continuous learning and improvement
Continuous Quality improvement
Stimulate and improve integration & management
of health services
Reduce variation in care and health care costs
Strengthen the public’s confidence in the quality of
health care
Helps demonstrating commitment to quality care
It also provides opportunity to healthcare unit to
benchmark with the best.
24. A quality philosophy accompanies the definition of
quality and a set of guidelines for quality
management of a healthcare organisation.
Healthcare services must have a patient- centric
philosophy which has a definite vision, mission,
and values in the task of delivering services to
patients.
Healthcare services must function according to its
philosophies and must aim to provide service in a
manner that respects patient rights.
It is also important for healthcare services to
maintain high standards of service through a
25. A standard must be a level of performance
that is agreed in advance and it must be
measurable.
A healthcare must have realistic and
achievable standards in relation to the
available resources.
When a standard is not measurable, it is
divided into parts that are measurable. These
measurable parts are called criteria and give
the actual measurements of quality.
26. The standards and objective elements for valuation by
NABH have been set in the following 10 areas particularly
the clear intent of standards:
Patient Centred Standard
o Access, Assessment and Continuity of Care (ACC)
o Care of Patient (COP)
o Management of Medication (MOM)
o Patient Rights and Education (PRE)
o Hospital Infection Control (HIC)
Organisation Centred Standards
o Continuous Quality of Improvement (CQI)
o Responsibilities of Management (ROM)
o Facility Management and Safety (FMS)
o Human Resource Management (HRM)
o Information Management System (IMS
28. NABH SCORING
Scoring on a scale of 0, 5 and 10
Compliance to the requirement : 10
Partial compliance to the requirement : 5
Non-compliance to the requirement : 0
Not Applicable : NA
Evaluation criteria:
Regulatory / Legal Requirements : No - 0
Average Score
Individual Standard : not < 5
Total Score for all standards : > 7
Individual Chapter : not < 7
29.
30. NABH Requirements
Data documentation of 64 Quality Indicators for
at least 6 months. (Basic Data then Analysis of
data)
Quality manual &Department wise policy
manuals.
Hospital Committees – Minutes of meetings
Inter-Departmental meetings documentation
Compliance of structure, process, outcome &
statutory requirements
Mock Drills – Fire , CPR , complete Evacuation
Medical Audits
Continuous Quality Improvement
Display of Citizen Charter
31. CONTINUOUS QUALITY IMPROVEMENT
Part of the management of all system and process
Achieving the highest of performance
The process of continues improvement must
contain regular cycles of planning, execution and
evolution