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SBAR communication model in healthcare organization
This document discusses effective communication in healthcare, defining it as the exchange of information in ways that ensure understanding and responsiveness. It introduces the SBAR (Situation, Background, Assessment, Recommendation) method as a standardized communication tool that enhances interactions among healthcare professionals, particularly in critical situations. The document highlights the benefits of SBAR at personal, informational, and organizational levels, including boosting patient safety and promoting teamwork.
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SBAR communication model in healthcare organization
- 1. By Dr. AbdallaIbrahim Accreditation Specialist, Healthcare Surveyor Email: abdallaibrahim@hotmail.com 2014.
- 2. Communication From Latin commūnicāre, meaning "to share“. Communication is the activity of conveying information through the exchange of ideas, feelings, intentions, attitudes, expectations, perceptions or commands, as by speech, non-verbal gestures, writings, behavior and possibly by other means such as electromagnetic, chemical or physical phenomena and smell.
- 3. Effective Communication Effective communication is not only about conveying a message that you want to say. It is about conveying the message so that other people understand and respond to it.
- 4.
- 5. Vagueness & shortageof data.
- 6.
- 7. ?? What weneed for Effective Communication Mechanism (established processes): to frame conversations Tool (distinct design) to share concise and focused information. Standard of Communication Indicator of Effective Communication
- 8. Situation, Background, Assessmentand Recommendation
- 9. Why SBAR An effective mechanism to close the traditional hierarchy between doctors and other care givers A common language platform for communicating critical events, thereby reducing barriers to communication between healthcare professionals.
- 10. Why SBAR A shared mental tool around all patient handovers and situations requiring escalation, or critical exchange of information.
- 11. Why SBAR A standardized well structured 4-steps method It clarifies WHAT and HOW information should be communicated.
- 12. Why SBAR Easy to remember mechanism that you can use to frame conversations, especially critical ones, requiring a clinician's immediate attention and action.
- 13. Situation, Background, Assessmentand Recommendation
- 14.
- 15. S: Situation Identify yourself the site/unit you are calling from Identify the patient by name and the reason for your report Describe your concern
- 16. S: Situation Firstly, describe the specific circumstances about which you are calling, including: the patient's name patient location code status
- 17. B: Background Give the patient's reason for admission Explain significant medical history
- 18. B: Background Inform the consultant of the patient's background: date of admission admitting diagnosis prior procedures vital signs. current medications Allergies laboratory results and diagnostic results.
- 19. A: Assessment Contraction pattern Clinical impressions, concerns (what might be the underlying reason for your patient's condition)
- 20. R: Recommendation Explain what you need - be specific about request and time frame Make suggestions Clarify expectations Finally, what would you like to happen by the end of the conversation with the physician?
- 21. When to UseSBAR Urgent or non urgent communications Nurse to doctor communications Doctor to doctor consultation Conversations with peers Change of shift report Rising a concern Discussions with allied health professionals - Respiratory therapy - Physiotherapy
- 22. What is inSBAR for US
- 23. SBAR at thePersonal Level : Communicate forcefully and effectively; Self- Confidence Close the traditional hierarchy between staffs; Relaxed Work life Encourage assessment skills; Positive Participation Staff anticipate the information needed by colleagues; Trust building.
- 24. SBAR at theInformation Level Reducing repetition. The right level of detail. The right sequence of flow. Concise and focused information.
- 25. SBAR at theOrganization Level To foster a culture of patient safety. To develop effective communication and teamwork Easy to remember and can reduce the time spent on patient handover. An ROP (Required Organizational Practice) requested by Accreditation Canada International
- 29. References http://www.ihi.org/resources/Pages/Tools/SBARToolkit.aspx http://www.institute.nhs.uk/quality_and_service_improvement_tools/quality_and_servi ce_improvement_tools/sbar_-_situation_-_background_-_assessment_- _recommendation.html http://www.institute.nhs.uk/safer_care/safer_care/situation_background_assessment_re commendation.html http://www.health.mil/Military-Health-Topics/Access-Cost-Quality-and-Safety/Quality- And-Safety-of-Healthcare/Patient-Safety/Patient-Safety-Products-And-Services/Order- Patient-Safety-Materials http://www.health.mil/~/media/MHS/General%20Images/PSMaterials/SBAR_POSTE R_border.ashx http://en.wikipedia.org/wiki/Communication