Professional Communication 01 - Introduction
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1. The document introduces a lesson on professional communication, noting that while students may not see communication as relevant to their major like business or IT, employers prioritize communication skills. 2. It explains several reasons why communication is important for all graduates, including the need to understand customer needs, work with colleagues from different backgrounds, and ensure technical work is implemented. 3. The document emphasizes that even flawed technical work can be improved if it is well-communicated, while important work that is not communicated well may never be implemented. It provides examples of how poor communication can result in problems not being solved or solutions being delayed.
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Wk 5 Individual Preparing for Working in TeamsTop of FormBott.docx
Wk 5 Individual: Preparing for Working in Teams
Top of Form
Bottom of Form
Assignment Content
1.
Top of Form
Collaboration is everywhere, especially in the health care industry. It is important to learn how to work and communicate in a collaborative environment. As you progress through your program, you will experience learning teams in your courses. Learning teams provide you with valuable experiences that will prepare you for working collaboratively in the health care industry.
Navigate to the University Library homepage.
Locate the Learning Team Toolkit on the upper right side of the homepage.
Create a 7- to 10-slide Microsoft® PowerPoint® presentation that identifies the Learning Team resources provided by the University and the importance of working effectively in a team. A presentation format has been provided for this assignment; however, you may choose to format your presentation in another professional manner.
Include the following in your presentation:
Slide One: Title Slide
· Title of presentation
· Your name
· Course abbreviation and course number
· Due date
· Your facilitator’s name
Slide Two: Introduction
· Describe what the Learning Team Toolkit is.
· Provide screenshots of the Learning TeamToolkit.
Slides Three and Four: Review the Learning Team Charter
· Explain the importance of the Learning Team Charter.
· Why is it created?
· Why is it important in collaborative environments?
· How can it be used during team conflicts?
· Why is it important to communicate with your faculty?
Slides Five and Six: Review the Learning Team Evaluation
· Explain the importance of the Learning Team Evaluation form.
· Why is it important to rate the members of your team?
· Why is it important that your faculty know how you would rate your team members?
Slide Seven: Learning Team Toolkit Resources
· Explain the resources available in the LearningTeam Toolkit.
Slide Eight: Importance of Team Work
· Explain the importance of team work in education and the workplace.
· Identify some strategies you would use when working in a team.
· Identify effective communication you would use when working in a team.
Slide Nine: References
· Cite 3 peer-reviewed, scholarly, or similar references.
· Format your references according to APA guidelines.
Note: Speaker notes are to be provided for each slide. Refer to the “Tutorial: Adding Speaker Notes to Microsoft® PowerPoint® Presentations” document for more information on how to add speaker notes to your presentation.
Note: The University’s Center for Writing Excellence provides samples of different deliverables. Under Samples, you will find a sample Microsoft® PowerPoint® presentation to use as a reference while creating your presentation.
Cite 3 peer-reviewed, scholarly, or similar references to support your presentation.
Format your assignment according to APA guidelines. Include a title slide, detailed speaker notes, and a reference slide.
Submit your assignment.
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INFO FROM THE BOOK ...
Technical Writing Annemarie Hamlin, Chris Rubio, Michele DeSilva.docx
Technical Writing
Annemarie Hamlin, Chris Rubio, Michele DeSilva
Open Oregon Educational Resources
Technical Writing by Annemarie Hamlin, Chris Rubio,Michele DeSilvais licensed under a Creative CommonsAttribution-NonCommercial-ShareAlike 4.0 InternationalLicense, except where otherwise noted.
Contents
· Acknowledgements
· External LinkDisclaimer
· Introductioncc-by
· 1. ProfessionalCommunications
· 1.1Texting
· 1.2E-mail
· 1.3Netiquette
· 1.4Memorandums
· 1.5Letters
· 2. AudienceAnalysis
· 2.1 Types ofaudiences
· 2.2 Audienceanalysis
· 2.3 Adapting your writing to meet youraudience’s
needs
· 3.Proposals
· 3.1 Somepreliminaries
· 3.2 Types ofproposals
· 3.3 Typical scenarios for theproposal
· 3.4 Common sections inproposals
· 3.5 Special assignmentrequirements
· 3.6 Proposals andaudience
· 3.7 Revision checklist forproposals
· 4. InformationLiteracy
· 4.1 Informationformats
· 4.2 The informationtimeline
· 4.3 The researchcycle
· 4.4 Researchtools
· 4.5 Searchstrategies
· 4.6 Evaluatesources
· 5. Citations andPlagiarism
· 5.1Citations
· 5.2Plagiarism
· 6. ProgressReports
· 6.1 Functions and Contents of ProgressReports
· 6.2 Timing and Format of ProgressReports
· 6.3 Organizational Patterns or Sectionsfor ProgressReports
· 6.4 Other Parts of ProgressReports
· 6.5 Revision Checklist for ProgressReports
· 7.Outlines
· 7.1 Creating and usingoutlines
· 7.2 Developing the roughoutline
· 8. Creating and IntegratingGraphics
· 8.1 Deciding which graphics toinclude
· 8.2 Other considerations:audience
· 8.3 Other considerations: placement andcontext
· 8.4Samples
· 8.5 Guidelines for graphics: a finalreview
· 9. Ethics in TechnicalWriting
· 9.1 GeneralPrinciples
· 9.2 Presentation ofinformation
· 9.3 Typical Ethics Issues in TechnicalWriting
· 9.4 Ethics and documentingsources
· 9.5 Ethics, Plagiarism, and ReliableSources
· 9.6 Professionalethics
· 10. DocumentDesign
· 10.1 Coverletter
· 10.2 Coverpage
· 10.3 Abstract and executivesummary
· 10.4 Table ofcontents
· 10.5 List of figures andtables
· 10.6 Introduction
· 10.7 Body of thereport
1
AcknowledgementsAbout this free online technical writing textbook
Much of this text, published under a Creative Commons license, was originally developed by Dr. David McMurrey, who is both a technical writer and a college instructor. For more about him and his original work, please visit his biography page at: https://www.prismnet.com/~hcexres/index.html. He kindly gave his text a CC-BY license at our request so that we could adapt our text from it. We extend our sincere appreciation to Dr. McMurrey, the team of consultants at Saylor University whose work shared viaopen educational resourcesis also featured in this text, and the host of educators, librarians, and professionals who
have shared their creations with a Creative Commons license. Our thanks as well to our colleague, Dr. Eleanor Sumpter-Latham, whose work we consulted and adapted into this text.
Additional materials have been adapted or created by An.
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Wk 5 Individual Preparing for Working in TeamsTop of FormBott.docx
Wk 5 Individual: Preparing for Working in Teams
Top of Form
Bottom of Form
Assignment Content
1.
Top of Form
Collaboration is everywhere, especially in the health care industry. It is important to learn how to work and communicate in a collaborative environment. As you progress through your program, you will experience learning teams in your courses. Learning teams provide you with valuable experiences that will prepare you for working collaboratively in the health care industry.
Navigate to the University Library homepage.
Locate the Learning Team Toolkit on the upper right side of the homepage.
Create a 7- to 10-slide Microsoft® PowerPoint® presentation that identifies the Learning Team resources provided by the University and the importance of working effectively in a team. A presentation format has been provided for this assignment; however, you may choose to format your presentation in another professional manner.
Include the following in your presentation:
Slide One: Title Slide
· Title of presentation
· Your name
· Course abbreviation and course number
· Due date
· Your facilitator’s name
Slide Two: Introduction
· Describe what the Learning Team Toolkit is.
· Provide screenshots of the Learning TeamToolkit.
Slides Three and Four: Review the Learning Team Charter
· Explain the importance of the Learning Team Charter.
· Why is it created?
· Why is it important in collaborative environments?
· How can it be used during team conflicts?
· Why is it important to communicate with your faculty?
Slides Five and Six: Review the Learning Team Evaluation
· Explain the importance of the Learning Team Evaluation form.
· Why is it important to rate the members of your team?
· Why is it important that your faculty know how you would rate your team members?
Slide Seven: Learning Team Toolkit Resources
· Explain the resources available in the LearningTeam Toolkit.
Slide Eight: Importance of Team Work
· Explain the importance of team work in education and the workplace.
· Identify some strategies you would use when working in a team.
· Identify effective communication you would use when working in a team.
Slide Nine: References
· Cite 3 peer-reviewed, scholarly, or similar references.
· Format your references according to APA guidelines.
Note: Speaker notes are to be provided for each slide. Refer to the “Tutorial: Adding Speaker Notes to Microsoft® PowerPoint® Presentations” document for more information on how to add speaker notes to your presentation.
Note: The University’s Center for Writing Excellence provides samples of different deliverables. Under Samples, you will find a sample Microsoft® PowerPoint® presentation to use as a reference while creating your presentation.
Cite 3 peer-reviewed, scholarly, or similar references to support your presentation.
Format your assignment according to APA guidelines. Include a title slide, detailed speaker notes, and a reference slide.
Submit your assignment.
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Technical Writing Annemarie Hamlin, Chris Rubio, Michele DeSilva.docx
Technical Writing
Annemarie Hamlin, Chris Rubio, Michele DeSilva
Open Oregon Educational Resources
Technical Writing by Annemarie Hamlin, Chris Rubio,Michele DeSilvais licensed under a Creative CommonsAttribution-NonCommercial-ShareAlike 4.0 InternationalLicense, except where otherwise noted.
Contents
· Acknowledgements
· External LinkDisclaimer
· Introductioncc-by
· 1. ProfessionalCommunications
· 1.1Texting
· 1.2E-mail
· 1.3Netiquette
· 1.4Memorandums
· 1.5Letters
· 2. AudienceAnalysis
· 2.1 Types ofaudiences
· 2.2 Audienceanalysis
· 2.3 Adapting your writing to meet youraudience’s
needs
· 3.Proposals
· 3.1 Somepreliminaries
· 3.2 Types ofproposals
· 3.3 Typical scenarios for theproposal
· 3.4 Common sections inproposals
· 3.5 Special assignmentrequirements
· 3.6 Proposals andaudience
· 3.7 Revision checklist forproposals
· 4. InformationLiteracy
· 4.1 Informationformats
· 4.2 The informationtimeline
· 4.3 The researchcycle
· 4.4 Researchtools
· 4.5 Searchstrategies
· 4.6 Evaluatesources
· 5. Citations andPlagiarism
· 5.1Citations
· 5.2Plagiarism
· 6. ProgressReports
· 6.1 Functions and Contents of ProgressReports
· 6.2 Timing and Format of ProgressReports
· 6.3 Organizational Patterns or Sectionsfor ProgressReports
· 6.4 Other Parts of ProgressReports
· 6.5 Revision Checklist for ProgressReports
· 7.Outlines
· 7.1 Creating and usingoutlines
· 7.2 Developing the roughoutline
· 8. Creating and IntegratingGraphics
· 8.1 Deciding which graphics toinclude
· 8.2 Other considerations:audience
· 8.3 Other considerations: placement andcontext
· 8.4Samples
· 8.5 Guidelines for graphics: a finalreview
· 9. Ethics in TechnicalWriting
· 9.1 GeneralPrinciples
· 9.2 Presentation ofinformation
· 9.3 Typical Ethics Issues in TechnicalWriting
· 9.4 Ethics and documentingsources
· 9.5 Ethics, Plagiarism, and ReliableSources
· 9.6 Professionalethics
· 10. DocumentDesign
· 10.1 Coverletter
· 10.2 Coverpage
· 10.3 Abstract and executivesummary
· 10.4 Table ofcontents
· 10.5 List of figures andtables
· 10.6 Introduction
· 10.7 Body of thereport
1
AcknowledgementsAbout this free online technical writing textbook
Much of this text, published under a Creative Commons license, was originally developed by Dr. David McMurrey, who is both a technical writer and a college instructor. For more about him and his original work, please visit his biography page at: https://www.prismnet.com/~hcexres/index.html. He kindly gave his text a CC-BY license at our request so that we could adapt our text from it. We extend our sincere appreciation to Dr. McMurrey, the team of consultants at Saylor University whose work shared viaopen educational resourcesis also featured in this text, and the host of educators, librarians, and professionals who
have shared their creations with a Creative Commons license. Our thanks as well to our colleague, Dr. Eleanor Sumpter-Latham, whose work we consulted and adapted into this text.
Additional materials have been adapted or created by An.
Consulting skills
The document discusses core consulting skills and provides information on several topics:
1. It outlines the CONSULT process that consultants follow, from pitching and developing proposals to delivering solutions and following up.
2. It presents a course program on consulting that covers various stages of the consulting process from entry and contracting to diagnosis, intervention, and closure.
3. It discusses important client handling skills for consultants, including maintaining seven vital signs of a healthy client relationship such as ensuring stakeholders are committed and business benefits are realized.
Final report
This document provides an overview and summary of an industrial training report. It includes chapters on the company background of FEHM Group, a weekly activity summary, a technical report, results and conclusions. The first chapter introduces the industrial training and outlines its importance for exposing students to real-world work experiences. It also discusses the objectives of the training and report. The second chapter describes FEHM Group's vision, mission, key management personnel, and their solutions in search and rescue technologies and intelligence/surveillance systems.
Technical Writing Annemarie Hamlin, Chris Rubio, Michele DeSilva.docx
Technical Writing
Annemarie Hamlin, Chris Rubio, Michele DeSilva
Open Oregon Educational Resources
Technical Writing by is licensed under a , except where otherwise noted.
Contents
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1
AcknowledgementsAbout this free online technical writing textbook
Much of this text, published under a Creative Commons license, was originally developed by Dr. David McMurrey, who is both a technical writer and a college instructor. For more about him and his original work, please visit his biography page at: . He kindly gave his text a CC-BY license at our request so that we could adapt our text from it. We extend our sincere appreciation to Dr. McMurrey, the team of consultants at Saylor University whose is also featured in this text, and the host of educators, librarians, and professionals who
have shared their creations with a Creative Commons license. Our thanks as well to our colleague, Dr. Eleanor Sumpter-Latham, whose work we consulted and adapted into this text.
Additional materials have been adapted or created by Annemarie Hamlin, Chris Rubio, and Michele DeSilva of Central Oregon Community College.
We also extend our gratitude to for the grant funding to pursue this project and especially to Amy Hofer of Open Oregon for her knowledgeable and helpful answers to many questions.
2
External Link Disclaimer
This textbook links to external websites over which the authors have no control. The authors have made efforts to ensure that external links are accurate and operational, but problems are inevitable. If you find a problem, please report it to Michele DeSilva at [email protected]
3
Introduction
Technical writing courses introduce you to some of the most important aspects of writing in the worlds of science, technology, and business—in other words, the kind of
writing that scientists, nurses, doctors, computer specialists, government officials, engineers, and other such people do as a part of their regular work. The skills learned in technical writing courses can be useful in other fields as well, including education and social sciences.
To learn how to write effectively for the professional world, you will study common types of reports, special format items such as lists and headings, simple techniques for creating and using graphics in reports, and some techniques for producing professional-looking final copy.
Technical writing courses build on what you have learned in other writing courses. But there is plenty new to learn! If you currently have a job in which you do some writing, you will discover that you can put what you learn in your technical writing course to immediate use.
About technical writing
While technical communication is essential in a wide range of fields and occupations, technical writing is also a fully professional field of its own wit.
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Professional Communication 01 - Introduction
- 1. Professional Communication LESSON#01 INTRODUCTION BY JAIME ALFREDO CABRERA ALBUKHARY INTERNATIONAL UNIVERSITY SLH1013 - Professional English Tuesday, October 29, 2013
- 2. Communication? But my major is Business! I need to spend more time on my IT coursework and homework! I want to be focus in Accounting... My heart is in Finance... not in Communication!
- 3. Why, oh why? Communication is something we have been doing all of our lives… so why …?
- 4. Why, oh why? … why do we spend significant effort in a University-level course on communication?
- 5. One REASON WHY PROFESSIONAL COMMUNICATION
- 6. Employers of business, IT, accounti ng, or finance graduates …
- 7. … when asked what they look for in new employees …
- 8. … nearly unanimously list communication skills as a top priority.
- 9. OTHER REASONS WHY PROFESSIONAL COMMUNICATION
- 10. Graduates of computer science, business, fina nce, or accounting need good communication skills because…
- 11. They need to communicate well with customers …
- 12. … to understand and meet customer needs.
- 13. They need to communicate with project sponsors …
- 14. … to fully understand project inputs and constraints.
- 15. They need to clearly communicate their designs to the project sponsors.
- 16. One More Time Graduates of IT, management, business, finance, or accounting need good communication skills to: Clearly communicate with sponsors Fully understand inputs & constraints Understand & meet clients needs Communicate well with customers
- 17. More Important They need to be effective in: Finding a job Keeping a job Convincing others to act or believe Teaching others how to do something Entertaining others
- 18. They need to communicate well with colleagues …
- 19. … and with team members from other fields of expertise …
- 20. … to productively complete team tasks …
- 21. … and to derive maximum benefit from teamwork.
- 22. One More Time To complete team tasks to derive the maximum benefit from teamwork, one must communicate with colleagues and team members from other fields of expertise.
- 23. SOMETHING TO THINK ABOUT PROFESSIONAL ENGLISH
- 24. If it seems that you are using too much effort or time on your communication course ...
- 25. … at the expense of your other courses, consider this:
- 26. Even the most innovative, valuable, a nd important technical work of the decade…
- 28. ...will never be implemented, or even recognized.
- 29. On the other hand…
- 30. … flawed technical work that is wellcommunicated…
- 31. … even if it is flawed … can be improved, can be evaluated… and can ultimately be implemented.
- 32. … and can ultimately be implemented.
- 33. One More Time... Flawed technical work that is well-communicated can be improved, can be evaluated and can ultimately be implemented.
- 34. USE WHAT YOU KNOW EXERCISE: TAKE A FEW MINUTES
- 35. Give some examples where poor communication resulted in…
- 36. 1. A problem was not solved
- 37. 2. A problem’s solution was delayed, or
- 38. 3. A poorer-quality solution than possible was implemented.
- 39. One More Time Poor communication resulted in Not solving of a problem, Delay of a solution, or Implementation of poorerquality solution than possible
- 40. Source Adapted by Jaime Alfredo Cabrera from McNeill, Bellamy & Burrows, Introduction to Engineering Design, 2000.
- 41. Professional Communication LESSON #02 IMPORTANCE OF THE COURSE SLH1013 - Professional English Tuesday, October 29, 2013
Editor's Notes
- Employers prioritize ___ when they hire new employees. Experience * communication skills personality technology skills age culture professionalism
- Good communication skills are vital to one’s ability to ___ & ___ a job . *find * keep leave determine reject ignoreGood communication skills enable one to ___ & ___ client needs. *Understand *meet communicate find keep
- Good communication skills are vital to one’s ability to ___ others . *convince act believe rebuff recoilGood communication skills enable one to ___ others how to ___. *teach *do something tell command obey behave
- Communication skills allows one to ___ team tasks and to enjoy maximum benefits from ___. * complete *teamwork organize work lead teams
- Good technicalskills are ___ good communication skills. *less important than* more important than*as important as I don’t know I’m not sure