HH Centralized Maintenance-Work Order Processing Cross Functional Workflow
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The document describes two workflows for processing work orders - the standard workflow and a sub-process for delayed work orders. The standard workflow involves a participant reporting an issue, a work order being created and assigned, repairs being made, and the work order being closed. For delayed work orders, additional steps are involved such as determining if a vendor is needed, obtaining bids, approving the request, ordering parts, scheduling the vendor, and documenting the process.
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Ma. Clarita E. Pineda
Clarita E. Pineda is seeking a facilities management role where she can utilize her 8 years of experience in facilities coordination, administration, customer service, and programming. She has experience overseeing facility work orders, budgets, and client reports. Currently she is a Facilities Coordinator at Inaya Facilities Management in Dubai where she manages staff, maintenance programs, and ensures service level agreements are met.
Job Description
Valley Truck and Tractor Co. is seeking a Parts/Service Assistant who will supervise service technicians, deliver drivers, and set-up technicians. The Parts/Service Assistant will assign work, order parts, advise on improvements, assist the Service Manager, sell products/services, and ensure warranty claims are submitted on time. Qualified candidates will have strong communication skills, computer skills, familiarity with farm equipment brands, a high school diploma or GED, and preferably one year of experience in parts and service departments.
GB Presentation
The document describes a project to reduce repeated service jobs in Thailand. It finds that repeated jobs are costly and hurt customer satisfaction. Root causes identified include lack of engineer skills/knowledge, poor communication by engineers and with customers, and differences between product modalities. Solutions tested include preparation in advance, data collection, knowledge sharing, and training. Process maps, metrics, and analysis show the percentage of repeated jobs reduced from 10.27% to 6.87%, improving process stability and capability. The solutions were effective in addressing the root causes and meeting the project's goal.
Day in the life of a Proactive Maintenance Supervisor
Ever wondered what a "Day in the Life of a Proactive Maintenance Supervisor". Checkout this article and see how it matching where you are. If you have questions send Ricky an email to rsmith@worldclassmaintenance.org
Day in the life of a Proactive Maintenance Supervisor
A proactive maintenance supervisor's day involves:
1. Updating the equipment status and production schedule and ensuring technicians are prepared and assigned to the correct work.
2. Visiting job sites to check on work and ensure no problems will delay the maintenance schedule.
3. Validating work order documentation and codes are accurate before closing out work orders from the previous day.
Timekeeping refresher 2015 vote
This document provides guidance on timekeeping policies and procedures for employees at CNA. It discusses the importance of accurate timesheets, employee and supervisor responsibilities for timekeeping, resources for timekeeping questions, and scenarios for properly recording time. Employees must record all hours worked each day by 10:00am the following business day, noting all hours worked and any time sheet corrections. Supervisors are responsible for approving timesheets correctly. The document also reviews remote timekeeping access options and compliance procedures like the DOD hotline and DCAA floor check audits.
iCare Sales Presentation (PowerPoint - view notes page for notes) 11-11
The document describes a customer portal that provides (1) secured online access to data and service information, (2) a tool that supports the standard service delivery process, and (3) real-time work order management including status updates. It allows customers to manage service requests, view status updates, and access reports on performance, costs and compliance. The portal uses encryption and access controls to securely store and transmit customer information.
Similar to HH Centralized Maintenance-Work Order Processing Cross Functional Workflow (20)
Engineering plant facilities 12 mechanics building preventive maintenance and...
Engineering plant facilities 12 mechanics building preventive maintenance and...
DSi white paper: Leveraging technology for improved field service operat…
DSi white paper: Leveraging technology for improved field service operat…
Field Engineer--Army Fleet Support--Job Announcement--Closes May 17, 2013
Field Engineer--Army Fleet Support--Job Announcement--Closes May 17, 2013
Day in the life of a Proactive Maintenance Supervisor
Day in the life of a Proactive Maintenance Supervisor
Day in the life of a Proactive Maintenance Supervisor
Day in the life of a Proactive Maintenance Supervisor
iCare Sales Presentation (PowerPoint - view notes page for notes) 11-11
iCare Sales Presentation (PowerPoint - view notes page for notes) 11-11
HH Centralized Maintenance-Work Order Processing Cross Functional Workflow
- 1. Centralized Maintenance: Work Order Processing Cross Functional Workflow WorkOrderDeskParticipants Maintenance Technition DRAFT Start Participant reports physical issue with unit and/or property Does issue require maintenance attention? PM staff provides explanation to participant as to why no work order entered On-Site Maintenance Staff visit unit to assess repairs to see if additional parts or outside vendor required Participant provides signature that work order was completed W/O Clerk assigns work orders to On- Site Maintenance Staff based upon availability Work Order entered into Yardi 7S Can work order be completed? DELAYED WORK ORDER FULFILLMENT SUB PROCESS On-Site Maintenance Staff makes repairs Work Order closed out in Yardi 7S END No Yes Can work be performed on-site? No Yes PM Staff provides Work Order Desk Contact Number Maintenance Staff organizes requests by priority Yes No
- 2. Centralized Maintenance: Delayed Work Order Fulfillment (Sub-Process Workflow) Maintenance Technition WorkOrderDesk Maintenance Manager AreaManager Property Manager DRAFT Start End Gathers information as to why work order is delayed Can vendor do work within NTE contract terms? Contact Vendor, to schedule work, considering Maintenance Staff schedule Tech meets vendor during scheduled appointment and and escorts to work site Applicable bid gathered and submitted to Regional Leadership Area Manager Reviews Request Scope of work reviewed and formal recommendation submitted to Area Manager Is request approved? PM researches alternatives to address needs PM submits alternatives to Area Manager Was work completed? Work Order closed in Yardi 7S Needed part or outside vendor? Property Manager orders needed part from approved distributor; monitors shipment Once package is received, PM supplies to Maintenance Tech Maintenance Technician completes work Applicable Memo entered into Yardi 7S with explanation Prepares notification to Property Manager of needed part Part Vendor Yes No Yes Follow-up visit scheduled with vendor; all parties notified No Yes No PM discusses alternatives with Regional Maintenance Manager