The document discusses problem solving and decision making in public administration. It emphasizes the importance of training public officials to solve problems effectively. Problem solving involves 7 steps: defining the problem, gathering information, developing alternatives, weighing alternatives, selecting the best option, implementing the solution, and monitoring progress. Good governance principles like responsiveness, equity, participation, efficiency, accountability, and transparency are also discussed. Officials are encouraged to make smart decisions that are specific, measurable, achievable, results-oriented, and time-bounded. The overall goal is to reduce costs, time, and complexity and improve citizen experience of public services.

1. Problem Solving &
Decision taking.
T. James Joseph. Adhikarathil Kottayam
9447464502

2. PROBLEM SOLVING CENTRES
 TRAINING
TO THE PROBLEM SOLVERS.

3. Why Training
1. Learn.
2. Unlearn.
3. Relearn.
.

4. Training for change.
1. Those who change after change will survive.
2. Those who change with change will succeed.
3. Those who bring change will LEAD
.

5. Training for change.
1. Those who change after change will survive.
2. Those who change with change will succeed.
3. Those who bring change will LEAD
.

8. Problem solving .
It is the main task.
Every file is a problem.
Every disposal is a solved problem

9. Problem soving & Decision
making.
1. Define the problem.
2. Gather information.
3. Develop alternatives.
4. Weigh the alternatives
5. select the best.
6. Implement the solution.
7. Monitor the progress and follow
up.

10. Problem solving Mechanism.
1. Administrative set up.
2. Acts & Rules.
3. Communication.
4. Files.

11. Problem solving - Level.
1. Your Level.
2. Officer Level.
3. Government level.
4. Judicial level.

12. Problem solving.
Begin with the end in mind.
Task Vs Process.

13. Problem solving –
Role of Team work.
1. Proper Delegation.
2. Proper Support.
3. Protection.
Leader knows the way…
shows the way….
leads the way and….
guides the way.

14. You cannot solve a problem with
the same mind set when you had
created it….
1. Define the problem.
2. Gather information.
3. Develop alternatives.
4. Weigh the alternatives
5. select the best.
6. Implement the solution.
7. Monitor the progress and follow
up.

15. Problem solving – Step 1
Define the problem.

16. Problem solving – Step 2
Gather information.
1. Relevant information.
2. Too much data will
create more problems.

17. Problem solving – Step 3
Develop alternatives.

18. Problem solving – Step 4
Weigh the alternatives.

19. Problem solving – Step 5
Select the BEST.

20. Problem solving – Step 6
Implementation.

21. Problem solving – Step 7
Monitor the Progress and
follow up

22. 1. RESPONSIVENESS.
1. Responsive to the Needs Of Society.
2. Responsive to the Needs of Government.
Interests of the society- -----Mediation----Rules/acts.
.

23. 2. Equity. Vs Equality
.
.

24. 3. PARTICIPATION.
Participation of the citizen.
.

25. 4. Efficiency. Best use of resources.
Is this the best tool…………..?
Is this the right method….?
.

26. 4. Efficiency Blocks.
1. No updated knowledge.
2. No enhanced skills.
3. Negative attitude.
.

27. 5. Accountability.
Become answerable to the People.
Become answerable to the to the Govt.
Accepting responsibilities is part of accountability.
.

28. 6.Transparency.
Informed decisions.
Informed implementation.
Be cautious in processing a file because you are making a
public document.
.

29. 7. Effectiveness.
Sustainable use of resources.
Is this the best method….?
Is this the best process…?
.

30. 8. Rule of law.
Predictability of services.
1. Good Governance requires a fair predictable, stable legal frame
work enforces impartially.
2. You are answereble….
Why you are doing that…
Why you cannot do that.
.

31. REPEATER. Every Next Level
demands a new version of you.

32. Service quality for GOOD GOVERNANCE.
1. R-esponsiveness.
2. E-quity
3. P-articipation.
4. E-fficiency.
5. A-ccountability.
6. T-ransparency.
7. E-ffectiveness.
8. R-ule of Law.
This will ensure reduced cost/time/complexity and better
citizen experience.

33. SMART DECISIONS
1. S-pecific. Yes/No should be supported
with proper justification.
2. M-easurable….
3. A-chievable.
4. R-esult oriented.
5. T-ime bounded.
.

34. Thank You!!
 .
T. JAMES JOSEPH ADHIKARATHIL MOB -9447464502
WEB- www.slideshare.net.in/mysandesham.
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