Training for good governance - Officers of Civil Service Department. 16/12/2022 - James Joseph Adhikarathil 9447464502

1. TRAININING FOR GOOD GOVERNANCE.
.
.
James Joseph Adhikarathil.

2. Training objectives.
1. Effective use of Public Resources.
2. Effective Service delivery.
3. Become more inclusive – transparent-
accountable.
4. Developing knowledge- skill – attitude for
professional competency.

3. Performance.
1. Behavioural.
2. Motivational.
3. Environmental.

4. Performance – Behavioural.
Developing Knowledge-Skill- Attitude
competencies.

5. Performance – Motivational.
Knowledge – skill –Attitude factors already
there. But unwilling to use them. Why ?
1. Work gravitates those who work.
2. No separation of performers and non
performers- lack of reward- punishment.

6. Performance – Environmental
factors. .
Compelled to perform in negative
environment.
1. Absence of resources/ equipment's.
2. Resistance to change from superiors.
3. No proper work distribution.
4. Politics.
A realistic approach required.

7. PRINCIPLES OF GOOD GOVERNANCE.
1. R-esponsiveness.
2. E-quity
3. P-articipation.
4. E-fficiency.
5. A-ccountability.
6. T-ransparency.
7. E-ffectiveness.
8. R-easoned decisions.
This will ensure reduced cost/time/complexity and better
citizen experience.

11. Don’t stop learning….because…?
Learn
Unlearn
Relearn
Updated Knowledge power- passion-Respect-
. Leadership.
If you don’t update……….?

12. Work SMART till your signature b
.

13. MY POOL.

15. S-M-A-R-T
1. S-pecific.
2. M-easurable.
3. A-chievable.
4. R-easoned.
5. T-ime bounded.

16. What prevents you from
being SPECIFIC
1. In Your office.
2. In your cubicle.
3. Unnecessary visitors.
4. Eating food.
5. Reading magazines.
6. Mobile phones.
7. Speaking loudly.
8. Social media.
9. Celebrations.

17. Yes… I am predictable even
in unpredictable situations.
Make it a habit.
Say goodbye to following phrases and fix target
instead.
പരമാവധി,അടിയന്തരമായി, കഴിയുന്നത്ര
എത്രയുും വവഗും,കിട്ടുന്ന മുറ
മടക്കത്തപാൽ,രാമസുംവിനാ.

18. Make it achievable.
1. Efficiency.-----avoid unnecessary steps in file
processing.
2. Minimum enclosures.
3. Effectiveness – Best choice of tools/procedures.
4. Simplify procedures.( appln to higher official
received at cutting edge level.)
5. Technology .communication/RIDGID SKETCH.
6. Educate the customer.
7. Make customer the custodian of documents.
8. Reasoned orders.
9. Absence of an employee/resources should not be a
barrier.

19. Make it achievable …

20. Right to get a reasoned
order.
1. Natural Justice.
Right to get a fair hearing.
Right to get a reasoned order.
1. Do you have addressed all the issues raised in the
petition..?
2. What is the process you adopted to solve the problem?
3. What are the documents you relied upon to take a
decision.
4. Do you have supported your decision with Act/Rule/
section?

21. Time Management is
Life Management.
Be Predictable ….
Are you punctual..?
Is there any wastage of time..?
Do you have a time plan for delivery of each service.
Do you have time plan for conducting an
event/conference/ project.
Do you have a rescue plan for the delayed activities.
Does the work properly delegated.
JUSTICE DELAYED IS JUSTICE DENIED.

22. Civil Supplies Department .
1. Strengthening Public Distribution.
2. Enforcement of Market discipline.
3. Promotion of consumer awareness.
4. Protection of consumer interest.

23. Governance.
The process of decision making and the process
by which decisions are implemented.

24. ETHICS & GOOD GOVERNANCE.
1. R-esponsiveness.
2. E-quity
3. P-articipation.
4. E-fficiency.
5. A-ccountability.
6. T-ransparency.
7. E-ffectiveness.
8. R-easoned decisions.
This will ensure reduced cost/time/complexity and better
citizen experience.

25. 1. RESPONSIVENESS.
It is about analysing and addressing
the needs of the society…..
Interests of
the society- -----Mediation---Rules/act.
സസക്ഷനിൽ ആളില്ല നാസള വാ..
കറണ്ടില്ല നാസള വാ…
രിരക്കാണ് നാസള വാ.
നാസള വരുത്താസര എന്ത് സെയ്യുവാൻ കഴിയുും
?
.

26. Qualities of a responsive employee
1. Focused on needs.
2. Willingness to provide information.
3. Listener.
4. Empathy.
5. Reliability.
6. Task oriented.
7. Good communicator.
8. Extra mile approach.( absence of an
officer/facility/applicant should not be a barrier )
9. Reaction Vs Respnose.

27. 2. Equity. Vs Equality
.
.

28. 3. PARTICIPATION.
1. You should have citizen ambassadors.
2. DREAM100- Interpersonal Relationship.
3. Feedback mechanism/social audit.
വനാട്ടീസ്. 😇
TOILET ഈ ഓഫീസിസെ ജീവനക്കാർക്ക് മാത്രും.
.

30. 4. Efficiency. Best use of resources.
modes of communication-visit to courts- higher
offices- conferences-
.

31. 4. Efficiency Blocks.
1. No updated knowledge.
2. No enhanced skills.
3. Negative attitude.
.

32. 4. Areas of inefficiency.
• Work distribution.
• File flow. Task vs Process.
• Hearing.
• Visits.
• Conferences.
• Events.
• Service delivery.
• Documentation.
• Maintenance of data.
.

33. Ethical approach to
your action and behaviour.
• Dress code.
• Office code.
• Cubicle code.
• Language code.
• Time Code.
• Priority code – queue system.
• Politically neutral.
• Team player.
• Attitude in spending money
.

34. 5. Accountability.
Become answerable to the People.
Become answerable to the to Govt.
Right to service…..
Right to information……
Right to hearing………

35. 6.Transparency.
Informed decisions.
Informed implementation.
Be cautious in processing a file because you are making public
document.
.

36. 7.Effectiveness.
.

38. 8.Reasoned decisions.
Rule of law Predictability of
services
Good Governance requires a fair predictable, stable
legal frame work enforces impartially.
Logical informed decisions.
Speaking orders
.

39. REPEATER.

40. Service quality for GOOD GOVERNANCE.
1. R-esponsiveness.
2. E-quity
3. P-articipation.
4. E-fficiency.
5. A-ccountability.
6. T-ransparency.
7. E-ffectiveness.
8. R-easoned decisions.
This will ensure reduced cost/time/complexity and better
citizen experience.

41. Qualities of a professional.
1. Professional appearance
Professional appearance is one of the key
characteristics of professionals, and it includes
wearing appropriate attire to the workplace with
proper hygiene and grooming. You can wear
pants, dresses, formal skirts, formal shirts along
with leather footwear to give you a clean and
professional look. Some organisations may also
allow wearing smart casuals at the workplace
and you may choose to select your clothing that
is acceptable in your organisation.
James Joseph Adhikarathil

42. Qualities of a professional.
2. Reliability
Professionals try to be as reliable and dependable as
possible and always try to keep their commitments.
Professionals are true to their word and do what they are
committed to do. They never over-promise, rather they
under-promise and over-deliver. Professionals are prompt
in their response to colleagues and try to take follow-ups
on their commitments in a timely fashion. Professionals
are punctual in everything they do and it is a key aspect
of this professional characteristic. They know the
importance of clarifying any uncertainties when dealing
with clients or colleagues to ensure there are no mistaken
mistaken assumptions or surprises.
James Joseph Adhikarathil

43. Qualities of a professional.
3. Ethical behaviour.
Professionals strive to live by principles they believe
in and commit to doing the right thing always.
Professionals believe in honesty, open disclosure and
and sincerity, which are all key characteristics of
ethical behaviour. Most of the companies include a
section on a commitment to ethical behaviour in
their code of conduct to which all the professionals
abide. Apart from this, professionals can adopt their
own personal code of conduct and can make the
same commitments individually as well.
James Joseph Adhikarathil

44. Qualities of a professional.
4. Organised.
Being organised is one of the most important
characteristics of a professional, which helps them keep
their workspace organised and clutter-free. This enables
them to find whatever they need in an easy way and
saves precious time. Professionals keep their important
paperwork and files in proper order and place. To avoid
any unexpected delays, professionals keep all the
required material ready well in advance in case of any
important meeting or presentation. Professionals not
only keep their physical spaces organised but also try to
keep their data in computer systems organised.
James Joseph Adhikarathil

45. Qualities of a professional.
5. Accountability
As professionals accept credit for achieving
every goal or objective, they also take
accountability for everything they do and take
full responsibility in case something does not
work out. Professionals take responsibility for
any mistakes that they might have made and
strive to resolve the situation by taking all the
necessary steps. They expect accountability not
only from themselves but also from other
colleagues as well to create a culture of mutual
trust and competency.
James Joseph Adhikarathil

46. Qualities of a professional.
6. Professional language
Language is a key component that people take
into account while making a perception about
others. Professionals try to monitor every aspect
of their behaviour, including the language they
use and the way they talk. Professionals are
conscious about minimising the use of slang and
and try to avoid using inappropriate language
not only in their workplaces but also in informal
settings.
James Joseph Adhikarathil

47. Qualities of a professional.
7. Separates personal and professional lives
Most of the people who behave with
professionalism understand why it is important
to separate their personal lives from their
professional lives. Separating your personal and
professional lives increases efficiency at work
and reduces stress. Sometimes, professionals
may experience certain challenges in their
personal lives, they try to maintain a clear
demarcation between their personal and
professional lives so it does not affect their work
at the organisation.
James Joseph Adhikarathil

48. Qualities of a professional.
8. Positive attitude
Professionals try to keep and maintain a
positive and can-do attitude in all situations
in their workplace. This positive attitude at
work can help the professionals in increasing
their overall performance, which can increase
the chances of achieving the desired goal or
result. Being positive at work not only helps
the professionals but also affects the
behaviour and performance of their
colleagues and improves employee morale.
James Joseph Adhikarathil

49. Qualities of a professional.
9. Emotional control
It is often said that EQ (Emotional Quotient) is more
important than IQ (Intelligence Quotient) in
determining the success of an individual. Having
emotional stability is important and professionals
display this characteristic in various situations at the
workplace. Professionals always try to maintain their
calmness and composure in all adverse situations.
Remaining calm helps in being rational, applying
sound judgement and making good decisions
during any adverse or challenging situations. This
characteristic makes the professionals very reliable
and others also look at them for any guidance
during challenging moments.
James Joseph Adhikarathil

50. Qualities of a professional.
10. Effective time management
Professionals require to be very efficient in
their time-management skills. Time
management essentially means that the
employee knows how to allocate time to
various things and prioritise in a way that
leads to the maximum outcome. Good time-
management skills can help you achieve
challenging tasks under tight deadlines and
can make a good impression on your
manager and colleagues.
James Joseph Adhikarathil

51. Qualities of a professional.
11. Focused
Professionals understand what needs to be
accomplished to achieve their goals,
objectives and get the desired results. They
focus on whatever they do to achieve
maximum productivity. Focus helps the
professionals to achieve more in less time
and improves their quality of work. While
professionals can multi-task and do various
things at once, they try to maintain their
focus on one thing at a time to achieve the
desired objectives.
James Joseph Adhikarathil

52. Qualities of a professional.
12. Poised
Professionals are self-assured and calm. They
demonstrate poise and a confident state of
being. Being poised refers to being in
equilibrium, maintaining a straight posture,
making eye contact when interacting with other
colleagues and establishing a friendly and
professional presence. Professionals who display
this quality try to stay calm during tough
situations and take decisions with a cool mind.
.
James Joseph Adhikarathil

53. Qualities of a professional.
13. Respectful of others
Professionals treat themselves and others with
respect. They are respectful towards their
managers, colleagues and support staff. While
giving feedback, they convey it in a constructive
and respectful manner. They also understand
that, though humour is appropriate in the
workplace, they must be respectful of others.
People who show respect towards others are
generally considered professionals by their
colleagues.
. James Joseph Adhikarathil

54. Qualities of a professional.
14. Strong communicator
Strong communication skills are one of the key
characteristics of a professional. Communication
not only means conveying your message to
others in an effective and efficient way but also
listening attentively to what others are saying
and comprehend appropriately. Professionals
have strong command over language and they
leverage it to put their message across.
Professionals engage in open and constructive
communication with others to collaborate more
effectively, which can help them accomplish a
lot.
James Joseph Adhikarathil

55. Qualities of a professional.
15. Possesses soft skills
Soft skills are personality traits or habits that
allow someone to interact with others in an
effective way. Leadership, teamwork,
adaptability, creativity and critical thinking
are all examples of important soft skills. They
help professionals to behave courteously
when addressing colleagues and managers,
use the right language when communicating
and respect the opinions of others.
James Joseph Adhikarathil

56. Thank You!!
 .
T James Joseph Adhikarathil.
Certified Trainer, Govt.of Kerala
Certified Trainer, Govt.of INDIA
Mob 9447464502