The document discusses ethics in governance and public administration. It states that ethics in governance is an important issue as citizens are now more educated and aware of their rights due to factors like democracy, technology, and RTI laws. It defines ethics as a system of morals that governs behavior. It also discusses the importance of ethics in public administration since the government interacts with every citizen. It lists some key values for public service like responsiveness, equity, participation, efficiency, accountability, and transparency.

1. ETHICS IN GOVERNANCE
&
PEOPLE FRIENDLY
ADMINISTRATION.
James Josph Adhikarathil.

3. MY POOL.

4. Don’t stop learning….because…?
Learn
Unlearn
Relearn
Updated Knowledge power- passion-Respect-
. Leadership.
If you don’t update……….?

7. S-M-A-R-T
1. S-pecific.
2. M-easurable.
3. A-chievable.
4. R-easoned.
5. T-ime bounded.

8. Are you capable of giving
specific reply..?
1. Have a specific plan .
What are the specific requirement for service delivery ?
What is the most effective and efficient way to conduct
an event, solve a problem, provide a service. or
dispose a file...?
What should be the ingradients of a report.?
2. Have a specific agenda.
Focus on each item and avoid distraction.
3. Have a specific structure.
office – where I get the service ?
documents – what are the specific items to be
included..? What are the specific items to be attached..?

9. .
Making things
specific.
Standardised
formats

10. .
 .

12. Yes… my activities are
measurable.
How much work done?…Yesterday- today – tomorrow.
File adalath- How much files closed.
Projects – How much activities completed..?
Jankeeya Samithi- what is the out put.
Say goodbye to following phrases and fix target
instead.
പരമാവധി,അടിയന്തരമായി, കഴിയുന്നത്ര
എത്രയുും വവഗും,കിട്ടുന്ന മുറ
മടക്കത്തപാൽ,രാമസുംവിനാ.

13. Make it achievable.
1. Efficiency.-----avoid uncecessary file processing.
2. Effectiveness.
3. Simplify procedures.( appln to higher official
received at cutting edge level.)
4. Technology .communication/RIDGID SKETCH.
5. Educate the customer.
6. Make customer the custodian of documents.
7. Reasoned orders.

14. Make it achievable …

15. Right to get a reasoned
order.
1. Natural Justice.
Right to get a fair hearing.
Right to get a reasoned order.
1. Do you have addressed all the issues raised in the
petition..?
2. What is the process you adopted to solve the problem?
3. What are the documents you relied upon to take a
decision.
4. Do you have supported your decision with Act/Rule/
section?

16. .

17. .
 m

18. .
 m

19. .
 ,

20. Time Management is
Life Management.
RIGHT TO SERVICE.
Do you have a time plan for Delivery of each service.
Do you have time plan for conducting an
event/conference/ project.
Do you have a rescue plan for the delayed activities.
Does the work properly delegated.
JUSTICE DELAYED IS JUSTICE DENIED.

21. RIGHT TO FAIR HEARING.
1. Notice to right parties.
2. Right time hearing.
3. Informed customers.
4. Focused questions.
5. Patient listening
6. Right to collect copy of evidences.
7. Fair negotiations.
8. Reasoned decisions.

22. Right to
get a reasoned decision.
1. Notice to right parties.
2. Right time hearing.
3. Informed customers.
4. Focused questions.
5. Patient listening
6. Right to collect copy of evidences.
7. Fair negotiations.
8. Reasoned decisions.

23. Morality and Ethics..
To be able to do the right thing in the right way, in each case and at every
moment, one must be in the right consciousness.– Sri Aurobindo
Morality – Individual orientation regarding what is right /wrong.
Differ from individual to individual.
No universal acceptance.
Ethics -Societal orientation towards anything just/ unjust, good/bad
Societal morality is ETHICS
Individual ethics is MORALITY.
ETHICS – majority concept.
Ethics and morality will guide Human Behaviour.
1. Ethics is the Well founded standards of righteousness which
befits society.

24. Ethics developed due to Socialisation..
1. Family
2. Friends.
3. Education.
4. Media.
5. Reliion.
6. Role models.
7. Laws.
.

25. Business Process.
1. Industrial age.
2. Information age.
3. Social Age.
.

26. ETHICS.
The term “ethics” is derived from the Greek
word “ethos” which refers to character, guiding
beliefs, standards and ideals that pervade a
group, a community or people. Ethics is the
moral principle that governs a person’s
behaviour.
.

27. ETHICS.
Ethics in governance are attracting attention of all the people
who talk of good governance.
Nowadays most of the citizens are educated, enlightened and
aware of their rights. The spread of democracy in various
countries of the world has brought to fore the issue of ethics in
governance. In ancient times, there is mention of this also.
When Lord Buddha was asked by his eminent disciple, Anand, to
explain what true religion was, Buddha responded, “Forget
about all the dogmas and theories of religion just be good and
do good”. This Cardinal maxim of ethics applies to all realms,
whether personnel or professional and the governmental system
is no exception.
.

28. ETHICS.
Ethics in governance are attracting attention of
all the people who talk of good governance.
Most of the citizens are educated, enlightened
and aware of their rights.
The spread of democracy in various countries of
the world has brought to fore the issue of ethics
in governance.
In ancient times, there is mention of this also.
When Lord Buddha was asked by his eminent
disciple, Anand, to explain what true religion
was, Buddha responded, “Forget about all the
dogmas and theories of religion just be good and
do good”. This Cardinal maxim of ethics applies
to all realms, whether personnel or professional
and the governmental system is no exception.

29. ETHICS.
“Ethics” is a system of accepted beliefs, morals
and values which control human behaviour. More
specifically, it is a system based on morals.
Ethics is the study of what is morally right, and
what is not. The Latin origin of the word ‘ethics’
is ‘ethicus’ that means character. Ethics may be
briefly defined as the science of morality or as
the study of right conduct or duty.
.

30. Why Ethics in Public Administration…?.
1. Public administration touches every aspect of
citizens.
2. Citizen more aware due to –ICT/RTI/RTS.
3. Citizens are now participating in governance.
4. Society norms changing.(eg. Speed}
5. Legitimacy of Government.
6. For well functioning of governance.
7. Healthy public vs Officials interaction.
8. Lots of rules…but still lot of discretion.
.

31. Status of public service values…?.
1. Some traditional values are still relevant.
2. Some traditional values lost relevance.
3. New values to be defined for the present
generation.

32. 1. RESPONSIVENESS.
It is about analysing and addressing
the needs of the society…..
Interests of
the society- -----Mediation---Rules/act.
Also there should be an extramile
approach.
.

33. 2. Equity. Vs Equality
.
.

34. 3. PARTICIPATION.
1. You should have citizen ambassadors.
2. DREAM100- Interpersonal Relationship.
3. Feedback mechanism/social audit.
.

35. 4. Efficiency. Best use of resources.
modes of communication-visit to courts- higher
offices- conferences-
.

36. 4. Efficiency Blocks.
1. No updated knowledge.
2. No enhanced skills.
3. Negative attitude.
.

37. 4. Areas of inefficiency.
• Work distribution.
• File flow.
• Hearing.
• Visits.
• Conferences.
• Events.
• Service delivery.
• Documentation.
• Maintenance of data.
.

38. 5. Accountability.
Become answerable to the People.
Become answerable to the to the Govt.
Accepting responsibilities is part of accountability.
Role of revenue officer as a leader and judge……

39. 6.Transparency.(Right to Information)
Informed decisions.
Informed implementation.
Be cautious in processing a file because you are
making public document.
.

40. 7.Effectiveness.
.

42. 8.Reasoned decisions.
Rule of law Predictability of
services
Good Governance requires a fair predictable, stable
legal frame work enforces impartially.
Logical informed decisions.
Speaking orders
.

43. REPEATER.

44. Service quality for GOOD GOVERNANCE.
1. R-esponsiveness.
2. E-quity
3. P-articipation.
4. E-fficiency.
5. A-ccountability.
6. T-ransparency.
7. E-ffectiveness.
8. R-easoned decisions.
This will ensure reduced cost/time/complexity and better
citizen experience.

45. Right to information.
1. Imagine….
2. Innovate…
3. Inspire……
.

46. Right to service.
1. Imagine….
2. Innovate…
3. Inspire……
.

47. IMAGINATION.
1. Imagine….
2. Innovate…
3. Inspire……
.

48. INNOVATION.
1. Imagine….
2. Innovate…
3. Inspire……
.

49. INNOVATION.
1. Imagine….
2. Innovate…
3. Inspire……
.

50. INSPIRATION.
 .

51. Leadership.
A leader is one who knows the way, shows the way, leads the
way and guides the way.

52. My Money is for my success in LIFE.
A leader is one who knows the way, shows
the way, leads the way and guides the
way.

53. strengthen your interpersonal
relationship.
A leader is one who knows the way, shows
the way, leads the way and guides the
way.

54. INNOVATION.
1. Imagine….
2. Innovate…
3. Inspire……
.

55. Hard work
SMART WORK..
>>>>>SPEED WORK.
.

56. Work SMART till your signature become your autograph..
1. Receipt of application at the cutting edge level.
2. Process the application.Task Vs Process.preliminary
verificalion/analysis/synthesis.
3. Smart note- Begin with the end in mind.
4. Preparing smart drafts.
5. Smart enquiry.
6. Selecting Right mode of communication.email/sms/social
media/Smart delegation
7. Avoiding reminders. Applying interpersonal skills
8. Ensuring time bounded service delivery.
9. The extra mile approach.

57. Work SMART till your signature become your autograph..
1. Receipt of application at the cutting edge level.
2. Process the application.Task Vs Process.preliminary
verificalion/analysis/synthesis.
3. Smart note- Begin with the end in mind.
4. Preparing smart drafts.
5. Smart enquiry.
6. Selecting Right mode of communication.email/sms/social
media/Smart delegation
7. Avoiding reminders. Applying interpersonal skills
8. Ensuring time bounded service delivery.
9. The extra mile approach.
10. Think out of the box.

58. Work SMART till your signature b
.

59. NOTE FILE PROCESSING
1. Define the problem specifically.
2. Suggest (Measurable/achievable)solutions…….
3. Select the best (Responsive and speedy) solution.
4. Implementation of the solutions.
.

60. SMART DRAFTING.
1. Should have a good structure.
2. Don’t hide content of the references.
3. Give all possible communication links.
4. Use tabular form wherever necessary.
5. Should possess 7C
.

61. Qualities of an employee - 1
1. Accountability.
2. Passion.
3. Responsibility.
4. Culturally Fit.
5. Positive.
6. Empathy.
7. Ambitious.
8. Confident.
9. Humble.
10. Reliable.

62. Qualities of an employee-2
11. Self motivated.
12. Team player.
14. Hard working.
15. Proactive.
15. Marketable.
16. Detail oriented.
17. Autonomous.
18. Honest.
19. Active listener.
20. Leadership.

63. Qualities of an employee-3
21. Punctual.
22. Welcome challenges.
23. Adaptable.
24. Taking initiative.
25. Energetic.
26. Welcome challenges.
27. Optimistic.
28. Ethics and values.
29. Updating.
30. Time management.

64. Qualities of an employee-5
31. Priority.
32. Respect..
33. I-I-I.
34. Tech- savvy.
35. Goal setting.
36. Problem solver.
37. Interpersonal skills.
38. Intra personal skills.
39. Able to vary role.
40. Integrity. .

65. Qualities of an employee-5
41. Responsive.
42. Action oriented
43. Intelligent .
44. 8D people.
45. Multitasking.
46. Sincere.
47. Extra mile.
48. No excuse people.
49. loyalty.

66. Bring the change and LEAD
1. Conferences…..Efficiency-
effectiveness- rule of law.
2. File workshops…..
3. Strong Interpersonal relationship.
4. Receipts for applications.
5. Smart file processing./drafting
6. Providing un interrupted services….
7. Grow bigger than your excuses.
8. SALE-

67. Bring the change and LEAD
8. Right mode of communication….
9. Being task oriented rather than
process oriented.
10. Receiving application at the
cutting edge level offices.
11. Accepting responsibility.
12. Enabling citizen as the custodian
of documents.
13. Technology.
14. SALE.

68. Bring the change and LEAD
15. Delegation.
16. Value for money.
17. Multi tasking.
18. Assuring Value for money.
19. Fixing priorities.
20. Using Proforma/Partially printed
forms.
21. Drafting in tabular forms.
22. Avoiding arguments.
23. Reaction Vs Rsponse.
24. Avoid repetition.

69. Bring the change and LEAD
25. Use stick notes.
26. Go extra mile.
27. Keep your sock file in the clouds.
28. Keep updated data.
29. Pattayam GPS.
30. Pattayam/tax receipt/sketch.
31. Sub dividion
sketch/order/receipt.