Ai and the emergence of
Innovation-Inspired Positive Organization
Development

David Cooperrider and Lindsey Godwin




                                    i

                          	
  
Trends in OD Today

         Problem solving

         Organizational Diagnoses

         Root Causes of Failure

         Needs Analyses

         Threat Analyses
“At work, I have the
opportunity to do what I
  do best every day.”


        <20%
We are seeing a NEW path….
                        Organizational
                         Innovation




Organizational
 Intervention
Fields	
  Informing	
  iPod	
  
              A	
  Time	
  for	
  Re-­‐thinking	
  Human	
  Organiza<on	
  	
  
                                         and	
  Change	
  




 Strengths-                         Positive       DESIGN         Biomimicry &
                   Positive                                                           Social
   based
                  Psychology
                                 Organizational                   Sustainable
                                                                                  Constructionism
Management                        Scholarship     THINKING       Value Creation




          Appreciative Inquiry and the New Model of Positive Change


                               Next Generation Action Research
IPOD
              Formative Strands, Values, and Knowledge Base for a
                             New Model of Change
   A Double Helix of:
  Appreciation & Inquiry            “AI” and Three Early OD Values
                                                    • Spirit of Inquiry
                                               • Collaborative Creation             Model of Change
                                            • Positive Assumptions of Life
                                                                                    1.  Elevate-and-Extend

                                                                                    2.  Broaden-and-Build

                                                                                    3.  Establish-and Eclipse
Innovation & Design
      Thinking
 (theory of change)
                                                                              Appreciative…
       Biomimicry &
     Sustainable Value
         Creation
                                                                              …Inquiry &
                Positive
             Organizational                                                   Change
              Scholarship
                      Positive Psychology

                                            Strengths-Based          Relational
                                              Management           Constructivism
Part 1: The Appreciative Mindset:
    The Elevation of Strengths
 1.  The New OD

2.  The Exponential
     Inquiry Effect

3.  Making it Work:
      Bringing the
      Language of
    Strengths to Life
Part 2: The Multiplication Mindset:
  Creating Configurations of Strengths
    4. The Omnipresence of
           Strengths
5. The Establish & Eclipse Theory
       of Positive Change
6. Facilitating the Open Strengths
            Organization
7. IPod’s Double Contribution to
      Corporate Strategy
8. Harnessing the Magic of Macro
Part 3: The North Star: Positive
 Institutions for the Spread of Strengths
  9. Sustainable Value: Open-
     Innovation Approach to
          Sustainability


 10. The Expanding Agenda for
IPOD Values, Theories and Many
         Applications
The AI 4-D Model for
Strengths-based Change

                            Discovery
                             “What gives life?”
                            The best of what is.
                             Appreciating

      Destiny                  Affirmative
                                                     Dream
     “How to empower,                              “What might be?”
   learn, and improvise?”
       Sustaining
                                Topic               Envisioning
                                                   Results/Impact

                              Design
                            “What should be –
                               the ideal?”
                            Co-constructing
What	
  is	
  Design?	
  


“Designing	
  renders	
  
  visible	
  our	
  hopes	
  
  and	
  dreams,	
  it	
  is	
  the	
  
  first	
  signal	
  of	
  human	
  
  inten9ons.”	
  
-­‐-­‐William	
  McDonough	
  
	
  


                                                   13	
  
The	
  Future	
  of	
  AI…	
  
                             	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  as	
  DESIGN	
  ing	
  
Points	
  of	
  Departure:	
  
	
  
1.  Managing	
  as	
  Designing—What	
  Might	
  We	
  
     Learn	
  from	
  Architects,	
  Ar9sts,	
  Fashion	
  
     Designers,	
  IT	
  Designers,	
  Product	
  Designers,	
  
     etc.	
  	
  

2.                         Advances	
  in	
  Apprecia9ve	
  Inquiry	
  with	
  IDEO
                           —America’s	
  Top	
  Design	
  Firm	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
	
  	
  	
  	
  	
  	
  
	
  	
  	
  	
  	
  	
  


	
  

                                                                                                                                   14	
  
Let’s Look at World Class
             Designing in Action


1.  Nightline’s	
  Design	
  Challenge	
  to	
  IDEO	
  

2.	
  Ai	
  Summit	
  With	
  Cleveland	
  	
  	
  	
  	
  	
  
	
  	
  	
  -­‐-­‐700	
  people	
  designing	
  new	
  customer	
  	
  	
  
                  prototypes	
  
	
  

                                                                              15	
  
IDEO	
  Under	
  the	
  Nightline	
  Spotlight:	
  
  How	
  Does	
  Innova<on	
  Happen?	
  
Learning From Designers

v Design	
  is	
  about	
  Legacy	
  leadership.	
  

v It	
  is	
  a	
  way	
  of	
  knowing…Designers	
  see	
  and	
  observe	
  everything	
  from	
  
   the	
  perspec9ve	
  of	
  possibility…even	
  failure,	
  mistakes,	
  waste.	
  The	
  
   world	
  is	
  not	
  a	
  “problem-­‐to-­‐be-­‐solved”	
  but	
  an	
  invita9on	
  to	
  create	
  
   with	
  all	
  the	
  “crea9ve	
  materials”	
  

v Designing	
  is	
  en9rely	
  collabora6ve—	
  with	
  one	
  difference.	
  It	
  always	
  
   starts	
  with	
  designing	
  something	
  of	
  value	
  “externally”	
  for	
  the	
  
   customer,	
  or	
  the	
  world	
  

v Con9nued-­‐à	
  


                                                                                                    17	
  
Learning	
  from	
  Designers	
  

v Involves	
  both	
  liquid	
  and	
  crystal	
  states:	
  Crea9vity	
  unleashed	
  
   with	
  deadlines.	
  Rapid	
  prototypes	
  set	
  into	
  mo9on	
  and	
  
   refined	
  in	
  the	
  real	
  world.	
  	
  

v The	
  crea6vity	
  involved	
  —the	
  methods,	
  design	
  tools,	
  etc—
   when	
  used	
  religiously	
  and	
  strategically	
  (not	
  sporadically)	
  
   creates	
  the	
  las6ng	
  pa<erns	
  or	
  culture	
  of	
  innova6on	
  and	
  
   collabora9on	
  that	
  companies	
  today	
  are	
  aching	
  for.	
  

v Its	
  HOT…innova9on	
  is	
  in.	
  Its	
  FUN.	
  	
  

v It’s	
  the	
  future	
  of	
  strengths-­‐based	
  Change	
  
	
  	
  	
  	
  —designing	
  products,	
  customer	
  experiences,	
  organiza9ons	
  

	
                                                                                         18	
  
•  World-wide search new ways for
business to live in mutual benefit
with the earth’s ecosystems and
the world’s societies
•  Public trust of best business
innovations for sustainable future
•  Global dialogue about the role and
the future of business in society
• The Club of Rome Challenge
Recent	
  Nobel	
  Prize	
  Laureates	
  
in	
  Economics	
  (leO)	
  &	
  Peace	
  (right):	
  	
  
 How	
  About	
  a	
  Nobel	
  for	
  Business?	
  




                                                             20	
  
The	
  AI	
  4-­‐D	
  Model	
  
        	
  
                              Discovery
                            “What gives life?”
                           The best of what is.
                         • Observations &
                           Opportunities
     Destiny
  “How to empower,       Our Design Opportunity      Dream
learn, and improvise?”       Nobel Prize          Images of the
   • Prototype                Business            Valued Future
   Iterations

                                Design
                         “How might we?”
                              • Brainstormer
                           • Rapid Prototyping
The Perfect Brainstormer
“The best way to get a good idea is to generate lots of ideas”
                       --Linus Pauling


	
  
v Defer	
  Judgment:	
  	
  Don’t	
  Dismiss	
  Any	
  Ideas	
  
v Encourage	
  Wild	
  Ideas	
  
v Build	
  and	
  Jump:	
  No	
  “Buts”	
  Only	
  “Ands”	
  
v Go	
  For	
  Quan9ty	
  	
  
v Be	
  Visual	
  
v One	
  Contribu9on	
  At	
  A	
  Time	
  
	
  
                                                                    22	
  
Designing	
  Step	
  One:	
  
	
                    Hold	
  A	
  “Brainstormer”	
  
How might we.. 
Design a Business and Society Prize that grows to have as much or
  more stature, respect, and impact than that of a Nobel?

v Who might it be named after?	

v How might we surface 1,000’s of nominations and “leads” from all
   over the world?	

v What’s the exciting and impactful symbolism, identity? Image? Look?	

v Kinds of public ceremony and worldwide honoring?	

v How might we maximize awareness and accelerate global learning,
   action, and new visions of business and society for the 21st century?	

v How might we best use the internet—and old and new media?	

v With Weatherhead’s Fowler Center as hub, what kind of alliance or set
   of partnerships might we consider to give this global impact?	


                                                                     23	
  
Rapid Prototyping
         “All Life is an Experiment. The More Experiments You Make the Better”
                                  –Ralph Waldo Emerson	




Principles of rapid prototyping: 	

v Creates a tangible representation of your initiative idea:
   Remember the Anita Roddick story.	

v Make it visual: storyboard, diagram, model, role play,
   chart, a mashup, bodystorming, etc.	

v You can mock up anything: products, services, processes,
   spaces, customer experiences, partnerships, prizes etc.	

v Go fast, avoid paralysis – you can always revise	

v No frills: don’t sweat looks or details	


                                                                                    24	
  
 
                                   Design	
  Part	
  Two	
  
                                  Rapid	
  Prototypes	
  
(present	
  at	
  11:35	
  o’clock	
  —3-­‐4	
  minute	
  presentaon	
  of	
  prototypes)	
  
                                                 	
  


A	
  visual	
  presenta9on	
  of	
  your	
  prototype:	
  
	
  
v  Vision	
  or	
  drawing;	
  
v  A	
  headline	
  news	
  story	
  in	
  New	
  York	
  Times	
  or	
  CNN;	
  
v  A	
  “bodystorm”	
  or	
  skit	
  to	
  show	
  us.	
  
	
  	
  	
  	
  	
  	
  	
  
Note:	
  Where	
  possible	
  please	
  weave	
  in	
  examples	
  or	
  
                             exemplars	
  from	
  companies	
  today.	
  
	
  

                                                                                             25	
  
The	
  Appreciable	
  World	
  is	
  So	
  Much	
  Larger	
  Than	
  Our	
  
               Normal,	
  Everyday	
  Appreciave	
  Knowing	
  
                                Capacity…	
  
	
  
          If	
  we	
  did	
  all	
  the	
  things	
  we	
  are	
  
             capable	
  of	
  doing,	
  we	
  would	
  
             literally	
  astound	
  ourselves.	
  	
  
                              	
  	
  	
  	
  	
  	
  	
  	
  -­‐-­‐Thomas	
  Edison	
  
Why	
  Teams	
  Beat	
  Individuals	
  
v Variety	
  inspires	
  
v Avalanche	
  of	
  energy	
  and	
  enthusiasm	
  
v When	
  people	
  feel	
  special…they	
  will	
  perform	
  
  way	
  beyond	
  expecta9ons.	
  
v Hot	
  teams	
  meet.	
  Hot	
  teams	
  meet.	
  	
  
v Diversity	
  emerges:	
  the	
  visionary;	
  
  troubleshooter;	
  iconoclast;	
  pulse	
  taker;	
  
  cradsmen;	
  technologist;	
  entrepreneur;	
  cross-­‐
  pollinator	
  

                                                                   27	
  
Transformational Positivity…
                                      Three Observable Phases…
                            1.  Elevate-and-Extend
                            2.  Broaden-And-Build
                            3.  Establish-and-Eclipse
 Universal Capacity High
Extension of Relatedness


                                                                          When do
                                                                          negative patterns
                                                                          go away in
                                                 Activation of            human systems?
                                                    Energy
                                                  Establish and           Carl Jung’s
                                                     Eclipse              observation.
                                         Pro-Fusion of
                                         Strengths
                                       “Broaden and
                            Elevation and Build”
                            Extension of
                               Inquiry

                                    Activation of Inquiry into “What Gives Life?”
         Lo w




                            Initiating
                                             “Appreciable World”              Advancing
IPOD	
  	
  
                         Formave	
  	
  Strands,	
  Values,	
  and	
  Knowledge	
  Base	
  for	
  a	
  	
  
                                             New	
  Model	
  of	
  Change	
  

   A Double Helix of:
  Appreciation  Inquiry                “AI” and Three Early OD Values
                                                        • Spirit of Inquiry
                                                   • Collaborative Creation                      Model of Change
                                                • Positive Assumptions of Life
                                                                                                 1.  Elevate-and-Extend

                                                                                                 2.  Broaden-and-Build

                                                                                                 3.  Establish-and Eclipse
Innovation  Design
      Thinking
 (theory of change)
                                                                                           Appreciative…
       Biomimicry 
     Sustainable Value
         Creation
                                                                                           …Inquiry 
                Positive
             Organizational                                                                Change
              Scholarship
                      Positive Psychology

                                                Strengths-Based               Relational
                                                  Management                Constructivism
Positive Organization Development

Positive Organization Development

  • 1.
    Ai and theemergence of Innovation-Inspired Positive Organization Development David Cooperrider and Lindsey Godwin i  
  • 2.
    Trends in ODToday Problem solving Organizational Diagnoses Root Causes of Failure Needs Analyses Threat Analyses
  • 3.
    “At work, Ihave the opportunity to do what I do best every day.” <20%
  • 4.
    We are seeinga NEW path…. Organizational Innovation Organizational Intervention
  • 5.
    Fields  Informing  iPod   A  Time  for  Re-­‐thinking  Human  Organiza<on     and  Change   Strengths- Positive DESIGN Biomimicry & Positive Social based Psychology Organizational Sustainable Constructionism Management Scholarship THINKING Value Creation Appreciative Inquiry and the New Model of Positive Change Next Generation Action Research
  • 6.
    IPOD Formative Strands, Values, and Knowledge Base for a New Model of Change A Double Helix of: Appreciation & Inquiry “AI” and Three Early OD Values • Spirit of Inquiry • Collaborative Creation Model of Change • Positive Assumptions of Life 1.  Elevate-and-Extend 2.  Broaden-and-Build 3.  Establish-and Eclipse Innovation & Design Thinking (theory of change) Appreciative… Biomimicry & Sustainable Value Creation …Inquiry & Positive Organizational Change Scholarship Positive Psychology Strengths-Based Relational Management Constructivism
  • 9.
    Part 1: TheAppreciative Mindset: The Elevation of Strengths 1.  The New OD 2.  The Exponential Inquiry Effect 3.  Making it Work: Bringing the Language of Strengths to Life
  • 10.
    Part 2: TheMultiplication Mindset: Creating Configurations of Strengths 4. The Omnipresence of Strengths 5. The Establish & Eclipse Theory of Positive Change 6. Facilitating the Open Strengths Organization 7. IPod’s Double Contribution to Corporate Strategy 8. Harnessing the Magic of Macro
  • 11.
    Part 3: TheNorth Star: Positive Institutions for the Spread of Strengths 9. Sustainable Value: Open- Innovation Approach to Sustainability 10. The Expanding Agenda for IPOD Values, Theories and Many Applications
  • 12.
    The AI 4-DModel for Strengths-based Change Discovery “What gives life?” The best of what is. Appreciating Destiny Affirmative Dream “How to empower, “What might be?” learn, and improvise?” Sustaining Topic Envisioning Results/Impact Design “What should be – the ideal?” Co-constructing
  • 13.
    What  is  Design?   “Designing  renders   visible  our  hopes   and  dreams,  it  is  the   first  signal  of  human   inten9ons.”   -­‐-­‐William  McDonough     13  
  • 14.
    The  Future  of  AI…                                        as  DESIGN  ing   Points  of  Departure:     1.  Managing  as  Designing—What  Might  We   Learn  from  Architects,  Ar9sts,  Fashion   Designers,  IT  Designers,  Product  Designers,   etc.     2.  Advances  in  Apprecia9ve  Inquiry  with  IDEO —America’s  Top  Design  Firm                                                     14  
  • 15.
    Let’s Look atWorld Class Designing in Action 1.  Nightline’s  Design  Challenge  to  IDEO   2.  Ai  Summit  With  Cleveland                  -­‐-­‐700  people  designing  new  customer       prototypes     15  
  • 16.
    IDEO  Under  the  Nightline  Spotlight:   How  Does  Innova<on  Happen?  
  • 17.
    Learning From Designers v Design  is  about  Legacy  leadership.   v It  is  a  way  of  knowing…Designers  see  and  observe  everything  from   the  perspec9ve  of  possibility…even  failure,  mistakes,  waste.  The   world  is  not  a  “problem-­‐to-­‐be-­‐solved”  but  an  invita9on  to  create   with  all  the  “crea9ve  materials”   v Designing  is  en9rely  collabora6ve—  with  one  difference.  It  always   starts  with  designing  something  of  value  “externally”  for  the   customer,  or  the  world   v Con9nued-­‐à   17  
  • 18.
    Learning  from  Designers   v Involves  both  liquid  and  crystal  states:  Crea9vity  unleashed   with  deadlines.  Rapid  prototypes  set  into  mo9on  and   refined  in  the  real  world.     v The  crea6vity  involved  —the  methods,  design  tools,  etc— when  used  religiously  and  strategically  (not  sporadically)   creates  the  las6ng  pa<erns  or  culture  of  innova6on  and   collabora9on  that  companies  today  are  aching  for.   v Its  HOT…innova9on  is  in.  Its  FUN.     v It’s  the  future  of  strengths-­‐based  Change          —designing  products,  customer  experiences,  organiza9ons     18  
  • 19.
    •  World-wide searchnew ways for business to live in mutual benefit with the earth’s ecosystems and the world’s societies •  Public trust of best business innovations for sustainable future •  Global dialogue about the role and the future of business in society • The Club of Rome Challenge
  • 20.
    Recent  Nobel  Prize  Laureates   in  Economics  (leO)  &  Peace  (right):     How  About  a  Nobel  for  Business?   20  
  • 21.
    The  AI  4-­‐D  Model     Discovery “What gives life?” The best of what is. • Observations & Opportunities Destiny “How to empower, Our Design Opportunity Dream learn, and improvise?” Nobel Prize Images of the • Prototype Business Valued Future Iterations Design “How might we?” • Brainstormer • Rapid Prototyping
  • 22.
    The Perfect Brainstormer “Thebest way to get a good idea is to generate lots of ideas” --Linus Pauling   v Defer  Judgment:    Don’t  Dismiss  Any  Ideas   v Encourage  Wild  Ideas   v Build  and  Jump:  No  “Buts”  Only  “Ands”   v Go  For  Quan9ty     v Be  Visual   v One  Contribu9on  At  A  Time     22  
  • 23.
    Designing  Step  One:     Hold  A  “Brainstormer”   How might we.. Design a Business and Society Prize that grows to have as much or more stature, respect, and impact than that of a Nobel? v Who might it be named after? v How might we surface 1,000’s of nominations and “leads” from all over the world? v What’s the exciting and impactful symbolism, identity? Image? Look? v Kinds of public ceremony and worldwide honoring? v How might we maximize awareness and accelerate global learning, action, and new visions of business and society for the 21st century? v How might we best use the internet—and old and new media? v With Weatherhead’s Fowler Center as hub, what kind of alliance or set of partnerships might we consider to give this global impact? 23  
  • 24.
    Rapid Prototyping “All Life is an Experiment. The More Experiments You Make the Better” –Ralph Waldo Emerson Principles of rapid prototyping: v Creates a tangible representation of your initiative idea: Remember the Anita Roddick story. v Make it visual: storyboard, diagram, model, role play, chart, a mashup, bodystorming, etc. v You can mock up anything: products, services, processes, spaces, customer experiences, partnerships, prizes etc. v Go fast, avoid paralysis – you can always revise v No frills: don’t sweat looks or details 24  
  • 25.
      Design  Part  Two   Rapid  Prototypes   (present  at  11:35  o’clock  —3-­‐4  minute  presentaon  of  prototypes)     A  visual  presenta9on  of  your  prototype:     v  Vision  or  drawing;   v  A  headline  news  story  in  New  York  Times  or  CNN;   v  A  “bodystorm”  or  skit  to  show  us.                 Note:  Where  possible  please  weave  in  examples  or   exemplars  from  companies  today.     25  
  • 26.
    The  Appreciable  World  is  So  Much  Larger  Than  Our   Normal,  Everyday  Appreciave  Knowing   Capacity…     If  we  did  all  the  things  we  are   capable  of  doing,  we  would   literally  astound  ourselves.                    -­‐-­‐Thomas  Edison  
  • 27.
    Why  Teams  Beat  Individuals   v Variety  inspires   v Avalanche  of  energy  and  enthusiasm   v When  people  feel  special…they  will  perform   way  beyond  expecta9ons.   v Hot  teams  meet.  Hot  teams  meet.     v Diversity  emerges:  the  visionary;   troubleshooter;  iconoclast;  pulse  taker;   cradsmen;  technologist;  entrepreneur;  cross-­‐ pollinator   27  
  • 28.
    Transformational Positivity… Three Observable Phases… 1.  Elevate-and-Extend 2.  Broaden-And-Build 3.  Establish-and-Eclipse Universal Capacity High Extension of Relatedness When do negative patterns go away in Activation of human systems? Energy Establish and Carl Jung’s Eclipse observation. Pro-Fusion of Strengths “Broaden and Elevation and Build” Extension of Inquiry Activation of Inquiry into “What Gives Life?” Lo w Initiating “Appreciable World” Advancing
  • 29.
    IPOD     Formave    Strands,  Values,  and  Knowledge  Base  for  a     New  Model  of  Change   A Double Helix of: Appreciation Inquiry “AI” and Three Early OD Values • Spirit of Inquiry • Collaborative Creation Model of Change • Positive Assumptions of Life 1.  Elevate-and-Extend 2.  Broaden-and-Build 3.  Establish-and Eclipse Innovation Design Thinking (theory of change) Appreciative… Biomimicry Sustainable Value Creation …Inquiry Positive Organizational Change Scholarship Positive Psychology Strengths-Based Relational Management Constructivism