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Turning
knowledge
in to results.




                 Blink Consulting | pág. 01
Never, like today,
has access to information
been so decisive.



     In the blink of an eye one must have the ability
          to analyze context, make the best decision     That is the essence of
                               and put it in practice,

         achieving results.




                                                                                  Blink Consulting | pg. 01
When it comes to strive for outstanding results,
                                     people come rst on the management agenda.


                                     _ As partners in the (co) resolution of organizational development themes,
                                       our clients often disclose to us thoughts like:

                                       • Our professionals are technically above reproach, BUT... the relationship between sta and
                                         clients is not the best.

                                       • We changed our strategy, we invested, we innovated, BUT... results are below expectations.

                                       • We implemented state of the art information systems, BUT... everything looks
                                         pretty much the same.

                                       • We have good managers, BUT... we need Leaders.

                                       • We need to change, BUT... our culture isn’t helping.

                                       • We have skilled human resources, BUT... they are often so focused on their jobs that they don’t
                                         seem to understand the business and the importance of their role in the value chain.

                                       • We have young people with potential, BUT... we need to develop them.




                                     Today, managers understand that, above all, the human factor is on the spot
                                     light when it comes to achieveng positive results. High performance people
                                     are a must for organizations that aim for exceptional results.

                                     _ For these Organizations the challenge is;
                                       • To empower people, deploying high levels of responsibility and autonomy;

                                       • To promote continuous learning, knowledge managenebt and sharing among their people;

                                       • To stimulate the people’s performance;

                                       • To provide a environment that enables personal achievement;

                                       • To regard people as a source of added value to the business and not as mere support tools;

           People performance and      • To pay special attention to the way people work, and how this impacts value creation for
                                         both clients and business.

            organizations’ results

| pg. 02                                                                                                                           Blink Consulting | pg. 03
Generating
                                           results       _ Blink Consulting acts on the development of Human
                                   mobilizing and          Resources, through an approach integrated with the
                                                           strategy and the organizational challenges of our clients.
                                      developing
                                           people


                                                                              ORGANIZING



       We promote the required
       changes at the Human
       Resources level, in line                                                 ALIGNING
       with the strategy and the
       challenges facing the
       organizations.                                STRATEGY                                             RESULTS



                                                                               MANAGING




                                                                              DEVELOPING




| pg. 04                                                                                                        Blink Consulting | pg. 05
Organizing                                                                                              Aligning

       We design structures and processes to meet the needs and characteristics                                                         we facilitate change processes by
                                                                                                           As change management specialists,
       of di erent Organizations, seeking to obtain superior adjustment between the business               promoting comprehension of the need to change, by mobilizing for
       requirements and processes.                                                                         change and induce organizational alignment.

       We value a holistic approach that doesn’t end in the (re)design of the organizational               We use a set of evaluation tools             — climate, culture, readiness for change…—
       structure. It embodies a set of support systems that assure and enhance its operation.              to identity the best change enablers for each particular situation.


       Believing that the Human Resources function must be shared by all in the organization,              We apply experiential methodologies that allow for a better understanding of
       we look for the best way to deploy it in each organizational context and                            current status and for the development of new technical and behavioral skills .
       for ways to bring the di erent actors acknowledge and be accountable
       for the responsabilities associated with their roles.                                               We support change by using communication activities                      — based on learning
                                                                                                           maps and/or other media and channels.




| pg. 06                                                                                        | pg. 07
Managing                                                                                             Developing

       Recognizing that the behavior of people in organizations is largely determined by the way          Access to knowledge and the mastery of techniques and concepts are easier today.
                     we design performance management systems that
       they are evaluated,
                                                                                                          Nevertheless, empirical experience and scienti c evidence show that the real challenge lays
       promote behaviors that support the strategic goals and results aimed by organizations.
                                                                                                          in putting them into practice.

                                                       recognition and
       In order to make these systems e ective, we consider aspects like                                  Blink Consulting designs tailored learning and development approaches
       reward systems, personal motivations, career models, systems and                                   that can combine education and training activities and business coaching.
       strategies for attracting and retaining talent.
                                                                                                          All our training and development interventions respect and use ALS
                                                                                                          (Accelerated Learning Systems) techniques and are adaptable to di erent learning styles.
                                                                                                          Knowing that adults value approaches that ful ll their speci c needs, we follow the RAT(I)
                                                                                                          model — Re       ection; Acquisition; Training and Implementation — in our interventions.

                                                                                                          We give primacy to experiential methodologies that enable a direct
                                                                                                          link to daily situations and challenges, increasing this way the levels of retention,
                                                                                                          development and implementation.




| pág. 07                                                                                      | pg. 08                                                                                      Blink Consulting | pg. 09
Turning knowledge into
           Who we ARE   results.




                        _ We are a consulting   rm specialized in working with people in organizations.


                          We present ourselves as catalysts and facilitators of change aimed at improving
                          organizational processes and the development of their human resources.


                          We follow a holistic approach which builds upon the knowledge of our clients
                          businesses and integrates their organizational and strategic goals


                          We work with a network of international partners that allow us to access a wide
                          range of methodologies, tools, knowledge and experiences.


                          Our team is led by professionals with over two decades of proven success
                          and with multiple skills, deriving both from their diverse educational
                          background — from social sciences to engineering — and professional
                          experiences.




| pág.10                                                                                           Blink Consulting | pg. 11
Our team has carried out projects
                  Why
                               that were proven success by the way
            Blink Consulting   they impacted people’s performance
                               and business results.



                               _ We used innovative approaches and methodologies.

                               _ Rather than “working for our Clients” we work with our Clients,
                                  to co-create their future.



                               _ We are focused on our Clients businesses and their challenges,
                                 designing and facilitating interventions aiming at improving the results of
                                 their organization.



                               _ We develop speci c solutions for the challenges brought to us.




| pág. 12                                                                                              Blink Consulting | pg. 13
What people are saying about us:


_ “The Customer Care Auditors Accreditation has proved to be more than a mere knowledge transfer from
  Blink Consulting. The project was customized to and with our sta , which allowed for an internal devel-
  opment of skills, a self-awareness of the importance of individual tasks and a shared future vision. Excel-
  lent collaboration!”

  Gustavo Madeira / Director de Serviços – Customer Care - ZON




_ “Logica’s success in Portugal is largely sustained by our human capital. Besides the unquestionable technical
  competence of our consultants, their soft skills are even more critical to our business, becoming mandatory
  to achieve superior performance levels.

  Blink Consulting understood our business and culture and designed together with us our “consulting
  journey”. With this development program we believe that we are providing to our people a set of experiences
  that, unarguably, are key levers for their careers, reinforcing their behavioural and relational competencies,
  which are relevant for their interaction with clients and other colleagues.

  Today at Logica is clear the relevance and impact of this “journey” for the company and for all that had
  the opportunity to embrace it!”

   João Antunes / Human Resources Director - Logica




_ "Human Resources development at CGD group, is more than ever a key di    erentiation factor in the markets
  were we operate. Along with robust technical skills and banking culture, the cultural alignment is critical
  to establish strong and lasting relationships with our Clients.
  With the project “Change Happens With Me”, Blink Consulting was able to understand the particular
  aspects of our business context and mobilize our collaborators, leading them to adopt attitudes and
  behaviors that drive to a better service and Client’s satisfaction."



  Paulo Barros / Director Adjunto - Direcção de Pessoal - Caixa Geral de Depósitos




  Pólo Tecnológico de Lisboa
  Estrada do Paço do Lumiar, Lote 1 / 1600-546 Lisboa / Portugal
  Tel: +351 217 102 574 Fax: +351 217 101 103

  blink@blinkconsulting.eu

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Blink Consulting Presentation 2011

  • 1. Turning knowledge in to results. Blink Consulting | pág. 01
  • 2. Never, like today, has access to information been so decisive. In the blink of an eye one must have the ability to analyze context, make the best decision That is the essence of and put it in practice, achieving results. Blink Consulting | pg. 01
  • 3. When it comes to strive for outstanding results, people come rst on the management agenda. _ As partners in the (co) resolution of organizational development themes, our clients often disclose to us thoughts like: • Our professionals are technically above reproach, BUT... the relationship between sta and clients is not the best. • We changed our strategy, we invested, we innovated, BUT... results are below expectations. • We implemented state of the art information systems, BUT... everything looks pretty much the same. • We have good managers, BUT... we need Leaders. • We need to change, BUT... our culture isn’t helping. • We have skilled human resources, BUT... they are often so focused on their jobs that they don’t seem to understand the business and the importance of their role in the value chain. • We have young people with potential, BUT... we need to develop them. Today, managers understand that, above all, the human factor is on the spot light when it comes to achieveng positive results. High performance people are a must for organizations that aim for exceptional results. _ For these Organizations the challenge is; • To empower people, deploying high levels of responsibility and autonomy; • To promote continuous learning, knowledge managenebt and sharing among their people; • To stimulate the people’s performance; • To provide a environment that enables personal achievement; • To regard people as a source of added value to the business and not as mere support tools; People performance and • To pay special attention to the way people work, and how this impacts value creation for both clients and business. organizations’ results | pg. 02 Blink Consulting | pg. 03
  • 4. Generating results _ Blink Consulting acts on the development of Human mobilizing and Resources, through an approach integrated with the strategy and the organizational challenges of our clients. developing people ORGANIZING We promote the required changes at the Human Resources level, in line ALIGNING with the strategy and the challenges facing the organizations. STRATEGY RESULTS MANAGING DEVELOPING | pg. 04 Blink Consulting | pg. 05
  • 5. Organizing Aligning We design structures and processes to meet the needs and characteristics we facilitate change processes by As change management specialists, of di erent Organizations, seeking to obtain superior adjustment between the business promoting comprehension of the need to change, by mobilizing for requirements and processes. change and induce organizational alignment. We value a holistic approach that doesn’t end in the (re)design of the organizational We use a set of evaluation tools — climate, culture, readiness for change…— structure. It embodies a set of support systems that assure and enhance its operation. to identity the best change enablers for each particular situation. Believing that the Human Resources function must be shared by all in the organization, We apply experiential methodologies that allow for a better understanding of we look for the best way to deploy it in each organizational context and current status and for the development of new technical and behavioral skills . for ways to bring the di erent actors acknowledge and be accountable for the responsabilities associated with their roles. We support change by using communication activities — based on learning maps and/or other media and channels. | pg. 06 | pg. 07
  • 6. Managing Developing Recognizing that the behavior of people in organizations is largely determined by the way Access to knowledge and the mastery of techniques and concepts are easier today. we design performance management systems that they are evaluated, Nevertheless, empirical experience and scienti c evidence show that the real challenge lays promote behaviors that support the strategic goals and results aimed by organizations. in putting them into practice. recognition and In order to make these systems e ective, we consider aspects like Blink Consulting designs tailored learning and development approaches reward systems, personal motivations, career models, systems and that can combine education and training activities and business coaching. strategies for attracting and retaining talent. All our training and development interventions respect and use ALS (Accelerated Learning Systems) techniques and are adaptable to di erent learning styles. Knowing that adults value approaches that ful ll their speci c needs, we follow the RAT(I) model — Re ection; Acquisition; Training and Implementation — in our interventions. We give primacy to experiential methodologies that enable a direct link to daily situations and challenges, increasing this way the levels of retention, development and implementation. | pág. 07 | pg. 08 Blink Consulting | pg. 09
  • 7. Turning knowledge into Who we ARE results. _ We are a consulting rm specialized in working with people in organizations. We present ourselves as catalysts and facilitators of change aimed at improving organizational processes and the development of their human resources. We follow a holistic approach which builds upon the knowledge of our clients businesses and integrates their organizational and strategic goals We work with a network of international partners that allow us to access a wide range of methodologies, tools, knowledge and experiences. Our team is led by professionals with over two decades of proven success and with multiple skills, deriving both from their diverse educational background — from social sciences to engineering — and professional experiences. | pág.10 Blink Consulting | pg. 11
  • 8. Our team has carried out projects Why that were proven success by the way Blink Consulting they impacted people’s performance and business results. _ We used innovative approaches and methodologies. _ Rather than “working for our Clients” we work with our Clients, to co-create their future. _ We are focused on our Clients businesses and their challenges, designing and facilitating interventions aiming at improving the results of their organization. _ We develop speci c solutions for the challenges brought to us. | pág. 12 Blink Consulting | pg. 13
  • 9. What people are saying about us: _ “The Customer Care Auditors Accreditation has proved to be more than a mere knowledge transfer from Blink Consulting. The project was customized to and with our sta , which allowed for an internal devel- opment of skills, a self-awareness of the importance of individual tasks and a shared future vision. Excel- lent collaboration!” Gustavo Madeira / Director de Serviços – Customer Care - ZON _ “Logica’s success in Portugal is largely sustained by our human capital. Besides the unquestionable technical competence of our consultants, their soft skills are even more critical to our business, becoming mandatory to achieve superior performance levels. Blink Consulting understood our business and culture and designed together with us our “consulting journey”. With this development program we believe that we are providing to our people a set of experiences that, unarguably, are key levers for their careers, reinforcing their behavioural and relational competencies, which are relevant for their interaction with clients and other colleagues. Today at Logica is clear the relevance and impact of this “journey” for the company and for all that had the opportunity to embrace it!” João Antunes / Human Resources Director - Logica _ "Human Resources development at CGD group, is more than ever a key di erentiation factor in the markets were we operate. Along with robust technical skills and banking culture, the cultural alignment is critical to establish strong and lasting relationships with our Clients. With the project “Change Happens With Me”, Blink Consulting was able to understand the particular aspects of our business context and mobilize our collaborators, leading them to adopt attitudes and behaviors that drive to a better service and Client’s satisfaction." Paulo Barros / Director Adjunto - Direcção de Pessoal - Caixa Geral de Depósitos Pólo Tecnológico de Lisboa Estrada do Paço do Lumiar, Lote 1 / 1600-546 Lisboa / Portugal Tel: +351 217 102 574 Fax: +351 217 101 103 blink@blinkconsulting.eu