Appreciative Supervision.
Effects of Appreciative
Supervision on the Social
Practices

           Stefan Cojocaru, PhD
       Alexandru Ioan Cuza University
   Department of Sociology and Social Work
                     Iasi,
                  Romania

                                             28/04/12
Executive summary
l    The paper analyses the way the results obtained by social
      workers are influenced by appreciative supervision;

l    We initiated an experiment through which we aimed to
      measure the results of their activities with clients.

l    The results were tested using two different approaches:
      one focused on the problem and the other centered on
      appreciation.

l    We chose a pair of similar cases in terms of the child's
      risk of abandonment and we managed each of them
      differently, according to opposing views on supervision;


                                                                  28/04/12
Executive summary
l    The results showed that desired changes can be brought
      about more easily when using appreciative supervision.

l    Apart from measuring the advantages of using
      appreciative supervision, the experiment highlights the
      disadvantages of focusing on the problem, the effects
      obtained through the latter approach being less
      substantial.

l    The research results help us identify new visions of social
      intervention designed to solve social problems, refine
      language and achieve the desired results.


                                                                    28/04/12
Experimenting appreciative
supervision
l  six-month period, during which time we
  verified the results obtained by applying
  two different supervision models, problem-
  oriented supervision and appreciative
  supervision

l  we
     identified ten cases with various
  degrees of risk in child abandonment.

                                               28/04/12
Experimenting appreciative
supervision
Applied the Assessment Grid for Child Abandonment Risk and, depending on the
    score, five pairs of social cases were determined, as follows:
Pair 1:
l  Case 1, with a vulnerability score of 438 points
l  Case 2, with a vulnerability score of 459 points
Pair 2:
l  Case 3, with a vulnerability score of 812 points
l  Case 4, with a vulnerability score of 826 points
Pair 3:
l  Case 5, with a vulnerability score of 765 points
l  Case 6, with a vulnerability score of 778 points
Pare 4:
l  Case 7, with a vulnerability score of 652 points
l  Case 8, with a vulnerability score of 671 points
Pair 5:
l  Case 9, with a vulnerability score of 553 points
l  Case 10, with a vulnerability score of 562 points



                                                                               28/04/12
Experimenting appreciative supervision
l    In pairing the cases, the main criterion was the
      similitude of the situations, quantified through the
      risk assessment grid, and the goal was to experiment
      this form of intervention management (appreciative
      supervision).

l    In order to check the way the situations of the ten
      clients had evolved, the assessment grid for child
      abandonment risk (the same instrument used
      originally) was applied every three months.

l    The application of the same instrument at different
      moments and to all clients was a strong basis for the
      objective evaluation of the modifications that had
      occurred throughout the experiment.

                                                              28/04/12
Experimenting appreciative supervision

l    During the six months of the experiment, each pair of
      cases was managed by a social worker.
l    The cases were selected from the social workers' list of
      active cases.
l    In this period case supervision was provided to the five
      social workers managing the ten cases included in the
      experiment.
l    Each social worker had one case that was supervised in
      the conventional manner and one case that was
      supervised appreciatively.
l    The idea was to check whether appreciative supervision
      has any influence on the effectiveness of case
      management and to what extent it can be applied.


                                                                 28/04/12
Experimenting appreciative supervision

l    The social workers were not informed about the
      different approach in supervision, in order to
      verify the validity of the parallel process theory
      in supervision; in other words, we tried to see
      whether changing the supervision approach at the
      supervisor's initiative can result in the change of
      the way the case management takes place.

l    On the other hand, no other independent
      variables were introduced, such as additional
      material support for the managed cases, other
      types of activities etc.

                                                            28/04/12
hypotheses
1.    The style in which supervision is organised
      influences the way case management takes
      place, due to the parallel process developing in
      supervision.

2. The parallel process in supervision can be
    directed by the supervisor at his initiative and
    influences the results of the intervention at
    client level.

3. The social worker's and the client's effectiveness
    and results depend on the style of supervision.

                                                         28/04/12
results

             Classical supervision Appreciative
                                   supervision
             Difference in Average of    Difference in Average of
             absolute       difference   absolute       difference
             values across               values across
             the five cases              the five cases
Assessment        -3            0.6         -117           23.4
at three
months
Assessment      -356           71.2        -1090           218
at six
months



                                                                     28/04/12
Evolution of the average reduction of child abandonment risk in
the supervised cases

                               Classical supervision     Appreciative
                                                         supervision
                General        Score average according   Score average
                average of all to the assessment grid    according to the
                the supervised (cases 1,3,5,7,9)         assessment grid
                cases (points)                           (cases 2,4,6,8,10)

Initial            651.6                 644                   659.2
assessment
Assessment         639.6                643.4                  635.8
at three
months
Assessment         507.0                572.8                  441.2
at six months
                                      (11,5 %)               (33,7%)
                                                                              28/04/12
Evolution of level of abandonment risk within the
studied group
            900
                                                        826
                                               812
                                                                        765        778
            800
                                         790                781
                                                                     761             759            652      671
            700                                                                               683
                                                                                                                 664
                                                    645
                                                                                                                              553      562
            600                                                            683                           601
                                                                                                                        553               549
                              459                                                    520                                           519
            500
                        438
                         430       426                  516
            400                                                                                                  412                      396
                    416            362
            300


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  initial       3 month           6 month




                                                                                                                                                28/04/12
Conclusions
1.    The principles of AI can be adapted and
      used in the process social work
      supervision and in the process of case
      management.

The experiment demonstrates the usefulness
   and effectiveness of appreciative
   supervision by comparison to the
   problem-centred supervision.

                                                28/04/12
Conclusions
2. When the appreciative supervision was applied,
    the studied cases showed better results
    compared to the cases that were supervised
    classically;

in our opinion, this shows that appreciative
    supervision is more effective also due to the
    parallel process in supervision that influences
    case management. The characteristics of
    appreciative supervision were reproduced in
    case management.

                                                      28/04/12
Conclusions

3. In general, the cases that had been
    supervised classically showed a degree of
    decrease in vulnerability risk due to the
    clients' accessing resources within the
    community; the accent was placed on
    supplementing resources and on filling
    a financial need.



                                                28/04/12
Conclusions
l  Inthe situation of the cases that had been
   supervised appreciatively, the significant
   decrease of the vulnerability risk was due
   to a number of factors connected to the
   improvement of the relationship with the
   children's father and with the extended
   family, and to the finding of a job.

accent on making the most of opportunities
  based on relationships

                                                 28/04/12
Conclusions
5. In the case of services aimed at preventing child
     abandonment, it can be seen that the classical
     intervention, lasting less than three months, has
     no positive effect on the clients' situation.

This practically means that in such circumstances,
    the financial, human and material resources
    used for an intervention that lasts less than
    three months are wasted without significant
    results.


                                                         28/04/12
Conclusions
4. The parallel process in supervision can be
    directed by the supervisor towards the
    social worker's and the client's actions.
    This process does not influence just the
    supervised social worker, but also,
    through diffusion, the client's situation.

Awareness of this process in supervision
  helps the supervisor orient the social
  worker's actions and results in his/her
  direct work with the client.

                                                 28/04/12
Conclusions
6. Focussing on problems in social work
    and the attempt to solve them may
    sometimes not result in their resolution;

the orientation towards identifying
    deficiencies and dysfunctionalities yields
    poorer results than the appreciative
    intervention and preserves the problem.


                                                 28/04/12
Thanks for your appreciatively attention.

         AMAI………………..

            Stefan Cojocaru
    Email: contact@stefancojocaru.ro



                                            28/04/12

Appreciative Supervision

  • 1.
    Appreciative Supervision. Effects ofAppreciative Supervision on the Social Practices Stefan Cojocaru, PhD Alexandru Ioan Cuza University Department of Sociology and Social Work Iasi, Romania 28/04/12
  • 2.
    Executive summary l  The paper analyses the way the results obtained by social workers are influenced by appreciative supervision; l  We initiated an experiment through which we aimed to measure the results of their activities with clients. l  The results were tested using two different approaches: one focused on the problem and the other centered on appreciation. l  We chose a pair of similar cases in terms of the child's risk of abandonment and we managed each of them differently, according to opposing views on supervision; 28/04/12
  • 3.
    Executive summary l  The results showed that desired changes can be brought about more easily when using appreciative supervision. l  Apart from measuring the advantages of using appreciative supervision, the experiment highlights the disadvantages of focusing on the problem, the effects obtained through the latter approach being less substantial. l  The research results help us identify new visions of social intervention designed to solve social problems, refine language and achieve the desired results. 28/04/12
  • 4.
    Experimenting appreciative supervision l  six-monthperiod, during which time we verified the results obtained by applying two different supervision models, problem- oriented supervision and appreciative supervision l  we identified ten cases with various degrees of risk in child abandonment. 28/04/12
  • 5.
    Experimenting appreciative supervision Applied theAssessment Grid for Child Abandonment Risk and, depending on the score, five pairs of social cases were determined, as follows: Pair 1: l  Case 1, with a vulnerability score of 438 points l  Case 2, with a vulnerability score of 459 points Pair 2: l  Case 3, with a vulnerability score of 812 points l  Case 4, with a vulnerability score of 826 points Pair 3: l  Case 5, with a vulnerability score of 765 points l  Case 6, with a vulnerability score of 778 points Pare 4: l  Case 7, with a vulnerability score of 652 points l  Case 8, with a vulnerability score of 671 points Pair 5: l  Case 9, with a vulnerability score of 553 points l  Case 10, with a vulnerability score of 562 points 28/04/12
  • 6.
    Experimenting appreciative supervision l  In pairing the cases, the main criterion was the similitude of the situations, quantified through the risk assessment grid, and the goal was to experiment this form of intervention management (appreciative supervision). l  In order to check the way the situations of the ten clients had evolved, the assessment grid for child abandonment risk (the same instrument used originally) was applied every three months. l  The application of the same instrument at different moments and to all clients was a strong basis for the objective evaluation of the modifications that had occurred throughout the experiment. 28/04/12
  • 7.
    Experimenting appreciative supervision l  During the six months of the experiment, each pair of cases was managed by a social worker. l  The cases were selected from the social workers' list of active cases. l  In this period case supervision was provided to the five social workers managing the ten cases included in the experiment. l  Each social worker had one case that was supervised in the conventional manner and one case that was supervised appreciatively. l  The idea was to check whether appreciative supervision has any influence on the effectiveness of case management and to what extent it can be applied. 28/04/12
  • 8.
    Experimenting appreciative supervision l  The social workers were not informed about the different approach in supervision, in order to verify the validity of the parallel process theory in supervision; in other words, we tried to see whether changing the supervision approach at the supervisor's initiative can result in the change of the way the case management takes place. l  On the other hand, no other independent variables were introduced, such as additional material support for the managed cases, other types of activities etc. 28/04/12
  • 9.
    hypotheses 1.  The style in which supervision is organised influences the way case management takes place, due to the parallel process developing in supervision. 2. The parallel process in supervision can be directed by the supervisor at his initiative and influences the results of the intervention at client level. 3. The social worker's and the client's effectiveness and results depend on the style of supervision. 28/04/12
  • 10.
    results Classical supervision Appreciative supervision Difference in Average of Difference in Average of absolute difference absolute difference values across values across the five cases the five cases Assessment -3 0.6 -117 23.4 at three months Assessment -356 71.2 -1090 218 at six months 28/04/12
  • 11.
    Evolution of theaverage reduction of child abandonment risk in the supervised cases Classical supervision Appreciative supervision General Score average according Score average average of all to the assessment grid according to the the supervised (cases 1,3,5,7,9) assessment grid cases (points) (cases 2,4,6,8,10) Initial 651.6 644 659.2 assessment Assessment 639.6 643.4 635.8 at three months Assessment 507.0 572.8 441.2 at six months (11,5 %) (33,7%) 28/04/12
  • 12.
    Evolution of levelof abandonment risk within the studied group 900 826 812 765 778 800 790 781 761 759 652 671 700 683 664 645 553 562 600 683 601 553 549 459 520 519 500 438 430 426 516 400 412 396 416 362 300 200 100 0 ) ) ) ) ) ) ) ) ) ) S S S S S S S S S S (P (A (P (A (P (A (P (A (P (A 1 2 3 4 5 6 7 8 9 10 se se se se se se se se se se a a a a a a a a a C C C C C C C C C a C initial 3 month 6 month 28/04/12
  • 13.
    Conclusions 1.  The principles of AI can be adapted and used in the process social work supervision and in the process of case management. The experiment demonstrates the usefulness and effectiveness of appreciative supervision by comparison to the problem-centred supervision. 28/04/12
  • 14.
    Conclusions 2. When theappreciative supervision was applied, the studied cases showed better results compared to the cases that were supervised classically; in our opinion, this shows that appreciative supervision is more effective also due to the parallel process in supervision that influences case management. The characteristics of appreciative supervision were reproduced in case management. 28/04/12
  • 15.
    Conclusions 3. In general,the cases that had been supervised classically showed a degree of decrease in vulnerability risk due to the clients' accessing resources within the community; the accent was placed on supplementing resources and on filling a financial need. 28/04/12
  • 16.
    Conclusions l  Inthe situationof the cases that had been supervised appreciatively, the significant decrease of the vulnerability risk was due to a number of factors connected to the improvement of the relationship with the children's father and with the extended family, and to the finding of a job. accent on making the most of opportunities based on relationships 28/04/12
  • 17.
    Conclusions 5. In thecase of services aimed at preventing child abandonment, it can be seen that the classical intervention, lasting less than three months, has no positive effect on the clients' situation. This practically means that in such circumstances, the financial, human and material resources used for an intervention that lasts less than three months are wasted without significant results. 28/04/12
  • 18.
    Conclusions 4. The parallelprocess in supervision can be directed by the supervisor towards the social worker's and the client's actions. This process does not influence just the supervised social worker, but also, through diffusion, the client's situation. Awareness of this process in supervision helps the supervisor orient the social worker's actions and results in his/her direct work with the client. 28/04/12
  • 19.
    Conclusions 6. Focussing onproblems in social work and the attempt to solve them may sometimes not result in their resolution; the orientation towards identifying deficiencies and dysfunctionalities yields poorer results than the appreciative intervention and preserves the problem. 28/04/12
  • 20.
    Thanks for yourappreciatively attention. AMAI……………….. Stefan Cojocaru Email: contact@stefancojocaru.ro 28/04/12