Virgin Media's Shared Services department implemented an operational excellence program over 16 weeks to improve processes and reduce waste. Key activities included scoping current performance, engaging staff, providing Lean training, implementing 5S practices, mapping over 147 processes to identify waste, and establishing visual management systems. These changes reduced processing times, eliminated over 190 non-value added steps, and reduced the workforce by 14% while improving quality. The program established a foundation for continuous improvement through sustaining audits and a Lean coaching role.
This presentation gives a brief description of the core belief collaboration in ICT. It also gives an overview of the collaboration references ans shows which offerings of T-Systems are related to that topic.
Presented during the High Performance Marketing Conference 2012, organized by Accenture on February 9th 2012.
This presentation was given by Roy Scheerder of KLM, and looks at how KLM implemented it's multi-channel customer care program.
Dear Shareholder,
Successful companies choose what they want to do and then they
actually do it better than others. While doing so, they learn and improve.
As we close the year, we can look back and count many things that we
achieved and did well. At the same time, there is tremendous
opportunity ahead.
This past year, we at MphasiS sustained our transformation journey and
sharpened our focus in key areas. We chose our strategy and executed
to plan. While we did this, we looked at improving our profitability. The
combination of operational excellence and improved quality of revenue
helped us achieve this goal.
Our hyper-specialisation journey continues and is generating a higher
quality pipeline. The changing landscape of the services market place
offers us a unique opportunity to surge ahead in our select areas.
In line with the above direction, we are embarking on an exciting journey.
Our next phase of three years will see us drive greater differentiation through several efforts such as:
• Greater investment in Go-to-Market activity while keeping an eye on maintaining our margins. We are confident that this will translate into more investment in Sales, Solutioning and Marketing.
• Be known for having one of the best sales and customer engagement teams. To enable this, we have engaged a top notch consulting firm, which will help with the transformation.
• Achieve leadership in select areas of emerging services. We have chosen Mobility and Advanced Analytics. You will see us making investments in these two areas.
• Invest in building partnerships in chosen solution segments and be known for best-of-breed services in the solution areas. We are going to build a team that will manage this solution business with first class ‘domain experts’.
We are building an engine crucial for our success. This will result in attracting and nurturing world-class professionals.
Our fundamentals are strong and we have demonstrated our strategy in action. This journey is by no means complete. We are excited by the enthusiasm, participation and partnership of employees,customers and shareholders.
We have miles to go and I am confident that some of our efforts today will set a benchmark for the industry in the future.
Regards,
Ganesh Ayyar
CEO
This slide is Review About Internet Podcast TV
Presented By Pradya Wongworakul (@aumpradya)
www.itcoolgang.com
Presented at 30 August 2008 at 5.00 PM at Chulalongkorn University (BarcampbBangkok2)
POF has recently emerged as a low-cost alternative to traditional twisted pair copper cabling in Home & SoHo. POF offers several benefits to the user amongst which the ease of installation is particularly significant (can even be cut with a simple pair of scissors). POF is lightweight, robust & uses red LED which makes it safe for the user’s vision. This feature is of extra benefit to the installer because this light is extremely clear for the eye & therefore help to diagnose if the data communication link is operational.
Significant upgrades on access technologies have enabled operators to deliver to their subscriber bandwidth capacities such as symmetrical Gigabit connection.
CatchUP TV, VR, gaming, HD/4K such as FacebookLife pushes another limit to the transmission inside the houses that only a simple, fast, unbreakable, performant & low-priced technology can answer. These progresses advocate for the lifting of the house networking infrastructures to be complemented with a sustainable & reliable network backbone reaching every rooms.
This presentation gives a brief description of the core belief collaboration in ICT. It also gives an overview of the collaboration references ans shows which offerings of T-Systems are related to that topic.
Presented during the High Performance Marketing Conference 2012, organized by Accenture on February 9th 2012.
This presentation was given by Roy Scheerder of KLM, and looks at how KLM implemented it's multi-channel customer care program.
Dear Shareholder,
Successful companies choose what they want to do and then they
actually do it better than others. While doing so, they learn and improve.
As we close the year, we can look back and count many things that we
achieved and did well. At the same time, there is tremendous
opportunity ahead.
This past year, we at MphasiS sustained our transformation journey and
sharpened our focus in key areas. We chose our strategy and executed
to plan. While we did this, we looked at improving our profitability. The
combination of operational excellence and improved quality of revenue
helped us achieve this goal.
Our hyper-specialisation journey continues and is generating a higher
quality pipeline. The changing landscape of the services market place
offers us a unique opportunity to surge ahead in our select areas.
In line with the above direction, we are embarking on an exciting journey.
Our next phase of three years will see us drive greater differentiation through several efforts such as:
• Greater investment in Go-to-Market activity while keeping an eye on maintaining our margins. We are confident that this will translate into more investment in Sales, Solutioning and Marketing.
• Be known for having one of the best sales and customer engagement teams. To enable this, we have engaged a top notch consulting firm, which will help with the transformation.
• Achieve leadership in select areas of emerging services. We have chosen Mobility and Advanced Analytics. You will see us making investments in these two areas.
• Invest in building partnerships in chosen solution segments and be known for best-of-breed services in the solution areas. We are going to build a team that will manage this solution business with first class ‘domain experts’.
We are building an engine crucial for our success. This will result in attracting and nurturing world-class professionals.
Our fundamentals are strong and we have demonstrated our strategy in action. This journey is by no means complete. We are excited by the enthusiasm, participation and partnership of employees,customers and shareholders.
We have miles to go and I am confident that some of our efforts today will set a benchmark for the industry in the future.
Regards,
Ganesh Ayyar
CEO
This slide is Review About Internet Podcast TV
Presented By Pradya Wongworakul (@aumpradya)
www.itcoolgang.com
Presented at 30 August 2008 at 5.00 PM at Chulalongkorn University (BarcampbBangkok2)
POF has recently emerged as a low-cost alternative to traditional twisted pair copper cabling in Home & SoHo. POF offers several benefits to the user amongst which the ease of installation is particularly significant (can even be cut with a simple pair of scissors). POF is lightweight, robust & uses red LED which makes it safe for the user’s vision. This feature is of extra benefit to the installer because this light is extremely clear for the eye & therefore help to diagnose if the data communication link is operational.
Significant upgrades on access technologies have enabled operators to deliver to their subscriber bandwidth capacities such as symmetrical Gigabit connection.
CatchUP TV, VR, gaming, HD/4K such as FacebookLife pushes another limit to the transmission inside the houses that only a simple, fast, unbreakable, performant & low-priced technology can answer. These progresses advocate for the lifting of the house networking infrastructures to be complemented with a sustainable & reliable network backbone reaching every rooms.
Social Worker of India | Social Activist | Punjab - Arvind KhannaArvind Dhuri
As a young boy growing up in Delhi, Arvind Khanna loved hearing stories of Punjab from his parents. Stories of lush green fields, harvest festivals and youngsters proving their mettle in sports. Punjab seemed like a place straight out of a Hindi film for him.
Insurance companies face several challenges like industry consolidation, regulatory pressures, shrinking margins, and along with that, demands from shareholders and stakeholders are quite high to stay competitive. In order to stay competitive, they need to transform their processes and operations, improve profitability, reduce cost and meet the ever growing need for improved customer service.
See how MphasiS utilizes various technology resources to improve the insurance industry's operations.
SBS Global Services offers tailor made Financial Accounting Services, including expert Accounting Services to our clients.SBS is a fast growing professional organization offering Financial Accounting and allied services to Clients world over. We have a very strong pedigree in our fifteen year.
This presentation was given at GRC Conference in Boston (October 2010) and explains the interesting triad of not only People, Process & Technology but also Culture, Structure & Strategy. Besides, it moves beyond the 'alignment' idea and goes deep into the 'synchronization' needs of today's companies
Planning Expansion and Adding Scope to your Current Shared Services OperationScottMadden, Inc.
Successful scope expansion for an existing shared services operation requires careful planning. Scope expansion can take a number of forms such as new services, new customer groups, and new geographies. “Shared Service Expansion” is the fourth session of a HR Shared Services learning series that ScottMadden is presenting along with Shared Services & Outsourcing Network (SSON). In this session, we cover an approach for planning expansion and keys to adding scope while balancing the demands of your current shared services operation.
Does simultaneous outsourcing of all your purchase-to-pay processes and achie...sharedserviceslink.com
Do the efficiencies gained by outsourcing P2P processes outweigh the costs? What is the business value in outsourcing?
Last year Sony was told by five consultants that what they wanted to do was impossible. Twelve months later they are reaping the rewards of having successfully outsourced ALL their P2P processes of Sony Europe, reducing their finance headcount from almost 70 to just 3 people whilst still remaining fully in control of how their P2P processes are managed by using a flexible, reliable and user friendly tool that allows easy communication between end users and the outsource centre.
This presentation from Jan Fonfara, Head of Finance Processes, Sony Europe explains how this was all made possible.
Getting the business case right for any technology implementation is crucial to its future success. In this session, Todd Holcomb shares how Alliance Data prepared their business case, what difference this careful planning had on their initial e-invoicing campaign and key lessons learnt in their journey so far, including how to:
- Understand your current P2P process, identify opportunities for automation and target your future P2P process
- Elegantly gain the executive level buy-in and support to make your automation project a success
- Seamlessly handle non-PO invoices elegantly with your electronic invoicing solution
Are P-cards the answer to making payments easy? What about losing control? An...sharedserviceslink.com
Sometimes your P-card program seems robust but is realizing low-level savings, and you may think it’s exposing you to fraud. How do you rationalize control?
In this session, discover how to make your P-card program the most effective it can be, by hearing how one company dramatically increased spend over their P-cards, removed noise (i.e. low dollar, frequent purchases) and freed up its staff to concentrate on more strategic procurement initiatives. Learn how to:
- Set the controls you really need to manage your program globally
- Use mandatory and non-mandatory messages to maximize supplier adoption
- Communicate and train your business on how to correctly comply with your P-card program
Don’t like risk? Stop gambling in your accounts payable and start to take sys...sharedserviceslink.com
To be SOX compliant and for the purposes of internal audit you need to look at risk from a process perspective. You need to ensure your process is controlled and compliant. Mitzi Mitchell will share how to reduce risk to achieve systematic control of the highest P2P risk areas, including:
- Three-way matching errors
- Ensuring approval limits are correct and monitoring approval authority changes
- Minimising employee fraud (using Concur’s T & E tool)
- Avoiding duplicate payments (using APEX Analytics' audit recovery tool)
- Ensuring users in the process are following the rules to ensure compliance
Exceptions are inevitable. But does your struggle against them have to be?sharedserviceslink.com
Struggling with resolving exceptions such as missing or incorrect purchase receipts, inaccurate POs, inconsistent invoice details or misrouted invoices?
In this session, Simplot share their strategy for avoiding a high cost of re-work in handling exceptions, covering how to:
- Prevent exceptions from re-occuring in the future
- Implement key workflow technologies and hear Simplot’s key results from this combined strategy
Still have procurement outside shared services? Ever ask yourself why?sharedserviceslink.com
Creating a purchasing shared services is easier said than done. Unlike in an accounts payable shared service, it is often hard to instil a customer service mindset when moving from local procurement to serving business units remotely. Resistance will happen.
In this session Jerker Gunnarsson will share how DHL overcame this to set up a shared purchasing service center for North America. He then discusses how to set up a global service delivery without losing the quality of service originally provided by local procurement.
Touching your invoices? You don’t need to. 14 'how to’s' to touchless processingsharedserviceslink.com
Why are we still touching invoices? Other companies aren’t so why are we? James Copeland from BMC software will talk about the 14 'how to’s' that have taken BMC from multiple touchpoints to touchless.
How do you practically link traditional functional silos such as supply chain and payables together? And what results can you expect from this? In this session, Cynthia Haug shares her experience and results from achieving this at GE Healthcare, Johnson Controls and now at Newmont Mining Corporation. Attend this session to discover how to:
- Conduct P2P process analysis to identify where there are breaking/risk points in your P2P process and what is causing high costs
- Gain buy-in from your key internal P2P stakeholders so they take appropriate action for change
- Move from functional silos to being in control of a global end-to-end P2P process – what results can you expect?
Keeping track of all your company’s expenses manually is tough today as firms are running on an increasingly global basis with more employees needing T&E support. With a need for tight controls and visibility on T&E spend coupled with moving towards a paperless office, what are the options available?
In this session, Christa Kelley from The Mosaic Company shares her experience in rolling out the Concur solution globally and examines in this session:
- The business case for your T&E solution and how to choose the right provider for you
- How to set up the controls you need to make your T&E solution really work
- Overcoming implementation challenges and training issues for you to consider
In today’s economic environment, all companies strive to control expenses and manage resources efficiently. Most feel this goal is achieved through deploying technology. That is not always the case.
In this session, learn how Amylin Pharmaceutical’s top continuous improvement project surpassed tough targets in procurement and accounts payable, without introducing technology. Discover how to:
- Use Kaizen methodologies with a cross-functional team
- Find solutions without adding software or capital expenditures
- Save money and redirect staff to perform value-added tasks
Supply chain finance models Part 1: bank-agnostic models, bank-funded and man...sharedserviceslink.com
So maybe you are efficient in your invoice handling process. What should you do next? GlaxoSmithKline has rolled out a global supply chain finance program with a global financial institution after successfully implementing e-invoicing programs in the US and UK.
In this session, Sean McDermott reveals how to:
- Fix your standard payment terms at 60 days or more whilst keeping suppliers happy
- Improve suppliers’ cash flow and help your working capital position even if you are in a slow-payer market
- Implement your supply chain finance program on a global scale
Governing your realm to ensure your customers are consistently delighted with...sharedserviceslink.com
There is a very real danger that once you have set up your shared services, you and your team can keep delivering what was originally agreed. People change. Business needs change. So getting that two-way dialogue between how your business units interact with your shared services team is crucial to meeting current business requirements. So what governance structures can ensure your customers’ experience and quality of service delivery doesn’t slip up?
Cheap operating costs may be appealing to you. But have you considered the price of your service quality deteriorating? Merck Shared Services established SSCs in high-cost locations such as Germany and the US. Why so? In this session, Thomas Laux explains the business case behind this decision and key lessons learnt during his 5 years of delivering high quality shared services, covering:
• What factors to consider when your objective is to focus on delivering a quality service
• Key lessons learnt and what results Merck have achieved in using this approach
Nokia’s procurement shared services story and its ‘3C formula’ for successsharedserviceslink.com
One of the best ways to learn what are the key elements for shared services success and what things you should watch out for on your shared services journey is to hear how others have already done it. In this session, Shekar Ramamurthi talks about how Nokia’s procurement shared services has evolved over the last three years, from its initial set up to where it is today. Now running a global SSC from India, Shekar will share his journey on:
• Engaging with local business units to standardise and not customise your processes
• Bringing in visibility to your business to show what is needed rather than what customers want
• Tightening user compliance and improving customer satisfaction
• Overcoming cultural conflicts between your offshored SSC staff and your business units
How to improve your supplier relationships while lowering invoice handling costssharedserviceslink.com
Isn’t it frustrating when invoices arrive into your organisation which don’t have the information you require to process them? If compliance from suppliers was improved, this would bring enable huge improvements in payments on time. There are also plenty of untapped opportunities to leverage early payment discounts, improving your suppliers’ cash flow and
your own working capital position. So how can you achieve this? Nick Wood shares how an innovative e-invoicing solution is both improving invoice handling quality and reducing costs simultaneously, and shares how to:
• Onboard 70% of suppliers with a winning ‘free e-invoicing for suppliers’ business case
• Target smaller suppliers who need more validation
• Significantly reduce the cost-per-transaction in AP
Smoothly passing the baton from captive to outsourced service delivery in jus...sharedserviceslink.com
Leading the transition of your shared services activities to an outsourcer can be an exciting yet daunting project, but also a sad time as many of your SSC staff will be made redundant.
In this session, Michelle Adams will prepare you well for this journey by sharing how to:
• Attain business as usual in just a few months
• Handle the motivation of outgoing staff to transfer knowledge to your outsourcing partner
• Set up the right governance structures to ensure your business units’ needs are addressed and SLAs are being delivered
“Let’s make process improvements and quickly” - a typical comment from your CFO to ensure they meet their targets.
But what tools are available for you to make this happen? This session discusses the power of process mapping. Discover how it connects the three cogs that drive your shared services forward. In the presentation Jan Fonfara discusses how to:
• Significantly improve your SSO with the same resources
• How to ensure all process stakeholders comply with new ways of working when process changes are made globally
The 9 big issues of shared services and outsourcing: research insights from ACCAsharedserviceslink.com
Which direction is shared services heading? This session explores the top nine key issues unravelled through in-depth interviews with 20 of the world’s leading companies in the finance shared services and outsourcing space from ACCA’s recently launched report Finance Transformation: expert insights on shared services and outsourcing.
The seven culture traits to take you to a customer-focused shared services op...sharedserviceslink.com
When you are already a mature, successful, low-cost shared services operation, where do you go next? Unisys are in this enviable position, so how can they improve? In this session, Ian Chambers and Dave McKenzie share Unisys’ recent culture change programme secrets, detailing what characteristics are needed to operate a world-class performance in a customerfocused, service organisation. Learn:
• Seven key things your organisation needs to do to provide a world-class service delivery
• How to instil each of the seven cultural traits in your SSO staff with a ‘culture club’
• Discussion: Where to next for mature shared services?
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Remote sensing and monitoring are changing the mining industry for the better. These are providing innovative solutions to long-standing challenges. Those related to exploration, extraction, and overall environmental management by mining technology companies Odisha. These technologies make use of satellite imaging, aerial photography and sensors to collect data that might be inaccessible or from hazardous locations. With the use of this technology, mining operations are becoming increasingly efficient. Let us gain more insight into the key aspects associated with remote sensing and monitoring when it comes to mining.
5. We Are Virgin Media…
• Formed by merger of ntl, Telewest, Virgin.net, Virgin Mobile – Feb
2007
• Over 14,000 staff
• Over 100 offices
• Over 5,000 vehicles
• Almost 10 million customers
• UK’s first quad-play provider of broadband, TV, phone and
mobile
• Largest company in the Virgin Group
“The Simple Choice in a Complex Digital World”
6. In 20 yrs….
I’ve learned that:
– You can’t manage change with a toolkit - you facilitate change
through hearts and minds and shared journey’s and experiences
– The tools required are governed by the situational circumstances
not the training manual and the chosen methodology
– It’s not about having your leadership team at the front of
everything – it’s about having them at the front of the right things
• This Lean stuff Works!
7. Interesting times…
“The greatest danger in times of
turbulence is not the turbulence: it
is to act with yesterday’s logic”
Peter F. Drucker
9. My Role as Leader…
• Create the ‘North Star’
– “Getting Quality Into the DNA of Virgin Media”
• Create the environment for change
– People, People, People,
– “Hard” link to annual objectives
• Establish the governance
– Personal accountability for delivery
• Talk the talk….
– “Genchi Genbutsu” = “Go and Look For Yourself!”
“Better Quality Might Just Be A Short Walk Away”
“Norman Bodek - Kaikaku – The Power & Magic Of Lean”
10. Shared Services Operating Model
Service Delivery Service
Service
Development Performance
Accounting Services
Service
Continuous Insert graph or spreadsheet here Account
Finance Services Management
Improvement
Measurement & Reporting
Billing & Payment Services
Employee Engagement
Capacity Planning
Business Process
New technology
Compliance
Re-engineering
Employee Services
Lean 6 Sigma
& Budget
Service
Assurance Services
Management Information Services
Transactional Services
New Services External Project
Locational Consolidation Change Activity
Systems Integration & Development
Revenue & Direct costs
EPM – MI, CPR, GMIP, MDM, OBIEE+, BO, Essbase, SAS, Oracle New systems
assurance systems & tools
Clarity Accountability Delivery
11. Finance Shared Services (Bradford)
Introduction
Bradford Shared Services consists of 7 operational Teams across 3 core
functions.
Purchase to Pay Order to Cash Contractor Payments
Invoice Data Entry Billing Services Contractor Payments
Invoice Query Handling
Credit & Collections • The Contractor
Payments Function
Payment Services has the responsibility
Bank Reconciliation
of validating 1.5
million work orders
• In 2009 the value of • Billing Services per annum.
invoices into AP processed c50,000 • Its turnover for
amounted to invoices per year residential payments
£3.263bn worth c£1bn alone per year is over
• They process 12,500 • Credit and collections £120m
collects £70 million • Business contractor
invoices on average
per MONTH payments has
per month • Bank Recs. Reconcile processed over £54m
£3bn annually work applications and
£43m GRN’d
12. Operational Obesity….
SYMPTOMS:
• Slow to move and to react
• Processes are complex
• Making Change is difficult
• “Hard To Do Business With”
• Clogged Arteries
• Internal Comms Channels are slow
• Controls and Checks everywhere
• Getting Stuff Done is Too Hard - “Hard To Do Business In!”
• Spirit is Willing ……
• Lots of Change ---- Very Little Improvement!!
13. The Virgin Media Approach
• Define & Create a Route to “Operational Excellence”
• Understand the End To End Processes – “The
Customer Journey”
• Apply Lean Operations Techniques – “Learning To
See”
• Graduate to more Complex Interventions and Tools
as we progress (Six Sigma & Design for Six Sigma)
14. The Various Production Systems
Toyota Carnegie Melon Model ISO
Strategy
Customer Focus
Techniques & Automation
Leadership
Technology
Management Behaviour
Performance Measures &
JIT
Process Understanding & Awareness
Customer Process & Practice
Process Management
People Structure, Skills & Compliance
Voice of Customer
Decision Making
People & Teamwork
Supplier Roles & Responsibility
Supplier Dvt
Projects, Change Mgt & Training & Communication
Improvement
Jidoka
Expertise
15. Our Operational Excellence Journey…
• Strategy Linked
Summit Top To Bottom
• Improvement A
Way of Life
• Customers See
and feel It in
Every
Basic Lean Interaction
Principles In Place Base Camp
“Learning To See”
(We Are Here!)
Swamp
(This is where Most Of Us Start)
21. Engaging Management and Staff
"Without involvement,
there is no commitment.”
Stephen R. Covey
ENGAGE
22. ‘Hearts and Minds’ with all Staff
• Project Background
• The purpose of the project
• Overview of the Tools and Techniques of Lean Sigma
and how they will apply in Shared Services
• How each staff member will be involved
• “What’s in it for them!”
ENGAGE
23. Believe In Quality Day: All staff
Effective Team Work
Voice of the
Customer
Rapid
Improvement The Impact
of Variation
in Process
ENGAGE
24. Training for all staff
• ‘Rough Guide to Lean Sigma’. Web Based
• 5S Training
• Virgin Accredited ‘Lean Sigma Green Belt’:
• C. I. Green Belt Projects with onsite mentoring
• Cardiff University Lean Basics 1a (1 day course).
– Lean Tools
– Role that each staff member plays in increasing performance
and in Continuous Improvement in their day to day duties
ENGAGE
25. Site visits
• 12 Staff took the tour of
Operation at Burnaston, Derby.
• All Bradford Team Managers visited
current Virgin Media Lean Model Office
area at Telephony Operations,
Manchester
ENGAGE
27. 5S
The 5s Principles
•SORT The Necessary from the Unnecessary
•SET IN ORDER Locating according to frequency of use
•SHINE A pleasant working environment
•STANDARDISE Agreeing the Team Standard
•SUSTAIN The 5s Audit & Competition
5S
29. AROUND THE WORLD IN 5S’s!
5S THE LEADERBOARD
Leader board
UPDATED 11/12/09
Australasia 614
Asia 587
Antartica 579
Americas 540
Africa 525
Europe 504
Week 12 Results: Week 13 fixtures:
Europe vs Antartica Antartica Win Africa vs Antartica
Africa vs Asia Africa Win Europe vs Americas
Americas vs Austratasia Americas Win Asia vs Australasia
Results Commentary:
Australasia continue to hold on to the lead but Asia and Antartica are catching up and closing the gap, Americas and Africa
are catching up after winning the competition this week and Europe are still going strong after winning the fortnightly
competition. ENGAGE
30. Bringing the Team Together…
Keeps staff updated, provides forum for
questions and to give out prizes for all incentives
ENGAGE
32. The ‘Lean Model Office’ Main Steps
Base Camp
Cap Planning
Visual
Management
Data Capture
Process
5S
TRAINING
ENGAGE
SCOPE
16 Weeks
33. Process Mapping and Eliminating Waste
• We have mapped 147 processes
• Eliminated >190 ‘Non Value Add’ steps
• Each process step in all 147 maps has been risk assessed, the
outcome being the formation of ‘Critical Control Points’ that
will be audited and monitored weekly to reduce Risk Events.
• The Mapping and Critical Control Points form the basis of each
teams Skills Matrix and Quality measure
Process
34. Accounts Payable: Data Entry
Time to Input
Summary for Time to sort and Input
A nderson-D arling N ormality Test • of all
A -S quared 2.59
P -V alue < 0.005
Invoices fail to
M ean 5.1538 meet the 48 hr
S tD ev 4.8425
V ariance 23.4494 SLA
S kew ness 0.95917
Kurtosis 1.99294
N 39
M inimum 0.0000
•Average speed of
1st Q uartile
M edian
0.0000
8.0000
invoice
0 5 10 15 20
3rd Q uartile
M aximum
8.0000
22.0000
processing in Data
95% C onfidence Interv al for M ean Entry was days
3.5841 6.7236
95% C onfidence Interv al for M edian
1.0000 8.0000 •Oldest Invoice
95% C onfidence Interv al for S tD ev
9 5 % C onfidence Inter vals
3.9575 6.2409 was in backlog
Mean
for days
Median
0 2 4 6 8
Data Capture
35. Accounts Payable: Data Entry
COPQ (cost to our business) of not paying on time
•Graph shows
Pareto Chart of Type of Query because of the
1000 100
time it takes to
be paid; 39.5%
of the query
800 80 demands are
‘Progress
600 60
Percent
Count
Updates’,
basically our
400 40
suppliers
chasing
200 20 payment.
•We have 11.5
0 0 FTE currently
Type of Query Progress Update Other Doc Copies Receipting List of Invs Others
C ount 393 293 91 64 53 100
working in the
Percent 39.5 29.5 9.2 6.4 5.3 10.1 team ‘Query
C um % 39.5 69.0 78.2 84.6 89.9 100.0
Resolution’.
Data Capture
36. Accounts Payable: Data Entry
Visual Management Introduced
Short Interval Control
•2 weeks, cleared their backlog of 11 days of invoices.
•Ever since, ALL invoices processed within 48hours
37. Accounts Payable: Data Entry
Results
• 25% less
Overtime (hours)
resource 120
100
Overtime (hours)
80
60 Overtime (hours)
40
20 November = 12 hours
0
Jun Jul Aug Sep Oct Nov
(average overtime
71.5 hours per month)
Data Capture Process
38. Visual Management - Example
Cost Measure
Quality Measure
Delivery Measure
Risk Cross People Development Measure
Problems & Countermeasures
5s Audit
Daily Huddle
39. Accounts Payable: Data Entry
Process Flow – UKTV Invoices
7. DATA ENTRY
4. STICKER
Query Resolution
Post Desk
8. QR PROCESS
2. SORT
5.SCAN
Scan
Station
3. QR PROCESS
6. QR PROCESS
9/ QR TRANSPORT 1 START (AFTER POST ROOM
TO FILE ROOM SORT IN OTHER BUILDING)
NB: INVOICE JOURNEYS DIFFERED BASED ON THE SUPPLIER Process Data Capture
40. Accounts Payable: Data Entry
Process Flow – All Invoices
5. QR PROCESS 4. DE DATA ENTRY
ANY QUERIES
3.SCAN
Scan
Post Desk
Station
2. STICKER
&SORT
6. QR TRANSPORT
TO FILE ROOM 1 START (AFTER POST ROOM
SORT IN OTHER BUILDING)
Process Data Capture
NB: ALL INVOICES FOLLOW THE SAME JOURNEY
41. Future State - The Value Stream Layout
Making Value Flow Whilst Creating Increased Process Visibility
BRADFORD SHARED SERVICES
CONTRACTOR BANK
Value Stream
PAYMENTS RECONCILIATION
ACCOUNTS ACCOUNTS
Value Stream
RECEIVABLE PAYABLE
42. Sustainability Audits…..
Re-visit the Scoping Tool and create the plan for Continuous Improvement – 6 Monthly
Operational Excellence Management
Foundations
Customer
6.0
5.0
4.0
Change Management and CI 3.0 Supplier
2.0
1.0
0.0
Process & Performance Measures Strategy & Leadership
People Skills & Resources
44. Finance Shared Services
Closure & Benefits Realised
ORIGINAL IN-SCOPE FTE
FINANCE MGR
6
TEAM MGR
8
These results happened in 16 weeks CO-ORDINATOR
4
PROCESSING
and with the Sustaining and C. I. plan 62
OVERALL
going forward Shared Services is set 80
to make exponential improvement
and become the flag ship Lean
Operation in Virgin Media. Due to the FTE REDUCTION
FINANCE MGR
success of Bradford, Birmingham 6
TEAM MGR
Billing and Payment Services and 6
CO-ORDINATOR
Preston Business Billing & Payments 4
PROCESSING
53
are now replicating the Lean Model
OVERALL 69
Office
PROC FTE RED 15%
TOTAL FTE RED 14%
45. The summit is only attainable as a
whole organisation…..
• The Business Leadership Team defining strategy and
enabling cascade mechanisms that ensure E2E Alignment
• The Business Leadership Team leading by example, visiting
‘The Gemba’, using the same ‘Visual Management’
techniques, driving ‘Continuous Improvement’ at all levels,
aligning ‘Reward & Recognition’ to delivery of the strategy
…. Hoshin Kanri starts here!!!
46. In conclusion….
• It depends where you start….
– Obvious but rarely acknowledged
– Can only work if Organisation Mobilised and Up-Skilled to
support the effort
– Sophistication of approach determined by internal
capability (Not by your Consultants)
A Fool With a Tool….. Is Still A Fool!