Bill Gates said that in the future there will only be two types of organizations: those that understand the use of technology and those that are out of business. ABC is looking to implement a strategic information system (SIS) to improve decision making, goal alignment, and business agility. The proposed SIS architecture would provide executives with a dashboard, integrate core systems like CRM and financials, and analyze business processes, applications, and technical architecture.

1. “IN THE FUTURE, THERE WILL ONLY BE TWO TYPES OF ORGANIZATIONS
THOSE THAT UNDERSTAND THE USE OF TECHNOLOGY AND
THOSE THAT ARE OUT OF BUSINESS.”
(BILL GATES)
Strategic Information System for ABC

2. Some Questions …
 Does management have visibility & control on departmental operations and targets.
 Do we have common information sharing format of critical projects/contracts
 Does management is aware which customers/ projects are in troubled waters
 Does management is aware of employee productivity/efficiency ratios
 Are we able to measure the performance of our operations/initiatives
 Leading or lagging
 Strategic relevance of measures
 How many strategic initiative have taken and lost in between
 Is there a way to communicate and assess your business strategy
 Are all your employees aware of, and committed to strategy
 Insight as to how individual objectives support the big picture
 Accountability and empowerment
 Are we able to find true cost of each operation/Service or project

3. Agenda
 Business Pressure and ABC Response
 Business and Strategic Information System Alignment
 SIS Architecture Draft
 Executive Dashboard Demo
 Suggested SIS Implementation Strategy

4. Business Pressure and Challenges
Threat of
substitutes Technological
Services and Advances
Products
Threat of Global
new Entrants Market
Bargaining Global
Power of Financial
Suppliers Crises
Bargaining Acquisitions
power of and Mergers
Buyers
Competitors
ABC Social
Responsibility

5. ABC Internal Factors/Forces
Management
IT Department Marketing
Operations
Integrating (Projects,
Strategy Contracts,
ABC Sales)
Organization
Culture Finance
Employee Research and
Motivation Development

6. ABC Response
Operational
Excellence
Improved Raise Barriers
Decision for new
Making Entrants
Business Business
Process Alliances
Reengineering
ABC
Continuous Locking
Improvement Suppliers and
Customers
Differentiate Establishing
Products & High Switching
Services Cost
New/
Improved
Product and
Services

7. The IT/IS Alignment:
Business Change Perspective of IS/IT
IS Strategy balances the demands for business change with the supply of IT enablers
based on "Beyond strategic information systems: towards an IS capability" Peppard & Ward, JSIS July 2004

8. The IT/IS Alignment:
Different Strategic Philosophies
based on "Beyond strategic information systems: towards an IS capability" Peppard & Ward, JSIS July 2004

9. ABC Value Chain Analysis
Firm Infrastructure (general mgmt, Project Management, strategic planning)
Accounting and Finance
Human Resources Management (recruiting, training & Development)
Procurement (Purchase of hardware, services, sub-contract) Profit
Margin
Project
Pre Sales Estimation Management Maintenance CRM
Bidding Installation Contracts

10. SIS Architecture Draft
Unified Portal Access
Executive Strategy Tactical Supporting
Dashboard Management System Systems Core Systems
System
Pre-Sales
CRM Financials
Strategy
Mapping Bidding &
Contract
Management
Employee Procurement Sales
Productivity
Project
Management
Balance System
Scorecard
Knowledge HRM
Management Service
Contracts
Common Middle Tier (SOA, Integration)
Common Database Repository

11. Benefits
 Provides complete picture of where we have been, where we are
and where we are going
 Goal alignment
 Business agility via improved decision making
 By providing decision makers immediate access to mission-critical
information
 Highlighting anomalies and providing audit trails
 Improved information consolidation process
 By accessing and combining all corporate operational and financial
data across multiple business units and applications
 Collaborative Management
 By synchronizing the communication of goals, strategies and metrics
across broad geographic areas

12. Dashboard Demo

13. SIS Implementation Strategy
Phase 1:
Development of IT Identify Business Identify IT Vision
Vision Strategy and Mission
(2 weeks)
Phase 2: Analyze the GAP
•Business Process
Understand the Identify the Core Organization
•IT Applications
Current Business Business Process Structure
•Technical Architecture
(4 weeks)
Phase 3:
Strategic Information Application Technical IT Organization
System Planning Architecture Architecture
(3 Weeks)
Phase 4: Develop
Final Report recommendation Present Final
and Action Plan Report
(2 weeks)