Which direction is shared services heading? This session explores the top nine key issues unravelled through in-depth interviews with 20 of the world’s leading companies in the finance shared services and outsourcing space from ACCA’s recently launched report Finance Transformation: expert insights on shared services and outsourcing.

2. Hello.
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3. 9 insights on
shared services and
outsourcing.
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4. An honest conversation.
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5. 1. There is no turning back
from shared services and
outsourcing.
“It is an idea whose time has
come”
Peter Moller, Partner, Deloitte
Consulting
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6. “Shared services and outsourcing
is supporting a wide range of
business objectives from the quick
wins to the game changers”
Claudio Altini, Director,
Sourcing Advisory, KPMG
2. Different approaches to
finance transformation are
evident.
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7. 3. Transformation ambition and
sourcing strategy are linked.
“We see an entirely new hybrid
organisation emerging with
innovation and end to end
integration”
Austen McDonach, F&A Leader,
Europe, IBM Global Process
Services
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8. “Going in clients think they are
saving cost but losing control. They
get the cost advantage, but then
start to realise that quality is rising”
Chris Stancombe, Global Head
of Finance and Accounting
Outsourcing, CapGemini
4. Cost remains the starting
point.
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9. 5. Leaders differentiate
between provider capability.
“The main reason we selected our
provider was the flexibility and
ability to create business solutions
to suit our organisation”
Joanna Reynolds, Global
Shared Service Lead, Marsh and
Mclennan
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10. “The hardest part is the change
management. People don‟t know
what they don‟t know. And its
never easy to take people on this
journey”
Graham Russell, Director of
BPO, WPP Group
6. Transformation success
rests on change management.
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11. 7. Retained function is critical,
but it has been missed.
“Its difficult to conceive you can get
a F&A operation to the right level of
efficiency and effectiveness
without consideration for the
retained function”
Anoop Sagoo, Senior
Executive, BPO, Accenture
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12. “For Pearson, „cultural fit‟ and
„tough love‟ were buying values in
our partner selection”
John Ashworth, Head of
Finance Transformation,
Pearson
8. Buyer – provider
relationships are misaligned.
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13. 9. Service and service delivery.
“Green SLA‟s across the board do
not necessarily mean you are a
happy customer”
Pascal Henssen, Senior VP and
CEO Europe, Genpact
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14. Quick recap!
1. There is no turning back from SSO
2. Different approaches to transformation
3. Transformation ambition drives sourcing strategy
4. Cost remains the starting point.
5. Leaders see differences in providers
6. Transformation success rests on change management
7. Retained function is critical…but its missed
8. Buyer – provider relationships misaligned
9. Service and service delivery
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15. To read the full report and to see
more insights on ACCA‟s finance
transformation programme:
www.accaglobal.com/transformation.
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16. CONTACT
Jamie Lyon
Jamie.lyon@accaglobal.com
020 7059 5513
www.accaglobal.com
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17. The global body for professional accountants