
Organization / Workplace
Opera SolutionsLocation
Gautam Budh Nagar, Uttar Pradesh IndiaOccupation
IT Manager at Opera SolutionsIndustry
Technology / Software / Internet
About
ITIL certified and customer-focused professional with over 14 years of cross-cultural experience in ServiceDesk, IT Infrastructure and IT related Projects Management with a proven record of success leading all phases of diverse technology projects across the US, UK, Paris & India Expertise in managing ITIL ServiceDesk, Infrastructure Support, L3 & L4 Wintel Technical Support, Financial CAPX & OPAX, Vendor, Resource and Team Management. Experience in managing full IT projects lifecycle from requirements gathering to final implementation, Team handling, Incident Management and participating in yearly planning.