Glen Giancola has over 15 years of experience in technical and business process analysis with a demonstrated ability to successfully multitask and collaborate in fast-paced environments. He possesses exceptional analytical skills and experience leading complex projects involving multiple technologies and team members. Giancola has provided remote systems support for mission-critical medical imaging systems and excels in client communication, problem solving, and building strong professional relationships.

1. Glen Giancola Cliffside Park, «Address» 07010 T 551.486.9756 ggitcola@outlook.com
SUMMARY
Technical and Business Process Analyst with strong organizational skills and an ability to successfully
multitask in a fast-paced environment with competing priorities. Leader and motivator in getting
colleaguesto collaboratetoward team goalswho takes ownershipofproject outcomes.Possessexceptional
analytical skills and the ability to systematically solve complex problems involving multiple technologies,
resources and team members. Lead role in supporting large, complex software packages; including design
configurations, identifying defects and workarounds, and troubleshooting integration issues with multiple
vendors. Consistently build strong rapport with clients and colleagues. Communication skills are tactful
and adaptive.
BUSINESS EXPERIENCE
McKessonCardiology RSA. Dec 2014-Present
Remote System Administrator
 Lead role managing troubleshooting issues in production RIS and PACS systems, utilizing the following
technologies: Proprietary McKesson software, Local & Wide Area Networks, Windows Servers and
workstations, Enterprise-class hardware & storage systems, and Microsoft databases.
 Consistently delivers results in a fast-paced and highly collaborative team based work environment.
 Ability to interact proficiently with many different audiences (Information Technology Managers, Clinical
Radiology and Cardiology Team Leaders, PACS and CPACS Administrators, Hospital Administrators)
 Proven track record of providing exceptional remote systems support and maintenance for mission-critical
Radiology and Cardiology Imaging and Workflow Systems that are deployed at customer facilities around
the world.
 Resolve customer requests surpassing expectations by effectively structuring team efforts.
 Commitment to the highest in-depth product knowledge of all software applications and hardware
environment design and structure.
Microtask Consulting Inc. Jun 2014-Oct 2014
Technical Client Services
Microtask Consulting, Inc. is a full service information-technology consulting firm that specializes in providing
comprehensive business solutions to small & mid-size businesses in the NY metro area. Since 1987 offering
software engineers on site to customize and configure financial management systems.
 Support services team leader – responsible for software and hardware installations from sales to post-
implementation.
 Oversaw implementations – coordinated and scheduled all work and progress, updating clients at all levels
of their organization.
 Monitored IT Security Services and developed a business needs assessment for clients.
 Expertly trained large groups on all aspects of business system software and processes.
EZNERD, Stateline NV Jan 2012-May 2014
Technical Sales Support
A web services company specializing in Citrix Support and Application virtualization. This company is a leader
in cloud technologies through application virtualization design and support.

2. Glen Giancola Cliffside Park, «Address» 07010 T 551.486.9756 ggitcola@outlook.com
 Managed the support call queue. Supervised, prioritized and transferred support calls and communicated
issues to the Systems Consultants.
 Worked with the initial response team for all day to day technical issues from Enterprise clients.
 Worked jointly with customer facing teams to clarify requirements bridging the gap between programmers
and business executives.
 Organized and conducted web demonstrations as a pre-sales initiative to various clientele.
The Young School, NJ Jan 2009-Dec 2011
Computer Teacher
Private Christian school, with approximately 150 students. It is the school's purpose to design programs that
best suit the child rather than the child fitting the program.
 Managed and supervised all IT services for 2 buildings. Worked with management, staff and other teachers
on school requirements and security policies.
 Designed curriculum for the IT department, developed lesson plans and adapted them to the needs of each
student and class.
 Created an effective learning environment through functional displays, and activity learning centers.
 Modeled nondiscriminatory practices in all activities.
 Oversaw staff development programs and curriculum development meetings.
Advanced Data Systems Corporation, Paramus, NJ Feb 2004-Nov 2008
Software Trainer
ADSC is a solid, independent U.S.-based company with U.S.-based Implementation, Training and Support and
with new accounts and Client Liaison teams who do not leave the clients alone! Its Client Liaisons maintain
regular, ongoing, proactive, one-on-one contact with every client to help ensure the highest standards of client
satisfaction.
 Provided business process training in ways easily understood to different audiences and personalities.
 Experienced in needs assessment while being a good listener and adapting my delivery to achieve optimal
learning.
 Worked closely with programming teams, bridging the gap between what is possible and what makes
financial sense while always understanding the clients’ business needs and requirements.
 Provided training on various computer software applications to hospitals on Practice Management and
EMR solutions utilizing both classroom and one-on-one training methods.
 Responsible for overseeing monthly client training classes.
 Provided outstanding assistance in troubleshooting end-user software problems through effective
collaboration strategies.
 Optimized software efficiency and consulted with clients on different ways to approach business needs.
EDUCATION
Rutgers - New Brunswick, NJ Bachelor of Arts in Economics 2002
Anthem Institute – Web Development and Business Programming - Graduated with honors 2002