Vaibhav Sawant is seeking a position that utilizes his skills in project management, people management, and problem solving. He has over 6 years of experience in information technology roles, most recently as the Site In Charge at Wipro Infotech where he managed a team of 20 and was responsible for the IT infrastructure of 30 bank branches. Prior to that he held positions as Team Lead and Desktop Support Engineer at Standard Chartered Bank, leading various projects and providing technical support. He aims to continuously improve his abilities and facilitate teams through strong communication and leadership.

1. VAIBHAV SAWANT.
Objective:
Self assessing and improving ability to identify and adopt good qualities.
Comprehensive problem solving capabilities, a good leader, hard worker and Team
facilitator
WORK EXPERIENCE:
• Wipro Infotech.
• Designation: Site In charge
• Project Location: Standard Chartered Bank
• Period: Sep 2015 to Jan 2017.
Job Summary:
• Insightful knowledge in Project Management, People Management, well conversant with network
fundamentals and abilityto handle medium and big LAN sites.
• An effective communicator with strong team management,analytical and problem solving skills.
• Enterprising leader with skills in mentoring and motivating individuals towards maximizing productivity
as well as in forming cohesive team environments
• Proven skills in managing teams to work in sync with the corporate set parameters & motivating them in
achieving business and individual goals.
• A thorough professional with a proactive attitude, energetic, self motivated, capable of thinking &
generating new design solutions & ideas.
• Successfully rolled out 200 iPhone 6 to very senior users in West Region (Including CEO & COO)
• Successfully refreshed 315 Machines in DCR projectwithin one month along with eightengineers.
• Played active role in completing North-South projectand migrated 2000 plus users successfully
Job Roles & Responsibilities:
• Reporting to Program lead (WIPRO InfoTech) & SDM (SCB) and leading a team of 20.
• Responsible for managing ITinfrastructure for entire West Region encompassing 30 Branches.
• Accountable for BAU operations of Western Region ofthe TMFL (4000 plus users).
• Managing the region in the area of system support, data centre operations, networking and project
managementfor IT related infrastructure.
• Ensure that all service level agreements (SLA’s) with clients are met.
• Responsible for IncidentManagement,resource planning,qualityand training.
• Weekly review meeting with the Team.
• Taking care of leave and attendance issues of the reporting staffs
• Ensuring regular data backup and restoration activities.
• Responsible for daily call managementthrough service desk tool and coordinating with CSD.
• Review performance ofthe team at every week end.

2. • Proactively monitor the incidentand change process and raise alerts when needed.
• Change control: Ensure a proper change control is maintained and followed.
• Efficient planning of spares for the process so as to meets the business requirement with proper
DR/BCP plan
• Ensuring all IT infrastructures is as per group policies to avoid any auditissues.
• Handle crisis effectively and ensure quick and promptaction is taken in all aspects.
• Providing support to all the MANCOM & VIP staff of the Bank.
• BCP site management
• WIPRO INFOTECH
• Designation: Team Lead
• Project Location: Standard Chartered Bank, Mumbai
• Period: Jul 2013 to Sep 2015
PROJECT:
• Symantec NetBackup Desktop and Laptop Option.
• Installation of DLO application for more than 2500 users
• Coordinating with different teams to complete tasks
• Managed 10 resources: Training, Motivating, Monitoring
• Maintaining Status reports on a regular basis
• iPhone Allotment
• Allotting iPhone to High profile users
• Configuring corporate Mail on iPhone / iPad
• Coordinating with iPhone vendors for new purchase and repairing purpose
• iPhone Asset Management
• User Movement:
• Managed 20 resources to complete the Project
• Movement of 1000+ users from one branch to new branch.
• Moving Hardware including Server, User Desktop / Laptop
• Maintaining User movement activity log
• Installing, Configuring Hardware at new Location
• Provide Support to Users till Movement completion
• Coordinating with Stakeholders and Vendor for Hardware movement
• MDM
• Lead a team of 4 resources
• Installation and Configuration of MDM application for 800+ users
• Coordinating with Policy team to carry out secured user profile creation
• XP to Win7
• Migrating OS from XP to Win7 for 2000+ users spread over various locations

3. • Deployed Softwares on User System with the help of SCCM tool
• Coordinating with Application Testing team to ensure proper installation of
necessary Softwares on User System
• Managing resources in Day and Night shifts providing them On-call assistance
• Scheduling daily calls with Technical team to overcome Challenges during
migration
Job Summary:
• Responsible for assuring users are provided efficient and timely first and second level
support
• Staff scheduling and shift roaster preparation to ensure Help Desk coverage during normal
business hours and on-call support as required
• Preparing Problem Management database for common and uncommon issues and follows
up with assigned personnel to ensure timely resolution of problems
• Providing site specific training to new joiners.
• Providing support to 32 branches through VNC or arranging engineer if unable to resolve
issue remotely.
• Conducting sessions with user regarding IT awareness and IT induction (User Training)
• Meeting with Senior Managers, Stakeholders, Project teams and Internal team to review
status and resolve problems
• Representing the Projects at Senior level in meetings with Clients
• Providing direction, guidance, and oversight to Team members
• Supervising the work of IT consultants, Junior staff and Interns.
• Delivering New changes and Service improvements
• Involved in the Technical direction and procurement of new systems.
• Keeping accurate records of all time spent and actions taken on a project.
• Maintain the security of the project data.
• SPOC to manage 3rd party vendor in a project
• WIPRO INFOTECH through Embee Software
• Designation: L1 Desktop Support Engineer
• Project Location: Standard Chartered Bank, Mumbai
• Period: Feb 2011 to Jul 2013
Job Summary:
• Updating and closing calls using remedy tool (Call logging application for incidents).
• Providing support to all users on desktop, laptop, printer, fax, scanning and e-mail issues.
• Communicate to clients the status of their request.
• Set up new PCs, new PDAs (Blackberry, iPhone, IPad), troubleshoot workstations and
user issues, make sure that all services are operational and error free.
• Doing initial diagnose for hardware related issues and escalating important issues to
company or third party vendors.

4. EDUCATIONAL QUALIFICATIONS:
Degree Year of Passing Institute
Bachelors of Commerce 2010
University of Mumbai
HSC 2007 Maharashtra Board
SSC 2005 Maharashtra Board
IT SKILLS:
COURSE INSTITUTION YEAR OF COMPLETION
Hardware and Networking Jetking 2011
PERSONAL PROFILE:
Name: Vaibhav Vijay Sawant
Date of Birth: 28th-Oct-1989
Hobbies: Travelling, Playing cricket.
Address: 2/4, Mahesh Niwas Chawl, Shiv- Shakti colocny,
laxman Nagar,Malad(East)
Mumbai – 400 097
Languages known: English, Hindi & Marathi.
Gender: Male
Nationality: Indian
Mobile: 9773648477
Passport No: L4783567
Passport date Issue: 3rd October 2013
Passport date Expiry: 2nd October 2023
Email: Sawant.vaibhav1989@gmail.com
DECLARATION:
I declare that the information provided above is true to the best of my knowledge and
belief.
DATE:
PLACE: Mumbai (Vaibhav Sawant)