1. SNEHA PATEL
esneha0409@gmail.com
847.846.1214
IT Leader with expertise in strategy, architecture, delivery and operations of vertical
solutions with an emphasis on integrated applications and outstanding end user
experiences.
 Passion-driven executive with a proven ability to gain cooperation and build consensus
among diverse groups. Skilled at presenting highly technical information to all levels of an
organization
 Results-oriented individual with strong problem solving, consensus building, negotiating and
influencing skills
 Seasoned in working closely with key business process owners in translating company and
department objectives into project roadmaps that are executed to ensure excellent
customer satisfaction and experience
 Effective in managing teams including high growth and lean environments
 Over 15 years’ experience in long term care and home health services; 5 years’ experience
in IT consulting and 5 years of experience in managing large development teams offshore
 Extensive experience in managing large IT projects using ITIL and PMI implementation
methodologies
 Proven track record in project, vendor and budget management by monitoring and affecting
project/resource costs to positively control the bottom line
 Successfully selected, integrated and implemented a "best of breed" suite of software which
consists of software applications designed specifically for long term healthcare organizations
 Strong mentor of staff with an open door policy for staff, resulting in loyal, motivated
employees and very low turnover
WORK EXPERIENCE
Chief Information Officer (CIO)
Covenant Retirement Communities 8/1999 – 7/2016
The fifth largest not-for-profit retirement communities with 12 campuses, and 3 home health agencies
across America.
 Developed and managed the strategic direction and planning road map of information
technology -8MM in operating budget; 4MM million in capital projects
 Responsible for all technology (for both the business and amenity/services that was
provided to all the campuses as well as hiring the technical staff at each of the campuses
 Provided day-to-day leadership and direction in all aspects of technology infrastructure,
99% virtualized network, application packaging and delivery, security, hardware lifecycle
management, VoIP (Shoretel) and help desk support from the centralized IT department.
The technology department supports more than 2500 users and 15 remote sites and
includes project management, IT security, consulting, infrastructure (LAN / servers /
telecommunications) and desktop and help desk support
 Managed 8 direct reports and 12 indirect (onsite/remote) staff
 Led negotiating contracts across all areas: telecommunications, software, hardware, and
consulting, by leveraging the company’s purchasing power
 Presented financial forecast and status on IT projects and initiatives in monthly business
reviews to senior leadership team

2. SNEHA PATEL
Hoffman Estates, IL 60192
esneha@gmail.com
847.846.1214
 Partner with consultants to plan and implement a voice strategy that moved variable costs to
fixed, created virtual call center capabilities that improved resource efficiencies, and lowered
the cost of telecommunications infrastructure support and maintenance
 Directed IT Governance initiatives that include IT security, Change Management and
software licensing
 As a Chief Security Officer, was responsible for the development and implementing HIPAA
employee training to raise awareness of security risks and threats; ensure compliance with
security practices in collaboration with Human Resources and Legal counsel
 Led a dedicated team to design, build efficient data warehouses and implement BI reporting
solutions to enable campuses (business units) to gain better visibility into their key operating
metrics. The team created custom reporting solutions of snowflake schemas/multi-
dimensional cube models on the corporate dashboard
 Early implementation of Electronic Medical Record (EMR) across all business lines ( IL, AL,
and Skilled)
 Successfully implemented "best of breed" software solution which consists of a suite of
integrated software applications designed specifically for long term healthcare organizations
including HRIS, Financial, Timekeeping, POS and Scheduling software
 Implemented many projects but to list a few –
 Router/Switch migration from HP to Juniper
 Implemented 100% WIFI across the entire campus and provided ISP services to residents
 Implemented Virtual Desktop Infrastructure and saved the organization hardware refresh cost
by extend the life of older hardware and implemented a thin desktop solution that cut the cost
of a desktop by 40%
 Implemented Single Sign-on solution that reduced login time into applications (20) for our
clinicians/nurses giving them 45 minutes per shift back to spend more time taking care of our
residents
 Instead of hiring a security officer, partnered with a Virtual CISO position that continued to
implement the security strategy at a lower cost
 Expanded from single computer room to 2 data centers (private cloud). Also, started a
migration strategy to the public cloud
 Planned, developed and implemented a 24/7 help desk outsourcing solution, saving the
company about $300,000 a year
 Participated in a variety of software advisory boards and active in national and state
associations that promote the use of technology
 Effective organizational, planning and project management skills
 Ensured regular mentoring of a highly motivated customer focused, service oriented and
loyal team with less than 1% department turnover
EDUCATION
Lean Six Sigma Yellow Belt
UNIVERSITY OF ILLINOIS AT CHICAGO – Bachelor of Science
Major: Statistics and Operations Research
Minor: Mathematics and Computer Programming
ADVISORY BOARDS
Served on the Product Advisory Board for Healthmedx (EMR Vendor)Served as a
Commissioner of Center of Aging Technologies (CAST)