1. MAnishKumar
Contact No: +65-96624506
Email: mkumar5@its.jnj.com
Snapshot
I am Manish Kumar working as a IT Lead in IT shared operations Johnson & Johnson with more than 14 years of
rich cross functional experience in IT infrastructure & IT application services, Database Management, quality &
Compliance,Change management , Quality Management system (QMS), lean & six‐sigma process improvement
and predictive statistical analytics.
An IT Professional with extensive IT experience and credentials to plan, develop and manage large complex IT
systems and processes and execute enterprise IT implementationinitiatives, providingexpertiseandskills in large
scale IT applications& infrastructure setup, continual service improvement, develop & manage database & sap
center of excellence, process re‐engineering and managing a global IT organization with complete end to end
ownership with delivery responsibilities
 Proven track record of delivering effective IT strategy planning, Adept in budgeting and forecasting,
running global IT infrastructure operations, setting up/managing an IT center/shared services center,
leading new initiatives / IT consulting programs across the globe during the career span.
 14 Yearsof experience andtrackrecord of consistentachievementsinplanning,developing and delivering IT
applicationsand infrastructure platformsand optimizingIT infrastructure platform technology.
 6 Years of managerial experience managing database team onsite and offshore teams (India, USA, Belgium
and Brazil). 4 years of experience and track record in capacity primarily accountable for complete
Quality ManagementSystems(QMS) for GxP IT Applications and Infrastructure Systems.
 Expert Level knowledge & experience in developing and deploying a transformational IT infrastructure
program that will deliver the Datacenterand Servervirtualization(VMware & Hyper-V), migration to deliver
platform as service to business.
 Effective communi cator w i th e x c e l l e nt re l ationshi p b u i l d i n g & i n t e r p e r s o n a l s k i l l s .
Areas of Expertise includes:‐
 IT Strategy Planning
 Infrastructure cloud Management
 Database Managed service
 IT Audit / Compliance
 Staff Development & Motivation
 Application design and development
 Data CenterManagement
 Project/Program Management/SDLC
 Manage Enterprise IT Operations
 Continual Service Improvement
 Service &SLA Management
 Business Continuity & Disaster Recovery
 Quality ManagementSystems
 Multi-Vendor management
Skill Set
 Strategize, formulateandimplementEnterpriseGMP IT Policy of organization
 CertifiedDatabase ManagementProfessional
 CreatedandManaged Database Operations
 Technical architectanddevelopmentof ITapplications inphysical andvirtual environment(VMware &Hyper-
V)
 Six‐SigmaProcessExcellence
 Project/ProgramManagementwithinpresetbudgets,deliverables anddeadlines.
 Assessmentof securitystandards,management of licensingandinfrastructure/ software
standardization &harmonizationinitiatives
 Deploysbreadthanddepth of knowledge andexperience tofacilitate initiate andsustainbusiness
objectives

2. Scholastics
 AwardedEncore Award for various projects
 Six‐SigmaBlack BeltExamCleared, MSME 2014
 Six‐SigmaGreenBeltTrained,Microland India, 2007
 SQL-PassMember
 ITIL V3 FoundationCertified, 2011
 MicrosoftDatabase 2008 Certified(MCTS,MCITP)
 AWS –SolutionsArchitect (Trained)
 VM-Ware & Hyper-V (Trained)
 MicrosoftDynamicsGP Certified2014
 Trainedin FDA,CSV Validation
 TrainedinPMP
 Masterin ComputerScience
 BachelorinComputerApplications
Employment History
Johnson & Johnson, India
IT Lead – Q&C Shared Operations : Since August 2011
Accountabilities:
 Responsible forprovidingleadershipandoversightof Global infrastructurequalification compliance activities
and provide day to day guidance to I/T Q&C infrastructure qualification, operations and engineering teams
 Working as SME (Subject Matter Expert) for Database & Network team for IT quality and improved quality
standards. Taking care of day to day IT Q&C operation for Installation qualification and queue management.
 Workingas Q&C Change Manager forall infrastructure implementations andclosure forDatabase andNetwork
changes.
 Created IT Infrastructure Qualification requirements for transformational IT program that and delivering
the software‐defined data center (SDDC) to Johnson & Johnson. SDDC is an infrastructure service delivery
platform built to bring virtualization and automation to compute, networking, security and storage
 I worked on Standardization and Simplification of Enterprise Global Infrastructure processes (IQ/OQ) to
improve First Pass Approval (FPA) from 10% to 90% and reduce cost (opportunity cost saving $13 Million)
 I connected with all technology owners ( Servers ,Netwrok,Storage ,SAP,LMW, network ,Backup , Linux &
Unix and all Application Platform) stakeholders to simplify ,reduce and standardize GxP (CSV) ‐ IQ/OQ
templatesfor qualification process, which resulted in reduced templates from 800+ templates down to 100
templates, turnaround time improved from25 days to 5 days and objective evidence down from 4000 pages
to 10 pages, Leads faster turnaround time to business
Atlas Systems INC, India (Application Services) for Johnson & Johnson
Technical Manager – IT Infrastructure Services: Jan- 2008 - 2011
Accountabilities:
 Database Service Lead DBA held responsibility in transitioning Johnson and Johnson databasesfrom North
America to India & Brazil.
 Managed andmentored groupof highlyskilledGlobal IT Database ServicesDeliveryteamsfromall J&Jvendors
companies.
 I was accountable for transitioning up of the Database operations to India. I was responsible for global
Database project implementations and service delivery across J&J businesses & it’s subsidiaries globally.
 Extended end to end Database Management Services operations, delivered database Projects/Program
implementations anywhere in the group across the globe.

3.  Worked on L3 & L4 level tickets and performed various Root cause analysis for Sev1 and Problem tickets.
 Managed 24*7*365 Database support model in multi-vendor and region environment. Provided on-call
supportfor more than 1000+ instances.Collaborated with different technology like (OS, Storage, Network,
Backup)teams for smooth operation and delivery.
 I executed Complex Hardware Life Cycle program and Data Centre Consolidation program within allocated
budget, saved 1M from direct cost by creating re‐useable program and procedure to improve on yield
output from 60% to 90%
 Responsibilities including system planning and sizing, design, capacity planning, managing DBA and
transition activities, budgeting, coordinate the efforts with the data center for systems upgrade and
migration. Worked on complex and critical project. Worked as SPOC for database team for all the RFS and
service IT to IT requests. I was also responsible for meeting with cross functional meeting with BUIT and
other technology teams for various projects on virtual and physical environment.
 Workedon more than 500+ RFS Request.Publishedweeklydashboardfordatabase requestservicesinmulti-
vendor and resource environment.
Microload Ltd., Technical Specialist for (NetApp)2007
As a Sr. Data Architect /DBA held responsibility in plan and build call center management, data rating
and billing, data products, self‐service (web and mobile) applications, device management, content
management, B2B commerce / self‐service, and business support systems
• Gather business requirement and create functional requirements
• Design and develop data structures for rating and billing solution
• Worked on Bangalore Data Center formalization and DR Plan
• Support development and testing and business on testing procedures
Previous Assignments
• Snap On BusinessSolutions‐ As Sr. DBA‐ Noida India. 2006
• AmadeusIndia‐ As Sr. DBA Delhi India. 2005
• CMS Computers Ltd.‐ Sr. Consultant Delhi, India. 2005
• Tauras Exports India. Consultant Gurgaon. 2003