1. Resume
ANIL KUMAR. R
Contact: +917760317317 ~ E-Mail: akumar17r@gmail.com
CAREER OBJECTIVE
To be a part of HighlyReputed,GrowthOrientedandProgressiveOrganizationwhere myExperience and
Efficiencywill be valuable accomplishingthe goalssetby the Organization.
Career Summary
 Experience in IT Operations, Project Handling, Business Migration Management, Asset Management, Vendor
Management, License Management, Tool Management, Global Audit Management, Security Team, Server and
Network Management, Resource Management, Compliance Management, Implementation and Change
Management and Problem Management
 Experience in handling the Projects of new Business migration to GE.
 Expertise is planning and controlling Operation Management, Problem Management, and Asset Management.
 Managing and controlling different IT operations teamacross India, like onsite team and remote helpdesk team.
 Managing and controlling resources deployed in the EUS Projects.
 Experience in managing IT operations of multiple businesses of GE across India. (Healthcare, Research Centre-
JFWTC, Corporate, Energy, Aviation, Transportation and Water, converteam, lineage)
 Efficient in handling of operational situation in line with existing business trends and also making appropriate
decision in the larger interest of the organization.
 Managing a team of around 120+ resources for operations and project.
 Handling setup of more than 10000 assets,6000 users 200 servers and about1000 devices.
 Managing Infrastructure roll out projects and otherStandardization projects.
 Leading and Managing Technical Towers, Projects and Operations.
 Supporting Executive Band users (President, MD, CEO) for their technical issue and ensuring prompt service
and high level of support satisfaction.
 Key owner for testing and sharing the complete technical analysis for new devices and technologies for business.
 Promoter of latest and changing technologies in IT infrastructure.
 Extending high-end technical support and ensuring high customer satisfaction levels through prompt redressal of
their problems.
 Managing and developing onsite technical and soft-skills.
 Excellent communication and interpersonal skills with proven abilities in resolving complex IT related issues
and basic networking, and software related issues.
Key Responsibilities
 Empathising Multi level IT Business Requirements as per the master Service agreement between Dell and GE.
 Responsible for Recruiting IT Engineers, Helpdesk Coordinators, Store Associates & Asset Management
Associates as per the Business Requirement.
 Responsible for Coaching, Developing & Deputing Different Teams as per the Business Guidelines.
 Providing the Vision to the Team Members to meet their roles and responsibilities.
 Monitoring the Productivity and the Performances of the team members.
 Understanding Business level IT Requirements as per the Master Services Agreement.
 Monitoring & Analyzing the Ticketing Tool and service requisitions as per the request flow.
 Responsible for balancing the request issues as per day to day activities.

2.  Responsible for co-ordination of tickets assigned to Resolution Teams; ensuring that all cases are closed within
SLA
 Responsible for balancing the request issues as per day to day activities.
 Responsible for Leading Courageously to take a necessary approval to resolve the important issues.
 Responsible for allotting the Concerns issues to the Respective teammembers as per the Business Requisitions.
 Responsible in adopting the issues till the closure and updating the same to the Business.
 Responsible in Managing the Business constantly in improving the Service level.
 Responsible for the continued improvement in technical team, troubleshooting, process and customer handling
skills.
 Acts as a point of contact for both technical and non-technical customer escalations.
 Assists Global Counter Part, Functional management by providing the required information.
 Acting and providing the supports via mails and other business tools.
 Conducting regular meetings with the customer and stake holders in understanding their operational gaps
and to resolve the issue at first instance.
 Creating the Plan of Action for Project Rollout Which includes Roll Back plan.
 Responsible for downloading the Metrics data from the Global Portal and analysing and sharing the Reports
 With the Customers.
 Conducting the Weekly Review with the Customer for the closing requisitions.
 Reviewing with the team members as per the request raise by the concerns and guiding the team for the
improvement of closures.
 Taking the Action as per the weekly Discussion item and closing the request as per the deadlines as agreed.
 Responsible in monitoring the ITAM DB and maintain the status accurately.
 Responsible in maintain the stock report as per physical systems with ITAM DB.
 Responsible for conducting weekly Meeting with onsite team to understand the issues and challenges facing and
to provide the solution as required.
 Guiding and supporting onsite teamon the Technical issues.
 Talking to the Vendors in case onsite teamseeks for the support and follow up till the closure.
 Involved in IT Infrastructure Development and Resource Management like - managing leave, shifts.
 Interacting with the Global team and L3 team for getting the required technical solution to the onsite team.
 Responsible in organizing the team to complete the Projects as of when required.
 Responsible in Providing the Support to the Customer outside the Campus.
 Doing the Root cause Analysis for repeated issues.
 Addressing the queries regarding the information system/software & Extending onsite support including
maintenance of hardware / Software.
 Responsible for effecting improvements and maintaining team quality metrics at the required level.
 Uses analytical skills to monitor trends and report on teamquality metrics
 Testing and implementing new device (PC / Mobile), software and image’s with interaction from global teams
for identifying and resolving problems around them.
 Lead the creation of the asset management process
 Compare warranties, maintenance agreements and vendorcontracts to assist with asset upkeep upgrades repair
replacement
 Investigate equipment or software under consideration to define total cost of ownership throughout product
lifecycle
 Track and maintain copies of warranties, maintenance agreements and vendorcontracts in a central repository
 Ensure all IT equipment serial numbers or identification tags are maintained in a asset management systemtool
and ensure information is up-to-date accurate auditable
 Generate, distribute and review relevant management reports
 Investigate and resolve exceptions accuracy issues
 Perform periodic IT asset audits

3.  Contributing to the continuous process improvement in the contracting and IT asset management processes
including the adoption sharing of best practice techniques
 Ensuring service is provided at the highest quality and in accordance with the company contracting
procedures/processes businesscontrols while ensuring all decisions/commitments are recorded in an auditable
manner
 Leading the is contract renewal process ensuring that all contracts are properly aligned with the business
need/usage renewed on-time within budget
 Creating and publishing monthly scorecard metrics that contain performance risk related data points
 Communicating contracted rates and/orpricing and contractualterms conditions as needed to appropriate
audiences
 Creating various related ad-hoc / routine reports as required
 Monitoring performance of vendor’s by reviewing the SLA achievement fortnightly.
Work Experience
Dell India Pvt. Ltd., Bangalore
Since Feb 2013
Deputed at:
 GE IT Operations Leader (End User Services Operations & Infrastructure Projects)
Till Date
Adecco India Pvt. Ltd., Bangalore
May’12 to Jan’13
Deputed at:
Project Leader (End User Services Operations & Infrastructure Projects)
OSS Technologies, Bangalore
Sep’07 to Apr’12
Deputed at:
1. GE Healthcare, on behalf of Hewlett-Packard India as Site Leader, Team Leader and desktop Engineer
(End User Services & Operations)

4. Sep’07 to Apr’12
Wipro InfoTech, Bangalore
Engineer
Aug’05-Aug’06
Deputed at GE Global Research Center
Achievements
 Received Silver Award for excellent customer support and service in the project From Dell.
 Awarded as best Engineer in 3 quarters from Wipro InfoTech.
 Received multiple appreciations from GE Healthcare Leadership Team.
 Received Best Team leader award from HP
 Received Best Site leader award from HP
 Received best IMAC Leader award from HP
 Received Best Desktop Engineer
 Received Attitude, responsibility and commitment award from GE.
 Received Best Project leader from GE Convert team
 Received Best Project leader from GE Lineage
 Received Best Team Leader award from Adecco
Education Qualification
 Bachelor of Business Administration from Madras University in 2006 year.
Other Qualification
 Diploma in Audio Visual Technician from BEL, Bangalore.
 Microsoft Certified SystemEngineer course completed from IIHT, Bangalore in 2003.
Personal Details
 Date of Birth : 23rd November’1981.
 Address : No 20 BOWEE lane E streets Ashok Nagar
Bangalore – 560025.Languages