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Pedro Gonzaga (Pedro.Gonzaga@oecd.org)
Personalised Pricing in the
Digital Era
2
What is personalised pricing?
1 2 3 4 5 6 7 8 9 10
Monetary Units
Individuals / Groups of individuals
Willingness to Pay Marginal Cost Personalised Price
• Practice of price discriminating individual consumers (or small groups
of consumers) based on their personal characteristics and conduct.
Note: Prices are not necessarily equal to the willingness to pay!
What is NOT personalised pricing?
 A/B Testing
– Testing different price points
 Targeted advertising
– Tailoring personalised adverts to consumers
 Price steering
– Manipulating search results to display more expensive products
to consumers with higher willingness to pay
 Dynamic pricing
– Fast price adjustments over time to supply and demand
 Other pricing strategies
– E.g. Limited time deals, misleading claims that there are few
products available, etc.
3
Is there evidence of personalised pricing?
• Limited evidence:
– Some anecdotal cases
– A few empirical studies have
detected some prevalence of
personalised pricing in some
sectors (booking, e-commerce…)
• Conditions for personalised
pricing:
– Identification of consumer valuation
– No arbitrage
– Element of market power
4
Yes
20%
No
67%
Don't
know
13%
Consumers who had bad experiences related
to personalized pricing in the EU
Note: Among 9 798 respondents with some
understanding of personalised pricing
Source: European Commission (2018)
What are the economic effects of personalised
pricing?
 Static efficiency
– Potential to optimise output
 Distribution outcomes
– Ambiguous impact on consumer welfare
• Market expansion effect vs appropriation effect
 Dynamic efficiency
– Increase of incentives for innovation
– Risk of rent seeking in some industries
5
Effects may depend on
the market structure!
How is personalised pricing perceived by
consumers?
• Literature and surveys suggest that many
consumers have a negative attitude towards
personalised pricing and may perceive it as
unfair.
 Risk of trust in online markets
6
• However, personalised appears to be better accepted by consumers
when:
 It is implemented through personalised discounts
 It is combined with product versioning (2nd degree PD)
 Consumers participate in the price-formation process (online auctions)
8%
8%
91%
33%
1%
59%
Consumer response to personalised pricing
Positive response Negative response Neutral response
Turow et al (2005)
 EC (2018)
Fundamental rights
 Anti-discrimination rules
(gender, race, religion…)
7
What policy tools can address the risks of
personalised pricing?
Data protection
 Transparency obligations
 Consent requirements
Consumer protection
 Unfair trade practices
 Transparency obligations
Competition law
 Exploitative abuse
 Exclusionary abuse
What are the most adequate policy tools to deal with personalised pricing?
Do they overlap or can they complement each other?

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PERSONALISED PRICING – OECD – November 2018 OECD discussion

  • 2. 2 What is personalised pricing? 1 2 3 4 5 6 7 8 9 10 Monetary Units Individuals / Groups of individuals Willingness to Pay Marginal Cost Personalised Price • Practice of price discriminating individual consumers (or small groups of consumers) based on their personal characteristics and conduct. Note: Prices are not necessarily equal to the willingness to pay!
  • 3. What is NOT personalised pricing?  A/B Testing – Testing different price points  Targeted advertising – Tailoring personalised adverts to consumers  Price steering – Manipulating search results to display more expensive products to consumers with higher willingness to pay  Dynamic pricing – Fast price adjustments over time to supply and demand  Other pricing strategies – E.g. Limited time deals, misleading claims that there are few products available, etc. 3
  • 4. Is there evidence of personalised pricing? • Limited evidence: – Some anecdotal cases – A few empirical studies have detected some prevalence of personalised pricing in some sectors (booking, e-commerce…) • Conditions for personalised pricing: – Identification of consumer valuation – No arbitrage – Element of market power 4 Yes 20% No 67% Don't know 13% Consumers who had bad experiences related to personalized pricing in the EU Note: Among 9 798 respondents with some understanding of personalised pricing Source: European Commission (2018)
  • 5. What are the economic effects of personalised pricing?  Static efficiency – Potential to optimise output  Distribution outcomes – Ambiguous impact on consumer welfare • Market expansion effect vs appropriation effect  Dynamic efficiency – Increase of incentives for innovation – Risk of rent seeking in some industries 5 Effects may depend on the market structure!
  • 6. How is personalised pricing perceived by consumers? • Literature and surveys suggest that many consumers have a negative attitude towards personalised pricing and may perceive it as unfair.  Risk of trust in online markets 6 • However, personalised appears to be better accepted by consumers when:  It is implemented through personalised discounts  It is combined with product versioning (2nd degree PD)  Consumers participate in the price-formation process (online auctions) 8% 8% 91% 33% 1% 59% Consumer response to personalised pricing Positive response Negative response Neutral response Turow et al (2005)  EC (2018)
  • 7. Fundamental rights  Anti-discrimination rules (gender, race, religion…) 7 What policy tools can address the risks of personalised pricing? Data protection  Transparency obligations  Consent requirements Consumer protection  Unfair trade practices  Transparency obligations Competition law  Exploitative abuse  Exclusionary abuse What are the most adequate policy tools to deal with personalised pricing? Do they overlap or can they complement each other?