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Retail: Theory and Practice Retail pricing policies and practice
Learning outcomes At the end of this session students should be able to: Describe the various methods of determining retail pricing Understand the theories and concepts relating to retail pricing Discuss the relationships between pricing policies, positioning and customer demand Apply pricing strategies and tactics 2
Some influences on retail pricing decisions Environment influences Political forces Economic forces Competitive forces Supplier power Cultural forces Legal forces  Technological forces 3
Some influences on retail pricing decisionsOrganisational influences Target market selection – (strategy) Brand proposition Differential advantage Competitive edge Retail (selling) costs Merchandise costs 4
Possible pricing objectives (not mutually exclusive!) Long term profit maximisation Short term profit maximisation Market penetration Market defence Market stabilisation/disruption Market image (Quality/value/societal?) Pricing integrity Clearance pricing (adapted from McGoldrick, 2002, p370) 5
Retail pricing policies Three main categories: Demand oriented pricing - price determined by what the customer will pay.  Cost oriented pricing - identify the cost of the product and add a mark-up to cover selling costs Competitive pricing (but who are the competition –supermarkets for electronics? E-retailers?) 6
Pricing strategies and tactics  Strategic Pricing above competitors EDLP-eg Comet, ASDA, Primark High-low (Hi-Lo) pricing One-price policy  Variable pricing  Own brand pricing Price lining  Odd pricing  7
Pricing strategies and tactics Tactical Loyalty points/bonuses (&/or strategic?) Loss leader pricing (and strategic?) Multibuy and linked purchases (and strategic?) Seasonal sales (tactical &/or strategic?) Note: these strategies and tactics must be consistent with other elements of the marketing mix 8
Pricing strategies in food retailing ASDA: different approach from category to category with longer-term promotional prices (relying on supplier relationships). Promotes EDLP (McGoldrick argues that supermarket retailers really don’t do EDLP!) Tesco: takes the high ground on  price cuts, uses a mix of short term price promotions and flashes competitive pricing stance on shelf. For example- offers extra loyalty points as promotion Sainsbury: focuses on quality, uses multibuy promotions (but note success of “bundling” at M and S now copied by Tesco, Waitrose) (from The Grocer, 2000, Kent and Omar P357) 9
Are shoppers insensitive to pricing changes? They can be desensitised Product differentiation Multiple dimensions of quality, preferences Loyalty to products, brands, stores Local competitive situation and actions Reduced levels of price awareness But problems of measuring customer sensitivity! 10
Dimensions of retail pricing McGoldrick’s multi-dimensional framework  The comparative dimension of retail pricing represents the many  differences in price between those of the retailer and those of direct and indirect, local and national competitors using price, cost and mark-up 11
Dimensions of retail pricing The retail price affects: Sales (short term) Price image development (long term) Positioning (long term) 12
Dimensions of retail pricing Comparative dimensions - price audits, subjective comparisons, multi-segment pricing Geographic dimensions - differences between stores in same chain, local differences Assortment dimensions - leader lines, key value items Time dimensions - adjustments over time (eg EDLP v Hi-Low, Seasonal sales, mega days, temporary offers   13
Retail Positioning COMPARATIVE DIMENSION Comparisons with rival companies Price auditing Subjective comparisons Multi-segment pricing GEOGRAPHICAL DIMENSIONS Differences between stores in same chain Area price differences Local pricing PRICE COST MARK-UP ASSORTMENT DIMENSION Mark-up differences within the range Leader line and KVI’s Price awareness Unit pricing Price endings Price lining TIME DIMENSION Price adjustments over time Price images Hi-Los vs EDLP Temporary offers Seasonal sales Price Image Development 14
Consider the difficulties Comparative  dimension Information may be difficult to obtain Price audits – (e.g. Which?, trade audits (AC Nielsen), retailers own comparison audits) But which goods? Which stores? Which regions? When monitored? Effect of own brand? Weightings? Objective or subjective? Geographical  Assortment  Time  15
Sales/clearance Needed because of: Fashion cycles Seasonal changes Competitor actions Changing consumer confidence Need for clearance of excess stock BUT –have become a strategy for some retailers 16
Sales/clearance Should sale be: Seasonal clearance? Long/short duration? Eg 24 hour, 3 day spectacular? Perpetual? Limited to specific items/departments? Limited in depth (fashion norm in Europe is 30-40% impact on margin but Zara 15-20%) 17
Are shoppers insensitive to pricing changes? They can be desensitised Product differentiation Multiple dimensions of quality, preferences Loyalty to products, brands, stores Local competitive situation and actions Reduced levels of price awareness But problems of measuring customer sensitivity! 18
Price audits-eg Which?, trade audits (AC Nielsen), retailers own comparison audits But which goods? Which stores? Which regions? When monitored? Effect of own brand? Weightings? Objective or subjective? 19
Seminar 1 Read the article ‘Is the price right’ Retail Week (03.12.10) and add your views to the comments in the discussion forum.	http://www.lexisnexis.com:80/uk/nexis/search/homesubmitForm.do 2.	 Search retail texts for information about ‘seasonal sales’ in readiness for next week. 20
Seminar 2 – not for 2011 Case study: ‘Supermarkets put 160% premiums on ‘green’ groceries’ Express your opinion on whether or not a premium price on organic food is justified Suggest ways of applying the multidimensional  framework of retail pricing to supermarket organic foods at a supermarket of your choice 21

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Week 18 retail pricing policies and practice

  • 1. Retail: Theory and Practice Retail pricing policies and practice
  • 2. Learning outcomes At the end of this session students should be able to: Describe the various methods of determining retail pricing Understand the theories and concepts relating to retail pricing Discuss the relationships between pricing policies, positioning and customer demand Apply pricing strategies and tactics 2
  • 3. Some influences on retail pricing decisions Environment influences Political forces Economic forces Competitive forces Supplier power Cultural forces Legal forces Technological forces 3
  • 4. Some influences on retail pricing decisionsOrganisational influences Target market selection – (strategy) Brand proposition Differential advantage Competitive edge Retail (selling) costs Merchandise costs 4
  • 5. Possible pricing objectives (not mutually exclusive!) Long term profit maximisation Short term profit maximisation Market penetration Market defence Market stabilisation/disruption Market image (Quality/value/societal?) Pricing integrity Clearance pricing (adapted from McGoldrick, 2002, p370) 5
  • 6. Retail pricing policies Three main categories: Demand oriented pricing - price determined by what the customer will pay. Cost oriented pricing - identify the cost of the product and add a mark-up to cover selling costs Competitive pricing (but who are the competition –supermarkets for electronics? E-retailers?) 6
  • 7. Pricing strategies and tactics Strategic Pricing above competitors EDLP-eg Comet, ASDA, Primark High-low (Hi-Lo) pricing One-price policy Variable pricing Own brand pricing Price lining Odd pricing 7
  • 8. Pricing strategies and tactics Tactical Loyalty points/bonuses (&/or strategic?) Loss leader pricing (and strategic?) Multibuy and linked purchases (and strategic?) Seasonal sales (tactical &/or strategic?) Note: these strategies and tactics must be consistent with other elements of the marketing mix 8
  • 9. Pricing strategies in food retailing ASDA: different approach from category to category with longer-term promotional prices (relying on supplier relationships). Promotes EDLP (McGoldrick argues that supermarket retailers really don’t do EDLP!) Tesco: takes the high ground on price cuts, uses a mix of short term price promotions and flashes competitive pricing stance on shelf. For example- offers extra loyalty points as promotion Sainsbury: focuses on quality, uses multibuy promotions (but note success of “bundling” at M and S now copied by Tesco, Waitrose) (from The Grocer, 2000, Kent and Omar P357) 9
  • 10. Are shoppers insensitive to pricing changes? They can be desensitised Product differentiation Multiple dimensions of quality, preferences Loyalty to products, brands, stores Local competitive situation and actions Reduced levels of price awareness But problems of measuring customer sensitivity! 10
  • 11. Dimensions of retail pricing McGoldrick’s multi-dimensional framework The comparative dimension of retail pricing represents the many differences in price between those of the retailer and those of direct and indirect, local and national competitors using price, cost and mark-up 11
  • 12. Dimensions of retail pricing The retail price affects: Sales (short term) Price image development (long term) Positioning (long term) 12
  • 13. Dimensions of retail pricing Comparative dimensions - price audits, subjective comparisons, multi-segment pricing Geographic dimensions - differences between stores in same chain, local differences Assortment dimensions - leader lines, key value items Time dimensions - adjustments over time (eg EDLP v Hi-Low, Seasonal sales, mega days, temporary offers 13
  • 14. Retail Positioning COMPARATIVE DIMENSION Comparisons with rival companies Price auditing Subjective comparisons Multi-segment pricing GEOGRAPHICAL DIMENSIONS Differences between stores in same chain Area price differences Local pricing PRICE COST MARK-UP ASSORTMENT DIMENSION Mark-up differences within the range Leader line and KVI’s Price awareness Unit pricing Price endings Price lining TIME DIMENSION Price adjustments over time Price images Hi-Los vs EDLP Temporary offers Seasonal sales Price Image Development 14
  • 15. Consider the difficulties Comparative dimension Information may be difficult to obtain Price audits – (e.g. Which?, trade audits (AC Nielsen), retailers own comparison audits) But which goods? Which stores? Which regions? When monitored? Effect of own brand? Weightings? Objective or subjective? Geographical Assortment Time 15
  • 16. Sales/clearance Needed because of: Fashion cycles Seasonal changes Competitor actions Changing consumer confidence Need for clearance of excess stock BUT –have become a strategy for some retailers 16
  • 17. Sales/clearance Should sale be: Seasonal clearance? Long/short duration? Eg 24 hour, 3 day spectacular? Perpetual? Limited to specific items/departments? Limited in depth (fashion norm in Europe is 30-40% impact on margin but Zara 15-20%) 17
  • 18. Are shoppers insensitive to pricing changes? They can be desensitised Product differentiation Multiple dimensions of quality, preferences Loyalty to products, brands, stores Local competitive situation and actions Reduced levels of price awareness But problems of measuring customer sensitivity! 18
  • 19. Price audits-eg Which?, trade audits (AC Nielsen), retailers own comparison audits But which goods? Which stores? Which regions? When monitored? Effect of own brand? Weightings? Objective or subjective? 19
  • 20. Seminar 1 Read the article ‘Is the price right’ Retail Week (03.12.10) and add your views to the comments in the discussion forum. http://www.lexisnexis.com:80/uk/nexis/search/homesubmitForm.do 2. Search retail texts for information about ‘seasonal sales’ in readiness for next week. 20
  • 21. Seminar 2 – not for 2011 Case study: ‘Supermarkets put 160% premiums on ‘green’ groceries’ Express your opinion on whether or not a premium price on organic food is justified Suggest ways of applying the multidimensional framework of retail pricing to supermarket organic foods at a supermarket of your choice 21