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benlinders.com - @BenLinders 1
Ben Linders Consulting
Ben Linders
Why Psychological Safety
Matters for Software Teams
ACE! Conference, Krakow, June 13-14 2024
benlinders.com - @BenLinders 2
Ben Linders Consulting
Trainer / Coach / Adviser / Author / Speaker
Agile, Lean, Quality & Continuous improvement
Freelance Editor for InfoQ.com
BenLinders.com
Books: Valuable Agile Retrospectives Problem? What Problem?
What Drives Quality Self-assessments Continuous Improvement
Games: Agile Self-assessment Game Retrospectives Bingo Impediments
Quality Coaching Agile Testing Psychological Safety Culture
benlinders.com - @BenLinders 3
Ben Linders Consulting
Psychological Safety
a shared belief held by members of a team that the
team is safe for interpersonal risk-taking - Edmondson
 Increases personal engagement and inclusion
 Makes it easier for people to speak up at work
 Fosters raising problems and learning from failure
How Psychological Safety at Work Creates Effective Software Tech T
InfoQ.com April 2022
benlinders.com - @BenLinders 4
Ben Linders Consulting
Team Effectiveness
 Google five keys to building effective team (2023 updated)
Psychological safety was by far the most important of the five dynamics
 People can only feel safe challenging the status quo when they feel
included, safe to contribute, and safe to ask questions
 Leaders can actively nurture a culture of safety by being vulnerable,
reducing human debt, creating incentives and rewarding safe behavior,
and establishing inclusive environments
We cannot have high-performing teams without psychological safety
benlinders.com - @BenLinders 5
Ben Linders Consulting
Aspects of Psychological Safety
Individual
Team
Organization
benlinders.com - @BenLinders 6
Ben Linders Consulting
Absence of Psychological Safety
 Problems go “unnoticed”
 People become disengaged
 Difficult to turn the tide
 Affect personal well-being and mental health
 Increased absenteeism and turnover
 Opportunities are no being used
 Loss of competitive advantages
 Not learning from problems
Photo by Tim Gouw on Unsplash
benlinders.com - @BenLinders 7
Ben Linders Consulting
Increasing Psychological Safety
 Act vulnerable, empathic, be assessable
 Drive out fear, blaming, and toxic behavior
 Foster, diversity, inclusion, and equity
 Establish transparency and trust
 Ask and give feedback
 Trust people by default
 Provide space for ideas and experimentation
 Use the prime directive in retrospectives
 Explore psychological safety with Gamification
Photo by Brooke Cagle on Unsplash
benlinders.com - @BenLinders 8
Ben Linders Consulting
How gamification can help
 People like to play games
 Become their authentic selves
 Engage and encourage people
 Provide different perspectives
 Foster collaboration
 Build relationships
 Visualize what’s happening
 Experiment, safe to fail, take risks
benlinders.com - @BenLinders 9
Ben Linders Consulting
Workshop Psychological Safety
Constellation
First things first
Sharing Challenges
June 14, 11:45 – 12:45 Room Daffodil
benlinders.com - @BenLinders 10
Ben Linders Consulting
Thank You!
Thank You!
Ben Linders
Trainer / Coach / Adviser / Author / Speaker
Agile, Lean, Quality & Continuous Improvement
info@BenLinders.com
info@BenLinders.com
@BenLinders
www.linkedin.com/in/benlinders
www.linkedin.com/in/benlinders
www.facebook.com/BenLindersConsulting
www.facebook.com/BenLindersConsulting
www.benlinders.com
www.benlinders.com
benlinders.com - @BenLinders 11
Ben Linders Consulting
How to play games
 Collaborative exercises
 Related to the tech work
 Safe place to play
 Facilitate the interaction
 Reflect and debrief
benlinders.com - @BenLinders 12
Ben Linders Consulting
Psychological Safety Cards
 Over 60 cards with phrases on psychological safety
 Individual, team, and organizational perspectives
 Facilitate discussions about the values, behavior,
opinions, and beliefs, that underlie psychological safety
 Developed by Ben Linders and Fabio Armani and
reviewed by people from the worldwide agile community
Psychological Safety Cards

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  • 1. benlinders.com - @BenLinders 1 Ben Linders Consulting Ben Linders Why Psychological Safety Matters for Software Teams ACE! Conference, Krakow, June 13-14 2024
  • 2. benlinders.com - @BenLinders 2 Ben Linders Consulting Trainer / Coach / Adviser / Author / Speaker Agile, Lean, Quality & Continuous improvement Freelance Editor for InfoQ.com BenLinders.com Books: Valuable Agile Retrospectives Problem? What Problem? What Drives Quality Self-assessments Continuous Improvement Games: Agile Self-assessment Game Retrospectives Bingo Impediments Quality Coaching Agile Testing Psychological Safety Culture
  • 3. benlinders.com - @BenLinders 3 Ben Linders Consulting Psychological Safety a shared belief held by members of a team that the team is safe for interpersonal risk-taking - Edmondson  Increases personal engagement and inclusion  Makes it easier for people to speak up at work  Fosters raising problems and learning from failure How Psychological Safety at Work Creates Effective Software Tech T InfoQ.com April 2022
  • 4. benlinders.com - @BenLinders 4 Ben Linders Consulting Team Effectiveness  Google five keys to building effective team (2023 updated) Psychological safety was by far the most important of the five dynamics  People can only feel safe challenging the status quo when they feel included, safe to contribute, and safe to ask questions  Leaders can actively nurture a culture of safety by being vulnerable, reducing human debt, creating incentives and rewarding safe behavior, and establishing inclusive environments We cannot have high-performing teams without psychological safety
  • 5. benlinders.com - @BenLinders 5 Ben Linders Consulting Aspects of Psychological Safety Individual Team Organization
  • 6. benlinders.com - @BenLinders 6 Ben Linders Consulting Absence of Psychological Safety  Problems go “unnoticed”  People become disengaged  Difficult to turn the tide  Affect personal well-being and mental health  Increased absenteeism and turnover  Opportunities are no being used  Loss of competitive advantages  Not learning from problems Photo by Tim Gouw on Unsplash
  • 7. benlinders.com - @BenLinders 7 Ben Linders Consulting Increasing Psychological Safety  Act vulnerable, empathic, be assessable  Drive out fear, blaming, and toxic behavior  Foster, diversity, inclusion, and equity  Establish transparency and trust  Ask and give feedback  Trust people by default  Provide space for ideas and experimentation  Use the prime directive in retrospectives  Explore psychological safety with Gamification Photo by Brooke Cagle on Unsplash
  • 8. benlinders.com - @BenLinders 8 Ben Linders Consulting How gamification can help  People like to play games  Become their authentic selves  Engage and encourage people  Provide different perspectives  Foster collaboration  Build relationships  Visualize what’s happening  Experiment, safe to fail, take risks
  • 9. benlinders.com - @BenLinders 9 Ben Linders Consulting Workshop Psychological Safety Constellation First things first Sharing Challenges June 14, 11:45 – 12:45 Room Daffodil
  • 10. benlinders.com - @BenLinders 10 Ben Linders Consulting Thank You! Thank You! Ben Linders Trainer / Coach / Adviser / Author / Speaker Agile, Lean, Quality & Continuous Improvement info@BenLinders.com info@BenLinders.com @BenLinders www.linkedin.com/in/benlinders www.linkedin.com/in/benlinders www.facebook.com/BenLindersConsulting www.facebook.com/BenLindersConsulting www.benlinders.com www.benlinders.com
  • 11. benlinders.com - @BenLinders 11 Ben Linders Consulting How to play games  Collaborative exercises  Related to the tech work  Safe place to play  Facilitate the interaction  Reflect and debrief
  • 12. benlinders.com - @BenLinders 12 Ben Linders Consulting Psychological Safety Cards  Over 60 cards with phrases on psychological safety  Individual, team, and organizational perspectives  Facilitate discussions about the values, behavior, opinions, and beliefs, that underlie psychological safety  Developed by Ben Linders and Fabio Armani and reviewed by people from the worldwide agile community Psychological Safety Cards