Performance support is a revolutionary way to deliver training and learning directly within employees' workflow by removing the need to leave their current tasks. It aims to improve time to competence through five essential elements: 1) learning embedded in the workflow without a new platform, 2) easy access without passwords to remember, 3) accurate search using artificial intelligence, 4) metrics on learning through xAPI, and 5) maximizing existing learning content investments. The approach focuses on supporting performance in the moments employees need help, such as when learning a new topic, when something changes or goes wrong, or for remembering and applying learning.

1. performance support.
A revolutionary way to
deliver training?

2. what’s the problem?

3. where is information and
knowledge hiding?

4. where is information and knowledge hiding?

5. oh yeah… people are
working in a really different
way

7. All of which challenges L&D

8. learning that is more

10. We just want to support performance… right?

11. 1. Learning for the first time
Bob Mosher – 5 moments of need
2. Learning more about a subject or issue
5. When something changes
4. When something goes wrong
3. Remembering or applying learning to real life

12. E-learning is good at training around concepts
and mastery of tasks

13. performance support delivers sustained results while
improving time to competence

15. 1. learning in the workflow - no new platform
5 essential elements of the solution
1
2. remove friction - no password to remember
3. easy and accurate search - use artificial
intelligence 23454. great metrics - what xAPI was invented for
5. make content work harder - harness your investment in
Adapt

17. oTTo explained

18. Let's have a look

19. Timelines