Delivering learning to employees is only the first key step in improving performance. Employees have to retain the gains in knowledge and skill or the time, energy and effort that went into the program were for nothing – wasted. The challenge for many organizations and professionals is that we focus so intently on developing employee learning resources, we overlook the importance of whether our employees retain any of what they learn. As it turns out, the combination of microlearning and the ongoing reinforcement of lessons learned is crucial to increasing the ROI of your training program. Recent research is helping us learn more about exactly what reinforcement methods really work, and why. Understanding how to extend the learning process and shift employee training from being a series of events to being an ongoing process is vital to promoting ongoing learning in your organization and getting real behavioral results. In this session, Dean Pichee, CEO of BizLibrary and veteran in the employee training industry, discusses microlearning, “the forgetting curve”, and methods, techniques and tools (including video) that can reverse the forgetting curve and lead directly to much higher returns on investment and result in improved performance. You’ll leave this webinar with actionable steps to protect your training investment and increase the overall performance in your organization. Key Learning Objectives: Why Microlearning makes the biggest impact. Learn about the forgetting curve, and the impact it’s having on your organization. Understand the importance of post-training reinforcement and how to incorporate into your training program. Get actionable steps to improve your ROI for employee training.

2. Presenting Today
Dean Pichee
President and CEO,
BizLibrary
dean@bizlibrary.com
Erin Boettge
Content Marketing Manager
BizLibrary
eboettge@bizlibrary.com
Follow along on Twitter: #BizWebinar @BizLibrary

3. BizLibrary helps organizations succeed by improving the way
employees learn.
www.bizlibrary.com/free-trial

4. What is the goal and objective of
employee training?
Let us know in chat.

5. How much does your
organization spend, all in, on
employee training?
Let us know in chat.

6. Why does Traditional Training Fail
We spend a lot of
time on training.
We spend a lot of
money on training.
We’re not getting the
ROI we need.
There’s a big disconnect
between training and the
modern learner.

7. Terrible Too’s of Training
Too long Too boring
Too disconnected from work TOO EASILY FORGOTTEN

9. “No matter how much you invest into training and
development, nearly everything you teach to your
employees will be forgotten.
Indeed, although corporations spend billions of
dollars a year on training, this investment is like
pumping gas into a car that has a hole in the tank. All
of your hard work simply drains away.”
Art Kohn, PHD, Professor, Author and Consultant

12. Does your business use science
to improve its outcomes?
Poll Question
a. Yes
b. No

13. How We Learn
Encoding
Short-term memory, observations,
memory traces and what we’ve seen
(limited capacity)
Consolidation
Time scientists believe the brain replays
or rehearses the learning, new
knowledge next to neural markers
Retrieval
Forced retrieval is most effective after
time intervals and some forgetting has
occurred

14. Myth #1:

15. Myth #2:

16. Key Neurological
Principle of Retention
Purposeful recollection of material
over intervals of time

17. How little organizations rely on the science of learning and training.
I've been doing this for a long time, and many organizations are
uninformed about what it is we know about learning and training and
development.
What happens before and after a training session is just as important as
the actual instruction itself. “
- Eduardo Salas, Professor of Organizational Psychology,
- University of Central Florida
“
What was the most surprising thing you have learned from
years of studying corporate training?

18. 6 Ways to Use Science to Improve
Your Employee Training Program
1. Chunk it.
2. Space it out.
3. Test it.
4. Mix it up.
5. Make it hard.
6. Write to remember

19. Chunk it
“Microlearning – learning bursts – lower
the cognitive load.”

20. Cognitive Load
The total amount of mental effort being used
in the working memory.
Our brain can only process a certain amount of
information at a time.

21. TRAINING
CONTENT
Bite-Sized
Chunks

22. Space it out
“Cramming can be an effective learning
methodology if your only objective is to
pass a one-time exam. ”

23. Spacing Effect
Spacing out information over time rather than
cramming it into one session or a short time
period, you will improve your long-term
memory.

25. 2
MONTHS
2
WEEKS
2
DAYS
10
MIN.
Overcoming the Forgetting Curve

26. Test learners
“Tests and quizzes do more than just
measure the amount of learning that
has taken place. Testing is a critical part
of the learning itself.”

27. The Testing Effect - Retrieval
Testing increase learning more than any other
study method.
Long-term memory is increase when some of
the learning time is devoted to retrieving the
to-be-remembered information.

29. Mix it up
“Practice like we play the game.”

30. Interleaving
The practice of mixing several related skills
together.

31. Blocking vs. Interleaving
TOPIC 1 TOPIC 2 TOPIC 3 TOPIC 4 TOPIC 5 TOPIC 6
TOPIC1
TOPIC3
TOPIC4
TOPIC6
TOPIC2
TOPIC5
TOPIC2
TOPIC4
TOPIC3
TOPIC5
TOPIC1
TOPIC6
TOPIC5
TOPIC6
TOPIC3
TOPIC1
TOPIC4
TOPIC2

32. Make it hard
“The harder our brain has to work the
more learning and retention occurs.”

34. 0
5
10
15
20
25
30
Pretest Acquisition 1&2 Random Transfer Test Blocked Transfer Test
Practiced with blocked pitches Practiced with random pitches
NumberofHits

36. Writing to remember
“Retention is increased if you ask
learners to summarize in their own
words what they learned.”

37. What We Can Do Before Training
Priming
Ask questions to encourage thinking
about the topic.
Set Expectations
Set expectations that prepare for a
difficult experience.

38. What is the most important
thing you learned from the
webinar today?
Let us know in chat.

39. What Works?
Learning Bursts
microlearning
Learning Boosts
reinforcement

40. GET BOOSTED
Receive learning boosts after the webinar today.

41. NOT ME

42. Questions?

43. BizLibrary helps organizations succeed by improving the way
employees learn.
www.bizlibrary.com/free-trial

44. Get in Touch
www.bizlibrary.com
Dean Pichee
President and CEO,
BizLibrary
dean@bizlibrary.com
Erin Boettge
Content Marketing Manager
BizLibrary
eboettge@bizlibrary.com

45. References and Resources
Brain Science: The Neuroscience of Teaching and Learning, Learning Solutions Magazine, by Art Kohn.
http://www.learningsolutionsmag.com/articles/1354/brain-science-the-neuroscience-of-teaching-and-learning
Make it Stick: The Science of Successful Learning, by Peter C. Brown, Henry L. Roediger III, and Mark A.
McDaniel. http://www.learningsolutionsmag.com/articles/1354/brain-science-the-neuroscience-of-teaching-and-
learning
How Much Do People Forget? Will Thalheimer. http://willthalheimer.typepad.com/files/how-much-do-people-
forget-v12-14-2010.pdf
So Much Training, So Little to Show for It, WSJ.com, Rachel Emma Silverman.
http://www.wsj.com/articles/SB10001424052970204425904578072950518558328
ATD State of the Industry 2014. http://files.astd.org/Research/Infographics/SOIR-2014-
Infographic.pdf?_ga=1.228043741.1320061770.1449678068
Information Impact and Factors Affecting Recall, ERIC, Ralph Burns. http://eric.ed.gov/?id=ED258639
Meet the Modern Learner, Bersin by Deloitte. http://www.slideshare.net/heytodd/the-modern-learner-
infographic-final-v4120414