The document discusses three challenges facing learning and development (L&D) functions: 1) adapting to the current economic climate, 2) meeting the needs of new users and work styles, and 3) demonstrating their value and effectiveness rather than relying on outdated models. It provides examples of how L&D is often stuck in the past and outlines opportunities for L&D to change their model by delivering appropriate learning that meets needs, showing their value through evaluation, and becoming integral partners for their organizations' future success. The key message is that L&D must innovate and collaborate rather than remain complacent in order to remain relevant and avoid potential cuts.

1. Why standing still wont work anymorea time of challenge or opportunity?Tim Hunnybun

2. 2010

3. Challenge 1The ‘current economic climate’

5. Challenge 2The ‘new user’ v the ‘old user’

6. Challenge 2The ‘new work’ v the ‘old work’

7. What percentage of the knowledge you need to do your job is stored in your own mind?Robert Kelley, Carnegie-Mellon University, longitudinal study with knowledge workers

8. What percentage of the knowledge you need to do your job is stored in your own mind?Robert Kelley, Carnegie-Mellon University, longitudinal study with knowledge workers

9. What percentage of the knowledge you need to do your job is stored in your own mind?Robert Kelley, Carnegie-Mellon University, longitudinal study with knowledge workers

10. What percentage of the knowledge you need to do your job is stored in your own mind?Robert Kelley, Carnegie-Mellon University, longitudinal study with knowledge workers

13. ?

14. ...and let’s not forget

15. Challenge 3Has L&D lost the plot?

16. Threats to your ability to capitalise on economic recoverySource: Capita report “Learning to change”

17. Do you believe your L&D function can deliver the necessary training for recovery?Source: Capita report “Learning to change”

18. Do you feel that L&D strategy and delivery are aligned to operational strategy?Source: Capita report “Learning to change”

19. “The inescapable conclusion is that L&D has been stuck in a ‘business as usual’ mindset through changing economic conditions - a problem recognised by almost two fifths of senior managers.”Source: Capita report “Learning to change”

20. Still proudly calls itself a training department

21. is totally addicted to face-to-face delivery

22. Has its own portfolio of courses that are run year after year

23. Never has the budget or time to work outside its pet programmes

24. Believes what it teaches is the right way, regardless of what the broader community is saying

25. Defends the need to maintain an in-house residential centre despite exceeding costs

26. Will not cut the length of programmes

27. Refuses to reduce long lead times for new programmes

28. Boasts that its happy sheets reveal 75% of participants thought their courses were good or very good

29. is openly contemptuous of any programme developed outside the training department Source: Nigel Paine, former head of learning at the BBCIndicators for a learning operation in difficulty

31. Opportunity 1Change the model

33. Deliver Appropriate Learning

34. Deliver Appropriate Learning

35. Get Inspired

36. Opportunity 2Demonstrate effectiveness

37. What is the Value?What is the need?Did it deliver?

38. Value

39. Value = Costs and Benefit(very simplified! - google Allan Bellinger for a proper explanation)

40. For example...YES!Should we run a £5,000 project to train 200 staff in email management?Value = 200 x £75.74 = £15,147ROI = 3:1

41. Need

43. Assessment

45. What is the Value?What is the need?Did it deliver?

46. Opportunity 3Become part of the future

48. Deliver what the university needsKnow their goals, their pressures and support themFind out why people don’t interact with youProvide the service of choiceDon’t be preciousTalk their language

49. Broadcast your success!

50. Delivering good training isn’t good enoughLook at this as an opportunity to changeDon’t allow anyone to see you as a service (that can be cut!)Remember ALL of your customersCollaborate!Innovate!!

51. Thank you and enjoy the day!timhunnybun@profilerlive.comTwitter: @timhunnybun