Penny Huffman has over 15 years of experience in administrative, customer service, and sales roles. She has held positions as an Administrative Associate at Valley Health, helping with patient admittance and discharge, and as an Epic Help Desk assistant at HCTEC Partners, helping users troubleshoot issues. She also has experience as an Independent Caregiver, Patient Coordinator at Beltone Hearing, Client Accounts Manager, Accounts Manager at Cox Communications, sales roles at Learning Tree International and Sprint Business, and technical skills in Microsoft applications, various CRM systems, and Epic software.

1. Penny Huffman
Winchester, VA
penya3@yahoo.com - 540-327-8884
WORK EXPERIENCE
Administrative Associate
Valley Health - Winchester, VA - September 2014 to January 2015
Responsibilities
Responsible for Discharge and Patient Admittance. Answer Patient Call Bell .. File Medical Records ... Update
Patients Information both in the computer and charts .. Update Patient fall levels. Assign nurses to thier Patients
also assist Visitors while visiting Patients... Update Patient Census...
Epic Help desk
HCTEC Partners - Tenn - May 2014 to June 2014
Responsibilities
Helped Assist Doctors, Pharmacist, Nurses, and Super Users at Valley Health in creating issue tickets for
Epic Issues related to thier Departments, Computers, Printers and helped report Critical Issues if any to the
Command Center.
Accomplishments
As being a Part of the Epic Go Live Team of Valley Health we worked as a Team with Valley Health and the
Epic Super Users and created a Successful Project ....
Skills Used
Damware and Phone/Customer Service Skills
Independent Care Taker
Private - Winchester, VA - December 2012 to February 2013
Responsibilities
Cared for two Special Needs Children ..
Helped them with Educational and Development Skills.
Patient Coordinator
Beltone Hearing - Winchester, VA - August 2010 to October 2010
Helped followup with patient appointments by scheduling and reminding patients of thier upcoming
appointments .... Also filed medical records for patients as well ... Ocassionally stocked the supply cabinet
for hearing aides ...
Client Accounts Manager
Intelitarget/Invenio - Winchester, VA - February 2006 to November 2008
Represented a large Fortune 500 financial institution such as DHL and American Express by developing new
leads through market research. Applied sales-solution techniques to effectively target customer needs and
goals. Consistently met or exceeded monthly sales requirements.
Accounts Manager/Sales
Cox Communications - Herndon, VA - August 1999 to December 2005

2. Sales and Management of residential high speed internet, VOIP and cable television accounts.
Sales
Learning Tree International - Reston, VA - June 1998 to November 1999
Sales of software training materials, office printers and copiers as well as video conferencing and language
services.
Sales/Customer Service
Sprint Business - Herndon, VA - April 1994 to December 1997
Sales and Management of business and government accounts. Achieved top 10 sales rank in Northern VA,
President's Club and International Pinnacle Award.
EDUCATION
Online Classes in Business and Economics
Cox University
1997 to 1998
High School Diploma
Clarke County High - Berryville, VA
1989 to 1991
Vocational School Graduate in Cosmotology
Dowell J Howard - Winchester, VA
1989 to 1991
SKILLS
Marketing Sales, Billing and Inside Sales Customer Service .
GROUPS
Veterans Wife
Winchester Job Openings
March 2014 to Present
ADDITIONAL INFORMATION
Technical Skills:
Microsoft - Windows 2000, XP, Server, Excel, Word, Visual Basic, Outlook
Web 2.0 Sales net, Goldmine, Salesforce Interaction Client, Timeforce, PeopleSoft, Quick Books Damware
Epic Go Live Team for Valley Health.... Epic Software ..