Carly Sergio-Ehly is seeking an entry-level professional position that allows career growth. She has over 15 years of experience in customer service, administrative, and medical billing roles. Her education includes an A.A.S. in Hospitality Technologies and completion of medical billing/coding courses. She is proficient in Microsoft Office, EPIC, and other medical and hotel software. Carly has strong communication, organizational, and customer service skills.

1. Carly Sergio-Ehly
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Purpose: Seeking a professional entry level position with career growth in an organization that will
allow me to use my education, experience and personal strengths in leadership and communication to
progressively advance within that organization.
Experience:
Financial Service Representative
University ofPennsylvania-OB/Gyn, Voorhees,NJ 2016-Present
- Pre-processing of all appointments for MaternalFetal Medicine in Voorhees office, as well as
assisting with MFM Philadelphia, Gyn Oncology, Urogynecology, and general Gynecology
- Run daily Unauthorized Reports. Request and input referrals for all upcoming appointments.
- Monthly Contracted Billing for MFM Physicians that go to other locations. Confirm/edit all
hours and wages,and submit to Business Office
- Daily adjustments for errors in coding/billing in EPIC Workques.
- Verification of all insurances, deductibles, co-pays, OOP costs for each appointment. Pre-
certification requests.
- Weekly submissions of self-pay balance sheets to any/all patients that have a balance owed
with Penn Medicine.
- Front desk, check-in/check-out assistance when needed,phones, appointment scheduling
Patient Access Representative
University ofPennsylvania, Philadelphia, PA 2014-2016
- Registration and scheduling of all patient appointments
- Cross-trained for determination of placement of four practices within Musculoskeletal
group in Penn Health System
- Direct Correspondence of any and all messages between patient and clinical staffing, as well
as surgery scheduling
- Pend refill requests on all medications, supply scripts and orders placed by physicians to
patients and facilities
- Assist with training of new employees, updating of office protocols
- Handle extremely high call volume
Office Manager/Receptionist
Philadelphia Animal Hospital/Pet Hotel, Philadelphia, PA 2012-2014
- Handled face-to-face customer interaction of busy office
- Coordinated the setup and scheduling of appointments/meetings/employee schedule
- Performed typing, word processing, filing and associated clerical and administrative duties as
requested
- Responded to a heavy volume of incoming phone calls by ascertaining the caller’s need and
either responding to the inquiry or directing the call to appropriate staff.
Supervisor
Aramark , Citizens Bank Park/Wells Fargo Center , Philadelphia, PA 2011-Present
Provide excellent customer service to promote repeat business

2. - Meet,greet suite owners on personal level w/ established relationship
- Communicate daily with employees in regard to parties, VIP preferences,daily functions
- Monitor Suite Level/Lexus Club activities throughout event
- Open/close all alcohol cabinets and refreshments areas throughout shift, as needed
- Manage end-of-shift revenue/employee reports
- Inventory of all beverage and food intake/outtake throughout events
Patient Coordinator/Bed Management
Methodist Hospital, Philadelphia, PA 2002 - 2011
- Personally handled all administrative details for inpatient processing
- Admitted inpatients following emergency room treatment
- Scheduled appointments for outpatient procedures
- Verified patient insurance/information
- Coordinated subsequent patient billing including direct billing or via insurance carriers
- Provided patient assistance regarding medical assistance for billing
- Settled cash payments and co-payments at point of admission
- Handled filing and receptionist duties as needed
- Extensive customer service and outreach via telephone
Education:
CPC Certification (AAPC) pending-06.2016
Drexel University
- Online program for all required Medical Billing/Coding courses to completion for
certification (1 remaining)
- Previous course in Anatomy/Physiology, background with Medical Terminology
A.A.S. Hospitality Technologies (Hotel/Restaurant Management)
Community College of Philadelphia, 2007
- In addition to completion of all required in-classroom technical and scholastic courses,I also
had extensive on-hands training/experience in the Night Audit/Front Desk positions at
Comfort Inn and Embassy Suites in Philadelphia.
- Demonstrated knowledge and experience on hotel computer software.
Noteworthy:
Christopher Boyle Fund Scholarship from the Greater Philadelphia Hotel Association.
Computer Skills:
Proficient in Microsoft Word, Excel and PowerPoint; Proficient in EPIC UPENN software; I-Payment,
Navinet, AHIQUA,as well as Jefferson University Hospital software Jeff chart,Star, Profit Manager and
Unifocus Proficient in Aloha, Suite Wizard and Micros restaurant software; HotelSoftware.
Skills: Excellent oral and written communication skills adaptable to all age groups, employees
And various levels of management; Detail oriented with ability to multi-task in a fast-paced environment;
Excellent demonstrated organizational skill