Gloria Rosas is seeking a position in the medical industry and has over 8 years of experience in customer service roles. She has an Associate's degree in Medical Office Technology and certificates in Billing and Coding. Her most recent roles include working as a call center representative for a physician's group, a triage technician for a pharmacy, and a customer service representative for a collection agency. She is bilingual in English and Spanish and has experience with electronic medical record systems.

1. Gloria Elena Rosas
27695 Tracy Road #348
Walbridge, Ohio 43465
(419) 494-8804
Gloriaerosas1982@gmail.com
Summary of Qualification
Customer professional with eight plus years of progressive experience in meeting and exceeding client demands.
Strong work ethic, ability to multi-task, and solution based oriented professional. I am bilingual with fluency in
Spanish and English. Seeking to successfully transition my medical education,professional experience, and skill set
into the Medical industry.I am a fast learner and have experience in electronic health records.
Education and Certifications
Billing & Coding, Diploma September 2015
Billing & Coding (Extern), Interim Health Care, Toledo, Ohio
 Successfully completed 120 hours of Billing & Coding and related Medical duties.
 Front desk office work, answering phones,filling, faxing
 updating systemfrom ICD-9 to ICD-10, searching for background checks
Associate of Applied Business,Medical Office Technology May 2016
Stautzenberger College, Maumee, Ohio
CPR certified exp. May 2017
Associates Degree of Art, Fashion Design March 2004
Brooks College, Long Beach, California
Professional Experience
November 30, 2016 – Present
Promedica Physicians & Continuim
 Inbound / outbound call center
 Utilized Outlook, Athena & InSightCS systemto help answer patient questions
 Perform claim overview, correspond with different departments and medical groups in order to bring
resolution to patient accounts
 Have intermediate experience, working knowledge of claim adjudication
July 2016 – November 29, 2016
Omnicare Pharmacy: Triage Technician
 Inbound and outbound call center for nurses seeking to refill resident / patient prescriptions
 Verify and read doctororders and scripts
 Email using outlook and transfer calls to where needed
August 2011 - December 2014
United Collection Bureau: Customer Services Representative
 Utilized hospital systemto document, complete data entry, and schedule financial assistance apt
 Collected credit card payments, and faxed forms to clients
 Updating patient accounts
 Obtained & returned voice mails from patients
 submitting claims over to billers for review, updating patient accounts
 Filling disputes for client review from the patient
May 2013 - August 2013
Xerox ACS: customer service representative
 Answered calls in an inbound call center, and provided great customer services to clients seeking
information about their insurance availability
 Verified important documents such as birth certificates, marriage license / certificate & proof of residency
documents.
August 2009 - April 2011
Video production distributors: data entry
 Order entry experience
 Tore down boxes & loaded DVD movies onto carts
 Put & pull DVD movies from library

2. References
Lauren Johnston (419) 509 - 9841
Maria Contreras (419) 984 - 5973
Howard Valentine (419) 866 - 6227
Blanca Rodriguez (419) 283 - 3581