Marty Pizano has over 25 years of experience in medical billing, collections, accounts payable/receivable, payroll, and office management. She is currently a Benefits Specialist at Methodist Hospital of Southern California, where she assists in developing employee benefits plans and oversees benefits administration. Previously she held positions in reimbursement liaison and as an administrative assistant in human resources at Methodist Hospital, and has worked in office management and claims processing at other medical organizations. Pizano has extensive skills in medical billing software, accounting programs, and office administration.

1. Marty Pizano
2255 Bunker Ave., El Monte CA 91732 (909) 247-6186 martyalice1@gmail.com
To Attain a profession, where I utilize my extensive work knowledge; with the opportunity for professional and
personal growth.
Key Strengths: Dependable, dedicated, self-motivated, strong leadership skills, confident, organized and team
player.
Business Skills: Medical billing/collections, AP, AR, Payroll, Microsoft Works/Word, Microsoft Excel,
Accurate data Entry, 10 key by touch, Power Point, MediSoft, Chiro 7000 & 8000,Rain Tree, Great Plaines,
Access, Affinity, Chart Maxx, Knowledge of CPT, ICD-9(10), HCFA, UB Claim forms, Bilingual
English/Spanish.
Summary of Employment:
Methodist Hospital of Southern California, Arcadia, CA 6/2007 to Present
Reimbursement Liaison (Physical Medicine Department) 6/2007-10/2012
 Manage daily activities that support appropriate patient access to our out- patient physical therapy
clinic.
 Patient assistance including reviewing patient benefit options and eligibility, prior authorization
requirements, and alternate financial arrangements
 Assisting with resolving reimbursement issues and coordinating with Hospital Business Office
 Weekly and Daily communication with Hospital Business office including. Admitting, Billing,
Collections and Financial Managers, Medical Records; to assist in resolutions with patients/clients’
accounts
 Daily communication with cashier; assisting with the collection of patient’s share of cost and co
pays.
 Admitting of New Patients, daily charge entry into billing system, and scanning patient Personal
Information (PHI) into electronic charting storage system.
 All secretarial duties and provide support for Back office Aide as needed
VP, HR Administrative Assistant 10/2012-7/2013
 Drafting of reports, developing presentations.
 Confidentiality in handling HR decisions, files and documents.
 Prepare minutes of the meetings and provide support with complete information back-up during
conferences.
 Invoice Processing
 Retirement Savings Plan Administrator (403b)
 Taking down dictations, arranging travel plans, organizing itinerary for the VP of HR.
 Regulate visitors interacting with the VP to prevent unnecessary interruptions in his duties.
 Supervise, train and provide complete support to trainees joining in the HR department.
 Compose correspondence, check mails, faxes for the VP.
 Taking phone calls and filtering them down depending on the priorities of the business

2. Benefits Specialist 7/2013- Present
 Assisted in developing employee Self Insured benefits.
 Self-Insured plan committee member.
 Overseeing the maintenance of employee benefits records through on-line data terminal/work station
computer input
 Coordinating training of personnel in the understanding and utilization of employee benefits
information.
 Planning, organizing and directing the activities related to group health, group life, dental, vision,
and flexible fringe benefits.
 Preparing deduction/contribution reports for each payroll
 Coordinating work flow and procedures between Employee Benefits and other departments.
 Assigning priorities and deadlines.
 Preparing confidential reports and records.
 Acting as a liaison between all health plan representatives and employee benefits
 Preparing and developing communication and educational materials regarding the benefits package
for all the insured employees.
 Monitoring and reviewing performance agreements with all medical plan providers.
 Overseeing the reconciliation of health plan monthly eligibility reports.
 Overseeing the reconciliation of premium reports from medical and flexible
 Developing and maintaining a system of procedures to administer the employee fringe benefits
program.
 Developing and projecting premium deduction schedules on a yearly basis for the purpose of
reduction/deductions for yearly premium remittance to all benefit plan companies.
 Maintaining and monitoring insurance program/policies including the renewals, bids, claim
problems, and provider network development.
NAK Health Center Norwalk, CA 6/2004 to 4/2007
Office Manager
 Managed Personnel and all Office operations for three offices
 Solve all client inquiries and complaints
 Billing/PPO/HMO/Medicare, Collections, AP,AR, Payroll
 Audit charts for accuracy and completeness
 Create Statistical productivity reporting on weekly and monthly basis
College Health IPA Cerritos, CA 9/1998 to 5/2004
Lead Claims Examiner (9/2000-5/2004) Claims Processor/Examiner (12/1998-8/2000)
 Supervision, training and development of all claims personnel
 Develop all claims procedures and department work flow
 Claim review and approval of payment, check printing and signing
 Analyze and review ledger activities for accuracy,
 Resolve client/contract complaints
 Claims review and processing, Eligibility verification, AR
 Prepare billing for multiple Insurance and hospital claims, HCPA, CPT& ICD-9 completion

3. Provider Relations Representative (9/1998-12/1998
 Research and resolve Provider complaints
 Negotiated Contracts and rates to attain new Provider Contracts
 Resolved Claims status issues/Payments, Processed Hospital claims
NAK Health Center Norwalk, CA 1/1990 to 8/1998
Office Manager/Biller
 Managed Personnel and all Office operations
 Solved all client inquiries and complaints
 Payroll and staff scheduling, Billing, Collections, AR, AP
 Transcribed Medical Reports
Education
1/1992 to 08/2000 El Monte/Rosemead Med Training of California
1/1992 to 6/1999 East San Gabriel Valley ROP/Technical Center
 Certified Medical Coder/Terminology 3/1992
 Cert. Med. Billing & California Law and Regulations 6/1993 & 4/2000
 Certified Chiropractic/Physical Therapy Billing 3/1995
 Certified EMT 3/1996, Certified Medical Transcriber 5/1999
 Licensed and Certified General Medical Billing-Renewal 8/2000
9/1991 to 2/1993 Rio Hondo College Whittier CA
 AA/Business Administration 2/1993