This document is an resume for April Batiste, who has over 15 years of experience in office management, customer relations, medical billing, and collections. She has a strong background in various medical coding systems, computer programs, and banking/accounting skills. Her resume highlights various roles she has held in operations management, reimbursement specialist, financial services advisor, and accounts receivable lead for medical organizations. She is proficient in various computer programs and seeks to utilize her leadership, problem solving, and customer service skills.

1. April Batiste 2905 Nova Dr. Garland, TX 75040
225-636-1658 april.batist@gmail.com
Office Management/Customer Relations/Medical Billing/Collections professional with 15+ years
experience earning a solid reputation for leadership, productivity, increasing profit margins, problem
resolution, and professionalism.
CORE COMPETENCIES
 Ability to identify deficiencies and develop innovative, solution-focused strategies.
 Exceptional versatility with the ability to manage multiple tasks in a pressured
environment.
 Solid experience with CPT-4/ICD-9/ICD-10(medical coding) and medical terminology.
 Proficient in Microsoft Office Suite (Excel, Word, Access,Outlook, and PowerPoint),
QuickBooks, Apple/Mac Programs, MacPractice, Centricity, Medic, Medisoft,MS4.
 Strong banking, reconciliation and call center experience.
 Self-starter with superb organizational, time management, and analytical skills.
 Excellent verbal and written communication skills.
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PROFESSIONAL EXPERIENCE
Reimbursement Specialist – Resources Personnel Consultants – Dallas, TX (7/2015-10/2015)
• Temporary assignment as a reimbursement specialist for an infusion care clinic.
• Worked A/R reports over 90 days by calling insurance companies to dispute unpaid or underpaid
claims, wrote and submitted appeal letters, and rebilled corrected claims.
• Answered incoming insurance and patient calls regarding accounts.
Office Administrator – Office Team and Snelling Staffing Services-Baton Rouge, LA
(10/2013-04/2015)
• Temporary assignments consisting ofAdministrative Assistant,Accounts Payable Clerk, and
Accounts Receivable Specialist, and other administrative responsibilities for a manufacturing
company and a prosthetics and orthotics clinic.
• Answered incoming patient and client calls.
• Collected on past due accounts.
• Verified W-9s and DBAs.
Operations Manager - Monticello Diagnostic Imaging (Wise Regional Hospital Affiliate)-Fort Worth, TX
(8/2012-6/2013)
• Responsible for day-to-day operations of 3 radiology facilities - budgeting,inventory, analyzing
financial variances, recommending and implementing process improvements, updating of policy
and procedures,overseeing start-up of new sites,accounts receivables, and accounts payable.
• Met established goals for operations in accounts receivable days and aging categories, and cash
targets established by Monticello Diagnostic Imaging.
• Managed accounts receivable, accounts payable, verifications, authorizations, and patient
retention.
• Worked to improve operations,decrease number of canceled scans,streamline work processes,
and work cooperatively and jointly with others to provide quality seamless service.
• Increased revenue by 40% by improving aging of receivables, renegotiating vendorcontracts,and
increasing patient retention.
• Served as primary contact for insurances including Medicare/Medicaid, commercial carriers, and
managed care carriers.
• Managed disciplinary action as well as the employee performance appraisal process and goals.
• Responsible for the supervision and training of 15 employees.
• Trained and monitored staff on HIPPA compliance.
• Negotiated and authorized all vendorcontracts.

2. • Helped to create and pitch proposal for PACS/Radiology Information System.
• Acted as liaison between company and hospital.
• Consulted with patients on insurance options and physician orders.
• Performed all aspects of Human Resource functions: recruiting, on boarding, payroll, and benefits.
• Entrusted with full access of company’s American Express Credit Card.
• Planned and hosted teamoutings quarterly to boost employee morale and team spirit.
Financial Services Advisor, Insurance Operations - U.S. Renal Care – Plano,TX (4/2008-5/2009)
 Lead and worked with 15 facilities and physicians to protect and add private insurance patients
within the North Texas Region. 
 Managed the financial and insurance stability of over 200 patients.
 Advocated for patients'insurance rights by making outbound calls to patients’employers,
disability insurance, commercial carriers, managed care carriers, Medicare, and family members. 
 Assisted in applications for American Kidney Fund, grants,and insurance.
• Educated and counseled patients regarding insurance issues such as ramifications of changing
coverage, electing COBRA, disability benefits, financial assistance programs, etc.
• Liaised between patients, facility staff, social workers, and the Central Billing Office.
Reimbursement Specialist – Davita Rx - Coppell,TX (4/2007-4/2008)
 Billed, collected, and posted payments on managed care accounts,Medicare, Medicaid,
commercial, and self-pay accounts.
• Analyzed account data for systemand/or human error and distributed to correct areas for
correction along with resolving patients and/or facility complaints and concerns.
• Responsible for analyzing processes,recommending, implementing process improvements, which
includes the updating of policy and procedures.
• Worked to improve operations,decrease turnaround times, streamline work processes,and work
cooperatively and jointly to provide quality seamless customer service.
• Placed outbound calls to insurances carriers as needed:Medicare/Medicaid, commercial carriers,
and managed care carriers completing a minimum of 60 calls per day.
• Monitored HIPPA compliance.
• Lead and organized agenda for company and ROPS Department meetings.
• Entrusted with full access to the company’s American Express Credit Card.
• Served as leader of Fun/Morale Committee to foster team-building and increased employee
engagement; tasks included planning activities and managing a limited budget.
Accounts Receivable Lead – MedProvider(Baylor-Health Texas Affiliate) – Dallas, TX (5/2000-2/2007)
• Supervised and trained accounts receivable representatives,cash posters,and customer service
representatives.
• Conducted new hire interviews and employee evaluations.
Created, implemented, and facilitated training systemwhere none previously existed, decreasing
number of dropped calls and demographic errors.
• Reviewed and resolved escalated patient complaints and concerns.
• Posted physician office, radiology, labs, and hospitalcharges.
• Billed and collected on managed care accounts,Medicare, Medicaid, commercial, and self-pay
accounts.
• Executed outbound claim status calls and internet claim status inquiries of Medicare/Medicaid,
Managed Care and Commercial carriers.
• Served as physician's administrative assistant as needed.
• Served as member of Spirit Committee. Organized team-building activities to increase employee
morale; conducted surveys to assess effectiveness ofactivities; spear-headed committee for
Hurricane Katrina victims' donations.
Education - University of Texas at Arlington, TX (last college attended).Major: Social Work – 3 years of college
completed