Marco Ibera is seeking a customer service position where he can utilize his experience in customer care, sales and marketing, logistics, and medical claims processing. He has over 5 years of experience in customer service roles in the healthcare industry in both the Philippines and UAE. His resume details his responsibilities and achievements in roles with companies like Arab Gulf Health Services, Al Garawi Group of Companies, and Infinit Outsourcing, where he assisted customers, processed medical claims, ensured quality customer experiences and product merchandising, and generated reports. He has a Bachelor's degree in Nursing from Our Lady of Guadalupe Colleges in the Philippines.

1. MARCO IBERA
Mobile: +971 544443253
E-mail: iberamarco@yahoo.com
CAREER OBJECTIVE
To obtain a customer service position in a people-oriented company where I can put in my maximum
potential to achieve corporate goals.
WORK EXPERIENCES
Call Centre Representative
Arab Gulf Health Services
Dubai U.A.E (January 16, 2014 – PRESENT)
 Customer Care Service
 Assisting member’s concern/inquiry
 Providing medical approvals for the provider
 Serves a communicator within the member and the doctors
 Medical Claims assessor
Sales & Marketing Officer
Al Garawi Group of Companies
Dubai U.A.E (November 2011 – December 2013)
 Customer Service
 Assisting walk-in costumers
 Educating the customers about the products and giving recommendations according to
the customer’s profile
 Ensuring that the customers will have the best experience in our store
 Ensuring that the products are in good condition
 Merchandising
 Ensuring that the merchandises are properly displayed
 Designing attractive and competitive displays
 Logistics
 Accepting deliveries, monitoring products and generating sales report
Infinit – Outsourcing
Customer Service Representative/Senior Data Specialist: Medical Claims
Makati City, Philippines (August 2010 – August 2011)
 Logistics support
 Monitoring shipments (Import & Export) from pick-up schedule to delivery date
 Assisting customs brokers for shipment tracking
 Ensuring that delivery personnel completed all necessary documents for the deliveries

2.  Customer Service
 Liaising for both brokers and planners
 Solving problem during delivery delays
 Admin Support
 Generating computerized shipment report
 Generating monthly shipment analysis report
Infinit – Outsourcing (Health Care Department)
Data Encoder
Makati City, Philippines (December 2009 – August 2010)
 Encoding and monitoring clients’ Health Benefits
 Uses Medical Terminologies and ICD 10
 Processing clients’ claims during their hospitalization or consultation
Med Global Pharmacy and Clinic
Assistant Pharmacist / Clinic Nurse
Mandaluyong City, Philippines ( July 2009 – November 2009)
 Assisting the Physician to cater all the patients
 Taking Vital Signs such as Blood Pressure, Temperature, Pulse Rate, Respiratory Rate and Heart
Rate
 Giving Health Education to the patients under Physician’s supervision
 Releasing the right medication as per prescription, providing information and suggesting for
generic/alternative brands
EDUCATION
Bachelor of Science in Nursing
OUR LADY OF GUADALUPE COLLEGES INC., SY 2005-2009
Sierra Madre Street Mandaluyong City Philippines.
COMPETENCIES
 Advanced Microsoft Office (MS Word, Excel, Powerpoint, Outlook)
 Graphic Design : Adobe (Photoshop)
 Social Media Marketing : Facebook, Twitter, Instagram
PERSONAL INFORMATION
Gender : Male
Nationality : Filipino
Religion : Catholic
Date of Birth : March 17, 1988
Language : English, Filipino
Passport Number : EC7657149

3. REFERENCES and ATTESTED DOCUMENTS
Available upon request.