Arnetha Booth provides account management support for Laura and Cristina. Her primary responsibilities include entering training requests, customizing marketing materials, pulling utilization reports, and responding to daily duties like claims research, schedule A requests, and updating member eligibility. She also keeps contacts and events updated in Salesforce and provides documentation. Arnetha has over 16 years of experience in EAP and behavioral health. She aims to provide excellent customer service while maintaining accuracy and quality of work.

1. Introduction
Arnetha Booth
June 20, 2016
©2016 Envolve, Inc. All rights reserved. 1

2. Contact Information
Arnetha Booth
Office: 714-934-5578
Work cell: 714-334-9132
Personal cell: 714-770-4768
Email: arnetha.booth@mhn.com
Address: 7755 Center Avenue, Suite 700, Huntington Beach, CA 92647
Home: 3100 Park Avenue, #14-203, Tustin, CA 92782

3. Account Management (AM) Support
My primary responsibility is to provide excellent service to the AM’s I support (Laura
& Cristina). The goal is to retain client satisfaction and respond in a timely manner.
 Enter Training Requests
 Employee and Supervisory Presentations
 Customize marketing materials – request copies, brochures, posters and flyers
 Pull Utilization Reports – SRR Request if report is not available on the shared
drive
 Daily duties:
 Claims research
 Schedule A requests
 Requests to update member eligibility
 Internal/External calls vary from; broker, client, member, internal staff
 Emails vary from: broker, client, member, internal staff
• Other tasks and projects as needed

4. Salesforce (SF)
 Keep contacts updated
 Review and approve contracts
 Enter and coordinate the Health Fairs (HF), Open Enrollment Meetings (OE), Employee
Orientations (EO) and Supervisor Orientations (SO)
 Training Requests
 Document SF with any special notes regarding materials or special handling situations
 Basically whatever is needed 

5. SWOT
STRENGTHS
 My knowledge of EAP and Behavioral Health with over 16
years of hands on experience.
 Excellent customer service for both Internal and External
clients, brokers, members and internal staff.
 I am detail oriented and no longer pride myself as a “multi-
tasker”. My goal is to focus and avoid errors. Accuracy and
quality of work is always a must (no I’m not a perfectionist).
 Flexibility to assist others and share my knowledge as well as
resources.
WEAKNESSES
 Not speaking up and not saying NO when I need to (Personal
and work related).
 Trying to accomplish more than what is doable within 24
hours. (My goal is to achieve work life balance and not feel
so exhausted by the end of the day).
 My LOVE for cookies and SWEETS. (This is a constant work in
progress).
OPPORTUNITIES
 The opportunity to learn and explore more options for
growth.
THREATS
 I really don’t feel threatened by this change. I feel the
services we offer will be beneficial for our population.
 Lack of knowledge on current roles and responsibilities
provided by EPC.

6. A Few Things About Me…..
6
 Began working with MHN on October 31, 2005. It was a difficult decision to make leaving a job I loved at
PacifiCare Behavioral Health at the time. I have no regrets.
 I have worked very well with the change of different supervisors, different workstyles and personalities. I
keep a positive outlook and perspective on life when it comes to change.
 Survival of downsizing and reorganization, yet the workload and responsibilities continued to exist. (No need
to say more)
 Resides in Tustin, California, the proud mother of 5 beautiful and successful daughters, 2 awesome and
talented grandsons.
 Sacrificed my weekends and late nights to earn my bachelor’s degree in Psychology from University of
Phoenix. Working on my Masters in Business with focus on Health Administration.
 I am a leader and serve on a non-profit organization; Women on the Grow are about empowerment and
emotional intelligence (donotgiveup.net). You will also find more up to date current pictures of me. =)
 Favorite genre of music: Gospel all day and all night!!!
 First job: Cleaning houses with my Mom (RIP). I learned about Integrity at a very young age and the proper
way to thoroughly clean a house.
 I limit my TV watching to only Tuesday nights; The Haves and The Have Nots and If Loving You Is Wrong
(Oh my goodness!!!!) It use to be Scandal 