When product ownership became the new roadmap for BNZ Digital, Penny and Chetan didn’t know where to start. How do you shift the mindset of your development team from delivering features to delivering customer value? How do you get the whole team involved when you’re so used to having a run-ahead team doing the discovery work for you? About Penny Goodwin & Chetan Parbhu: Penny Goodwin is a Business Analyst at BNZ Digital. At any one time, you can find her running a retro, working on stories or distracting the team with her out of tune singing. She is always willing to try anything out that will enable her team to deliver positive outcomes for customers. In her spare time, you will most likely find her at the library. Chetan Parbhu is a Senior Test Analyst at BNZ Digital. He is passionate about teams being empowered to build the right thing for the customer. Despite youthful appearances, he is a husband and father of two. He enjoys spending his free time in the music room or pretending to be the guy from River Cottage.

1. Chocolate, cider and product ownership
Penny & Chetan
BNZ Digital

2. ,.
Customer
Business
Technology
Product management

3. Give the best first experience
to enable customers to do their
business banking online
Our mission

4. Key results

8. Team buy in
Feel the pain
Understand the process
Uncover opportunities
Share learnings

9. Team buy in
Feel the pain
Understand the process
Uncover opportunities
Share learnings

10. Team buy in
Feel the pain
Understand the process
Uncover opportunities
Share learnings

11. Team buy in
Feel the pain
Understand the process
Uncover opportunities
Share learnings

12. Team buy in
Feel the pain
Understand the process
Uncover opportunities
Share learnings

17. GOSETREADY

18. GO

22. Cider >
Chocolate >

26. Our
screens

27. Where do we start?

29. Discovery
Delivery
Our other
opportunities
Process change
stories
Technical support
stories

30. LEAV
E
IT

32. Team buy in
Feel the pain
Understand the process
Uncover opportunities
Share learnings

33. Team buy in
Feel the pain
Understand the process
Uncover opportunities
Share learnings

34. Team buy in
Feel the pain
Understand the process
Uncover opportunities
Share learnings

35. Team buy in
Feel the pain
Understand the process
Uncover opportunities
Share learnings

36. Team buy in
Feel the pain
Understand the process
Uncover opportunities
Share learnings

37. Team buy in
Feel the pain
Understand the process
Uncover opportunities
Share learnings
Owning our product

38. Thanks for listening