We Need to Talk About the Product Owner
Anthony Marter
@antzzzm
Product Owner – Orion Health
We need to talk…
Where am I coming from?
• Product Ownership at scale
• Fiserv: 1 team -> 6+ teams
• Orion Health: Cross organisation release train
• Building products
• Large, monolithic products, early/mid maturity cycle
• Multiple teams working on a single release
Sprint
What do I do?
ReviewBacklog
Product Owner is a Peer Role
WHY
WHAT
HOW
Prioritisation
Facilitation
Defining value
Client Engagement
Development
Business Analysis
Architecture
Testing
Team
Product Owner
PM/PO/BA
Product Manager:
Market Strategy
Segmentation
Pricing
Regular Client
Engagement
Product Owner:
Value determination
Prioritisation
Day-to-day team
engagement
Technical value
communication
Analyst:
Detailed analysis
Deep-dive
Business how (e.g.
process, workflow)
Technical design
alignment
Product Manager
Product Owner
Analyst
Problem
Space
Solution
Space
T Shaped People
Sales
Marketing
Delivery
Value
MarketStrategy
Pricing
Clients
Markets
Detail
Technology
ValueDetermination
Prioritisation
Value
Prioritisation
Development
Testing
DetailedAnalysis
Businessprocessdesign
Product
Manager
Product
Owner
Analyst
In the Real World?
Overall Product (or Capability) Scope
Product Owner
Analyst
SpecificBusiness
Problem
Product Owner:
•Broad but shallow
Analyst:
•Narrow but deep
SpecificBusiness
Problem
SpecificBusiness
Problem
The ‘I’ in the ‘T’
Key Skill #1 - Value
• Client engagement in a
product world
• Value from solving a
BUSINESS PROBLEM
• Example #1 – Transport
• Example #2 – Staying out of
the how
Are we solving a business problem?
• We’ve come from a world of features
• We need to solve… OMG SHINY
TECH THINGS
‘Let’s lift this up a level’
Translating between worlds
Business
Technical Value – eg Architectural evolution, tech debt
resolution, tech excellence
Technical
Market Value – eg ROI, market positioning/segmentation,
strategy, client delighters
Dealing with Absolutes
• Security/Compliance
• Architecture/Technical Debt
• Minimum Viable Product
• Everything has value – how can the value be represented?
ROCK
HARD
PLACE
Communicating Value
• Value Team Facilitator
• Specification by Example
• So what? Vision!
• Test your assumptions
WHAT I
KNOW
WHAT
YOU
KNOW
WHAT
WE
KNOW
Break it Down…
• Everything can be broken down
• Barriers: Architecture, Compliance,
Delivery Overheads
• Creativity/Pragmatism
• Always be delivering value
Product Owners
Scrum Masters
What did we learn today?
• Feedback is key and must be
planned for
• What are the right metrics?
• What is our cycle time?
“The value of a metric
is proportional to the
value of the business
decision that can be
made using it”
- Gojko Adjzic
Key Skill #2 - Prioritisation
• What we value changes with time,
environment, phases of the moon
• Can’t be consistently quantified
• Can be agreed on?
Quality
Timeliness
Team
Happiness
Technical Debt
Reduction
But I want it NOW!
Value
Arch.
Market
Quality
Tech
Debt
Happy
Team
Support
UX
Security
...
Make it Transparent
No assumptions!
Key Skill #3 – Facilitation
• Single wringable neck?
VELOCITY
BLAME
GATE KEEPER
SCAPEGOAT
Making it work
How big is the role?
1:2
Scaling…
Chief Product Owner (Spotify)
Software Product Manager (Fiserv)
Solution Product Owner (Orion Health)
Team PO
Capability PO
Component PO
Team PO
Capability PO
Component PO Team PO
Capability PO
Component PO
Team PO
Capability PO
Component PO
Anti Patterns
• Time poor Product Owner
• Not co-located
• Not trusted
• ’Cat herder’
Awesome
Who should be the PO?
• Product Owner = Random business guy      
• Product Owner = Scrum Master      
• Product Owner = Team Lead (or other tech person)   
• Product Owner = Business Analyst   
• Product Owner = Product Owner           
Why do it?
• Passion for great products
• All about shipping
• Develop people/business skills
• Career progression into
Product Management
• Never a dull moment!
Thanks for listening
Any Questions?

Anthony Marter (Orion Health)

  • 1.
    We Need toTalk About the Product Owner Anthony Marter @antzzzm Product Owner – Orion Health
  • 2.
    We need totalk…
  • 3.
    Where am Icoming from? • Product Ownership at scale • Fiserv: 1 team -> 6+ teams • Orion Health: Cross organisation release train • Building products • Large, monolithic products, early/mid maturity cycle • Multiple teams working on a single release
  • 4.
    Sprint What do Ido? ReviewBacklog
  • 5.
    Product Owner isa Peer Role WHY WHAT HOW Prioritisation Facilitation Defining value Client Engagement Development Business Analysis Architecture Testing Team Product Owner
  • 6.
    PM/PO/BA Product Manager: Market Strategy Segmentation Pricing RegularClient Engagement Product Owner: Value determination Prioritisation Day-to-day team engagement Technical value communication Analyst: Detailed analysis Deep-dive Business how (e.g. process, workflow) Technical design alignment Product Manager Product Owner Analyst Problem Space Solution Space
  • 7.
  • 8.
    In the RealWorld? Overall Product (or Capability) Scope Product Owner Analyst SpecificBusiness Problem Product Owner: •Broad but shallow Analyst: •Narrow but deep SpecificBusiness Problem SpecificBusiness Problem
  • 9.
    The ‘I’ inthe ‘T’
  • 10.
    Key Skill #1- Value • Client engagement in a product world • Value from solving a BUSINESS PROBLEM • Example #1 – Transport • Example #2 – Staying out of the how
  • 11.
    Are we solvinga business problem? • We’ve come from a world of features • We need to solve… OMG SHINY TECH THINGS ‘Let’s lift this up a level’
  • 12.
    Translating between worlds Business TechnicalValue – eg Architectural evolution, tech debt resolution, tech excellence Technical Market Value – eg ROI, market positioning/segmentation, strategy, client delighters
  • 13.
    Dealing with Absolutes •Security/Compliance • Architecture/Technical Debt • Minimum Viable Product • Everything has value – how can the value be represented? ROCK HARD PLACE
  • 14.
    Communicating Value • ValueTeam Facilitator • Specification by Example • So what? Vision! • Test your assumptions WHAT I KNOW WHAT YOU KNOW WHAT WE KNOW
  • 15.
    Break it Down… •Everything can be broken down • Barriers: Architecture, Compliance, Delivery Overheads • Creativity/Pragmatism • Always be delivering value Product Owners Scrum Masters
  • 16.
    What did welearn today? • Feedback is key and must be planned for • What are the right metrics? • What is our cycle time? “The value of a metric is proportional to the value of the business decision that can be made using it” - Gojko Adjzic
  • 17.
    Key Skill #2- Prioritisation • What we value changes with time, environment, phases of the moon • Can’t be consistently quantified • Can be agreed on? Quality Timeliness Team Happiness Technical Debt Reduction
  • 18.
    But I wantit NOW! Value Arch. Market Quality Tech Debt Happy Team Support UX Security ...
  • 19.
  • 20.
    Key Skill #3– Facilitation • Single wringable neck? VELOCITY BLAME GATE KEEPER SCAPEGOAT
  • 21.
  • 22.
    How big isthe role? 1:2
  • 23.
    Scaling… Chief Product Owner(Spotify) Software Product Manager (Fiserv) Solution Product Owner (Orion Health) Team PO Capability PO Component PO Team PO Capability PO Component PO Team PO Capability PO Component PO Team PO Capability PO Component PO
  • 24.
    Anti Patterns • Timepoor Product Owner • Not co-located • Not trusted • ’Cat herder’ Awesome
  • 25.
    Who should bethe PO? • Product Owner = Random business guy       • Product Owner = Scrum Master       • Product Owner = Team Lead (or other tech person)    • Product Owner = Business Analyst    • Product Owner = Product Owner           
  • 26.
    Why do it? •Passion for great products • All about shipping • Develop people/business skills • Career progression into Product Management • Never a dull moment!
  • 27.