The document discusses constructive and destructive ways of dealing with conflict. It notes that conflict is a normal part of life that arises from differences in people's needs. Destructive approaches include anger, accusations, and violence, while constructive approaches involve empathetic listening, understanding different perspectives, and problem solving. The document advocates for resolving conflicts collaboratively in a way that meets both parties' needs and enhances relationships.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
“Conflict is inevitable, but combat is optional.” — Max Lucade
First and foremost, you must learn to accept conflict as an inevitable part of your social interactions. How you respond to and resolve conflict will limit or enable your success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
“Conflict is inevitable, but combat is optional.” — Max Lucade
First and foremost, you must learn to accept conflict as an inevitable part of your social interactions. How you respond to and resolve conflict will limit or enable your success.
The 4th of the 7 Highly Effectively Habits, it deals primarily with "Attitude".
Dr Steven .R Covey mentioned that there is a reason why the 7 Habits are sequenced in the way that he did. Every one of the Habit builds upon the previous one in a progressive manner.
In his own words, "The relationship & the sequence among the Habits are the key to the overall power."
It is most recommended that one learns all the 7 Habits in order.
So, if you have not yet gone through the 1st Habit - Be Proactive, 2nd Habit - Begin with the End in Mind & Habit #3 - 1st Things 1st, why not go through them 1st?
Here's the link for
Habit #1: http://www.slideshare.net/aoweiyang/habit-1-be-proactive-36473102
Habit #2: http://www.slideshare.net/aoweiyang/habit-2-begin-with-the-end-in-mind-36631027
Habit #3: http://www.slideshare.net/aoweiyang/habit-3-put-1st-things-1st
For you guys who are new to this, you might like to first gain some fundamental ideas via "The 7 Highly Effective Habits Foundational Principles" deck before all else.That will definitely help strengthen your concept of what the whole idea is about.
Here's the link: http://www.slideshare.net/aoweiyang/the-7-highly-effective
Personal Development Framework:
- Personal Development
- Personal Knowledge
- Types of workplace learning
- The Conceptual evaluation among organizations
- Finding Self
Professionalism:
- Profession, Professional, Professionalism, Professionalization
- Scope of the Profession
- Causes of Lack of Professionalism
- Things to think about!
- Writing Thank-You Notes
- Seven (07) manners for Smartphone use
- Seven (07) Tips for e-mail communication
- Top ten (10) Business Etiquette behavior
- Five (05) keys to be a true professional
This is the third webinar in a series featuring Amanda Murphy of The William D. Ruckelshaus Center regarding Tools and Techniques for managing and Resolving Conflict
The 4th of the 7 Highly Effectively Habits, it deals primarily with "Attitude".
Dr Steven .R Covey mentioned that there is a reason why the 7 Habits are sequenced in the way that he did. Every one of the Habit builds upon the previous one in a progressive manner.
In his own words, "The relationship & the sequence among the Habits are the key to the overall power."
It is most recommended that one learns all the 7 Habits in order.
So, if you have not yet gone through the 1st Habit - Be Proactive, 2nd Habit - Begin with the End in Mind & Habit #3 - 1st Things 1st, why not go through them 1st?
Here's the link for
Habit #1: http://www.slideshare.net/aoweiyang/habit-1-be-proactive-36473102
Habit #2: http://www.slideshare.net/aoweiyang/habit-2-begin-with-the-end-in-mind-36631027
Habit #3: http://www.slideshare.net/aoweiyang/habit-3-put-1st-things-1st
For you guys who are new to this, you might like to first gain some fundamental ideas via "The 7 Highly Effective Habits Foundational Principles" deck before all else.That will definitely help strengthen your concept of what the whole idea is about.
Here's the link: http://www.slideshare.net/aoweiyang/the-7-highly-effective
Personal Development Framework:
- Personal Development
- Personal Knowledge
- Types of workplace learning
- The Conceptual evaluation among organizations
- Finding Self
Professionalism:
- Profession, Professional, Professionalism, Professionalization
- Scope of the Profession
- Causes of Lack of Professionalism
- Things to think about!
- Writing Thank-You Notes
- Seven (07) manners for Smartphone use
- Seven (07) Tips for e-mail communication
- Top ten (10) Business Etiquette behavior
- Five (05) keys to be a true professional
This is the third webinar in a series featuring Amanda Murphy of The William D. Ruckelshaus Center regarding Tools and Techniques for managing and Resolving Conflict
Tools and Techniques for Managing and Resolving ConflictJlindstr
This is the first of a series of webinars that Amanda Murphy of the William D. Ruckelshaus Center presented to Extension faculty and staff on Managing and Resolving Conflict.
Conversations about conflict provide parties with the opportunity to examine their own actions and
reactions. This process of reexamination inevitably evokes people’s natural defensive mechanisms.
Defensiveness prevents people from learning and blocks the potential for transformation to occur. This
workshop will look at the internal and external causes of defensiveness, as well as ways that mediators can
intentionally work with this natural phenomena.
Conflict Management Skills for Principals and Vice-PrincipalsTom D'Amico
Conflict management skills for Principals and Vice-Principals. This presentation looks at mediation and conflict management skills for Principals and Vice-Principals. Adult conflict in a school environment can be viewed as an opportunity for positive school improvement.
Interpersonal Skills include communication skills as persuading, listening, and influencing; Leadership skills as prob;em solving, decision making, conflict resolution and finally Team Management as delegating and motivating
Diversity and culture competence are factors as well
http:/www.saharconsulting.com
This is a presentation on Conflict Management. It is a session on how to better manage Conflict in an organization. We all know that conflict in inevitable in any organization. What is required is an effective management of Conflict. In this session I will take you through different reasons why conflict occurs and different styles of managing conflict. I am sure after going through this presentation, you will learn better ways to manage conflict. Enjoy this presentation.
I have added my voice also on this presentation so put on slide show and keep your computer volume high.
This slide deck accompanies a quick introduction to Emotional Intelligence and successful business behaviours.
If you would like to view the YouTube LIVE virtual session, please visit https://www.youtube.com/watch?v=KXcgp_G4icE&feature=youtu.be
Further free resources are available www.aproposltd.net/free
An expanded Conflict Resolution Presentations which gives more practical advice on how to use the information.
I had members of the class give real life examples of Conflict Causes as listed on pages 13-18 . This helped bring out some very REAL issues (without centering anyone out) that we were able to provide resolutions for. Worked well. Good Luck.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
The key differences between the MDR and IVDR in the EUAllensmith572606
In the European Union (EU), two significant regulations have been introduced to enhance the safety and effectiveness of medical devices – the In Vitro Diagnostic Regulation (IVDR) and the Medical Device Regulation (MDR).
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VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Improving profitability for small businessBen Wann
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B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
4. Why don’t
you....
You.......!
You’re an...
If you … I You’re
wouldn’t be always....
in this
situation!
You need
to...
5. Empathetic listening
Win/win attitude
Consider needs of both parties
Understanding another point of view
Problem solving approach
Looking at the options
Using “I” statements
6. Ways of Dealing with Conflict
Destructive Constructive
Anger Empathetic listening
Win/lose attitude Win/win attitude
Maintain fixed positions Consider needs of both parties
Violence Understanding another point of view
Blame Problem solving approach
Accusations Looking at the options
“You” statements “I” Statements
COSTS BENEFITS
7. Conflict
Costs: (Destructive) Benefits: (Constructive)
Damages relationships Enhances relationships
Physical, emotional and Creates an environment for
mental damage self-growth and achievement
Prevents individual and Enables individual and group
group goals being achieved achievement of goals
Wastes time and money Enables peaceful resolution
of problems
Damages self esteem Enhances self esteem
Limits personal potential Fosters the development of
personal potential
11. CONFLICT
Any situation in which your concerns or desires differ from those of another
person i.e. a disagreement between two or more people.
Conflict is neither good nor bad.
It is a normal part of life.
Conflict happens when your NEEDS are different from the NEEDS of
somebody else.
VIOLENCE
When you force yourself over another person and cause harm to get your
way.
A violent act can be physical, verbal or emotional.
Violence is NOT THE SAME as conflict.
Violence is a negative way of dealing with conflict
12.
13. Active Listening Exercise
Pairs – Decide who A and B are in the pair
A = Storyteller B = Active listener
A = Tell story about something good that has
happened to you lately or a problem you have
B = Listen to A’s story then reflect back in your own
words what happened and how A was feeling.
Change roles … A = Active Listener B = Storyteller
Repeat process.
14. The Key to Effective Communication
Remembering that communication is:
60% Body Language
30% Tone of Voice
10% Words
18. Responses to Conflict
(Approach Options)
The choices you have when facing a conflict
or problem with someone.
(Adapted from The Thomas Kilmann Conflict Mode Instrument - TKI)
19. Turtle
Denial, avoid, withdrawal, lose/lose situation
“I’ll think about it tomorrow”
• Stop talking, punish with silence
• Walking away – letting people ‘cool
down’
• Allowing others ownership
• Can become resentful
20. Teddy Bear
Suppression, accommodating, lose/win situation
“It would be my pleasure”
• Act as though nothing is the matter
• Peace keepers – like to preserve
harmony and peacefulness
• Often say “yes” to preserve the
relationship – creating goodwill
• Stay cheerful, but refuse to talk about
the problem - retreating
• Often cross with yourself afterwards
(suppressed feelings of anger and
frustration)
21. Shark
Assertive, power, in control, aggressive, win/lose situation
“My way or the highway"
• Taking quick action
• Challenging - standing up for vital issues
• Refusing to take NO for an answer
• Shouting them down
• Protecting yourself
• Laying down the law (making unpopular
decisions)
22. Fox
Compromising, negotiating, win some/lose some situation
“Let’s make a deal”
• Do what’s fair
• I’ll give if you give – trade off
• “Split the difference” to keep a
friendship
• Gain something for yourself
• Creating temporary solutions
23. Owl
Collaborative, co-operative, working with, problem solving, win/win situation
“Two heads are better than one”
• I want to win and I want you to win
too
• I will state my feelings and needs and
listen to yours too
• Ability to listen, understand and
empathise
• Brainstorming ideas together to seek
mutually acceptable solutions
• Non-threatening communication
25. Turtle – Denial, avoid, withdrawal, silent
treatment, lose-lose, “I’ll think about it tomorrow”
Teddy Bear - Suppression, accommodating,
lose win, “It would be my pleasure”
Shark – Aggressive, power and control,
win-lose, “My way or the highway”
Fox – Compromising, trade-off, win some –
lose some, “Let’s make a deal”
Owl – Co-operative problem solving – win-win
“Two heads are better than one”
26. Influencing Factors…
Who the conflict is with
What the conflict is about
When the conflict occurs
Where the conflict happens
27. OWLS in ACTION …
Mediation – a constructive choice to help resolve conflict
The Cool Schools Peer Mediation
Programme Training DVDs
Primary/Intermediate/Secondary