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PAYAL PATEL
NURSING TUTOR
 Work culture is a collection of attitudes, beliefs and
behaviors that make up the regular atmosphere at work
environment.
 Healthy workplace culture align employee behaviors and
policies with goals.
 A safety culture is the combination of attitudes and
behaviors toward patient safety that are conveyed
when waling into a health facility.
 To create sustainable improvements in safety, it is
necessary to create a culture of safety.
All based on our
mental processes, beliefs, knowledge, and values
What we think
Culture is learned,
not biologically inherited
What we do
What we produce
= the outcomes
Adapted from Reason
We embrace procedures
Self-reflection is encouraged
Safety tends to
come from
management
The factors involved in the culture of patient safety are:-
1.Leadership
Effective leaders show active engagement with patients and staff and this
has a bearing on safer patient care.
When all clinical and nonclinical staff
collaborate effectively, health care
teams can improve patient
outcomes, prevent medical errors,
improve efficiency and increase
patient satisfaction.
Utilizing EBP promotes more of a collaborative
approach to care.
Communication reduces the chances of a breakdown
in continuity of care, builds relationships and
understanding.
Learning is a new concept to provide proper
knowledge and information to the staff related to
equipment, treatment and events.
 4 C's of patient-centered care
Increasing personal connection,
continuity of care,
cultural responsiveness and
community ties are critical for
enhancing the patient experience.
Mutual trust
Shared
perceptions
on the
importance of
safety
Confidence in
the efficacy
of preventive
measures
Safety culture
 To obtain a clear view of the patient safety aspects
requiring urgent attention
 To identify the strength and weaknesses of their safety
culture
 To identify existing patient safety problems, and
benchmark their scores.
 Conduct patient safety leadership walk rounds.
 Create a reporting system
 Designate of patient safety officer
 Reenact real adverse events form your hospital
 Involve patient safety initiatives
 Appoint safety champion for every unit
 Simulate possible adverse events
 Create adverse even response team
 Organizations with a positive safety culture are
characterized by communications founded on
mutual trust, by shared perceptions of the
importance of safety and by confidence in the
efficacy of preventive measures.”
 Manchester Patient Safety Scales (MaPSaf)
 Sexton Safety Attitudes Survey
 Experience of Care Survey
 SHINE Tool
•No time for safety or investment into
improvement
Pathological
•Safety occurs in response to an incident
Reactive
•Safety is driven by management systems and
imposed on the workforce
Bureaucratic
•There is value placed in safety with continually
improving systems
Proactive
•The ideal, where safety is an integral part of
everyday life in all staff
Generative
Increasing
informedne
ss
Increasing trust
Pathological
Reactive
Bureaucratic
Proactive
Generative
Reporting
Investigation
Attitudes
Safety
Management
Systems
Manchester Patient Safety Framework (MaPSaF)
• Facilitate reflection on patient safety culture
• Stimulate discussion about the strengths and weaknesses
of the patient safety culture
• Reveal any differences in perceptions between staff
groups
• Help understand how a more mature safety culture might
look
• Help evaluate any specific intervention needed to change
the patient safety culture
A safety policy
Organisational
arrangements to
support safety
A safety plan
A means of
measuring safety
performance
A feedback loop
to improve safety
performance
Compliance with standards
• Complete
• Partial
• None
Risk Registers
• Current?
• Meaningful?
• Acted upon?
Responding to complaints
• Timely
• Remedial action
Incident reporting and Investigations
• Serious case reviews
• RCA
Measurement of quality and harm continually
• Trigger tool
• Daily measures
Measurement for improvement
• Run charts & SPC
Improvement methodology
• Small scale test of change
• PDSA (Plan do study act)
Strategic Alignment
• Driver diagrams
• Process changes
Human Factors understanding
• Communication e.g. SBAR
• Situational Awareness
NHS III
Risk management Safety 1
Things that
Are difficult
but go
right
Things that
go wrong
Early
completion
Excellent
innovation
Positive
surprises
Unwanted Outcome Planned Great outcome
Escalate
Leaders Daily Safety Brief
Overview of events of harm and
risk
Identify
Ward Bedside huddles
Nurse Doctor Patient
Mitigate
Ward Safety Huddle
Nurses, Doctors, Allied
professionals
PEWS, Watchers, family or
communication concern
The ‘huddle’ suite: Achieving situation
awareness
I-S-B-A-R
 Identify
 Situation
 Background
 Assessment
 Recommendation and Read back
Sr. No Particulars
1 Plan
Identification of a team to administer the survey.
Decide the survey tool.
Decide if paper based or HMIS.
Set a goal of at least a 60% response rate.
Establish start/end dates.
Choose survey timing.
2
Prepare
Survey employees at all levels.
Get the list of respondents ready.
Respondents must spend 50% of the time in the unit.
Advertise the survey (Leaflets and posters)
Engage department and service leaders.
Provide respondents access to information to answer any questions.
3 Survey
Monitor response rate.
Regular update on response rates to leadership and department
heads.
Send reminders.
4 Analyse
Analyse the results, use statistical tools.
Compare and benchmarks results.
5
Debrief
Present results to management first.
Debrief results by individual unit.
Emphasize survey is just a perception and NOT AN EXAM
RESULT
Debrief in the presence of a hospital leader.
Pick top positive scores and top negative scores.
6 Improve
Improvement projects can be based on common themes
identified hospital wide.
Improvement projects can be unit specific based on staff
perception.
Support in planning and delivering improvement projects.
7 Sustain
Informed culture - Frequent leadership walk
rounds to create visibility.
Reporting culture - Establish non punitive
approach to error reporting.
Learning culture - Create opportunities to
learn from defects.
Just culture - Establish fair and just culture. (a
no blame culture)
Flexible culture - Facilitate adapting to
changing demands.
8 Resurvey
Share action plan and results to staff prior to
re-surveying.
Resurvey annually.
Past
harm
Past Harm
Reliability
Sensitivity to
operations
Anticipation
and
preparedness
Integration
and learning
 What did we do well?
◦ So we can replicate
 Past harm
◦ Has patient care been safe in the past?
 Reliability
◦ Are our clinical systems and processes reliable
 Sensitivity to operations
◦ Is care safe today?
 Anticipation and preparedness
◦ Will care be safe in the future?
 Integration and learning
◦ Are we responding and improving?
Patient safety culture

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Patient safety culture

  • 2.  Work culture is a collection of attitudes, beliefs and behaviors that make up the regular atmosphere at work environment.  Healthy workplace culture align employee behaviors and policies with goals.
  • 3.  A safety culture is the combination of attitudes and behaviors toward patient safety that are conveyed when waling into a health facility.  To create sustainable improvements in safety, it is necessary to create a culture of safety.
  • 4. All based on our mental processes, beliefs, knowledge, and values What we think Culture is learned, not biologically inherited What we do What we produce = the outcomes Adapted from Reason
  • 5. We embrace procedures Self-reflection is encouraged Safety tends to come from management
  • 6. The factors involved in the culture of patient safety are:- 1.Leadership Effective leaders show active engagement with patients and staff and this has a bearing on safer patient care.
  • 7. When all clinical and nonclinical staff collaborate effectively, health care teams can improve patient outcomes, prevent medical errors, improve efficiency and increase patient satisfaction.
  • 8. Utilizing EBP promotes more of a collaborative approach to care.
  • 9. Communication reduces the chances of a breakdown in continuity of care, builds relationships and understanding.
  • 10. Learning is a new concept to provide proper knowledge and information to the staff related to equipment, treatment and events.
  • 11.  4 C's of patient-centered care Increasing personal connection, continuity of care, cultural responsiveness and community ties are critical for enhancing the patient experience.
  • 12.
  • 13. Mutual trust Shared perceptions on the importance of safety Confidence in the efficacy of preventive measures Safety culture
  • 14.  To obtain a clear view of the patient safety aspects requiring urgent attention  To identify the strength and weaknesses of their safety culture  To identify existing patient safety problems, and benchmark their scores.
  • 15.  Conduct patient safety leadership walk rounds.  Create a reporting system  Designate of patient safety officer  Reenact real adverse events form your hospital  Involve patient safety initiatives  Appoint safety champion for every unit  Simulate possible adverse events  Create adverse even response team
  • 16.  Organizations with a positive safety culture are characterized by communications founded on mutual trust, by shared perceptions of the importance of safety and by confidence in the efficacy of preventive measures.”
  • 17.  Manchester Patient Safety Scales (MaPSaf)  Sexton Safety Attitudes Survey  Experience of Care Survey  SHINE Tool
  • 18. •No time for safety or investment into improvement Pathological •Safety occurs in response to an incident Reactive •Safety is driven by management systems and imposed on the workforce Bureaucratic •There is value placed in safety with continually improving systems Proactive •The ideal, where safety is an integral part of everyday life in all staff Generative
  • 20.
  • 21.
  • 22.
  • 24. Manchester Patient Safety Framework (MaPSaF) • Facilitate reflection on patient safety culture • Stimulate discussion about the strengths and weaknesses of the patient safety culture • Reveal any differences in perceptions between staff groups • Help understand how a more mature safety culture might look • Help evaluate any specific intervention needed to change the patient safety culture
  • 25.
  • 26. A safety policy Organisational arrangements to support safety A safety plan A means of measuring safety performance A feedback loop to improve safety performance
  • 27. Compliance with standards • Complete • Partial • None Risk Registers • Current? • Meaningful? • Acted upon? Responding to complaints • Timely • Remedial action Incident reporting and Investigations • Serious case reviews • RCA Measurement of quality and harm continually • Trigger tool • Daily measures Measurement for improvement • Run charts & SPC Improvement methodology • Small scale test of change • PDSA (Plan do study act) Strategic Alignment • Driver diagrams • Process changes Human Factors understanding • Communication e.g. SBAR • Situational Awareness NHS III Risk management Safety 1
  • 28. Things that Are difficult but go right Things that go wrong Early completion Excellent innovation Positive surprises Unwanted Outcome Planned Great outcome
  • 29. Escalate Leaders Daily Safety Brief Overview of events of harm and risk Identify Ward Bedside huddles Nurse Doctor Patient Mitigate Ward Safety Huddle Nurses, Doctors, Allied professionals PEWS, Watchers, family or communication concern The ‘huddle’ suite: Achieving situation awareness
  • 30. I-S-B-A-R  Identify  Situation  Background  Assessment  Recommendation and Read back
  • 31. Sr. No Particulars 1 Plan Identification of a team to administer the survey. Decide the survey tool. Decide if paper based or HMIS. Set a goal of at least a 60% response rate. Establish start/end dates. Choose survey timing. 2 Prepare Survey employees at all levels. Get the list of respondents ready. Respondents must spend 50% of the time in the unit. Advertise the survey (Leaflets and posters) Engage department and service leaders. Provide respondents access to information to answer any questions. 3 Survey Monitor response rate. Regular update on response rates to leadership and department heads. Send reminders.
  • 32. 4 Analyse Analyse the results, use statistical tools. Compare and benchmarks results. 5 Debrief Present results to management first. Debrief results by individual unit. Emphasize survey is just a perception and NOT AN EXAM RESULT Debrief in the presence of a hospital leader. Pick top positive scores and top negative scores. 6 Improve Improvement projects can be based on common themes identified hospital wide. Improvement projects can be unit specific based on staff perception. Support in planning and delivering improvement projects.
  • 33. 7 Sustain Informed culture - Frequent leadership walk rounds to create visibility. Reporting culture - Establish non punitive approach to error reporting. Learning culture - Create opportunities to learn from defects. Just culture - Establish fair and just culture. (a no blame culture) Flexible culture - Facilitate adapting to changing demands. 8 Resurvey Share action plan and results to staff prior to re-surveying. Resurvey annually.
  • 35.  What did we do well? ◦ So we can replicate  Past harm ◦ Has patient care been safe in the past?  Reliability ◦ Are our clinical systems and processes reliable  Sensitivity to operations ◦ Is care safe today?  Anticipation and preparedness ◦ Will care be safe in the future?  Integration and learning ◦ Are we responding and improving?