This case study examines the variables that affect team effectiveness and performance. Arun, a team leader, set a sales target without communicating with the sales representatives. As a result, the representatives perceived the target as unachievable from the beginning. When the team achieved 70% of the target, Arun pressured them to reach 100% instead of motivating them. The representatives complained to Madhuraj about Arun's unacceptable behavior. Madhuraj must modify the representatives' perceptions before speaking to Arun. To be a good leader, Arun should communicate targets, understand problems, motivate instead of rebuke, control frustration, and act as a friend, philosopher and guide to the team.

1. CASE STUDY
It takes much more to be a
team leader
Presented by:FARAH DIBA
DEEPALI KUREKAR
SUBHADEEP DUTTA
HARMANDEEP SINGH
SAURABH

2. Leadership

Leadership is the process of influencing
the behavior of others to work willingly
and enthusiastically for achieving
predetermined goals. Leadership is an
important ingredient for a successful
organization.

3. Features of leadership.





Leadership is a continous process of behavior.
Leadership implies the existence of follower.
Leadership involves a community of interest
between the leader and his follower.
Leadership involves an unequal distribution of
authority among the leader and group
member.
Leader can influence their follower and
subordinates.

4. Q1:- In the case what are the specific
variables affecting the team
effectiveness & performance?
In the above case the variables
responsible for the team effectiveness
& performance are as follows : Arun didn’t communicate to the sales
representatives before setting the
target.
 From the beginning, the sales
representatives had the wrong
perception in their mind that the target
was unachievable.

5. CONT….

Arun was disappointed with the
performance of sales representatives &
pressurized them rather than
understanding their problems.
 When the sales representatives
achieved 70% of the target, Arun still
pressurized them for achieving 100%
rather than motivating them.
 The behavior of Arun was not
acceptable by the sales representatives
& they complained to Madhuraj.

6. Q2. Do you feel Madhuraj should
modify team members role before
talking to Arun?
Ans:- We think that Madhuraj should
modify the team members before talking
to Arun because the perception of the
sales representatives was wrong which
demotivated them itself. So it was
necessary to make them focused on the
prescribed target & make them
competent enough to fulfil the common
goal of the organisation.

7. Q3:- can you suggest ways by
which arun can be made good
team leader?
Ans:- Yes we can suggest some ways by which
Arun can be made a good team leader are
as follows : Arun must communicate properly with his
sales representatives before setting the
target.
 Arun should analyze the problems of his
sales representatives to find out where the
failure actually was & to come out with the
quickest suitable solutions.
 When they met the failure, as a team leader
it is the responsibility of Arun to motivate
them rather than rebuking them.

8. Cont…

As a team leader, Arun should have the
tendency to keep patience & must
control his frustration to overcome the
problems & to motivate his sales
representatives.
 As a team leader, Arun should be a
friend-philosopher-guide to his team.

10. THANK YOU