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The document discusses organizational diagnosis and outlines the diagnostic process. It defines diagnosis as identifying system parameters, symptoms, problems, and causes of ineffectiveness. The diagnostic process involves gathering data through methods like surveys and interviews, analyzing the data, and identifying problems and potential solutions. When evaluating diagnosis, factors to consider include the validity and scope of data collection, time and cost required, and how it may be impacted by organizational culture. Common pitfalls discussed are over-diagnosis, threats to confidentiality, and diagnoses made for other motives beyond addressing problems.








