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OPS 571 Week 1 Practice 100% Correct (All Possible
Question/Answer)
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The Tuff Wheels was getting ready to start its development project for a
new product to be added to their small motorized vehicle line for
children. The new product is called the Kiddy Dozer. It will look like a
miniature bulldozer, complete with caterpillar tracks and a blade. Tuff
Wheels has forecasted the demand and the cost to develop and produce
the new Kiddy Dozer. The table below contains the relevant information
for this project.
System integration and validation are an important step in which variant
of the generic product development process?

Operation Management 571
Part 2 Practice week 1
Similarity of projects allows for a streamlined and highly structured
development process in which variant of the generic product
development process?
Technology-push products

Customized products
Complex systems
Quick-build products
Process-intensive products

Quality function deployment (QFD):
Is a manufacturing function aimed at lowering cost by reducing the
portion of rejected units.
Fills the house of quality matrix with the designer's aspirations for the
product.
Starts with studying and listening to customers.
Is a place where the quality assurance function is housed.
Is another term for value engineering.

Simplify products and processes
What dimension of competitiveness does time-to-market performance in
product design and process selection affect?

The most basic categories of cash flow for a typical new product do not
include:
Advocates of financial modeling of product design projects argue that:

Financial analysis focuses on measurable quantities only.
Financial analysis brings discipline and control to the product
development process
Sufficiently rigorous financial analysis can accurately forecast the
product's profit potential.
Financial analysis is as solid as the assumptions that go into the model.
Financial analysis nurtures innovation and creativity.

OPS 571-Week 1 practice questions
Match the following product types to the appropriate product
development description.
Explanation
Descriptions of the product development process for these different
types of products are summarized in Exhibit 3.2 in the text.

2. A process that emphasizes cross-functional integration and concurrent
development of a product and its associated processes is known as
___________. (Choose the correct answer to fill in the blank.)
Explanation: Product design engineers and manufacturing process
planners work together in the process known as concurrent engineering
to ensure that the product is designed in a way that it can be produced by
the firm. Any needed changes to the processes can be planned for and
put in place when production is scheduled to begin.
3. Measures of product development success can be organized in what
three categories?

Explanation: The categories and specific examples of measurements are
provided in Exhibit 3.11 in the text.
4. Concept development assumes a proven technology in which variant
5. System integration and validation are an important step in which
variant of the generic product development process?
6. A reason that firms must develop more new products than ever is
which of the following?

Explanation: Because the number of new products has increased while
model lives and life cycles have shrunk, firms must mount more
development projects than previously, and these projects must use
substantially fewer resources per project.
7. Design for manufacturing and assembly delivers product
improvements by emphasizing which of the following?
Explanation: The greatest improvements related to DFMA arise from
simplification of the product by reducing the number of separate parts.

8. Advocates of financial modeling of product design projects argue
that:
Explanation: Financial modeling and sensitivity analysis are powerful
tools for supporting product development decisions, but these techniques
have important limitations. Many argue that rigorous financial analyses
are required to bring discipline and control to the product development
process. Others argue that financial analysis only focuses on measurable
quantities and that it is often extremely difficult to predict these values
accurately.
9. Sensitivity analysis of the base-case financial model is a useful tool
for which of the following reasons?
10. Performance measures discussed for development projects does not
include

Explanation: Seemeasuring product development performance
discussion.
Week 1 Quizzes
The first step in developing a house of quality is to develop a list of
_____________. (Choose the correct answer to fill in the blank.)
Multiple Choice
•

customer requirements for the product
Correct
•
rooms in the house
•
team members
•
major parts and components of the product
•
major vendors

Explanation
The focus of the house of quality is the customer, so developing a list of
the customers’ requirements for the product is a logical first step
Show my answersExplanation
Item 2
Item 2 0 of 2 points awarded Item Scored
The Tuff Wheels was getting ready to start its development project for a
new product to be added to their small motorized vehicle line for
children. The new product is called the Kiddy Dozer. It will look like a
miniature bulldozer, complete with caterpillar tracks and a blade. Tuff
Wheels has forecasted the demand and the cost to develop and produce
the new Kiddy Dozer. The table below contains the relevant information
for this project.

Tuff Wheels also has provided the project plan shown below. As can be
seen in the project plan, the company thinks that the product life will be
three years until a new product must be created.
Assume all cash flows occur at the end of each period.

a. What is the net present value (discounted at 8%) of this project?
Consider all costs and expected revenues. (Enter your answer in
thousands of dollars. Perform all calculations using Excel. Do not round
any intermediate calculations. Round your answer to the nearest
thousand.)
$8,336
b. What is the impact on NPV for the Kiddy Dozer if the actual sales are
50,000 per year? 70,000 per year? (Enter your answer in thousands of
dollars. Perform all calculations using Excel. Do not round any
intermediate calculations. Round your answer to the nearest thousand.)
NPV 50,000 $6,627
NPV 70,000 $10,046

c. Based on the original sales level of 60,000, what is the effect on NPV
caused by changing the discount rate to 9%, 10%, or 11%? (Enter your
answer in thousands of dollars. Perform all calculations using Excel. Do
not round any intermediate calculations. Round your answer to the
nearest thousand.)
Measures of product development success can be organized in what
three categories?
Multiple Choice
•
Time to market, productivity, and quality
Correct
•

Timeliness, quality, and cost
•
Speed, cost, and effectiveness
•
Cost, quality, and speed
•
Efficiency, effectiveness, and value
Explanation
The categories and specific examples of measurements are provided in
Exhibit 3.11 in the text.

Multiple Choice
•
•
Customized products

•
Complex systems
Correct
•
•
Explanation
See Exhibit 3.2.
Which of the following is a characteristic of concurrent engineering?

Multiple Choice
•
Integrated computer-assisted design
•
Using automated guided vehicles
•
Separate development teams working at once
Correct
•
Having an excellent forecasting system

•
The design-build-test cycle
Explanation
Detail design of the components is a highly parallel process, often
referred to as concurrent engineering, with many separate development
teams working at once.
Multiple Choice
•

•
Fills the house of quality matrix with the designer's aspirations for the
product.
•
Starts with studying and listening to customers.
Correct
•
Is a place where the quality assurance function is housed.
•
Is another term for value engineering.

Explanation
The QFD process starts with studying and listening to customers to
determine the characteristics of a superior product.
The purpose of value analysis/value engineering (VA/VE) is to:
Multiple Choice
•
Simplify products and processes
Correct
•
Explanation

The purpose of value analysis/value engineering (VA/VE) is to simplify
products and processes.
Economic analysis of product development projects is useful in which of
the following circumstances?
Multiple Choice
•
Factory location
•
Distribution decisions
•
Go/no-go milestones

Correct
•
Demand estimation
•
Pricing
Explanation
Economic analysis is useful in at least two different circumstances:
1. Go/no-go milestones.
2. Operational design and development decisions.

include:
Multiple Choice
•
Explanation
The most basic categories of cash flow for a typical new-product-
development project are:

What dimension of competitiveness does quality in product design
affect?
Multiple Choice
•
Engineering hours per project
•

The cost of ongoing service
Correct
•
Responsiveness to customer needs
•
Aesthetics of design
•
None of these
Explanation
SeeMeasuring product development performance discussion..

WEEK 1 EXAM RESULTS/ most answers
In the generic product development process, phase 2 (system-level
design) begins with corporate strategy and incorporates market
objectives.
False
Concept development is one of the typical phases of product
development.
True

Most purchasers of electronic products cannot fully operate them and
use only a small number of the available features
True
Economic analysis of product development projects must evaluate which
of the following?
Multiple Choice
•
Planned profitability of the product
•
Expected market share to be attained
•
Net present value of profits

•
Timing and amount of net cash flow
Correct
•
Demand elasticity of the product
Which of the following is not an example of technology –push product?
Multiple Choice
•
Gore-tex

•
Artificial vein
•
plant seeds
Correct
•
I-phone 7
•
Go-pro Camera

Which of the following is not a typical phases of product development?
Multiple Choice
•
Concept development
•
Planning
•
System-level design
•
early market feedback

Correct
•
Production/ramp-up
Consumer electronics is an example of a product developed in which
Multiple Choice
•
•

Customized products
•
Platform products
•
Incorrect
•

Because ecodesigned products are innovative and have better
environmental performance, they can be of a slightly lesser quality than
the market standard.
False
Performance measures discussed for development projects does not
include
Multiple Choice
•

Frequency of new product introductions
•
Yield
•
Percentage sales coming from very old products
Correct
•
Cost of materials and tooling
•
conformance - reliability in use

Specialized design firms tend to have highly developed processes that
support the needs of particular industries.
True
Quality function deployment involves listening to customers to
True
One of the major benefits of DFMA is that products are designed that
customers will want.
False
A key decision point in the generic development process during "Phase
1: Concept Development" is project approval.
False

Sensitivity analysis of the base-case financial model is a useful tool for
which of the following reasons?
Multiple Choice
•
To determine how long the development process can profitably last
•
To understand how many technical people are needed to make the
project a success
•
To help understand the basic trade-offs of resources committed and cash
received

Correct
•
To identify the necessary product launch date
•
To set marketing and sales budgets
Incorporation of environmental considerations in the design and
development of products or services is called ecodesign.
True
A key tool of a quality function deployment team is the house of quality
matrix.
True

4: Testing and Refinement" is concept approval.
False
DFMA stands for design for manufacturing and assembly.
True
The generic development process outlined in the textbook is followed by
many, if not most, of the firms in the Fortune 500.
False
Multiple Choice

•
•
Customized products
Correct
•
Complex systems
•
•

A competency is not core if it is easy for competitors to imitate.
True
What dimension of competitiveness does quality in product design
affect?
Multiple Choice
•

Engineering hours per project
•
The cost of ongoing service
•
Responsiveness to customer needs
•
Aesthetics of design
Incorrect
•
None of these

The purpose of value analysis/value engineering (VA/VE) is to:
Multiple Choice
A reason that firms must develop more new products than ever is which
of the following?
Multiple Choice
•
patents and trade names

Core competencies are those things that everyone in the firm must be
able to do well.
False
OPS 571-Week 1 practice questions
Match the following product types to the appropriate product
development description.
Explanation

Descriptions of the product development process for these different
types of products are summarized in Exhibit 3.2 in the text.
2. A process that emphasizes cross-functional integration and concurrent
development of a product and its associated processes is known as
___________. (Choose the correct answer to fill in the blank.)
Explanation: Product design engineers and manufacturing process
planners work together in the process known as concurrent engineering
to ensure that the product is designed in a way that it can be produced by
the firm. Any needed changes to the processes can be planned for and
put in place when production is scheduled to begin.
3. Measures of product development success can be organized in what
three categories?

Explanation: The categories and specific examples of measurements are
provided in Exhibit 3.11 in the text.
4. Concept development assumes a proven technology in which variant
5. System integration and validation are an important step in which

Explanation: Because the number of new products has increased while
model lives and life cycles have shrunk, firms must mount more
development projects than previously, and these projects must use
substantially fewer resources per project.

7. Design for manufacturing and assembly delivers product
improvements by emphasizing which of the following?
nt
Explanation: The greatest improvements related to DFMA arise from
simplification of the product by reducing the number of separate parts.
8. Advocates of financial modeling of product design projects argue
that:
Explanation: Financial modeling and sensitivity analysis are powerful
tools for supporting product development decisions, but these techniques
have important limitations. Many argue that rigorous financial analyses
are required to bring discipline and control to the product development
process. Others argue that financial analysis only focuses on measurable
quantities and that it is often extremely difficult to predict these values
accurately.

9. Sensitivity analysis of the base-case financial model is a useful tool
for which of the following reasons?
Explanation: Sensitivity analysis uses the financial model to answer
"what if" questions by calculating the change in NPV corresponding to a
change in the factors included in the model.
10. Performance measures discussed for development projects does not
include
.....................................................................................................................
.........................................
OPS 571T Apply Week 1 Exam Assignment 100%
Correct (All Possible Question/Answer)

1. Concept development is one of the typical phases of product
development.
True
2. Ecodesign replaces one or more of the other requirements
considered in the design process.
3. Sensitivity analysis of the base-case financial model is a useful
tool for which of the following reasons?

Multiple Choice
•
4. The aim of quality function deployment (QFD) is:
5. The most basic categories of cash flow for a typical new product
do not include:

6. What dimension of competitiveness does time-to-market
performance in product design and process selection affect?
7. Early prototypes of a new product, using the same geometry and
material processes as the production versions, are usually constructed
during the concept development phase of the product development
process.
8. A key decision point in the generic development process during
"Phase 1: Concept Development" is project approval.

9. Economic analysis of product development projects must
evaluate which of the following?
10. Similarity of projects allows for a streamlined and highly
structured development process in which variant of the generic product

12. Which of the following is not a typical phases of product
development?
•
Production/ramp-up
13. A key tool of a quality function deployment team is the house of
quality matrix.
14. Performance measures discussed for development projects does
not include

15. Concept development assumes a proven technology in which
16. Quality function deployment involves listening to customers to
True
17. Which of the following is a time-to-market performance measure
used in judging product development performance?
Multiple Choice

Value analysis
18. Incorporation of environmental considerations in the design and
True
19. Quality function deployment (QFD):
•
Is another term for value engineering

20. The generic development process outlined in the textbook is
followed by many, if not most, of the firms in the Fortune 500.
False
21. Which of the following is primarily used to help design products
that will connect product attributes with customer desires?
22. Economic analysis of product development projects is useful in
which of the following circumstances?

23. Which of the following is not a typical phases of product
development?
24. Most purchasers of electronic products cannot fully operate them
and use only a small number of the available features.
True
25. Which of the following is not an example of technology –push
product?

Which of the following is primarily used to help design products that
will connect product attributes with customer desires?
Phase 0: Planning
House of quality matrix
Value analysis/value engineering
Concurrent engineering
System-level design
1: Concept Development" is project approval.
True

False
Quality function deployment is an engineering analysis whose purpose is
to simplify products and processes.
A contract manufacturer is an organization capable of manufacturing
and/or purchasing all of the components needed to produce a finished
product or device.

In the generic product development process, collecting customer needs
is accomplished during phase 0 (planning).
True
False
Because ecodesigned products are innovative and have better
environmental performance, they can be of a slightly lesser quality than
the market standard.
True
False

Which of the following is a time-to-market performance measure used in
judging product development performance?
Concept development is one of the typical phases of product
development.

True
False
A competency is not core if it is easy for competitors to imitate.
True
False
True

False
4: Testing and Refinement" is concept approval.
True

False
objectives.
True
False
of the following?
One of the methodologies that can aid in designing a new product for
customers is a house of quality matrix.

True
False
Design for manufacturing and assembly delivers product improvements
by emphasizing which of the following?

Core competencies are those things that everyone in the firm must be
able to do well.
True
False
Gore-tex
Performance measures discussed for development projects does not
include

Frequency of new product introductions
Yield
Percentage sales coming from very old products
Cost of materials and tooling
conformance - reliability in use
week 1 exam

One of the methodologies that can aid in designing a new product for
customers is a house of quality matrix
True False
objectives
True False

Value analysis/value engineering has as its objective to increase product
quality and reduce costs.
True false
Concept development
Planning

System-level design
Early market feedback
Production/ramp up
Concept development assumes a proven technology in which variant of
the generic product development process?

Complex systems
Platform products
The "house of quality" matrix is a technique that relates customer
requirements to concrete operating or engineering goals.

True false
The conclusion of the product development process is when the product
is withdrawn from the market.
True false
Economic analysis of product development projects is useful in which of
the following circumstances?
Factory location
Distribution decisions
Go/no-go milestones
Demand estimation
Pricing

Specialized design firms tend to have highly developed processes that
support the needs of particular industries
True false
Gore-tex
Artificial vein
Plant seeds
i-phone 7
go-pro camera
A contract manufacturer is an organization capable of manufacturing
and/or purchasing all of the components needed to produce a finished
product or device.

True false
A key tool of a quality function deployment team is the house of quality
matrix.
True false
of the following?
Product life cycles are shorter

Commitments to joint venture partners
They are replacing old customers with new ones
To amortize heavy investments in development labs
The increased difficulty of defending patents and trade names
Designing a new product for aesthetics and for the user is generally
termed industrial design.

True false
True false
include:
Depreciation

Ramp-up cost
Development cost
Sale revenue
Marketing cost
In a concurrent engineering approach to product design and
development, an integration team ensures that various parts of the
product are compatible with the needs of the target customer.

True false
Ecodesign replaces one or more of the other requirements considered in
the design process.
True false
Consumer electronics is an example of a product developed in which

Target customers are specified during "Phase 0: Planning" of the generic
product development process.
True false
The design-build-test cycle

Most purchasers of electronic products cannot fully operate them and
use only a small number of the available features.
True false

The generic development process outlined in the textbook is followed by
many, if not most, of the firms in the Fortune 500.
Sensitivity analysis of the base-case financial model is a useful tool for
which of the following reasons?
.....................................................................................................................
.........................................
Utilization of a production process is the ratio of output to input

Benchmarking refers to the practice of comparing the production metrics
of one firm with the production metrics of another.
One of the tools common to all quality efforts is leadership.
Which of the following is the cost of quality classification for costs such
as inspection, testing, and other tasks to ensure that the product or
process is acceptable?
While business organizations can seek to achieve the Baldrige National
Quality Award, universities cannot.
The philosophical leaders of the quality movement, Philip Crosby, W.
Edwards Deming, and Joseph M. Juran, had the same general message
about what it took to achieve outstanding quality. Which of the
following was part of that message?

Make-to-order production processes are well suited for high-volume
production of a standardized product.
Conformance quality is a strategic decision for a firm.
Setup time is the time required to prepare a process to produce a
particular item.
A fishbone diagram as part of a Six-Sigma quality improvement process
might be found in which DMAIC category?
Process analysis can help answer many important questions such as why
change in a process is necessary.
Process analysis can help answer many important questions such as how
many customers can a process handle per hour.

The dimension of design quality that concerns the consistency of
performance over time or the probability of failing is which of the
following?
Productivity in a production process can be measured by the ratio of
output to input.
Consider a business that can be run using a make-to-stock or make-to-
order process. Further suppose that your demand is 10000 per monthand
is spread out during the month. Capacity of both processes is 15000per
month. Based only on this information, what would be the best choice?
An analytical tool used in Six-Sigma quality improvement programs is
A process flowchart uses which of the following symbols to represent a
decision point in a flow diagram?

The philosophical leaders of the quality movement, Philip Crosby, W.
Edwards Deming, and Joseph M. Juran, had the same general message
following was not part of that message?
Inventory turn is a better measure than the total value of inventory for
comparative purposes because it is a relative measure.
The dimension of design quality that concerns the sensory characteristics
of the product is which of the following?
Cycle time is the ratio of the time that a resource is actually activated
relative to the time that it is available for use.
DPMO refers to

Methods Time Management (MTM) and Most Work Measurement
System (MOST) are proprietary examples of predetermined motion-time
data systems (PMTSs).
Design quality refers to the inherent value of the product in the
marketplace.
Efficiency of a production process is the ratio of the actual output of a
process to some standard.
Hybrid processes combine features of make-to-order and make-to-stock
production processes.
Benchmarking refers to the practice of comparing the production metrics
of one firm with the production metrics of another.
A rectangle is conventionally used in a process flowchart to represent a
task or operation.

An opportunity flow diagram is a time-sequenced chart showing plotted
values measuring the flow of end product or components.
If you want to reduce process flow time, it has been suggested that you
can perform activities in the process in parallel.
Which of the following production process terms best describes the
situation when activities in a stage of production must stop because there
is no work?
Little's law says there is a long-term relationship among the inventory,
throughput, and flow time of a production system in steady state.
One of the tools common to all quality efforts is leadership.
Process analysis can help answer many important questions such as why
change in a process is necessary.

A bottleneck occurs when a stage in a production process is starving.
An advantage of a make-to-stock process is which of the following?
In 1997, the Malcolm Baldrige National Quality Improvement Act
established the U.S. annual award for total quality management.
A fishbone diagram as part of a Six-Sigma quality improvement process
Which of the following terms describes the time a unit spends actually
being worked on together with the time spent waiting in a queue?
The Malcolm Baldrige National Quality Award represents the U.S.
government's endorsement of quality as an essential part of successful
business strategy.

An operational goal of total quality management is the careful design of
the product or service.
Design quality refers to the inherent value of the product in the
marketplace.
McDonald's fast-food restaurants use a make-to-order production
process.
The dimension of design quality that concerns the sensory characteristics
of the product is which of the following?
Design of experiments (DOE) refers to work done before production of
early model prototypes of a new product.

Utilization of a production process is the ratio of output to input.
A cost of quality classification is which of the following?
It is generally believed that the correct cost for a well-run quality
management program should be under 2.5 percent of sales.
A process flowchart uses which of the following symbols to represent
tasks or operations in a flow diagram?
Setup time is the time required to prepare a process to produce a
particular item.
1. Pacing in production processes refers to the fixed timing of the
movement of items through the process.
2. One of the definitions for the cost of quality is that it represents the
costs attributable to the production of quality that is not 100 percent
perfect.

3. Process analysis can help answer many important questions such as
how many customers can a process handle per hour.
4. ISO 9000 is primarily concerned with environmental management.
5. TQM is an acronym meaning "total quality measurement."
6. When we use a make-to-stock production process, we control our
production based on a desired amount of finished goods inventory.
7. Which of the following is a dimension of design quality?
8. The dimension of design quality that concerns the sensory
characteristics of the product is which of the following?
9. Productivity in a production process can be measured by the ratio of
output to input.
10.An operational goal of total quality management is ensuring that the
organization's systems will never produce a defective product or service.

11. The Malcolm Baldrige Award selection process helps improve
quality and productivity by which of the following means?
12. Which of the following are basic assumptions that justify an analysis
of the costs of quality?
13. The term "conformance quality" refers to the relative level of
performance of a product as compared to competing products. For
instance, certain luxury sedans are said to be of "higher quality" than
some low-priced sub-compact automobiles.
14. Efficiency of a production process is the ratio of the actual output of
a process to some standard.
15.The International Organization for Standardization (ISO) is a
specialized international agency recognized by affiliates in more than
160 countries.
16.A "process" is any part of an organization that takes inputs and
transforms them into outputs that, hopefully, are of greater value to the
organization than the original inputs.

17. Cause and effect diagram(choose the most inclusive answer.)
18.Which of the following are eligible companies to be considered for
the Baldrige award?
19. Consider a three sequentially stepped process named as Process A,
Process B and Process C. Input comes into Process A. Output form A
goes into Process B. Output from B goes into Process C. Output of C is
the final output. Suppose that it takes 2 minutes per unit in Process A, 3
minutes per unit in Process B and 1 minute per unit in Process C. What
will be maximum steady state output from this system?
20.A quality guru named Joseph M. Juran defined quality as fitness for
use.
21. Which of the following is the cost of quality classification for costs
such as defects that pass through the system (e.g., customer warranty
replacements, loss of customer or goodwill, handling complaints, and
product repair)?
22. A flowchart as part of a Six-Sigma quality improvement process
23.Run time is calculated by multiplying the number of units in a batch
by the setup time.

organization's systems can consistently produce the product or service as
it is designed.
25. The Malcolm Baldrige National Quality Award is given to
organizations that have done which of the following?
1.Design quality in products refers to the degree to which product or
service design specifications are met.
2.Which of the following is the cost of quality classification for costs
such as scrap, rework, or repair?
3.Cycle time is the ratio of the time that a resource is actually activated
relative to the time that it is available for use.

4.While small business organizations can seek to achieve the Baldrige
National Quality Award, hospitals cannot.
5.Process analysis can help answer many important questions such as
how many customers can a process handle per hour.
6.Which of the following is a dimension of design quality?
7.Job design is defined as the function of specifying the work activities
of an individual or group in an organizational setting.
why change in a process is necessary.

9.A cost of quality classification is which of the following?
10.Little's law says there is a long-term relationship among the
inventory, throughput, and flow time of a production system in steady
state.
11.A process that is in Six-Sigma control will produce no more than two
defects out of every million units.
12.A quality guru named Joseph M. Juran defined quality as fitness for
use.

13.TQM is an acronym meaning "total quality measurement."
14.Design of experiments (DOE) refers to work done before production
of early model prototypes of a new product.
15.Hybrid processes combine features of make-to-order and make-to-
stock production processes.
16.Efficiency of a production process is the ratio of the actual output of
a process to some standard.
17.Which of the following is an analytical tool used in Six-Sigma
quality improvement programs?

18.It is generally believed that the correct cost for a well-run quality
management program should be under 2.5 percent of sales.
19.Which of the following is not an analytical tool used in Six-Sigma
20.Failure mode and effect analysis is used in Six-Sigma projects. It
involves which of the following?
21.The dimension of design quality that concerns the consistency of
performance over time or the probability of failing is which of the
following?

22.A process flowchart uses which of the following symbols to represent
flows of material or customers in a flow diagram?
24.The philosophical leaders of the quality movement, Philip Crosby,
W. Edwards Deming, and Joseph M. Juran, had the same general
message about what it took to achieve outstanding quality. Which of the
following was part of that message?
25. Design of experiments is a statistical methodology often used in Six-
Sigma projects. It aims to accomplish which of the following?

1.Fundamental to any quality program is the determination of quality
specifications and the costs of achieving (or not achieving) those
specifications.
2.An opportunity flow diagram is used to separate the value-added from
the non-value-added steps in a process.
3.Consider a three sequentially stepped process named as Process A,
Process B and Process C. Input comes into Process A. Output form A
goes into Process B. Output from B goes into Process C. Output of C is
the final output. Suppose that it takes 2 minutes per unit in Process A, 3
minutes per unit in Process B and 1 minute per unit in Process C.
Suppose further that Process A receives input at the rate of 30 per hour.
Which process will be experiencing starving?
4.A bottleneck occurs when a stage in a production process is starving.

how many customers can a process handle per hou
6.An opportunity flow diagram as part of a Six-Sigma quality
improvement process might be found in which DMAIC category?
7.Which of the following production process terms best describes the
situation when activities in a stage of production must stop because there
is no work?
a decision point in a flow diagram?

9.If you want to reduce process flow time, it has been suggested that you
can perform activities in the process in parallel.
10.Which of the following are basic assumptions that justify an analysis
of the costs of quality?
11.The term "conformance quality" refers to the relative level of
performance of a product as compared to competing products. For
instance, certain luxury sedans are said to be of "higher quality" than
some low-priced sub-compact automobiles.
12.A quality guru named Joseph M. Juran is well known for his program
structured around "14 points" for management.

13.Design of experiments (DOE) is sometimes referred to as
multivariate testing.
14.The Malcolm Baldrige Award selection process helps improve
quality and productivity by which of the following means?
15.The dimension of design quality that concerns the sensory
characteristics of the product is which of the following?
16.Applicants for the Baldrige Award for total quality management must
submit an application of up to 50 pages that details the processes and
results of their activities under seven major categories. Which of the
following is one of those categories?

organization's systems will never produce a defective product or service.
18.To reduce process throughput time, you might try which of the
following actions?
19.Which of the following are eligible companies to be considered for
the Baldrige award?
20.An operational goal of total quality management is the careful design
of the product or service.
21.Which of the following is the cost of quality classification for costs
such as inspection, testing, and other tasks to ensure that the product or
process is acceptable?

22.Which of the following are not eligible to be considered for the
Baldrige Award?
23.All except one of the following is an analytical tool for six sigma.
24.Throughput rate of a production process is the amount of time a unit
spends actually being worked on.
25.While business organizations can seek to achieve the Baldrige
National Quality Award, universities cannot.

1.One tool used in total quality management is the run chart?
2.Utilization of a production process is the ratio of output to input?
3.ISO 14000 is primarily concerned with environmental management.
4.Which of the following is not an analytical tool used in Six-Sigma
5.Run time is calculated by multiplying the number of units in a batch
by the setup time.

6.Design of experiments is a statistical methodology often used in Six-
Sigma projects. It aims to accomplish which of the following?
7.Determine the cause-and-effect relationships between process
variables and output.

1.Consider a business that can be run using a make-to-stock or make-to-
order process. Further suppose that your demand is 10000 per monthand
is spread out during the month. Capacity of both processes is 15000per
month. Based only on this information, what would be the best choice?
2.Fundamental to any quality program is the determination of quality
specifications and the costs of achieving (or not achieving) those
specifications.

3.Quality at the source" refers to the degree to which product or service
design specifications are met.
4.In 1997, the Malcolm Baldrige National Quality Improvement Act
established the U.S. annual award for total quality management.
5.A diamond is conventionally used in a process flowchart to represent a
storage area or queue.
6.A process is part of an organization that takes __________, turns them
into __________, and adds __________ while doing so.

7.You are in a line at the bank drive-through and 10 cars are in front of
you. You estimate that the clerk is taking about five minutes per car to
serve.
.....................................................................................................................
.........................................
In the textbook, the expression "quality at the source" means that we
need to purchase the best quality a supplier or vendor can provide. Is it
true or not?
Lean production makes implementing green strategies in manufacturing
processes more difficult. Is it true or not?
A principle of value stream mapping is to concentrate on speeding up
value-added operations. Is it true or not?

Value stream mapping involves materials, not information. Is it true or
not?
OPT stands for optimal purchasing technique. Is it true or not?
Respect for people is a key to Toyota's improvement ideas in
manufacturing. Is it true or not?
Respect for people is a key to Toyota's improvement ideas in
manufacturing. Is it true or not?

According to the theory of constraints, which of the following is a kind
of time that makes up the cycle time in production? Is it true or not?
To develop a lean manufacturing system a firm might do which of the
following?
A way to find a bottleneck is to use one's knowledge of a particular
plant, look at the system in operation, and talk with supervisors and -----
-----
A process batch should be no larger than the transfer ---------

Lean production is a management philosophy and a pull system
throughout the plant. Is it true or not?
Departments within a firm often are at odds with each other because
reward systems are often not synchronized with the basic goal of the
firm: to make -------
A kaizen burst is an overfilled --------
On an assembly line, a transfer batch can be one -------
According to the theory of constraints, the term "productivity" is
defined as all those actions that bring a company closer to its goals. Is it
true or false?
One way to find a bottleneck is to run a capacity resource--------
In the textbook, Toyota's Fujio Cho identified which of the following
types of waste to be eliminated?

To implement a flow process in developing a lean system a firm might
do which of the following?
JIT is typically applied to--------------
The effects of statistical variations in processing times in a dependent
sequence will eventually cancel themselves out due to the law of ---------
-----
One of the aims of value stream mapping to eliminate waste in a --------
--------

Firms in Japan tend to have short-term relationships with their suppliers
and customers. Is it true or false?
In a process sequence where a product flows from process A to process
B, process B is called the contingent---------------
Which of the following is a negative aspect of JIT compared to
synchronous manufacturing?
The term "freeze window" refers to the practice of building quality into
the process and not identifying quality by inspection. Is it true or not?

According to the theory of constraints, it is wrong for manufacturers to
try to match capacity with demand by attempting to balance capacity
across a sequence of processes. Unbalanced capacity is better. Is it true
or not?
3.JIT is typically applied to non-repetitive manufacturing. Is it true or
not?
4.JIT requires a stable production level. When compared to
synchronous manufacturing, this is viewed as a negative aspect of JIT. Is
it true or not?

In implementing a lean production system, you should work with
suppliers to do which of the following?
According to the theory of constraints, a bottleneck is any resource
whose capacity is greater than the demand placed on it. Is it true or not?
Company unions in Japan exist to foster a cooperative relationship with
management. Is it true or not?
Value stream mapping involves materials, not information. Is it true or
not?

According to the theory of constraints, throughput is the rate at which
product is passed through the manufacturing system. Is it true or not?
One of the many lean techniques that have been successfully applied in
service firms is leveling facility load. Is it true or not?
According to the theory of constraints, a non-bottleneck is any resource
where capacity is less than the demand placed on it. Is it true or not?
service firms is the eliminating of unnecessary activities. Is it true or
not?

Applying lean concepts to logistics is difficult unless either the
manufacturer or the customer owns the logistics activities. Is it true or
not?
In Japanese manufacturing, automation and robotics are used
extensively to perform dull or routine jobs so employees are free to
focus on important improvement tasks. Is it true or not?
The goal of JIT production is to drive all inventory queues lower. Is it
true or not?

Lean production requires a "push and pull" system of inventory
replenishment. Is it true or not?
A way to find a bottleneck is to use one's knowledge of a particular
plant, look at the system in operation, and talk with supervisors and
workers. Is it true or not?
Synchronous manufacturing refers to the entire production process
working together in harmony to achieve the goals of the firm. Is it true
or not?
You have been called in as a consultant to set up a Kanban control
system. The first thing to do is to determine the number of Kanban card
sets needed. Your research shows that the expected demand during lead
time for a particular component is 150 per hour. You estimate the safety
stock should be set at 25 percent of the demand during lead time. The
tote trays used as containers can hold 8 units of stock, and the lead time
it takes to replenish an order is 2 hours. Which of the following is the
number of Kanban card sets necessary to support this situation. You
found that the number of Kanban cards needed is 47. Your client now

tells you that they miscalculated the demand and the true demand is 300
per hour. All other things remain the same. What is the most appropriate
answer from the choices below?
In setting up a kanban control system you need to determine the number
of kanban card sets needed. If the expected demand during lead time is
25 per hour, the safety stock is 20 percent of the demand during lead
time, the container size is 5, and the lead time to replenish an order is 5
hours, what the number of kanban card sets is needed?
The "dollar days" inventory measurement can be used in purchasing to
discourage large work-in-process and producing earlier than is needed.
Is it true or not?
You have been called in as a consultant to set up a Kanban control
system. The first thing to do is to determine the number of Kanban card

sets needed. Your research shows that the expected demand during lead
time for a particular component is 150 per hour. You estimate the safety
stock should be set at 25 percent of the demand during lead time. The
tote trays used as containers can hold 8 units of stock, and the lead time
it takes to replenish an order is 2 hours. Which of the following is the
number of Kanban card sets necessary to support this situation?
In a process sequence where a product flows from process A to process
B, process B is called the contingent process. Is it true or not?
What terms refers to a schedule that pulls material into final assembly at
a constant rate?
What term refers to the optimization of value-adding activities and
elimination of nonvalue-adding activities that are part of a value system?

What is the name of the software Goldratt developed to implement his
idea of TOC?
What are the three financial measurements necessary to adequately
measure a firm’s performance?
Which of the following are related to lean production?
In a setting up Kanban control system you need to determine the
number of Kanban card sets needed. If assume the expected demand
during lead is 50 per hour, the safety stock is 20 percent of the demand
during lead time, the container size is 4, and the lead time to replenish an
order is 8 hours, what number of Kanban card sets is needed?

Which of the following is a lean production technique that has been
successfully applied in service firms?
Which of the following is a “focusing step” of Dr. Eli Goldratt’s theory
of constraints?
According to the theory of constraints, which of the following can be a
CCR?
Group technology (GT) is credited with which of the following
benefits?

In Japanese manufacturing, automation and robotics are used
extensively to perform dull or routine jobs so employees are free to
focus on important improvement tasks.
Lean production replaced JIT in the 1990s because JIT did not address
the problem of reducing waste.
The operational measure of throughput is "the rate at which money is
generated by the system through production of goods and services that
might be sold." Is it true or not?
Kanban means "symbol" or "box" in Japanese. Is it true or not?
In a lean production system, we expect to see which of the following?
production is a management philosophy and a pull system throughout
the plant. Is it true or not?

According to the theory of constraints, the term "productivity" is
defined as all those actions that bring a company closer to its goals. Is it
true or not?
In setting up a kanban control system you need to determine the number
of kanban card sets needed. If the expected demand during lead time is
25 per hour, the safety stock is 20 percent of the demand during lead
time, the container size is 5, and the lead time to replenish an order is 5
hours, what the number of kanban card sets is needed?
Applying lean concepts in manufacturing balances increases in cost with
quality improvement. Is it true or not?
Value stream mapping is used to visualize product flows through various
processing steps. Is it true or not?
.....................................................................................................................
.........................................

1. The fact that organizations are flattening is one of the reasons
that project management is important
2. Derivative projects are those that address incremental changes to
products or processes.
3. A disadvantage of a matrix project organizational structure is that
a project manager is held responsible for successful completion of the
project.

4. The critical path in a CPM analysis is found by locating the
activities times with zero slack.
5. Here are the data for a time-cost CPM scheduling model
analysis. The time is in days and the costs include both direct and
indirect costs.
If you crash this project to reduce the total time by one day, what is the
total time of the project and total cost?
A simple project listing of five activities, their predecessors, and their
respective time estimates are presented here:

6. Using CPM, what is the latest finish time for the last activity in
this project (i.e., the total time to complete the project)?
7. In CPM, the late start time estimate is the latest time you can
start an activity and still keep the entire project on schedule.
8. A simple project listing of five activities and their respective
time estimates are presented here:
Using CPM, which activities make up the critical path?

9. A simple project listing of five activities, their predecessors, and
their respective time estimates are presented here:
Using the CPM, which activities have slack in this project?
10. A listing of immediate predecessor activities is important
information in a CPM analysis for which of the following reasons?
11. You are managing a project and need to cut the cost of the
project. You decide to transfer workers to another job to cut the project's
costs. Costs associated with transferring the workers are an example of
project indirect costs.

12. One of the assumptions made using CPM is that project activity
sequence relationships can be specified and networked.
13. The critical path of activities in a project is the sequence of
activities that form the shortest chain in a project network of activities.
14. In a CPM analysis, if you subtract the early start from the late
start, the result is the activity's slack time.
15. You know when you have arrived at the optimal solution in using
the time-cost CPM scheduling model analysis when what happens?

16. Using the time-cost CPM model, the crash time is the shortest
possible time allowed for each activity in the project.
17. Complex projects are often subdivided into a series of tasks that
are typically configured to be not longer than several months in duration.
18. You are looking at a chart that has the terms BCWS, BCWP, and
AC indicating lines on the chart. What kind of chart are you looking at?

19. A work breakdown structure is used in project management but it
is not used when the critical path method is involved.
20. CPM is an abbreviation for critical path method.
21. The critical path in a project is that sequence of activities that
consume the longest amount of time in a project network of activities.
22. For an activity in a CPM analysis, the early start time is 8 and the
late start time is 10. Which of the following statements is true?

23. The project indirect costs associated with a project include
overhead, facilities, and resource opportunity costs.
24. A company must perform a maintenance project consisting of
seven activities. The activities, their predecessors, and their respective
Using CPM, which activities have slack in this project?
25. The Gantt chart is an example of a project control chart.

26. A listing of immediate predecessor activities is important
information in a CPM analysis for which of the following reasons?
27. You are looking at a chart that has the terms BCWS, BCWP, and
AC indicating lines on the chart. What kind of chart are you looking at?
28. The second step in managing a project is writing the statement of
work
29. A simple project listing of five activities and their respective

Using CPM, which activities make up the critical path?
30. An advantage of a pure project where self-contained teams work
full time on a project is which of the following?
31. CPM is an abbreviation for critical path method

32. A series of projects that are organized in such a way that each
project utilizes people from different functional areas is using which of
the following organizational structures?
33. Calculating the early start and early finish times for each activity
in a CPM analysis does not provide any useful information
34. The activity direct costs associated with a project might include
giving workers overtime to complete a project in less than the expected
time.
35. For an activity in a CPM analysis, the early start time is 8 and the
late start time is 10. Which of the following statements is true?

36. In a CPM analysis, if you subtract the early start from the late
start, the result is the activity's slack time
37. A project milestone is a specific event to be reached by a
particular point in time
38. A disadvantage of a matrix project organizational structure is that
a project manager is held responsible for successful completion of the
project
Using the CPM, which activities have slack in this project?

40. The critical path in a project is that sequence of activities that
consume the longest amount of time in a project network of activities.
41. You are managing a project and need to cut the cost of the
project. You decide to transfer workers to another job to cut the project's
costs. Costs associated with transferring the workers are an example of
project indirect costs.
42. You have just performed a CPM analysis and have found that
more than one path through the project network has zero slack values.
What can you conclude?

43. Using the time-cost CPM model, the crash time is the shortest
possible time allowed for each activity in the project.
44. You have the following time and cost information for use in a
time-cost CPM scheduling model.
What are the three costs per unit of time to expedite each activity?
45. A company must perform a maintenance project consisting of
seven activities. The activities, their predecessors, and their respective
Using CPM, which activities have slack in this project?

46. You know when you have arrived at the optimal solution in using
the time-cost CPM scheduling model analysis when what happens?
Using CPM, what is the latest finish time for the last activity in this
project (i.e., the total time to complete the project)?
48. A project may be defined as a series of related jobs directed
toward some major output and requiring a significant period of time to
perform.
49. A project starts out as which of the following?

50. Here are the data for a time-cost CPM scheduling model
analysis. The time is in days and the costs include both direct and
indirect costs.
If you crash this project to reduce the total time by one day, what is the
total time of the project and total cost?
51. A work breakdown structure is used in project management but it
is not used when the critical path method is involved.
52. In CPM analysis, it is generally expected that the relationship
between activity direct costs and project indirect costs will be which of
the following?

53. PERT is an abbreviation for which of the following
methodologies?
54. Project management can be defined as planning, directing, and
controlling resources to meet the technical, cost, and time constraints of
the project.
55. The Gantt chart is an example of a project control chart.
56. Upper-level management must decide between pure, functional,
and matrix structures as ways to organize projects.

57. The critical path in a CPM analysis is found by locating the
activities times with zero slack.
58. The project indirect costs associated with a project include
overhead, facilities, and resource opportunity costs
59. When reducing the planned duration of a project using the time-
cost CPM model, we select the activity to crash by determining the cost
of each alternative and selecting the one whose cost is the greatest.
60. The fact that organizations are flattening is one of the reasons
that project management is important.
61. An event unit package is a subdivision of a project.

62. Some of the advantages of a functional project where the project
is housed in a functional division include which of the following?
63. Complex projects are often subdivided into a series of tasks that
are typically configured to be not longer than several months in duration.
64. The valuations in an earned value management analysis must be
either profits or revenue.
65. What type of chart compares the current project schedule with
the original baseline schedule so that deviations from the original plan
can be easily noticed? The following table represents a plan for a project

66. What is the expected completion time for the project?
67. You can accomplish any one of the following at an additional
cost of $1,500. If you will save $1,000 for each day that the earliest
completion time is reduced, which of the following actions should be
taken, if any?
68. What is the probability that the project will take more than 30
days to complete?
69. Calculate the start and finish times for each activity.
70. What are the three types of projects based on the amount of
change involved?

.............................................................................................
.................................................................
Services typically have multiple site locations to maintain close contact
with customers.
The optimal strategy for functional products is to use an efficient supply
chain.
The effect of the lack of synchronization among supply chain members
is referred to as which of the following?

In facility location decision making, the factor-rating system is one of
the least used general location techniques.
A third-party logistics company is a firm that manages all or part of
another company's product delivery operations.
Outsourcing allows a firm to achieve an improved focus on its core
competencies.
If the average aggregate inventory value is $100,000 and the cost of
goods sold is $450,000, which of the following is inventory turnover?

Which of the following is not a criterion that influences manufacturing
plant or warehouse facility location decisions?
Which of the following is not an improvement-driven reason to
outsource?
In the logistics-systems design matrix, volume, cost and speed of
delivery are three variables (assume three levels: low, moderate or high)
used to describe attributes of transportation modes. Rail is associated
with

Which of the following is a not criterion that influences manufacturing
A major problem in a plant location decision based on the factor-rating
system is that simple point-rating schemes do not account for the wide
variance of costs that may occur within each factor used in the analysis.
A favorable business climate in facility location decision making might
include local government providing basic skill training for prospective
members of the workforce.
Which of the following is not an improvement-driven reason for
outsourcing?

Outsourcing is the act of moving some of a firm's internal activities and
decision responsibility to outside providers.
One of the objectives of facility location analysis is to select a site with
the lowest total cost. Which of the following costs should be excluded
from the analysis?
Facility location analysis considers proximity to customers important to
timeliness of deliveries.

Which of the following is a criterion that influences manufacturing plant
or warehouse facility location decisions?
One of the objectives of facility location analysis is to select a site with
the lowest total cost. Which of the following are hidden costs that should
be included in the analysis?
Which of the following is a plant location methodology good for
locating a single facility within a set of existing facilities based in
distances and volumes of goods shipped?
First Among Best Solar Inc. announces thatthey will take back free of
cost, all of their solar panels that are no longer useful. Till now, the cost
of disposal was significant. This action reduces

If the average aggregate inventory value is $1,200,000 and the cost of
In facility location decision making, the educational and skill levels of
the labor pool must match the company's needs.
The inventory turnover ratio used in measuring supply chain efficiency
is found by the ratio of which of the following?

Which of the following is not an infrastructure criteria used in facility
location analysis?
In Hau Lee's uncertainty framework to classify supply chains, a supply
chain for innovative products with an evolving supply process is called
A financially driven reason for outsourcing is that it can help gain access
to new markets, especially in developing countries.
Two common measures to evaluate supply chain efficiency are the
inventory turnover and weeks-of-supply ratios.
The optimal strategy for functional products is to use an efficient supply
chain.

A favorable business climate in facility location decision making might
include government legislation of tax abatements.
used to describe attributes of transportation modes. Air is associated
with ?
The total cost of ownership (TCO) is an estimate of the cost of an item
that includes all the costs related to the procurement and use of an item,
but it does not include any of the costs related to disposing of the item
after it is no longer useful.

Other things remaining the same, if the cost of goods sold decreases,
then inventory go down
A free trade zone operates under different rules and laws than a foreign
trade zone.
In the sourcing/purchasing design matrix, there are three variables:
contract duration, transaction costs and specificity (assume levels as
short, medium and long for contractduration and for the rest, low,
medium and high).Vendor managed inventory belongs to
Which is the most challenging kind of supply chain to manage according
to Hau Lee

Consumer Price Index and the beta flow system
The total cost of ownership (TCO) can be categorized into three areas:
acquisition costs, ownership costs, and post-ownership costs.
The six-step process for green sourcing includes which of the following?
Acquisition costs include which of the following costs?

In facility location decision making, the factor-rating system is based on
linear programming.
A financially driven reason for outsourcing is that it can reduce costs
through a lower cost structure.
APICS, the supply chain, and operations professional organization,
defines logistics as "the art and science of obtaining, producing, and
distributing material and product in the proper place and in proper
quantities."
Outsourcing is the act of moving some of a firm's internal activities and
decision responsibility to outside providers.
Ownership costs include which of the following costs?

Which of the following is an organizationally driven reason for
outsourcing?
How many free trade zones are there in the United States?
.....................................................................................................................
.........................................
OPS 571T Entire Course
OPS 571T Apply Week 1 Exam Assignment 100% Correct (All Possible
Question/Answer)
OPS 571 Week 1 Practice 100% Correct (All Possible Question/Answer)

Question/Answer)
OPS 571T Week 2 Practice100% Correct (All Possible
Question/Answer)
Question/Answer)
OPS 571T Week 3 Practice100% Correct (All Possible
Question/Answer)
Question/Answer)
OPS 571T Week 4 Practice 100% Correct (All Possible
Question/Answer)
Question/Answer)
Question/Answer)

Question/Answer)
Question/Answer)
OPS 571T Week 1 Discussion Product Design Philosophy
OPS 571T Week 2 Discussion ISO Certification
OPS 571T Week 3 Discussion Theory of Constraints

OPS 571T Week 4 Discussion Project Management
OPS 571T Week 5 Discussion Forecasting
OPS 571T Week 6 Discussion Facility Location
.....................................................................................................................
.........................................
Respond to the following in a minimum of 175 words:

· What are the product design philosophies behind industrial design and
design for manufacture and assembly? Which one do you think is more
important in customer-focused product development?
· Provide an example of customer focused product development in your
organization or an organization you have researched
· Provide an example of a successful or unsuccessful introduction of a
new product and an evaluation of its specific development process.
Due Monday
Respond to the questions early. Reply to at least 2 of your classmates.
Be constructive and professional in your responses.
.....................................................................................................................
.........................................

· Is certification under the ISO standards necessary for competing in the
modern market? What should companies consider when deciding
whether to become certified?
· Provide an example of ISO certification of an organization, and how it
has been helpful or not helpful in competing with other organizations.
Due Monday
Reply to at least 2 of your classmates. Be constructive and professional
in your responses.
.....................................................................................................................
.........................................
OPS 571T week 2 practice 100% correct (all possible
question/answer)
1.What is the term that means making the person who does the work
responsible for ensuring that specifications are met?

2.What are the four general categories of quality costs?
4.To reduce process flow time, you might try which of the following
actions?
5.Which of the following terms describes the time a unit spends actually
being worked on together with the time spent waiting in a queue?

7.DPMO refers to
8.A Pareto chart as part of a Six-Sigma quality improvement process
actions?

11.Which of the following terms describes the time a unit spends
actually being worked on together with the time spent waiting in a
queue?
13.DPMO refers to

15.A process is part of an organization that takes __________, turns
them into __________, and adds __________ while doing so.
16.You are in a line at the bank drive-through and 10 cars are in front of
you. You estimate that the clerk is taking about five minutes per car to
serve.
17.How long do you expect to wait in line, in minutes?
responsible for ensuring that specifications are met?
19.What are the four general categories of quality costs?

actions?
queue?

24.DPMO refers to
actions?

queue?
30.DPMO refers to

1)The term CTQ stands for “cost through quality,” which is another way
to express Philip Crosby’s idea that “quality is free”
2)A process flowchart uses which of the following symbols to represent

3)A flowchart as part of a six-sigma quality improvement process might
be found in which DMAIC category?
4)ISO 9000 is primarily concerned with environmental management
5)Which of the following are not eligible to be considered for the
baldrige award?
6)Fundamental to any quality program is the determination of quality
specifications and the costs of achieving or not achieving those
specifications

7)A diamond is conventionally used in a process flowchart to represent a
storage area or queue
8)Process analysis can help answer many important questions such as
how many customers can a process handle per hour
9)process analysis can help answer many important questions such as
why change in a process is necessary
10)To reduce process flow time, you might by which of the following
action
11)Utilization of a production process is the ratio of time that a resource
is actually being used relative to the time it is available for use

12)which of the following is not a category reported in applying for the
baldrige Award
13)A process is any part of an organization that takes inputs and
transforms them into outputs that,hopefully,are of greater value to the
organization that the original inputs
14)DPMO refers to
15)Blocking in production processes is when activities in a stage must
continue because there is no place to deposit completed items

16)TQM was defined in the textbook as managing the entire
organization so that it excels on all dimensions of products and service
that are important to the customer
17)The dimension of design quality that concerns the consistency of the
performance over time or the probability
18)An operational goal of total quality management is the careful design
of the product or service
19) Inventory turn is a better measure than the total value of the
inventory for comparative purposes because it is a relative measure

20)Methods time management (MTM) and most work measurement
system (MOST) are proprietary examples of predetermined motion-time
data systems (PMTSs)
21)A quality guru named Philip Crosby defined quality as conformance
to requirements
22)A quality guru named Philip Crosby defined quality as conformance
to requirements
23)Hybrid process combine features to make-to-order and make-to-stock
production processes
24)Which of the following is the cost of Quality classification for costs
such as defects that pass through the system (e.g Customer warranty

replacements, loss of customer or goodwill, handling Complaints and
product repair
25)Applicants for the Baldrige award for total quality management must
submit an application of up to 50 pages that details the processes and
results of their activities under seven major categories

1.Which of the following is one of those categories?
2.A process is any part of an organization that takes inputs and
transforms them into outputs, that hopefully are of greater value to the
organization that the original inputs
3.DPMO Refers to
4.Blocking in production process is when activities in a stage must
continue because ther is no place to deposit completed items.
5.Assuming all part entering the process during a particular time period
will actually finish the process, then the throughput of the process will
generally equal which of the following?

6.Total quality management
7.Which of these is not a cost of qualtiy
8.You are in the line at the bank drive-through and 10 cars are in front of
you. You estimate that the clerk is taking about five minutes per care to
server. How long do you expect to wait in line, in min.
9.What station sets the maximum possible output from this system?

10.What is that maximum output number?
11.What are the four general categories of quality cost
responsible for ensuring that the specifications are met.
a decision point in the flow diagram
14.An advantage of a make-to-stock process is which of the following

15.Which of the following best describes the term “cycle time”
16.The philosophical leaders of the quality movement, philp Crosby W
Edwards Deming and Joseph M Jaranahd the same general message
following was not part of that message.
17.A fishbone diagram as part of the Six-Sigma Quality improvement
process might be found in which DMAIC category.
.....................................................................................................................
.........................................

· Describe an example where theory of constraints (TOC) was
successfully applied to improve a process, or where you saw the
potential for TOC to improve the process, in either a company you
worked for or a company you were a customer at.
Due Monday
in your responses.
.....................................................................................................................
.........................................
Question/Answer)
JIT manufacturing forces the firm to work with a lower water level
despite safety hazards. Is it true or not?

An MRP system can allow for product rejects by building a larger batch
than is demanded but at JIT system cannot tolerate poor quality. Is it true
or not?
An MRP system can allow for product rejects by building a larger batch
than is demanded but at JIT system cannot tolerate poor quality. Is it true
or not?
Rather than try to adjust the master production schedule to change
resource loads, it is more practical to control the flow at each bottleneck
or CCR to bring the capacities in line. Is it true or not?
Lean production requires a “push and pull” system of inventory
replenishment. Is it true or not?

Departments within the firm often are at odds with each other because
reward systems are often not synchronized with the basic goal of the
firm: To make money. Is it true or not?
Which of the following is not listed in the textbook as a component of a
lean supply chain
A synchronous manufacturing system does not have excess capacity
throughout the system, except for the bottleneck
Which of the following is one of Dr. Eli Goldratt’s rules of production
scheduling for optimized production technology

Kaizen burst is symbol on a value stream map. Is it true or not?
In a process sequence where a product flows from process a to process
B, process A is called the mother process. Is it true or not?
An activity where the parts that go into each unit of the product are
periodically removed from inventory and accounted for based on the
number of units produced is called which of the following?
JIT production means that we produce the product before it is required
so the customer does not wait for the product. Is it true or not?

Consider the relationship between optimal lot size and set-up cost.
Other things remaing the same, as the ser-up cost decreases
In the textbook, Toyota’s Fujio Cho identified which of the following
types of waste to be eliminated.
Buffer inventory in front of a bottleneck is called a time buffer. Is it true
or not?
One way to find a bottleneck is to run a capacity resource profile. Is it
true or not?

the service firms is leveling facility load. Is it true or not?
Applying lean concepts to logistics is difficult unless either the
manufacturer or the customer owns the logistics activities. Is it true or
not?
The term “freeze window” refers tot the practice of building quality into
the process and not identifying quality by inspection. Is it true or not?
service firms is the upgrading of housekeeping. Is it true or not?
Which of the following is not an important concept of TOC?

According to the theory of constraints, which of the following is a
financial measurement that can be used to measure the firms’ ability to
make money?
The first step int the Theory of Constrants is to?
The output of the factory can be no higher that the output of the slowest
machine, the constraint of the system. Is it true or not?
What term refers to the optimization of Value-adding activities and
elimination of the non-value adding activities that are part of a value
stream?

The text list seven prominent types of waste that should be eliminated
form the supply chain. Which of the following is not one of them?
What classic operational measurement does Goldratt redefine as “ all the
action that bring a company closer to its goals”?
What is the term which refers to the entire production process working
in harmony to achieve the profit goals of the firm?
following?

Group technology (GT) is credited with which of the following benefits?
Which of the following is a “focusing step” of Dr Eli Goldratt’s theory
of constraints?
A useful measure of inventory performance is called “dollar days” in
which the following areas are dollar days measurement not useful?
Which of the following is a negative aspect of JIT compared with

The first step in the theory of --------
The output of a factory can be no higher that the output of the slowest
machine, the constraint of the system. Is it true or not?
What term refers to the optimization of value-ending activities and
elimination of non-value added activities that are part of the value
stream?
The text list seven prominent types of waste that should be eliminated
from the supply chain, which of the following is not one of them?

What classic operational measurements does goldartt redefine as “all the
actions that bring a company closer to its goals”?
What is the term which refers to the entire production proecess working
in harmony to achieve the profit goals fo the firm?
following?
Group technology (GT) is credited with which of the following benefits?

successfully applied in service firms
Which of the following is a “focusing step” for Dr Eli Goldratt’s theory
of constraints?
A useful measure of inventory performance is called “dollar days” in
which of the following areas are dollar days measurements not useful
Synchronous manufacturing.
What classic operational measurement does Goldratt redefine as “all the
actions that bring a company closer to its goals”?
In setting up a Kanban control system you need to determine the number
of kanban card sets needed. If assume the expected demand during lead

time is 50 per hour, the safety stock is 20 percent of the demand during
lead time, the container size is 4, and the lead time to replenish an order
is 8 hours, what number of Kanban card sets is needed?
What term refers to the optimization of value-adding activities and
elimination of non-value adding activities that are part of a value
stream?
What phrase refers to the idea that all steps in supply chain processes
that deliver goods and services to the customer should create value?
What is the term which refers to the entire production process working
in harmony to achieve the profit goals of the firm?
According to the theory of constraints, which of the following is an
operational measurement that can be used to measure the firm's ability to
make money?
According to the theory of constraints, which of the following is a kind
of time that makes up the cycle time in production?

Group technology includes the set of psychological tests and training
exercises given to group workers to ensure a high level of teamwork.
Group technology is a philosophy wherein similar parts are grouped
together and the processes required to make the parts are arranged as a
work cell.
What lean concept relates to eliminating non-value-added steps and
waste in product storage process?
The text lists seven prominent types of waste that should be eliminated
from the supply chain. which of the following is not one of them?

what is the name of the software goldratt developed to implement his
idea of TOC?
What classic operational measurment does goldratt redefine as"all the
actions that bring a company closer to its goals"?
You have been called in as a consultant to set up kanban control system.
The first thing to do is to determine the number of Kanban card sets
needed. Your research shows that the expected demand during lead time
for a particular component 150 per hour. You estimate the safety stock
should be set at 25 percent of the demand during lead time. The tote
trays used as containers can hold 8 units of stock, and the lead time it
takes to replenish an order is 2 hours. Which of the following is the
number of Kantan card sets necessary to support this situation?

Which of the following is a 'focusing step' of Dr. Eh Goldratt's theory of
constraints?
A useful measure of invontoryperfomanace is called "dollar days". In
which of the following areas are dollar days measurments n ot useful?
.....................................................................................................................
.........................................

Consider the most complex project you have been involved in. Respond
to the following in a minimum of 175 words:
· Briefly describe the project. Give examples of the following as they
pertain to the project:
· the work breakdown structure
· tasks
· subtasks
· work package
· Were you on the critical path?

· Explain the role the project manager played in managing the project’s
success or failure. Include an example.
Due Monday
in your responses.
.....................................................................................................................
.........................................
· How has the development of the internet affected the way companies
forecast in support of their supply chain planning process?

· Provide an example of a successful or unsuccessful forecast.
Due Monday
in your responses.
.....................................................................................................................
.........................................
· If you were starting a new software development company and could
locate it anywhere in the world, which place would you choose?
· Provide an explanation of the variables you would consider in selecting
the country and justify your rationale.
Due Monday

in your responses.
.....................................................................................................................
.........................................
Question/Answer)
If the average aggregate inventory value is $1,200,000 and the cost of
If the average aggregate inventory value is $45,000 and the cost of
goods sold is $10,000, which of the following is weeks of supply?
Facility location analysis considers the competitive imperative of lowest
total cost.
How many free trade zones are there in the United States?

Facility location analysis considers the competitive imperative of a
favorable business climate as indicated by the presence of other
companies in the same industry.
inventory turnover and weeks-of-supply ratios.
Inventory turnover and weeks of supply are mathematically the inverse
of one another.
Other things remaining the same, if the cost of goods sold decreases,
then
used to describe attributes of transportation modes. Rail is associated
with
A company wants to determine where it should locate a new warehouse.
It has two existing production plants (i.e., plant A and plant B) that will

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