This document outlines the assignments for CMGT 556 for June 2020, including: 1. Weekly discussions, presentations, and assignments on topics like management support systems, key performance indicators, supply chain management, customer relationship management, and enterprise resource planning. 2. Assignments include a presentation on selecting a management support system, a podcast on selecting metrics, a comparison of supply chain software, a presentation on selecting a customer relationship management system, and a security threat analysis. 3. The assignments are designed to help a startup manufacturing company implement systems to improve operations, gain a competitive advantage, and address security issues.

1. CMGT 556 All Assignments (June 2020)
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CMGT 556 Week 1 Management Support System Presentation
CMGT 556 Week 2 Using KPIs and CSFs Podcast
CMGT 556 Week 3 SCM Reference Document
CMGT 556 Week 4 CRM Packages Presentation

2. CMGT 556 Week 5 Viable ERP Solutions Presentation
CMGT 556 Week 6 Security Threat Analysis
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CMGT 556 Entire Course (June 2020)
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CMGT 556 Week 1 Discussion The Case for Letting Business Solve
Social Problems
CMGT 556 Week 1 Management Support System Presentation
CMGT 556 Week 2 Discussion Starting a Business

3. CMGT 556 Week 2 Using KPIs and CSFs Podcast
CMGT 556 Week 3 Discussion CRM, SCM, and ERP in Start-Ups
CMGT 556 Week 3 SCM Reference Document
CMGT 556 Week 4 Discussion Customer Relationships
CMGT 556 Week 4 CRM Packages Presentation

4. CMGT 556 Week 5 Discussion Integrating SCM, CRM, and ERP
CMGT 556 Week 5 Viable ERP Solutions Presentation
CMGT 556 Week 6 Discussion Tapping Online Service Providers
CMGT 556 Week 6 Security Threat Analysis
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CMGT 556 Week 1 Discussion The Case for Letting
Business Solve Social Problems

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Review “Chapter Two Case: Michael Porter on TED – The Case for
Letting Business Solve Social Problems” at the end of Ch. 2 of Business
Driven Technology.
Respond to the following in a minimum of 175 words:
Do you agree or disagree that business can solve social problems?
Justify your answer.
How can the concepts discussed by Michael Porter help with the
decision making process for managers at the three different managerial
levels?
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CMGT 556 Week 1 Management Support System
Presentation
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6. You are a consultant that specializes in Enterprise Resource Planning
(ERP). You have been hired by a small start-up manufacturing company,
with less than 500 hundred employees that specializes in electronic
devices. The CEO of the company would like to incorporate a
management support system (MSS) into the organization to help in
making business decisions. This system will allow managers at the
different levels to easily retrieve information from various databases in
the organization to assist them in running scenarios, performing what-if
analyses, and tracking organizational performance to determine goal
achievement. You’ve been asked by leadership to present an MSS to
help Company ABC understand how to integrate an MSS into their
organization and how it will help them gain a competitive advantage
over other companies. Throughout this course, you will be completing
different assignments that will apply to this company.
Research the different MSS processes currently used in business.
Create a chart that compares each MSS’s potential using Microsoft®
Excel®.

7. Create a 10- to 12-slide, multimedia-rich presentation that includes the
following:
Comparison chart
Features and benefits of using an MSS
What types of decisions will the system support
How the three levels of management will utilize the system and the
value to each level
How the MSS supports establishing a competitive advantage
Recommendation would you make to the organization
Submit your assignment.
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CMGT 556 Week 2 Discussion Starting a Business
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8. Review Scenario 2, “Starting Your Own Business,” in the “Making
Business Decisions” section at the end of Ch. 4 of Business Driven
Technology.
Respond to the following in a minimum of 175 words:
Think about the scenario of starting your own business. What business
would your start-up be?
What three CSFs and KPIs would you use that would help measure
success of your business? Be sure that your metrics include CRM and
SCM metrics to make the determination.
Why are these metrics appropriate and how will they indicate success to
you?
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CMGT 556 Week 2 Using KPIs and CSFs Podcast
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KPIs or CSFs are measurable values that demonstrate how effective a
company is at meeting key business objectives. Think of an area at your

9. current employer (or a previous employer) that would benefit from
utilizing metrics such as KPIs or CSFs.
Research the benefit of using metrics such as KPIs or CSFs.
Create a 3- to 5-minute a podcast and ensure you do the following:
Provide a brief background of the company
Identify the business problem
Suggest three to five metrics that would help the business gauge success
Explain the meaning of each metric
Explain why each metric will help the business determine success
Discuss the affect the evolution of data, information, business
intelligence and knowledge have on the chosen organization
Submit your assignment.

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CMGT 556 Week 3 Discussion CRM, SCM, and ERP in
Start-Ups
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Review Scenario 1, "Cool College Start-Ups,” under “Making Business
Decisions” at the end of Ch. 3 of Business Driven Technology.
Navigate to Inc. and find this year’s current Coolest College Start-ups
article. Choose one of the start-up organizations listed.
Respond to the following in a minimum of 175 words:
Explain how the business could benefit from using CRM, SCM, and
ERP to establish themselves in the marketplace. What strategy would

11. you suggest for the success of SCM in that organization? Be sure each
enterprise system is included in your answer and keep “systems
thinking” in mind.
Is the company using a SCM system software? Are there other software
packages that would work better? If so, what would you suggest?
Explain your answer.
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CMGT 556 Week 3 SCM Reference Document
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The CEO of the startup company you are working with from Week 1
asked you to attend the executive steering committee meeting. The
committee is looking to implement a new SCM system. The
manufacturing company does not currently have a SCM system and does
not believe there is a need for one. The lack of having one causes the
company to have occasional operational issues, which results in a loss of
revenue. The executive steering committee has asked you to research the
different SCM system software packages available and create a
comparison chart of the different packages. They would also like you to
provide a summary that will give a recommendation for what SCM
system the organization should use.

12. Research at least four SCM system software packages.
Create a comparison chart for at least four SCM packages you
researched that includes the following:
Product
Deployment
Demand Planning
Import/Export Management
Inventory Management
Shipping Management
Supplier Management
Transportation Management
Warehouse Management
Cost

13. Write a 1-page summary that will help the executives determine what
SCM system and strategy to use that will ensure success. Be sure to
include the following in your summary:
A high-level overview of the supply chain
Why each step is important to the organization
How the supply chain will help the company succeed and correct the
operational issues.
Submit your assignment.
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CMGT 556 Week 4 CRM Packages Presentation
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The CEO of the manufacturing company you are currently consulting
for has now asked you to look into implementing a CRM. The company
currently uses spreadsheets to track sales calls and a paper address book
to keep customer information. The CEO has asked you to research and
recommend a CRM that will meet the company’s needs.

14. Research at least three CRM packages.
Use Microsoft® Excel® to create a comparison table that compares the
pros and cons of each package.
Select one product for the manufacturing company.
Create a 10- to 12-slide narrated, multimedia-rich
Microsoft®PowerPoint® presentation for the customer on why
implementing the chosen CRM is prudent. Be sure to address the
following:
Why the chosen package is most appropriate
How this software will be an improvement over their current methods

15. How the chosen CRM package will fit into the overall enterprise of the
organization
Benefits the customer can expect as a result of implementing the new
software
Submit your assignment.
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CMGT 556 Week 4 Discussion Customer Relationships
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Review “Chapter Eleven Case: Zappos Is Passionate for Customers” at
the end of Ch. 11 of Business Driven Technology.
Respond to the following in a minimum of 175 words:

16. Consider whether you are for or against the following statement in the
electronic age: Customer relationships are more important than ever, and
Zappos provides the new benchmark that all corporations should follow.
Select a side in the argument and justify your answer.
Does Zappos use a CRM?
How can using a CRM support business operations?
What are the benefits and challenges of using a CRM in a business?
What would you suggest as best practices that should be used for a CRM
to be successful? Explain your answer.
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CMGT 556 Week 5 Discussion Integrating SCM, CRM,
and ERP
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Review “Chapter Twelve Case: Five Famous ERP Failures” at the end
of Ch. 12 of Business Driven Technology. Review each of the five
examples mentioned in the case.

17. Consider the company you currently work for or a company you have
worked for in the past as you respond to the following in a minimum of
175 words:
What is the benefit of integrating SCM, CRM, and ERP in an
organization? How will it help?
Why would an organization need to integrate an ERP?
What advice would you provide a company that is trying to decide if
implementing an ERP is right for their organization?
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CMGT 556 Week 5 Viable ERP Solutions Presentation
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The CEO of the manufacturing company you are currently consulting
for is planning to have a cross-functional division off-site meeting. The
structure of the off-site is segmented into small 30-minute breakout
sessions. You have been asked to lead a discussion on the discovery of
other viable ERP solutions and how the various aspects of customer-
driven business involve and impact SCM, CRM, and ERP systems.

18. Search the internet and/or University Library for various ERP software
systems that are available.
Determine the main selection criteria ERP packages have in common
(features, benefits, modules, and functionality).
Select three packages from your research and create a table summarizing
the results of your research. Be sure to compare and contrast how each
package handles SCM, CRM, and ERP.
Distinguish how the various aspects of customer-driven business
involves and affects SCM, CRM, and ERP systems.
Prepare a 15- to-20 slide, multimedia-rich presentation with audio. The
presentation should include:

19. Comparison table of your three selected software packages
Details of each system
Table of comparisons
SCM, CRM, ERP andthe relationship of customer-driven business
Summary with your conclusion
Submit your assignment.
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CMGT 556 Week 6 Discussion Tapping Online Service
Providers
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Review “Chapter Five Case: Targeting Target” at the end of Ch. 5 of
Business Driven Technology.

20. Respond to the following in a minimum of 175 words:
Authorities frequently tap online service providers to track down
hackers. Do you think it is ethical for authorities to tap an online service
provider and read people’s emails? Justify your position.
What do you consider to be the best ways to protect yourself from
identify theft?
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CMGT 556 Week 6 Security Threat Analysis
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Review Scenario 5, "LifeLock: Keeping Your Identify Safe” in the
“Making Business Decisions” section of “Business Plug-In B6:
Information Security” in Business Drive Technology.

21. Based on the scenario, do additional research to identify ways to limit
security threats. Then write a 2- to 3-page analysis of the identity
scenario by answering the following questions:
From a security perspective, would you use your social security number
in advertising?
What was the security breach in the scenario?
How is this security threat harmful to SCM, CRM,ERP systems?
What type of measures would you use to avoid such a breach?
What type of marketing campaign would you use to avoid this type of
exposure?
What influence does the internet have on enterprise data?
Format any references according to APA guidelines.
Submit your assignment.