Mark responds to Brianna’s concerns about the new employee end-of- shift policy with “...This is a policy straight from corporate. We have to follow it.” What type of influence tactic is Mark utilizing? The influence tactic Mark is utilizing is legitimating tactic, which involves claiming authority by citing corporate policy or rules to justify a request without considering employee input. Required information Manager’s Hot Seat: Power & Influence—Riding the Policy Wave To really understand leadership, we need to understand the concept of power and authority. Authority is the right to perform or command; it comes with the job. In contrast, power is the extent to which a person is able to influence others so they

1. MGT 362T Entire Course
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MGT 362T Week 1 Practice Quiz
MGT 362T Week 1 Apply Wk 1 Change Management A Fresh New
Idea
MGT 362T Week 1 Discussion Change Management
MGT 362T Week 2 Practice Manager's Hot Seat Change

2. MGT 362T Week 2 Apply Vision Statement Case Study
MGT 362T Week 2 Discussion Leading Change
MGT 362T Week 3 Practice Quiz
MGT 362T Week 3 Apply Manager’s Hot Seat: Change-Innovation in
Aisle 9
MGT 362T Week 3 Discussion Risks and Biases
MGT 362T Week 4 Practice Quiz
MGT 362T Week 4 Apply Power and Influence-Riding the Policy
Wave

3. MGT 362T Week 4 Discussion Change Management Validity Tools
MGT 362T Week 5 Practice Quiz
MGT 362T Week 5 Apply Evidence-Based Analytics and Decision
Making Case Study
MGT 362T Week 5 Discussion Change Leadership
.....................................................................................................................
.........................................
MGT 362T Week 1 Apply Wk 1 Change Management A
Fresh New Idea
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MGT 362T Week 1 Apply Wk 1 Change Management A Fresh New
Idea

4. .....................................................................................................................
.........................................
MGT 362T Week 1 Discussion Change Management
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Respond to the following in a minimum of 175 words:
A project or initiative outcome can influence a group of people or
organization.
Discuss change management. Why is the role of change management
important in an organization? Discuss one fact you have learned from
our text regarding change management.
.....................................................................................................................
.........................................
MGT 362T Week 1 Practice Quiz

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MGT 362T Week 1 Practice: Wk 1 – Quiz
Of the six images of managing change, the _____ and _____ images
have their foundations in the field of organization theory.
Multiple Choice
director; coach
navigator; interpreter
caretaker; nurturer
interpreter; caretaker

6. The _____ image of managing change assumes that change managers
receive rather than initiate change.
Multiple Choice
director
caretaker
navigator
interpreter

7. Underpinned by the _____ image, the organizational development (OD)
approach is one where its adherents present their developmental
prescriptions for achieving change as being based, at least traditionally,
upon a core set of values, values that emphasize that change should
benefit not just organizations but the people who staff them.
Multiple Choice
director
navigator
caretaker
coach

8. Underpinned by the _____ image, the sense-making approach maintains
that change emerges over time and consists of a series of interpretive
activities that help to create in people new meanings about their
organizations and about the ways in which they can operate differently
in the future.
Multiple Choice
director
navigator
nurturer
interpreter

9. The primary background of Likert’s organization development (OD)
model is:
Multiple Choice
Productivity and quality of work-life
National Training Laboratories (NTL) and T-groups
Strategic change
Participative management

10. Which of the following is NOT a core set of values contained in the
organization development (OD) field?
Multiple Choice
Humanistic values
Democratic values
Economic values
Developmental values
In the context of the core set of values of the organization development
(OD) field, _____ values relate to openness, honesty, and integrity.

11. Multiple Choice
humanistic
democratic
economic
developmental
In the context of the core set of values of the organization development
(OD) field, _____ values relate to social justice, freedom of choice, and
involvement.
Multiple Choice

12. humanistic
democratic
economic
developmental
The introduction of and transition to new techniques and behaviors
occur during the _________ phase of action research.
Multiple Choice
problem identification

13. joint problem diagnosis
joint action planning
change actions
According to Cummings and Worley, which of the following is NOT a
skill needed by an organization development (OD) practitioner?
Multiple Choice
Intrapersonal skills

14. Interpersonal skills
Technical skills
General consultation skills
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MGT 362T Week 2 Apply Vision Statement Case Study
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1
2
Based on the vision statements expressed, what is the significance
relating to organizational structure?

15. Check All That Apply
Updated visions ilustrate changing priorities in conjunction with internal
and external environmental changes which in turn, may affect changes in
organizational structure
Vision statements have no bearing on changes in organizational structure
or culture,
Vision statements help change leaders focus on what changes may be
necessary to implement the vision
3
In terms of developing an organizational structure accommodating
change, which of the following statements is false
Multiple Choice points
Skipped Vision drives change

16. Vision emerges from the organizational change process.
Vision contributes or hinders the organizational change process
None of these
4
Organizational redesign and restructuring accommodating change
includes, but is not limited to the following considerations
Check All That Apply
Adjustments in lines of business or profit center alignment may be
necessary
Changes in intra and interdepartmental processes may be required to
enhance efficiency and profitability
Changes in policies and relationships with vendors and suppliers may be
required

17. 5
When change in organizational structure is being assessed, the change
leader must consider employees as its most important asset. What are
some of the step(s) that should be taken when reviewing the human
factor of the change equation?
Check All That Apply points
Review of current and future roles and skill sets of employees by work
unit is necessary.
Changes to workforce composition must be addressed and a plan of
action must be developed eg retraining, transfers, downsizing, etc.
Communicating the need for and nature of change to employees is a
prerequisite for a potentially successful change initiative.

18. 6
To what extent do stakeholders influence a plan and subsequent
implementation of organization restructuring that accommodates
change?
Multiple Choice
Stakeholders are incidental to the change process
Stakeholders are not decision makers and cannot influence the potential
outcome of organizational restructuring
Stakeholder expertise in managing change is very limited, and should
not be considered by change leaders in the planning of adaptable
organizational structures O None of the these

19. 7
As the need for organizational change and restructuring is considered by
the change manager
Check All That Apply points
The current circumstances need to be assessed in relation to each
specific organizational change situation.
Appropriateness for wholesale change can be assessed by analytical
tools utilized by the change manager
Mission and vision of the organization as prescribed by senior
management and the board of directors must be woven into any
proposed changes.
8
Initial positioning for potential success of organizational change requires
100

20. Check All That Apply
A thorough analysis and consideration by the change manager senior
management, and board of directors
Top down support from senior management and the board of directors
Employee buy-in via a specific communications program during each
phase of change.
9
The implementation of a successful organizational restructuring
includes, but is not limited to the following actions 1
Multiple Choice
Majority vote by the board of directors.

21. Approval by a legislative or regulatory body
Approval by the employees' representative bargaining units
None of these
10
Organizational structuring accommodating change may be due to the
organization's filing of legal action for reorganization in order to remain
viable, which presents significant challenges for an assigned change
leader. To what extent do the following considerations need to be
included in any plan for organizational structuring?
Multiple Choice
Hiring a good onomey is essen
Avoiding the press and social media is advisable Avoid

22. Filing a gag order on vendors, suppliers, and union representatives is
prudent
None of these
11
From a holistic perspective, organizational structuring accommodating
change consists of a number of elements that the change manager must
assess using evidence-based tools such as environmental scanning that
reveals components of the organization's strengths. weaknesses,
opportunities, and threats. Compartmentalization of each may indicate a
partial restructuring and/or changes in processes What would be
considered driving factors for in the determination of wholesale
restructuring versus partial restructuring
Check All That Apply
Noticeable decline in market share / profitability of the organization
indicates that an in-depth evaluation of the organization's structure,
processes, competition relationships etc. is essential

23. Increase in customer churn, based on industry standards, signals a
potential problem in offerings, product quality pricing customer service,
etc.
It may be isolated to these areas Increase in employee turnover or
grievances bargaining unit claims at different levels in the organization
indicates a human resources issues that must be explored and resolved
.....................................................................................................................
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MGT 362T Week 2 Discussion Leading Change
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Respond to the following in a minimum of 175 words:
The need for change must be differentiated from the ability to change in
order for it to be successful.

24. Discuss the requisite skills a person needs to lead change for a chosen
organization. How can the organization’s structure accommodate
change? Include recommendations from our text.
.....................................................................................................................
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MGT 362T Week 2 Practice Manager's Hot Seat Change
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As some organizations are uncomfortable with change, so are their
employees. Employees are often threatened by change and offer
resistance to it. Resistance to change is an emotional/behavioral
response to real or imagined threats to an established work routine. The
degree to which employees feel threatened depends on whether the
change is adaptive, innovative, or radically innovative. Lewin's Change
Model helps to understand the stages of change so that they can be best
managed.
Employees experience varying levels of change depending on whether
the change is adaptive, innovative, or radically innovative. Adaptive
change is the least threatening as the reintroduction of a familiar
practice. Innovative change is somewhat threatening and involves
moderate complexity, cost, and uncertainty. Radically innovative change
is considered extremely threatening

25. 1. As Rita becomes increasingly frustrated, Carlos tries to offer ______
by telling her how valuable her job and how valuable she is.
multiple interventions
goals
management support
creativity
innovation

26. 2. As represented in this video case, the merger that occurred between
these two companies represents a(n) _____ force affecting the need for
change.
opportunity
strength
weakness
outside
inside
3. Juan and Rita are having trouble with new employees Peters and
Jackson, indicating which of the four targeted areas of change is most
needed?
Changing technology
Changing people

27. Changing structure
Changing function
Changing strategy
4. Carlos wants Juan and Rita to handle the personality issues
themselves. As the company did not make any thought-out change in
anticipation of expected problems, it most likely is being affected by
_______ change.
strategy
external
reactive
proactive
internal

28. 5. __________, a set of techniques for implementing planned change
to make people and organizations more effective, would have been
useful for this organization.
Organizational development
Proactive change
Innovation
Transference
Reactive change
6. Organizational development would be most useful to this
organization in terms of ________.
reactive change
innovation

29. creativity
revitalizing organizations
adapting to mergers
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MGT 362T Week 3 Apply Manager’s Hot Seat: Change-
Innovation in Aisle 9
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MGT 362T Week 3 ApplyManager’s Hot Seat: Change-Innovation in
Aisle 9
At the beginning of the video, Priya ends her presentation by asking her
colleagues to imagine “a world where you never have to wait in line for
your groceries again!” What stage of Lewin’s Change Model is Priya
exhibiting?
Harry grants permission for Priya to start automated sales at one of
Bergman’s locations. What stage of Lewin’s Change Model is Harry
exhibiting?

30. Aiden tells Harry that, “The heart of Bergman’s would still be intact. All
Priya is proposing here really is taking the idea of self-checkout a couple
steps further…” Based on this statement, Aiden most likely believes
automation represents ______ change.
The need for change to automated sales at Bergman’s most likely arises
from a(n) ______ force.
Aiden and Priya believe automation is necessary so Bergman’s can be
______, not ______.
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MGT 362T Week 3 Discussion Risks and Biases
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Respond to the following in a minimum of 175 words:

31. Within an environment where change is needed, you must recognize the
obstacles that can make changes difficult to implement. Two of these
obstacles are risk, which can observed by others, and biases, which tend
to be personal and internalized.
Discuss risks and biases for a chosen organization. How can they taint
analysis? How could you minimize resistance to the use of analytics-
based decision making? Include specific recommendations from our
text.
.....................................................................................................................
.........................................
MGT 362T Week 3 Practice Quiz
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MGT 362T Week 3 PracticeQuiz
Beltip Corp. was forced to shut its operations in a country due to the
outbreak of a civil war in that country. The change in operations
experienced by Beltip is most accurately termed as a(n) _____.

32. HomeCare Corp. is a manufacturer of household utilities. A recent fire at
one of its production units caused HomeCare to reduce its production.
This change in production is known as a(n) _____.
_____ are those that are implemented in anticipation of, or in response
to, known trends and developments.
_____ are those that just happen, or have to happen, in response to
unforeseen events, such as the sudden opening of new market
opportunities, or accidents and failures.
Incremental change differs from transformational change in that
incremental change is:
Which of the following reasons is NOT cited in the text as a cause of
resistance that a change manager will have to diagnose before taking
action?
People find it easier to support changes when:
Which of the following factors is most likely to make the people in an
organization lose conviction that a change is necessary?
Which of the following is the most likely negative consequence of
excessive change in an organization?

33. Which of the following statements is true of resistance to change?
.....................................................................................................................
.........................................
MGT 362T Week 4 Apply Power and Influence-Riding
the Policy Wave
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MGT 362T Week 4 ApplyPower and Influence-Riding the Policy Wave
Required information
Manager’s Hot Seat: Power & Influence—Riding the Policy Wave
To really understand leadership, we need to understand the concept of
power and authority. Authority is the right to perform or command; it
comes with the job. In contrast, power is the extent to which a person is
able to influence others so they respond to orders. Managers need to be
able to influence those around them in order to gain their commitment.

34. Influence tactics may be hard or soft, and the tactic chosen may be
contingent on the particular situation at hand.
It’s November and the holiday rush is upon a mid-size retail surf store.
The store manager is having a meeting with some of his staff. They are
quite disgruntled about two new policies that have been put in place.
First, employees who are clocking out of their shift need to wait for a
manager to check them before leaving the premises. Second, employees
cannot take any leave during the holiday rush between Thanksgiving and
Christmas Eve. Employees are not happy about these policies. How is
the leadership team handling the situation? How would you?
Click the ► button to watch the video. Then, answer the questions that
follow.
Play Video
Mark responds to Brianna’s concerns about the new employee end-of-
shift policy with “…This is a policy straight from corporate. We have to
follow it.” What type of influence tactic is Mark utilizing?

35. Multiple Choice
coalition tactics
exchange
rational persuasion
legitimating tactic
consultation
Required information

36. Manager’s Hot Seat: Power & Influence—Riding the Policy Wave
To really understand leadership, we need to understand the concept of
power and authority. Authority is the right to perform or command; it
comes with the job. In contrast, power is the extent to which a person is
able to influence others so they respond to orders. Managers need to be
able to influence those around them in order to gain their commitment.
Influence tactics may be hard or soft, and the tactic chosen may be
contingent on the particular situation at hand.
It’s November and the holiday rush is upon a mid-size retail surf store.
The store manager is having a meeting with some of his staff. They are
quite disgruntled about two new policies that have been put in place.
First, employees who are clocking out of their shift need to wait for a
manager to check them before leaving the premises. Second, employees
cannot take any leave during the holiday rush between Thanksgiving and
Christmas Eve. Employees are not happy about these policies. How is
the leadership team handling the situation? How would you?

37. Click the ► button to watch the video. Then, answer the questions that
follow.
Play Video
In response to the new employee end-of-shift policy Brianna proposes
that Ollie pay its employees on their breaks instead of making them
clock out. Brianna is most likely utilizing the ______ influence tactic.
Multiple Choice
exchange
pressure
personal appeals
ingratiation

38. inspirational appeals
Required information
Manager’s Hot Seat: Power & Influence—Riding the Policy Wave
To really understand leadership, we need to understand the concept of
power and authority. Authority is the right to perform or command; it
comes with the job. In contrast, power is the extent to which a person is
able to influence others so they respond to orders. Managers need to be
able to influence those around them in order to gain their commitment.
Influence tactics may be hard or soft, and the tactic chosen may be
contingent on the particular situation at hand.

39. It’s November and the holiday rush is upon a mid-size retail surf store.
The store manager is having a meeting with some of his staff. They are
quite disgruntled about two new policies that have been put in place.
First, employees who are clocking out of their shift need to wait for a
manager to check them before leaving the premises. Second, employees
cannot take any leave during the holiday rush between Thanksgiving and
Christmas Eve. Employees are not happy about these policies. How is
the leadership team handling the situation? How would you?
Click the ► button to watch the video. Then, answer the questions that
follow.
Play Video
Which of the following sources of power does Mark have in enforcing
Ollie’s holiday scheduling policy?
Multiple Choice
expert

40. referent
legitimate
exchange
consultation
Required information
Manager’s Hot Seat: Power & Influence—Riding the Policy Wave

41. To really understand leadership, we need to understand the concept of
power and authority. Authority is the right to perform or command; it
comes with the job. In contrast, power is the extent to which a person is
able to influence others so they respond to orders. Managers need to be
able to influence those around them in order to gain their commitment.
Influence tactics may be hard or soft, and the tactic chosen may be
contingent on the particular situation at hand.
It’s November and the holiday rush is upon a mid-size retail surf store.
The store manager is having a meeting with some of his staff. They are
quite disgruntled about two new policies that have been put in place.
First, employees who are clocking out of their shift need to wait for a
manager to check them before leaving the premises. Second, employees
cannot take any leave during the holiday rush between Thanksgiving and
Christmas Eve. Employees are not happy about these policies. How is
the leadership team handling the situation? How would you?
Click the ► button to watch the video. Then, answer the questions that
follow.
Play Video

42. Based on the video, Mark seems to be a ______ leader while Sherry is
more of a ______ leader.
Multiple Choice
transformational; transactional
passive; active
active; passive
situational; transactional
transactional; transformational

43. Required information
Manager’s Hot Seat: Power & Influence—Riding the Policy Wave
To really understand leadership, we need to understand the concept of
power and authority. Authority is the right to perform or command; it
comes with the job. In contrast, power is the extent to which a person is
able to influence others so they respond to orders. Managers need to be
able to influence those around them in order to gain their commitment.
Influence tactics may be hard or soft, and the tactic chosen may be
contingent on the particular situation at hand.
It’s November and the holiday rush is upon a mid-size retail surf store.
The store manager is having a meeting with some of his staff. They are
quite disgruntled about two new policies that have been put in place.
First, employees who are clocking out of their shift need to wait for a
manager to check them before leaving the premises. Second, employees
cannot take any leave during the holiday rush between Thanksgiving and
Christmas Eve. Employees are not happy about these policies. How is
the leadership team handling the situation? How would you?

44. Click the ► button to watch the video. Then, answer the questions that
follow.
Play Video
Mark’s apparent favoritism toward Amir is representative of
Multiple Choice
leader-member exchange.
servant leadership.
charismatic leadership.

45. laissez-faire leadership.
transformational leadership.
.....................................................................................................................
.........................................
MGT 362T Week 4 Discussion Change Management
Validity Tools
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Respond to the following in a minimum of 175 words:
In addition to knowing how to measure the effectiveness of a needed
change, you must prepare for all the reasons that a project can fail.

46. Discuss change management validity tools for a chosen organization.
How could you apply analytical frameworks to illustrate possible project
outcomes, assess risks, and develop contingency plans?
.....................................................................................................................
.........................................
MGT 362T Week 4 Practice Quiz
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MGT 362T Week 4 PracticeQuiz
According to Warner Burke, which of the following is a way in which
organizational models can be useful?
Multiple Choice
By reducing the manageability of a complex situation
By helping to prioritize the issues that need most attention

47. By providing specific languages for different stakeholder groups to
discuss organizational properties
By minimizing the interconnectedness of various organizational
properties
According to Warner Burke, which of the following is NOT a way in
which organizational models can be useful?
Multiple Choice
By identifying key organizational interdependencies
By offering guidance about the appropriate sequence of actions in a
change process

48. By providing a common language with which different stakeholder
groups can discuss organizational properties
By predicting the magnitude of change
Which of the following is NOT one of the questions asked when
performing gap analysis?
Multiple Choice
Where are we now?
How did we get here?
Where do we want to get to?

49. What do we need to do in order to get there?
According to Rosabeth Moss Kanter, segmentalist organizations are
characterized by _____.
Multiple Choice
the compartmentalization of problem-solving
the ability to overthrow history and precedent
a cooperative environment

50. a flat organizational structure
Unlike traditional organization designs, built-to-change organization
designs _____.
Multiple Choice
include employment contracts based on expectations set out in the job
description
hire people with the capabilities for the job for which they have applied
pay for the job and what it involves
include ongoing training in skills to support change

51. _____ change theorists and practitioners take an “it depends” approach
in which the style of change, especially the style of leadership, is
dependent on the scale of the proposed change and the readiness of the
staff to receive it.
Multiple Choice
Compulsion
Contingency
Processual
None of these

52. The contingency change management approach is underpinned by the
_____ image of managing change.
Multiple Choice
director
follower
interpreter
caretaker

53. Process theories see change unfolding over time in a messy and iterative
way and thus rely more heavily on the image of a change manager as
a(n)_____.
Multiple Choice
director
navigator
interpreter
caretaker

54. Which of the following is one of “the seven Cs of change” developed by
the UK Chartered Institute of Personnel and Development?
Multiple Choice
Capturing learning
Criticizing stakeholders
Canceling communication
Capitalizing on losses
Which of the following companies developed the awareness, desire,
knowledge, ability, and reinforcement (ADKAR) model of change?

55. Multiple Choice
Prosci
Apple
McKinsey
Gartner
.....................................................................................................................
.........................................
MGT 362T Week 5 Apply Evidence-Based Analytics and
Decision Making Case Study
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MGT 362T Week 5 Apply: Wk 5 – Evidence-Based Analytics and
Decision Making Case Study

56. The old adage “nothing is constant but change” implies that
organizations are always in a state of flux and business leaders cannot
necessarily keep pace with the rate of change. Thus, which of the
following statements do you consider the most accurate.
Multiple Choice
This observation indicates that business leaders’ ability to make
effective decisions is limited by an uncertain future.
The use of evidence-based analytical tools is necessary to assess current
situations and improve the quality of strategic decision making.
Considering the accelerated rate of change in today’s business climate, a
permanent title of change manager should be adopted in organizations to
scan the environment.
None of the above.

57. Refer to Highlight “Change Metrics”. Which of the following statements
best describes why the business leaders altered their approach to the
organizational crisis.
Multiple Choice
Upon assessment of the competitive environment using evidence-based
analytics, Continental’s leaders recognized that the organization’s
emphasis was misplaced, and changed its strategic objectives.
The bankruptcy court appointed independent overseers to force change.
Continental leadership was attempting to raise stock prices in
anticipation of a buyout.
Union leadership was ready to call for a national walkout during the
Chapter 11 hearings.

58. Upon review of the effectiveness of a strategic business decision using
evidence-based analytics, business leaders may reverse course. Refer to
Highlight, “Unanticipated Consequences at FedEx”. What factor(s) led
to reversal of the new scheduling system?
Multiple Choice
Restrictions on international air space were not accounted for in the
decision making.
The cost of upgrading the technology infrastructure was cost prohibitive.
The new system contained assumptions that did not consider critical
factors such as changes in time zones, travel time across hemispheres,
and pilot flying hours.

59. There was an inadequate number of aircraft to accommodate the new
schedule.
Sustainability of change is associated with:
Check All That Apply
New working practicesNew working practices
Reductions in time to marketReductions in time to market
Adapting to circumstances to gain increasing benefits for organizational
initiatives
Redesigning roles, staff selection, and redesign of reward systems is
linked to
Multiple Choice

60. Changing societal requisites and regulatory policies
Attracting employees
“human sustainability” policies to address human and social
sustainability
None of the above
Walking the Talk” is a(n)
Multiple Choice
Euphemism

61. Theoretical term for employee / manager communication
Phrase that refers to a leader who encourages volunteer acts of
initiatives, celebrates “smaller wins” and “corrections” in progress
Outdated term for leadership in today’s cyber world
When using evidence-based analytics in decision making, measurement
is an essential tool in gauging progress. However, the leader needs to
assess data based on the following consideration(s).
Check All That Apply
To what extent is the measurement an accurate representation of the
success of the change initiative?To what extent is the measurement an
accurate representation of the success of the change initiative?

62. What is the relationship between the time of the measurement being
reported and the timeframe over which the benefits of the change is
expected to be delivered?What is the relationship between the time of
the measurement being reported and the timeframe over which the
benefits of the change is expected to be delivered?
What are the components of the measurement being monitored e.g.
internal and/or external environmental factors and to what extent are
they relevant to the organizational change?
Analytical tools and decision-making framework models are essential in
the business leader toolbox to move an organization forward in
refreshing the vision and associated strategies to achieve that vision. In
order to sustain the change initiative, what are some actions necessary to
prevent initiative decay?
Check All That Apply
Ensure changes are sustainable, and are handed over to the operational
environment of the organization.Ensure changes are sustainable, and are
handed over to the operational environment of the organization.
Develop capacity and capability for continuous improvement.Develop
capacity and capability for continuous improvement.
None of the above.

63. In times of change, strong leadership is essential and cannot be
overstated. While the use of metrics may reinforce presentation of a
persuasive argument for change to stakeholders, leaders need to project
certain qualities and values, which include, but not limited to the
following.
Check All That Apply
Leaders should be “role models” of the desired changes, focusing on
organizational culture and developing a climate for continuous
improvement.Leaders should be “role models” of the desired changes,
focusing on organizational culture and developing a climate for
continuous improvement.
Leaders must possess the qualities of integrity and credibility in order to
communicate change and enlist the support for change among
employees effectively.Leaders must possess the qualities of integrity and
credibility in order to communicate change and enlist the support for
change among employees effectively.
Leaders should empower change teams to take risks, communicate
decision making authority clearly, and remove barriers to their progress
accordingly.

64. As noted earlier, today’s business leaders are equipped with a “toolbox”
to improve strategic decision-making involving change. However, not
all initiatives should be sustained, which was referenced in the FedEx
case. In distinguishing between “blameworthy” and “praiseworthy”
change initiatives, what guidelines are relevant in determining the
difference?
Check All That Apply
“Blameworthy” failures include deliberate or inadvertent deviations
from the prescribed practice.”Blameworthy” failures include deliberate
or inadvertent deviations from the prescribed practice.
Experimental approaches designed to improve performance are
considered “praiseworthy”, because managers can learn from the
failure.Experimental approaches designed to improve performance are
considered “praiseworthy”, because managers can learn from the failure.
There are no failures that are considered acceptable, and differences
don’t matter.
.....................................................................................................................
.........................................
MGT 362T Week 5 Discussion Change Leadership

65. For more course tutorials visit
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Respond to the following in a minimum of 175 words:
As a change leader, you can be a positive influence on change and
making change happen, strengthening your own career and professional
capabilities. What skills and tools have you learned in this course that
will help you be an effective change leader?
Discuss the differences between managing change and leading change.
What are the advantages of being a change leader?
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MGT 362T Entire Course
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66. MGT 362T Week 1 Practice Quiz
MGT 362T Week 1 Apply Wk 1 Change Management A Fresh New
Idea
MGT 362T Week 1 Discussion Change Management
MGT 362T Week 2 Practice Manager's Hot Seat Change
MGT 362T Week 2 Apply Vision Statement Case Study
MGT 362T Week 2 Discussion Leading Change

67. MGT 362T Week 3 Practice Quiz
MGT 362T Week 3 Apply Manager’s Hot Seat: Change-Innovation in
Aisle 9
MGT 362T Week 3 Discussion Risks and Biases
MGT 362T Week 4 Practice Quiz
MGT 362T Week 4 Apply Power and Influence-Riding the Policy
Wave
MGT 362T Week 4 Discussion Change Management Validity Tools
MGT 362T Week 5 Practice Quiz

68. MGT 362T Week 5 Apply Evidence-Based Analytics and Decision
Making Case Study
MGT 362T Week 5 Discussion Change Leadership