Opening the Outage Door: Integrating OMS into CIS
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Tri-County Electric Co-Op breaks the OMS data barrier by integrating their existing ATS OpenOne CIS system with Schneider Electric’s Responder OMS. CSR’s now have the ability to: retrieve past outage information for the customer account; input new outage calls on behalf of the customer; and retrieve real-time outage information for existing outages. Customers are now able to enter outages from web and mobile technologies. SSP Innovations bridged the gap with a Multispeak-based web service.
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Opening the Outage Door: Integrating OMS into CIS
- 1. 2105 Esri Electric & Gas GIS User Conference Opening the Outage Door : Integrating OMS into CIS October 7, 2015
- 2. Zach Bettis | TCEC •GIS Analyst •ArcGIS and ArcFM •Projects / Solutions Jeff Mertz | SSP Innovations •Director of Technology •Principal Consultant •Many hats Introductions
- 3. About Us…. • Established in 1939 • Headquarters: Azle, TX • 4 District Offices • Serve 16 Counties in North Central Texas • Interesting Facts • 149 Employees • 100,380 Active Meters • 673 Meters / Employee • 8,550 Miles of Line • 670 MW Summer Peak Demand • Advancing GIS applications
- 4. Zach Bettis | TCEC •GIS Analyst •ArcGIS and ArcFM •Projects / Solutions Jeff Mertz | SSP Innovations •Director of Technology •Principal Consultant •Many hats Introductions
- 5. About Us…. • Eleven-year old GIS consulting company • Work exclusively in the U.S. utility/telecom industries • Team of ~30 Based in the Denver area • 100% of our work is performed at utilities & telecoms with Esri-based GIS • 100% aligned with Esri platform strategy • 60+ clients; 100+ combined years working with Esri software • Industry-leading reputation for quality, successful solutions to requirements
- 6. Business Drivers • Strengthen Customer Service with accurate outage data • Retrieve current outage information • Retrieve historical outage information • Entry of new outage for a customer / location • Increase productivity by consolidating systems • No more entry into Responder™ system • Users can use the existing system from ATS
- 7. The Solution • Screen customizations • Current outage information • Historical outage information • Application enhancements • “Take Outage” function ATS Enhancements
- 8. The Solution • Designed in collaboration with ATS • Messages used MultiSpeak 4.0 standard • Windows WCF service • Use of Responder™ provided services / API Integration Service
- 9. The Solution • Overview Integration Service SQL Server Responder ResponderArchive ATS CIS System ATS Integration Responder Server OMSIntegration Service Multicasting Interface Responder Services
- 10. The Solution Interface calls • GetOutageEventStatusByOutageLocation • Returns outage information by location to ATS • GetOutageEvent • Returns outage information by outage id to ATS • ODEventNotification • Receives outage event information and submits call to the Responder™ system • GetOutageHistoryOnServiceLocation • Returns historical outage information to ATS Integration Service
- 11. Benefits • Increased productivity • Increased consumer satisfaction • Better communication • With consumers • With dispatchers • Quick access to pertinent, detailed information • Less applications to train on and maintain
- 12. Questions? Zach Bettis Jeff Mertz TCEC SSP