Omar Erfan is seeking a position in international business where his skills can be valued and he can continue learning and expanding his knowledge. He has over 15 years of work experience in marketing, public relations, facilities management, and customer service roles. His educational background includes a degree in tourism and business skills training courses. He is fluent in English and has basic Italian language skills.

1. OMAR MAMDOUH HAMZA ERFAN
Mobile +971509646554
E-mail
omar.erfan@yahoo.com
Objectives To obtain a good position in an international business sector,
where my skills and capabilities will be valued and where I
will find opportunities to learn and expand my
knowledge.
Personaldata Dateofbirth: 16th
ofOctober197
8Nationality: Egyptian
Maritalstatus: Married
Militarystatus: Exempted
Driving License: Available
Academic Study 1996-2000 the Higher Institute for Specific Studies Cairo,
Egypt
*Tourism department
*Grade: Good

2. Other Courses Apr 2003 till Jul 2003
Basic Business Skills Acquisition on (BBSA) Cairo, Egypt
Sponsored by the Future Generation Foundation (FGF)
training through which I:
Developed language and computer skills.
Enhanced presentation & project development skills.
Acquired basic business skills including marketing, sales,
banking, accounting, business correspondence and report
writing.
Further skills Computer:
Windows, word, PowerPoint, outlook, Ms Project and Excel.
Languages: Arabic: Native language
English: Fluent (written spoken)
Italian: Fair (spoken)

3. WORK HISTORY
Feb 2016 till Present
Association: ALHOSN University
Position: Student Alumni Services Center Officer (SASC)
Job Description
Providing full range of student services support to students and the general public by
responding to inquiries and requests for information and assistance in person, online
or by telephone.
Assisting, and informing students with student services processes, procedures and
policies, which include, but are not limited to: admissions; advising,
assessment/testing; financial aid I/II; graduation; registration; new student
orientation, self-service stations and veteran’s services.
And assisting students to navigate the student portal and online student services
processes.
Interpreting complex information, making evaluative determinations and
recommendations regarding services, programs, and procedures to students, College
employees and the public.
Assisting students in the resolution of issues, concerns and problems.
Communicating with students and the general public to promote the College’s
services and programs.
Preparing for and participating in a variety of College
Recommending and assisting in the implementation of goals and objectives;
participating in establishing and implementing unit policies and procedures.
Performing other duties of a similar nature or level. As Required

4. July 2013 till Feb 2016
Association: ALHOSN University
Position: Marketing and PR Executive
Job Description
Deal with queries from the public, staff, faculty, parents and students.
Ensure knowledge of staff movements in and out of organization.
Prepare correspondence and documents.
Receive and sort mail and deliveries.
Monitor and maintain office equipment.
Contribute to team effort by accomplishing related results as needed.
Supporting the marketing manager and other colleagues.
Monitoring competitor activity.
Organizing and attending events such as conferences, seminars, receptions
and exhibitions.
Provide general administrative and clerical support to other departments as
necessary.
July 2012 till June 2013
Association: ALHOSN University
Position: Lab Supervisor
Job Description
 Contacts companies for equipment maintenance and follows up relevant
issues.
 Reorders consumables from suppliers.
 Observes safety regulations in lab.
 Follows up lab use schedules for different courses.
 Stays over time in case of graduating students.
 Reports monthly to the chairs/Dean.
 Keeps an activity log for lab users.
 Coordinates visits to the lab.
 Performs miscellaneous job-related duties as assigned.

5. Sep 2011 till June 2012
Association: ALHOSN University
Position: Facility Supervisor
Job Description
• Assisting students to facilitate career fairs, special events etc. whenever such
events occur.
• Organization of events related to specific departments / colleges
• Purchase: Coordinate for procurement of facilities, goods and services needed
for day to day operations, infrastructural maintenance and others.
• Selection and monitoring of various service providers related to facilities
management.
• Co-ordinate inspections by various government agencies of the facility, including
Municipality etc.
• Coordinating with Fortune Properties for the carrying out of regular inspection of
buildings interior & exterior facilities ensuring that the facilities are effectively
maintained.
• Coordination of the planned preventive, corrective & shutdown maintenance
schedules.
• Prioritizing & assigning the maintenance activities.
• Attending emergency call outs & managing 24 hours operation.
• Evaluating stock levels of vital spares/consumables and initiate re-order
requisitions to ensure an ample supply of required stock items. Maintain and
update the assets lists regularly.
• Overseeing the remodeling and renovation of building facilities, evaluating cost
estimates for parts and equipment repair.
• Preparing snags & carrying out rectification and ensuring that the fixing of the
reported snags prior to acceptance of the building, especially during the warranty
period.
• Management of auditorium during functions to ensure a high standard of service
delivery to clientele renting and or leasing the facility.
• Ensuring that the terms and conditions of Facilities Rental agreements are
adhered to by external organizations.
• Manage risks and hazards in classrooms, offices, laboratories, sports &
recreation facilities.
• Liaise with the Safety and Security Supervisor and other safety personnel.

6. Oct 2006 till April 2011
Company: Flowers House Company– Abu Dhabi, UAE
Position: Marketing Manager
Job Description:
 Responsible for managing department inventory, in- stock position, pricing
integrity, merchandising, labor, and other operational processes to company
standards.
 follows the Company sales and production planning standards and ensures
that the department achieves thestandards ofperformanceas outlined in
thework plan.
 Plans, orders, and process floral items accordingto work plan and
standards to maximizesales andgrossprofit.
 Ensure all new department associates receive proper trainingand
supervision and ensures correct ordering, receiving, unloading, storage,
and rotation of merchandise and building of displays.
Sept.2004 till Oct.2006
Company: Associated Press Television and News (APTN) – Cairo, Egypt
Position: Field Report
Job Description:
 Performs interviews with political figures and concerned individuals in
regards with the latest issues.
 Makes research of theprevious and latest stories and gathered all
information for final reporting.
 Ensures that our team is in front line of the latest event for scope
purposes before other network team.

7. Nov.2003 till Sept.2004
Company: InterContinental Pyramids Park Hotel– Cairo, Egypt
Position: Receptionist
Job Description:
 Arrange hotel booking / reservations as well as customers check -
in/check-out requirement.
Answers telephone calls and queries.
Handles customer services requirements and other related tasks.
Interests Football, Swimming and Traveling