Mikhail D'costa is an Indian national with over 10 years of experience in the airline and tourism industries. He holds a Bachelor's Degree in Business Commerce and several IATA certifications. Currently, he works for the Abu Dhabi Tourism & Culture Authority, where his responsibilities include marketing, promotions, and business development activities to increase tourism within the GCC region. Previously he held roles with Etihad Airways and other airlines focused on sales, reservations, and customer support.

1. Mikhail D’costa
29 Nov 1990
Single
Indian
Mobile: +966537126347
E-mail: mikhaildcosta@hotmail.com
Summary of Qualification:
 Bachelor Degree in Business Commerce.
 4 years’ Experience in Airline Industry.
 2.5 years’ Experience in Field of Sales Support Activities.
 Self-Starter, Social & Energetic.
 Analytic & Problem solving orientation.
 Fluent in written & spoken English, basic Arabic & Hindi.
Career Experience:
20th Apr’15- Present: Abu Dhabi Tourism & Culture Authority (GCC)
 Plan & prepare advertising/promotional material to increase destination
value & services, working with consumers, travel agencies & tour
operators.
 Compiles market study on the productivity of Abu Dhabi with regards to
GCC market.
 Increase destination awareness for travel agencies & tour operators by
building PR.
 Co-ordinate & mentor ground activities such as road shows, sales call &
other events.
 Supervises logistics with regards to promotional & marketing material.
 Organizing FAM Trips to promote the destination to corporates & agents.
 Illustrates opportunities to collaborate with various companies to
promote Abu Dhabi.
 Compiles GCC Data base.
 Prepares statistical reports for GCC Office.
 Designed a CRM System for GCC Office.
 Oversees administrative duties such as managing petty cash.
 Directs in creating & implementing a value added strategy to ensure
continuous improvement in the competitiveness & performance of the
destination.
 Influences tour operators & business travel through FAM trips,
destination training etc.

2. 20th
Oct ’13 – 16th
Apr’15: Sales Support Administrator (DMM)
 Compiles Inventory of Collaterals’
 Oversees Pricing Planning & Strategy for DMM station.
 Critiques & prepares necessary documents for corporate accounts.
 Examines collaterals provided by marketing suppliers to ensure quality
products are delivered on time.
 Supervises FAM Trips in coordination with marketing department.
 Oversees administrative duties such as petty cash.
 Prepares & complies all pricing deals, including corporate deals to
ensure the fare sheets/contracts are prepared & dispatched on time for
approval.
 Directs centrally procured marketing & sales material to the sales force.
 Performing Sales activities by visiting Direct Sales Company & reaching
out to end user.
 Support new sales team members through the induction process,
including IT support & training.
 Co-coordinating with various Hotels’ & arranging accommodation for EY
staff on duty travel.
 Handling assigned internal sales accounts; handle trade telephone, &
email enquiries.
 Directs organization of sales events including briefings, training, awards
& launches.
 Responsible for organizing events such as Aramco Travel show, EY
Premium Presentation, Workshops & end user events like ISG School fair.
1st
Nov ’12 – 20th
Oct’13: Reservation and Ticketing Agent (DMM)
 Resolves various issues and query of Travel Agencies.
 Working with both employees and customers in handling complaints and
resolving issues.
 Arranging Limo service for guests.
 Motivates agents for Incremental Premium Sales.
1st
Apr ’11 – 20th
Oct ‘12: Reservation & Ticketing NAS Air (DMM)
 Reservation & Ticketing as per customer needs & requirement.
 Handling of various issues and query of Travel Agencies.
 Working with both employees and customers in handling complaints and
resolving issues.
 Assisting Regional Sales Manager with Administration duties.

3. Educational Qualification:
 Studied & successfully completed Bachelor of Commerce from ST.
Andrews College 2011.
Additional Professional Qualification:
 IATA Foundation Diploma 2010
 Travel & Tourism Diploma 2010
 IATA Travel & Tourism Consultant Diploma 2011
 IATA Airline Marketing Diploma 2012
 Etihad Airways Sabre Course 2013
 Sales Support & Pricing Workshop conducted by Etihad Airways 2014
 IATA Airline Revenue Management Diploma 2014
Computer Knowledge:
 MS Office
 Sky Speed
 Amadeus
 Sabre Res
 Sabre Air Fare Manager
 Sales Force
 SITA Airfare
 Revenue Plus
 ZOHO CRM
Professional Achievements:
 Successfully completed Training programs with Etihad Airways.
 Awarded Service & contribution by Etihad Airways in the year 2013.
 Designed & launched Etihad Airways 10 year Anniversary Special KSA
fare.
 Sukran award given by Etihad Airways for taking responsibility in 2014-
2015.
 Advised & established Sponsor Ship Deals with ISG School.
 Represented Etihad Airways in Saudi Aramco Leisure Travel Fair Sep’14.
 Represented Etihad Airways in Saudi Aramco 70th
Anniversary Nov’14.
 Represented Etihad Airways in Saudi Aramco Travel Fair Apr’15.
 Assisting in creating a customized CRM system for local TCA office.
Social Networking:
 Blog – www.mikuslogbook.wordpress.com
 Twitter - @dmiku07
 Instagram – Mikhail14
 Linkedin – Mikhail Dcosta