Mona Salah Ali Gaber Saleh is seeking a manager position in an international organization. She has 20 years of experience in human resources, administration, customer service, marketing and sales roles. Her experience includes positions at insurance, construction, technology and language education companies in the UAE and Egypt. She has skills in communication, leadership, problem solving and proficiency with software such as Microsoft Office, Oracle and social media platforms.

1. Mona Salah Ali Gaber SalehMona Salah Ali Gaber Saleh
E-Mail: Monasalah1977@gmail.com UAE: 0509870218 - 0558455903
Birth date: 18 Seb., 1977 Place of Birth: Alexandria - Egypt
Address: Tiger Buildings, Al yarmouk Block C apt# , Nahda 2, Sharjah
Driving License : Valid UAE and Egypt driving license and owning a car
OBJECTIVE
To work with International organizations that believes in professionalism and has an extensive
career development plan, and where there are opportunities to display my knowledge and expertise.
My ideal career is to be a good and effective manager in an international organization.
I have business negotiation skills that entitled me to hold large company’s accounts in terms &
conditions of contracts and also solving big problems.
KEY SKILLS
Technical Skills
 Good administrative and IT skills
 Proficient in planning, Organizing the
structure of the team, Leading,
communicating, Motivating and Controlling
the team.
 Used Diamond software for customer
service.
 Worked on Social networks and B2B
websites for Digital Marketing.
 Oracle software for HRMS.
 Microsoft office package including word,
excel, PowerPoint, access, publisher and
outlook.
Personal Skills
 Able to work under pressure
 Good communication skills and self-
motivated.
 Flexible and able to run multiple tasks
simultaneously.
 Detailed Oriented (Being organized and
caring about work),
 Can work without constant supervision and
act independently.
 Commercial awareness
 Diplomatic and objective
 Flexible and adaptable
 Excellent leadership skills
EDUCATION
 University of Alexandria, Arts Department, Archaeology Greek and Roman
Old classical languages studies section (Latin-Greek) Grade: Good - 1995 – 1999
COURSES & CERTIFICATIONS
Courses
 Oracle 11i E-Business Human Capital
Management Suite
 Graphic Designer Diploma
 Soft Skills Diploma
 Advanced Management Course
 Setting Smart Objectives
 Finance for non-Financing
 Creative Thinking & Problem Solving
 Optimizing Pay & Benefits, Rewards
Management
 (T.O.T) Training of the Trainer course
Certifications
 (N.L.P) Neuro Linguistic Programming
from ICNLP international organization
 IBDL – Business Management
Diploma From Missouri University
U.S.A
 Human Resources Management Diploma
From Cambridge College Britain
 ICDL from UNESCO Organization
 JAVA certified programmer from sun
microsystems U.S.A
 American English Conversation From
American University Cairo
Languages
Arabic: Mother tongue English: Very Good speaking, Listening and writing.
EMPLOYMENT
Job Title Claims Handler Company Name AIG American International Group – AHAC
American Home Assurance Company Location DAFZA - UAE
Dates of Employment From Jan, 2014 – Present Field: Insurance (Consumer and
Commercial)

2. Started with AIG as Customer Service Agent in Jan, 2014 within 6 months I was chosen to
give training to the shared services team then I was promoted to a claims handler on April,
2015.
Key Achievements for Customer Service:
• Register First Notice of loss voice and non-voice (Arabic and English).
• Acknowledge the claims department with the new claims.
• Handling follow up calls and solving customer’s problems.
• Receiving new leads (Consumer or Commercial) and forward to the concerned department.
• Issue endorsements for the PL and A&H policies.
• Issue NAC Non Additional Cost Letters.
• Make retention calls.
• Ensure taking the right action if a fraud case has been breached.
• Work on 5 programs for travel – extended warranty – auto….
• Follow up with adjusters and claims handlers for fast action.
•
• Key achievements for Extended Warranty Claims Handler:
•
• Receive the FNOL and claim number
• Acknowledge the repairer of the claim
• Receive the quotation from repairer
• Approve or reject the quotation
• Follow up with the customer
• Pay the claim to repairer
• Approve the instant replacement cases
Job Title HR & Admin Manager Company Name Egyptian co. for projects and trade
Location Smuha – Alexandria Dates of Employment from 2009 – Sep., 2013
Field: The Company is an electromechanical and civil works subcontractor for companies like
Siemens, Huawei, Arabian cement co., Titan Cement Co. and Egypt air Co.
Key Achievements:
• Planning the overall strategy of the department and budgeting.
• Leading a Team of HR employees to control and supervise each plant in coordination with
each project’s planning manager for Egypt or Libya to ensure that we keep the
organization’s goals.
• Supports, applies and enforces compliance with all approved HR policies and procedures.
• Coordinate with other departments the implementation of recruitment procedures and
identify recruitment needs to ensure the recruitment of qualified calibers as per business
needs
• Keeps an updated inventory of Employees of different levels and different resources of
recruiting and salary equity policy to ensure satisfaction of all departments.
• Identifies & recommends new policies or the modification of existing HR policies &
procedures to better serve the business.
• Monitor and manage the performance appraisal across employees and to identify training
needs based on results and business needs
• Ensures effective & efficient utilization of HR resources such as Administrative and
Governmental Services, etc. in support of business goals.
• Recommend & maintain remuneration, recognition and reward policies that reinforce
excellent performance and assist management to motivate and retain high caliber staff
• Monitor contractor/supplier performance against clearly agreed service standards and take
appropriate action to ensure compliance.
• Ensure appropriate medical & Travel services are delivered to employees.
• Ensure all HR Information Systems are updated & maintained in a timely and accurate
manner
• Provides advice and guidance to management regarding handling of disciplinary issues (e.g.

3. fights between staff, ethical violations, policy violation, etc) to ensure compliance with
procedures, labor law and government regulations.
• Ensure implementation the company’s policies & procedures for personnel e.g. overtime,
deductions, promotions, travel/business tickets entitlements, etc
• Ensure any salary increases, promotion & transfer of staff & ensures adherence to company
policy
• Monitor updating all records for company’s legal use.
• Supervise & Control:- Office supplies, Mail / courier services, Telephone services &
Furniture.
• Supervise all tasks related to company suppliers, car rental co., Courier services, etc.
• Conduct the needed surveys to ensure the continues feedback from employees on the
quality and timeliness of services provided
• Arrange and Participate in all company’s events.
Job Title Digital Marketing Manager Company Name Compucycle.inc Texas - USA
Location Bolkly – Alexandria Dates of Employment from 2007 – to 2009
Field: The company is an Egyptian branch of an American company in Houston – Texas which has
large factories for recycling computers and has many branches all over the world.
Key Achievements:
• Devising strategies to drive online traffic to the company website.
• Tracking conversion rates and making improvements to the website.
• Developing and managing digital marketing campaigns
• Utilizing a range of techniques like paid search.
• Possess a strong understanding of how to use a variety of social media platforms, tools and
technologies (i.e. Facebook, Twitter, You Tube, Google+, Instagram, Pinterest etc.)
• Managing online brand and product campaigns to raise brand awareness.
• Managing the redesign of the company website.
• Improving the usability, design, content and conversion of the company website
• Responsibility for planning and budgetary control of all digital marketing procedures.
• Evaluating customer research, market conditions and competitor data.
Job Title HR& Admin Manager Company Name Frontiers Language Schools
Location Miami – Alexandria Dates of Employment from 2005 – to 2007
Field: Language schools with an American Manager first I joined work I was her personal
assistant then I became head of administration as I was experienced in everything concerning
school management after that I was promoted to HR Generalist.
Key Achievements:
• Responsible for all human resource activities for the school. Provide advice, assistance
and follow-up on school policies, procedures, and documentation. Coordinate the
resolution of specific policy-related and procedural problems and inquiries.
• Responsible for all human resource activities to include employment, compensation, labor
relations, benefits, and training and development.
• Interview job applicants; review application/resume; evaluate applicant skills and make
recommendations regarding applicant's qualifications.
• Develop and maintain relationship with employment agencies, universities and other
recruitment sources.
• Prepare and maintain school salary structure, job documentation, and job evaluation
systems. Complete salary survey questionnaires.
• Prepare process and distribute payroll.
• Design and conduct new employee orientations.
• Administer and explain benefits to employees, serve as liaison between employees and
insurance carriers.

4. • Recommend, develop and schedule training and development courses.
• Provide advice, assistance and follow-up on company policies, procedures, and
documentation.
• Coordinate the resolution of specific policy-related and procedural problems and inquiries.
• Recommend, develop and maintain human resource data bases, computer software
systems, and manual filing systems.
• Develop and recommend operating policy and procedural improvements.
Job Title Marketing & Sales Company Name H-Logic Group
Location Louran – Alexandria Dates of Employment from 2004 – to 2005
Field: Exclusive distributor in Middle East & Africa for different areas like CCTV&DVR Systems,
Access Control systems, fire security and Gates Systems.
Key Achievements:
• Identifies marketing opportunities by identifying consumer requirements; defining market,
competitor's share, and competitor's strengths and weaknesses; forecasting projected
business; establishing targeted market share.
• Improves product marketability and profitability by researching, identifying, and capitalizing
on market opportunities; improving product packaging; coordinating new product
development.
• Sustains rapport with key accounts by making periodic visits; exploring specific needs;
anticipating new opportunities.
• Provides information by collecting, analyzing, and summarizing data and trends.
• Protects organization's value by keeping information confidential.
_________________________________________________________________________
Job Title Graphic Designer & Web Administrator Company Name United Co.
Location Smuha – Alexandria Dates of Employment from 2001 – to 2004
Field: Marketing & Advertising
Key Achievements:
 Prepares visual presentations by designing art and copy layouts.
 Customers care for large clients personally.
 Prepares finished copy and art by operating typesetting, printing, and similar equipment;
purchasing from vendors.
 Completes projects by coordinating with outside agencies, art services, printers, etc.
 Web administrator for the company web site.
 Collaborate with web developers to create and operate internal and external web sites, or to
manage projects, such as e-marketing campaigns.
Job Title Customer Service Company Name Computer Networks Services
Location Manshia – Alexandria Dates of Employment from 1999 – to 2001
Field: Publicity & Marketing
Key Achievements:
 Providing help and advice to customers
 Communicating courteously with customers by telephone, email, letter and face to face
 Investigating and solving customers' problems, which may be complex or long-standing
problems that have been passed on by customer service assistants.
 Handling customer complaints or any major incidents.
 Issuing refunds or compensation to customers.
 Working on special Lotus program for maintaining customer's accounts.

5. PERSONAL INTERESTS
Playing squash, Reading, digital marketing, new technologies Android

6. PERSONAL INTERESTS
Playing squash, Reading, digital marketing, new technologies Android