This document contains sections summarizing the author's career, resume, accomplishments, skills, volunteering experience and references. It indicates the author has experience in administrative and customer service roles in healthcare and pharmaceutical companies, with skills in Microsoft Office, various software programs and customer service. It also lists educational and volunteer experience, as well as professional references.

2. Career Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Slide 3
Resume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Slide 4
Accomplishments/Awards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Slide 9
Marketable Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Slide 10
Volunteering/Community Service . . . . . . . . . . . . . . . . . . . . . . . . . . . Slide 11
References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Slide 12

3. This statement is meant to indicate that I am the author of all materials contained within
this career portfolio, that it is my original work, and that it is an honest representation of
my skills.

4.  Highly qualified in service-based, hospitality positions requiring an emphasis on
customer satisfaction in a fast-paced environment.
 A proven and verifiable record for utilizing strong technical and interpersonal skills to
enhance organizational efficiency.
 Have supported up to 10 managers, an executive assistant and a senior
 executive assistant.
 Tracking and Control for Processes and projects.
 Prepare and processes departmental
paperwork, e.g., correspondence, presentations, reports, expense reports, and
purchasing.
 Established workflow priority based on assessment of tasks

5. My values, ethics and moral obligations play a very large part of every facet of my life and
endeavors; whether it be at work or at play. I will always fight for the underdog because at
some points in my life, I was there. I refuse to allow negativity into my life and if there will
be any I make every attempt to create positive energy out of the negative. I will always
uphold justice and fairness in my every day thinking and acting. I want to be the best
person I can be at all times and all phases of my life.

6. My name is Lucille and I love life. Things may not always go my way all of the times but I
believe things happen for a reason. I continuingly strive for the best things in life that
comes my way or not, whether it is a the job of my dreams or my simple home life.
I truly live the saying, “If life gives you lemons, make lemonade.” I always try to have a
great outlook on life because when thinking positive only positive things will come your
way.
Life may not always be fair, but that is what drives me to try harder.

7. Devry University
 Associates in Applied Science for Web Design
 January 2010 through graduation April 2013
 Three times on Dean’s List ~~~ 3.7 GPA out of 4.0

8. Lucille Nolan
42 Van Winkle Avenue ~ Garfield ~ NJ ~ 07026
973.772.1460 ~ 201.522.2843
Lmn1220@gmail.com
Professional Skills:
 MS Office 2007, 2010
 Outlook’s Meeting Planner
 Windows XP Pro, Vista, and 7
 The Internet
 PeopleSoft
 ConCur
 Photoshop CS5, Illustrator CS5, Dreamweaver CS5, Flash CS5
 SAP, NetReq, ARIBA, and EDI
Employment Skills:
 Administrative Support professional
 Experienced working in a fast paced environment that demand strong
organizational, technical and interpersonal skills.
 Trustworthy, ethical and discreet and committed to superior customer service.
Confident and poised in interactions with individuals at all levels. As well as detailed
oriented and resourceful in completing projects; able to multi task effectively.

9. Employment History
Devry University, Online 1/10 to present
Currently attending college, majoring in Web Design and will be continuing with a
Bachelor’s degree in Business Administration.
Administrative Assistant/Business Support Specialist
Adecco Temporary Services, Nutley, NJ for Roche 4/09 to 7/09
 Supported 10 managers, an executive assistant and a senior executive assistant.
 Handled all waste disposal processes, programs and services.
 Tracking and Control for Processes and projects.
 Prepare and processes departmental paperwork, e.g., correspondence,

10.  presentations, reports, expense reports, and purchasing.
 Input check requests through Ariba, inputting requisitions, purchase orders and small
projects when requested.
 Established workflow priority based on assessment of tasks and consideration of
interdepartmental needs.
Executive Assistant in Oncology
Adecco Temporary Services, Nutley, NJ for Roche 7/08 to 12/08
 Supported six research doctors.
 Establishes workflow priority based on assessment of tasks and consideration of
interdepartmental needs.
 Coordinates travel, meetings, conferences, establishes appointment schedules and
itineraries.
 Prepare and process departmental
paperwork, e.g., correspondence, presentations, reports, budgets, expense
reports, purchasing.
 Ordering supplies, mail distribution, screens callers.
 Made appropriate referrals and perform all other duties as assigned.

11. Dental Customer Service Associate
Cigna Healthcare, Scranton, PA 5/07 to 7/08
 Handled high volume of inbound calls from providers and insured.
 Answer all questions about benefits from deductibles and procedures.
 Fast-paced call center.
 Handled claims and resolution to claims by providers as well as members.
Administrative Assistant/Business Support Specialist
Roche Pharmaceuticals, Facilities Planning, Nutley, NJ 7/04 to 11/06
 Supported a senior manager, four planners, two project managers, and a senior
executive assistant.
 Established workflow priority based on assessment of tasks and consideration of
interdepartmental needs.
 Work independently on assigned projects.
 Prepare and process departmental paperwork, e.g., correspondence, presentations,
reports, budgets, expense reports, purchasing.

12.  Coordinates travel, meetings, conferences, establishes appointment schedules and
itineraries.
 Ordering supplies, mail distribution, screens callers.
 Made appropriate referrals and perform all other duties as assigned.
 Excellent customer service.

13. Acknowledgements/Awards
 Received numerous awards based upon a “Customer Recognition Program” for
Excellence in Customer Service.
 Received a Life Savings Award in CPR.

14.  Excellent written and verbal communication skills.
 Build strong relationships.
 Great interpersonal skills.
 Team player.
 Great work ethic.
 Very computer-savvy.
 Problem-solving abilities.
 Creativity.
 Punctuality.

18. Currently my career path is administrative skills and customer service. My current goal is
to graduate with an Associate’s in Applied Science in Web design in the Spring of 2013 and
then pursue a Bachelor’s degree.
My two and five year plan is to put all I have learned in advancing to the career I highly
desire. That would be so that I can advance in the position of web design.

19.  Volunteered on the Ridgefield Park Ambulance Corps. For approximately five years, in
the capacity of Secretary and Second Lieutenant, respectively.
 Our Corps was called to respond to the World Trade Center disaster on 9/11/01 and I
was one of the corps members that was there.

20.  Doris Coleman, Roche Pharmaceuticals, Sr. Manager of Facilities Planning 973.235.3026.
 Lori Sausa Esposito, Roche Pharmaceuticals Sr. Executive Assistant of Facilities Planning
973.235.5296.
 William Lichtenau, Roche Pharmaceuticals, Director of Engineering 973.235.7415.
 Theresa Wojcik, Roche Pharmaceuticals, Sr. Executive Assistant, 973.235.4376.