This document is a resume for Aliaa Amagdy Ibrahim Amin seeking a position in human resources, public relations, or corporate social responsibility. She has over 10 years of experience in customer service, human resources, and corporate social responsibility roles. Her most recent role was as Senior HR and Corporate Social Responsibility Advisor at APPS PATROLS, an IT consulting company, since 2011. She has a Bachelor's degree in Hotel and Tourism Studies from Helwan University and various training certificates in areas such as HR management, customer service, and computer skills.

1. A L I A A M A G D Y I B R A H I M A M I N
Address: 5 Mabootheen compound-end of Tharwat Bridge.
Giza, Egypt
Mobile: +20111 800 0186
E-mail: opemgatealiaa@gmail.com
OBJECTIVE
Seeking a challenging career opportunity with a market leader to build upon and further enhance
my interpersonal, computer and language skills and to utilize my work experience and course studies as
well in Human Resource, Public relation or Corporate social responsibility
PROFESSIONAL EXPERIENCE
Senior HR (training department)& Corporate Social Responsibility advisor in APPS PATROLS
company feb2011, till now
APPS PATROLS :
Information Technology company providing wide range of top-class business consulting and
information technology services. We are powered by our talented professional PATROLS with deep
experience across ERP solutions, Especially with ORACLE EBS & SAP, we offer Functional and Technical
Consultancy, Support, Training and Recruitment services.
EL Ghad EL ARABI Channel & Nile Family Channel
Giving episodes as a guest expert in Self-development &Life Coaching (free-lancer)
Radio Masr : Hosted as a life coach expert
Etisalat Misr :customer service &support in Hr department, march 2007_feb 2011
Job description :
HR advisor support in HR department (mainly in training department)-working closely with various
departments, increasingly in a consultancy role, assisting line managers to understand and implement
policies and procedures;
-promoting equality and diversity as part of the culture of the organization;
-liaising with a wide range of people involved in policy areas such as staff performance and health
and safety;
-recruiting staff - this includes developing job descriptions and person specifications, preparing job
adverts, checking application forms, shortlisting, interviewing and selecting candidates;
-developing and implementing policies on issues like working conditions, performance
-management, equal opportunities, disciplinary procedures and absence management;
-negotiating with staff and their representatives (for example, trade union officials) on issues
relating to pay and conditions;
-interpreting and advising on employment law;
-developing with line managers HR planning strategies which consider immediate and long-term
staff requirements; planning, and sometimes delivering, training - including inductions for new
staff; analyzing training needs in conjunction with departmental managers.

2. Complain department in customer service
Resolves product or service problems by clarifying the customer's complaint; determining the cause
of the problem; selecting and explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments
Vodafone Egypt :in customer service department dec.2005_march2007
Job description:
Resolve customer complaints via phone, email, mail
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts
Advise on company information.
Take payment information and other pertinent information such as addresses and phone
numbers.
Support in Back office &complain department
El Fahd company in (Saudi airline )customer service in ticketing department(using Amadeus
system)aug 2003-nov2005
Job description :Mainly Ticketing by using Amadeus system &handling customer inquiries related to
their reservation
EDUCATION
1999-2003
• B.SC of hotels and tourism Tourism Studies - Helwan University
TRAINING & SKILLS
• Certified NLP Trainer
• Certified NLP Coaching Trainer-
Human Resources Certification Institute: Virginia, USA
 Workshop in Time Management and Influence Skills January 2009
Provided by Logic.
 Diploma in HR Management February 2009- October 2009
Provided by American Chamber.
 Diploma in customer care September -2007 - may -2008
Provided by Amid East.
 Dept Ticketing- Lines Egypt Air July2001-Aug 2001
 Tourism Dept-Tarot Grana Tours July 2000- Aug2000
May 8th
-2005-Aug 16th
-2005 Basic Business Skills Acquisition (BBSA) Cairo, Egypt

3. Sponsored by the Future Generation Foundation (FGF)Amidst, Egypt- New Horizon:
Training:
* 180 Hrs Ms Office 2003
* 108 Hrs Business English
* 72 Hrs Business Skills (Presentation, Business Writing, Sales, HR, Customer Service and
Admin)
Computer Skills:
March -2008 - May –2008
ICDL course (International computer driving license )
* Very good knowledge of using MS Word, Excel, Internet, outlook and Power point
Jan -2006 - March –2006 A+: hardware and software maintenance, Sponsored by
Ministry of communication, Provider : Shooter
Sept -2005 - Nov –2005 Moss certificate ( Microsoft office specialist) Sponsored by
Ministry of communication, Provider : Jupiter 2000
Language Skills:
* Excellent command of both written and spoken English. (Completed the final level in
Berlitz Language Institute and the British Council)
* Fair command of both written and spoken French.
INTERESTS
Reading and Internet.
PERSONAL INFORMATION
Date of birth: 24/09/1981
Marital status: single.
Nationality: Egyptian.
HIGH LIGHTS OF QUALIFICATION AND SKILLS
* Ability to work under pressure.
* Able to learn more new tasks quickly.
* Ready to participate with work team.
* Self motivated, dependable, and eager to know and goal oriented.
All references are furnished upon request.
Thank you for considering my resume.