This month we look at the updates to review notifications, the upcoming release of custom notifications, GatherUp's new integration with Cyfe for reporting dashboards and more.

1. MONTHLY WEBINAR
October 2020
@GatherUp | GatherUp.com

2. October 2020 Webinar Agenda
• Notifications settings updated
• Coming soon: Custom Notifications
• Cyfe integration for digital marketing dashboards
• Adding customers to GatherUp
• Q & A
• This is recorded and posted to the blog

3. Notification Settings Update

4. Why update Notification Settings?

5. Why update Notification Settings?
• Older page design and content that needed an update
• Bring clarity and consistency to Notification settings
• Update with new user accounts (from February)
• Make way for Custom Notifications (coming soon)

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9. Coming Soon: Custom Notifications

10. Why Custom Notifications?
• To give you granular controls
• Want notifications for just 1-star Google
reviews weekly? OK
• Enable location and label roll-ups for review
notifications

14. Custom Notifications
• Launching in the beginning of November
• Will appear under SETTINGS >
NOTIFICATIONS

15. Cyfe Integration

16. Why integrate with Cyfe?
• To expand our reporting outputs
• Enable reports for public sharing
• Many agencies use tools like Cyfe and
Agency Analytics to report to customers
• Cyfe is part of the Traject family of marketing
technology tools – bytraject.com

21. Cyfe.com
• 14-day free trial
• Integration went live today
• Create dashboards for reputation as well as
social media, web analytics, Facebook or
Google Ads and more

22. Agency Analytics
https://agencyanalytics.com/
https://gatherup.com/blog/agen
cy-analytics-adds-gatherup-to-
integration-options/

23. Adding Customers To GatherUp

31. Asking For Reviews With
One Simple Link
The Feedback URL is like a swiss army knife of
feedback and review requests
“Drop” it into your customer interactions
https://gatherup.com/blog/asking-for-reviews-with-one-simple-link/

33. TextBack
Self-activated mobile SMS entry into the
feedback loop (PRO)
Use signage, receipts, cards or staff to
drive your customers to easily opt-in to
the feedback process via SMS.
Once the consumer texts the keyword to
the number an auto-reply asks them for
feedback via the provided link.

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36. What’s Coming

37. Competitive Report
• See your industry averages
• Add your closest competitors
• Compare review rating and quantity
• Chart over time to view variations

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39. INBOX
• Engage, reply, close the loop
• Efficiency in work flows and processes
• Create tickets manually
• Smart routing: automatically by rating, tags, etc.
• Assign tickets to staff
• Build a library of saved replies
• BETA invite coming in December

40. INBOX
Customer Activity

43. News, Notes & Reminders

44. https://gatherup.com/blog

45. https://gatherup.com/covid

46. https://changelog.gatherup.com/

47. Final questions?
support@gatherup.com
Thank you!