The webinar in April 2017 focused on a new reporting engine featuring redesigned and new reports, including NPS and reviews comparison. It also covered industry updates on the importance of proactive customer experience management and the role of reviews in local digital marketing. Attendees were encouraged to subscribe to the company's YouTube channel for more content.

1. Customer Experience Delivered.
April 2017 Webinar

2. Our Team

3. Agenda Today
1. New Reporting Engine Demo!
2. Industry Updates
3. Q & A

4. New Reporting Engine

5. Reporting Engine

6. Reporting Engine
1. Redesigned Business Report
2. Redesigned Performance Report
3. New NPS Report
4. New NPS Comparison Report
5. Redesigned Reviews Report
6. New Reviews Comparison Report
Plus:
* Custom date ranges
* Print to PDF & Export

7. Reporting Engine
- Demo -

8. Industry Updates

9. Being reactive
instead of proactive –
the consequences
KPIs for Local?
Facebook reviews
bolster Facebook
recommendations
Google highlighting
businesses with
better reviews

10. Being Proactive vs
Reactive
Industry Update

11. Facebook Reviews
Bolster
Recommendations
Industry Update

12. KPIs for Local Digital
Marketing?
Industry Update

13. Word of Mouth
Dominates in Local
Attribution
Industry Update

14. Google highlighting
businesses with better
reviews
Industry Update

15. Questions?

16. Please subscribe
to our YouTube Channel!
https://goo.gl/EKFYnC

17. Thank You!